1. Guiding ideology: Our department will fully implement the work plan of "quality nursing service", take Scientific Outlook on Development as the guide, deepen the service concept of "patient-centered", take the opportunity of "second-class follow-up visit" as the theme, and strive to provide seamless, continuous, safe, high-quality and satisfactory nursing service for patients.
Second, the work goal is to take patient satisfaction as the overall goal, lay a solid foundation, consolidate the results, take patient requirements as the starting point and patient satisfaction as the foothold, and fully implement patient-centered nursing work. Further deepen high-quality nursing service, enhance service connotation and continuously improve nursing quality.
Third, the work measures
1. Revise various systems and standards, and continuously improve and revise various rules and regulations, job responsibilities, workflow, disease care routine, and clinical nursing service norms and standards in our hospital. Continue to improve and revise the standards and methods of quality control inspection, improve the reporting and supervision system of nursing adverse events, and strengthen the management of critically ill patients.
2. Comprehensively improve professional quality and optimize nursing service.
(1) Strengthen the training of basic theoretical knowledge and improve the comprehensive quality and professional ability of nursing staff. Starting from the "three basics and three strictness", we should organize business training once a month, including basic theories of Chinese and Western medicine, specialist nursing, laws and regulations, service awareness, etc., strengthen the implementation of basic nursing and graded nursing, and ensure the quality.
(2) Improve the practical working ability of clinical nurses and cultivate the backbone of specialized nursing.
(3) Strengthen nursing professional technical operation training. Firmly master basic nursing skills, lay a solid foundation, organize nurse skill operation competition, further strengthen training, improve clinical nursing skill operation level, and thus improve nursing service level.
(4) Strengthen the study of nurses' etiquette.
(5) Take various forms of learning and training to improve the professional quality of nursing staff in the hospital, and improve the ability of nurses to observe the condition, implement nursing measures and record nursing documents.
3. Strengthen management to ensure nursing safety.
(1) Strengthen the management of key links of patients, such as patient transport, handover and ulcer. , and establish and improve the nursing process and management evaluation procedures. Grasp the key links such as nurse shift change and monthly nursing ward round, strengthen nursing management and ensure the realization of the goal.
(2) Strengthen the monitoring and management of nursing safety, organize the departments to investigate the hidden dangers of nursing safety and analyze and discuss the causes of nursing errors and nursing input every month, analyze the reasons and lessons to be learned, and put forward preventive measures and improvement measures.
(3) Strengthen departmental management. Conduct irregular spot checks on ward management, basic nursing, nursing safety, medical record writing, nurse equipment, disinfection and isolation every week, immediately point out the existing problems and give feedback within a time limit, and summarize them at the monthly nurse work meeting; Quality control of high-quality nursing ward
4. Consolidate basic nursing care
(1) Do a good job in basic nursing to make the nursing work more standardized. Keep the sickbed clean and tidy, free of peculiar smell and stains, the articles are placed neatly and regularly, and the number of infusion drops conforms to the doctor's advice. Visit infusion patients frequently, be good at observing patients and solve problems in time.
5, strictly implement the overall nursing responsibility system.
(1) Flexible scheduling is implemented in high-quality nursing wards. You can work overtime when you are busy and have a rest when you are free.
(2) The high-quality nursing service ward has 1 team leader and 3 nurses, and each nurse cares for 10 patients. The responsible nurse provides patients with continuous and complete work from admission to discharge, including various treatments, medication, observation of illness, basic nursing and health education, so as to effectively provide high-quality nursing services.
(3) fully perform the duties of nurses. It integrates basic nursing, disease observation, treatment, communication and health guidance to provide patients with comprehensive, whole-course and continuous nursing services. Close observation of patients' condition, timely communication with doctors, communication with patients, health education and rehabilitation guidance for patients, and psychological care.
(4) Clinical nursing service fully embodies the characteristics of specialties, enriches the service connotation according to the characteristics of departments, provides humanized nursing service for patients, ensures the safety of patients and promotes their rehabilitation.
5. Regular satisfaction survey
(1) Organize a symposium once a month to listen to patients' opinions and suggestions on quality nursing work regularly. (2) Conduct patient satisfaction survey every quarter, including nurses' operating skills, gfd, health education, making rectification measures and timely feedback. Satisfying patients from the heart requires every nurse to establish a good service attitude, take patient satisfaction as the ultimate goal of work, provide convenience for patients as much as possible, put an end to the imagination of being raw, cold, hard and avoiding, and never allow quarrels with patients.
7. Strengthen patient health education: evaluate the performance of high-quality nursing services, adhere to the principles of objectivity, fairness and openness, and assign them to front-line nurses to arouse their enthusiasm. The establishment of nursing staff performance appraisal registration, according to the duty nurse attendance, the number of nursing patients, nursing quality, technical difficulty, risk degree, satisfaction, department selection, etc., reward and compensation, for active nurses and nurses who have made great contributions, increase the reward at the end of the year.