12320 What are the requirements?

12320 belongs to the public welfare hotline of the government in the health industry, which is the communication channel between the health system and the society and the public. 12320 health hotline spreads health laws, regulations and policies to the public, and popularizes health knowledge and skills, which has become an important window for spreading health policy information and health and disease prevention knowledge; Accepting public complaints and reports, initially forming an appeal expression mechanism, a contradiction resolution mechanism and a rights protection mechanism, and smoothing the communication channels between the government and the public; Carrying out appointment diagnosis and treatment can alleviate the difficulty of seeing a doctor to some extent; An important measure to improve work style is ultimately to improve people's health and better serve people's health. For the general public, if you want to confirm whether it is safe after the recent vaccination, you can call 12320 for consultation.

The national portal website 12320 has been opened, and the public can consult health online. If you have any suggestions or comments on 12320, you can also leave a message in the interactive garden column. After the nationwide 12320 is fully opened, the online complaint reporting function will be gradually opened.

The hotline number 12320 is the service number of the Ministry of Health of China. Readers and friends who have questions about health laws or need to complain about enterprises and individuals related to the health industry can call this number and get a reply and acceptance from the health department. This is also the responsibility of the health department. major duty

Accept public reports on public health emergencies and cases of violation of health laws and regulations.

Accepting public complaints about emergency handling of public health emergencies.

Accept public opinions and suggestions on public health work.

To provide consulting services on public health laws, regulations, principles and policies, disease prevention and control and medical care in China.

The cities that have been opened have established a relatively perfect linkage mechanism, and citizens' reports, complaints and suggestions can be quickly transferred to the corresponding processing departments, and the progress or results of the processing can be fed back in time, and the citizens can be replied within the specified time.