1. Abnormal step counting of new machine.
Today's WeChat step counting data is pushed to the old device by the WeChat server by default, and generally will not be displayed on the new device. If the new machine has step counting data, the step counting may be inaccurate. I suggest you observe whether the WeChat step counting is accurate the next day.
Second, the non-new machine is abnormal in step counting.
It is recommended that you open Huawei Health App(keep, splash and other step counting Apps) and enter the main page to check whether the step counting is normal (if the wearable device is bound to your sports health App, it is recommended that you unbind it first, and then test whether the sports health app can count steps).
1. If other step counting apps such as sports health are normal, please investigate and solve them according to the following scheme:
(1) emui10.x (magicui3.x): Please open phone settings > applications > application management > WeChat > permissions, find the fitness exercise and body sensor on the WeChat permissions page, and set the permissions of these two settings to allow.
(2)EMUI9。 X (magic UI 2. X) and ampEMUI 8. X: please open the phone settings > applications > application management > wechat > permissions, find the human body sensor on the wechat permissions page, and turn on the switch of this setting item.
(3) You can enter the WeChat campaign, click the Settings button in the upper right corner, click to deactivate the WeChat campaign, and then re-enable it after 24 hours (deactivation will delete the historical data of the WeChat campaign, please be cautious).
(4) You can use your mobile browser to open weixin.qq.com/d and re-download the trial of WeChat cover installation (Note: it is recommended that you make a good backup of the data in advance to avoid losing the data due to other circumstances).
2. If the steps of other step counting apps such as sports and health are also 0, it may be a hardware problem of the mobile phone. Try the following tests:
Pull down the phone interface to enter the shortcut settings menu, turn on automatic rotation, and then turn on the phone settings. Put the mobile phone landscape screen in the setting interface of the mobile phone, and observe whether the screen can be rotated to landscape mode. If the phone can't rotate to landscape mode, it may be that the gravity sensor of the phone is abnormal. It is recommended that you back up the materials (WeChat /QQ and other applications separately) and bring the relevant purchase vouchers to Huawei Customer Service Center for maintenance.