If the number of steps is abnormal, please refer to the following common reasons:
The mobile phone does not allow Alipay to read health data. You need to open this permission to synchronize the data of Apple Watch.
In the setting-> Privacy->; Health->; Alipay-> Allow AliPay to read data.
The mobile phone does not authorize Alipay to read sports data.
In the setting-> Privacy->; Sports and fitness-> Alipay-> Allow AliPay to read data.
Try to restart the phone, take a few more steps, and then refresh the Alipay movement steps.
The mobile phone has been turned off for a long time, and it has not been carried with you or Alipay has not been opened.
After uninstalling Alipay app and reinstalling it, you need to re-authorize to start the step counting function.
Q2: What kind of equipment is suitable for walking?
Alipay version requires 9.2 and above.
IPhone supported models:?
(1)iPhone5s and above. ?
(2)iOS 8.0 and above, synchronize health data through Apple Watch.
Third party devices (bracelets or watches)?
(1) meter band?
-Alipay version requirements: 10.0. 12 or above?
-Take mi band for a walk, install Xiaomi Sports, and authorize data synchronization to Alipay. Xiaomi Sports Edition Requirements: 2.4.2. If you have any questions about the equipment step counting, please check the product description or consult the brand customer service staff. ?
(2) Other devices are not supported for the time being, please note.