What department should I complain about the abnormal health code?

The current health code adopts the principle of community coding, that is, your community or agricultural committee is responsible for reporting your health code information to the superior epidemic prevention headquarters, and the epidemic prevention headquarters will update your health code color according to your information. Therefore, when you find that your health code is pushed incorrectly, you can report your relevant proof materials to the community or village Committee, or you can contact the epidemic prevention headquarters directly to make changes.

Health code refers to the tracking and judging system of personal health information and activity information launched for the prevention and control of epidemic situation in COVID-19, which is declared online by individuals themselves, and the QR code belonging to individuals can be generated after background review.

During the epidemic, people who intend to enter public places such as office areas, shopping malls, supermarkets, schools and living quarters must apply for "green codes" before entering. In addition, the background data of "health code" is updated in real time, which is a dynamic monitoring process. The color of "health code" will change according to personal health information and environmental exposure history.

For the elderly who don't or can't use smart phones, different solutions have been adopted in different places. In some areas, paper health cards are handled in the community with ID cards (validity period 14 days), and the elderly travel with health cards; In some areas, the elderly show their identity cards to the staff, and the staff will inquire about relevant travel and health information on their behalf; In some areas, ID cards are used to replace "health codes" and "card codes are integrated".

Health codes are based on actual data and can be generated by citizens or people who have returned to work through online declaration and background audit. As an individual entering and leaving electronic certificate locally, the QR code can be declared once, which is universal in the whole city. The introduction of the health code aims to make the work of returning to work more accurate, scientific and orderly.

(Legal basis:)

Law of People's Republic of China (PRC) on the Prevention and Control of Infectious Diseases

Twenty-first medical institutions must strictly implement the management system and operational norms stipulated by the health administrative department of the State Council to prevent iatrogenic infection and hospital infection of infectious diseases.

Medical institutions shall designate special departments or personnel to undertake the epidemic report of infectious diseases in their own units, the prevention and control of infectious diseases and the prevention of infectious diseases in their responsible areas; Undertake monitoring, safety protection, disinfection, isolation and medical waste disposal of risk factors related to hospital infection in medical activities.