At the epidemic prevention and control checkpoint at the south gate of the hospital, please take the initiative to show your health code, travel code and 48-hour nucleic acid test or antigen test certificate, actively scan the place code and cooperate with temperature measurement. After entering the hospital, please take the initiative to do personal protection and always wear a mask correctly. For those who come from middle and high risk areas or have close contact with patients in middle and high risk areas recently, please truthfully and objectively state their medical history and activity track and follow the arrangement of the staff.
Pre-inspection and diversion
1. When you arrive at the pre-inspection and triage office in the south gate, please take the initiative to show your health code, travel code and 48-hour nucleic acid test or antigen test certificate, scan the place code, actively cooperate with the staff to take temperature, inquire and register the epidemiological history in detail, get the pre-inspection and triage temperature list, and then go to the relevant consultation rooms in the outpatient building, fever clinic and positive outpatient area according to the requirements of the pre-inspection and triage staff. Patients with negative nucleic acid or antigen enter the outpatient building for 48 hours. Within 48 hours, patients with positive nucleic acid or antigen will go to the positive treatment area.
2. Please take the initiative to inform the on-site staff in case of the following situations: follow the arrangement and guide them to the fever clinic, and the fever clinic doctor will receive them and transfer them to the corresponding specialist for treatment:
_ Body temperature ≥ 37.3℃;
_ Patients from high-risk areas or people who have had close contact with positive patients recently.
_ The patient has symptoms such as fever, dry cough, fatigue, decreased sense of smell and taste, stuffy nose, runny nose, sore throat, conjunctivitis, myalgia and diarrhea.
_ Abnormal health code and travel code.
3. Critical patients who need emergency treatment or hospitalization should go to the emergency department for treatment, and the hospital will implement the "green channel" policy.
General outpatient service
First, within 48 hours, patients with negative nucleic acid or antigen enter the outpatient building for treatment. The outpatient building is a one-way street, with the southeast gate of the outpatient building as the entrance and the east gate of the outpatient building as the exit. After entering the outpatient building, listen to the guidance of outpatient staff and volunteers, and seek medical treatment in an orderly and safe manner.
2. Please show your temperature list when you see a doctor, and strictly abide by the principle of "one doctor, one patient and one consulting room". Patients should enter the corresponding consultation room in an orderly manner according to the call prompt. Please consciously keep a safe distance above 1 m from others and wear a mask regularly.
Three, outpatient treatment in principle, the implementation of the "one doctor, one patient, one outpatient" prevention and control management regulations, for special patients to come to the hospital, up to one person can be arranged to accompany, refused to accompany many people during the epidemic.
Four, in the registration window, payment window, self-service machine use, waiting outside the clinic, taking medicine, etc. Please do personal protection consciously and keep a safe distance of "one meter".
5. For special people such as the elderly who can't use intelligent services, if it is difficult to make an appointment or see a doctor, you can make telephone consultation or seek the help of doctors and volunteers on the spot.
Appointment registration
Combined with the requirements of epidemic prevention and control, in order to facilitate the majority of patients to seek medical treatment, the forms of appointment registration service currently carried out in our hospital are as follows:
1. On-site appointment: Please make an appointment at the outpatient clinic in the lobby on the first floor of the outpatient building.
2. Telephone appointment: call the hospital to make an appointment: 037 1-22736996, 037/kloc-037 1-2382222；; Call the provincial reservation registration platform at118114.
3. WeChat appointment: Pay attention to the official account of WeChat in the First Affiliated Hospital of Henan University, click on the website and make an appointment in the service bar.
4. Appointment in official website: Log in to the hospital in official website: www.hdyfy.com, click on the appointment registration, and find the department navigation to operate according to the needs of the illness.
Complaint handling department: Legal Affairs Department
Complaint Tel: 037 1-22736966
037 1-227369 10。
Warm reminder
1. The clinic hours are from Monday to Sunday.
2. Patients go to the outpatient clinic according to the appointment time. On the day of medical treatment, you need to bring your mobile phone or relevant documents to apply for a medical card and recharge it.
3. The outpatient service of the hospital should be fully booked and treated in different periods to reduce crowd gathering.
4. At the gate of the hospital, the people who come to see the doctor show the updated health code, travel code, 48-hour nucleic acid test or antigen test certificate, active scanning site code to the hospital staff, and accept body temperature test and pre-inspection and triage including epidemiological history.
5. The hospital implements "one doctor, one patient and one consulting room", and patients enter the consulting room in an orderly manner according to the call number.
6. Patients who come to the hospital should try not to be accompanied.
7. The hospital has set up a "one-meter line" in places where people are easy to gather, such as registration, payment, using self-service machines, and taking medicine. Please pay attention to keep a safe distance of more than one meter between people. Sit in the waiting area at regular intervals.
The outpatient department will flexibly adjust the information of visiting experts according to the latest epidemic prevention and control policies and the number of outpatient visits in our city. Please pay attention to the changes of specific visiting doctors in time after coming to the hospital. If you encounter difficulties, please consult the outpatient staff and volunteers in time to fully meet the medical needs of the general public. Thank you for your understanding and support!