What if the customer asks the pharmacy to issue a certificate of recovery? Seek an answer

The best way to kill two birds with one stone is for the clerk to take the customer's temperature on the spot. If the customer's temperature is normal, you can issue a statement that "XX students have been taking our cold medicine for several days, and now their temperature is normal". With this information, female students can blend in with teachers and resume classes. Ji Lijun of Unacon Hebei Huarong Pharmaceutical Co., Ltd. suggested that pharmacy A can provide customers with information on the prevention and treatment of swine flu free of charge as a value-added service, in addition to preparing commonly used drugs to prevent colds. You can write down the measures to prevent and control influenza A (H 1N 1) and the common sense of life hygiene and the contact telephone number of the nearby hospital on the "Understanding Card", and distribute it to the nearby citizens and customers who buy medicines, so as to guide you to prevent and control influenza A (H 1N 1) scientifically and facilitate you to go to the hospital for treatment. The "understanding card" should also state the knowledge of how to issue a rehabilitation certificate to the hospital after the swine flu patient is cured, so that it will not exceed the service scope of the pharmacy and win the favor of customers. Taking students' temperature for free Ding Guishan A pharmacy of the US Food and Drug Administration in Shouguang, Shandong Province is located near the school and coincides with the extraordinary period of preventing influenza A (H 1N 1), so the rehabilitation certificate is really unqualified. In view of this situation, the store manager can strengthen communication with the school, prepare more thermometers and disinfection facilities, and measure and record the real body temperature for children free of charge for school reference. It does not exceed the service scope of pharmacies, does not cause misunderstanding to customers, and can contribute to the prevention and treatment of influenza A (H 1N 1). Win customers' hearts with love. The service of suiping county Linhongwei Pharmacy of US Food and Drug Administration in Henan Province mainly provides pharmaceutical services, which is limited, but this does not mean that other requirements of customers can be ignored. We should actively and enthusiastically help those who are legal and reasonable within our power. The female student in the topic asked the pharmacy to issue a certificate of recovery from illness, which exceeded the service scope of the pharmacy. In this regard, first of all, female students should be informed that pharmacies cannot issue certificates of recovery from illness, because only medical institutions and preventive health care institutions can diagnose diseases, and only the certificates of medical institutions and preventive health care institutions are legal and recognized. Although pharmacies can't issue certificates for female students, they can still actively and enthusiastically help them find ways to solve their difficulties. For example, use the personal connections of pharmacies to help them issue recovery certificates to relevant medical institutions. Or send a clerk to take him to the simple consultation room of the relevant medical institution, tell the doctor what happened, ask the doctor to help him check, and issue the required rehabilitation certificate or health certificate. Although this consumes the time of the pharmacy, it can win the good reputation of "willing to solve problems for customers" through this incident, and then bring more customers to the pharmacy to buy drugs. Pharmacies should try their best to serve customers within the scope of service; Outside the scope of service, according to the actual situation, under the premise of not violating the principles of laws and regulations, flexible solutions.