I was bounced by a window once in Beijing before, and it is normal to complain to the neighborhood Committee. This time, I called the neighborhood Committee for the first time. The neighborhood Committee said: "You are in XX city, and we can't confirm whether you have been to the middle and high risk area. Please contact the local street office. "
Call the local street office, and the other party said, if you have a problem with the local health code, we can help you solve it, but we can't run Beijing Health Bao.
I called the Beijing Municipal Health and Health Commission, and the other party said that my city does not belong to the middle-high risk area, but Health Treasure is out of their control, so I need to contact 12345.
Call 12345, and select "Health Treasure Abnormal", which means automatic voice, and there is no manual customer service. Select "Other Problems" to find human customer service, and the other party said that it could not solve the problem of Health Bao.
Going to Weibo, Aite "Beijing 12345", the other party gave a solution: "We need to check the detailed information with you about the problem you reflected. Please leave a message through Beijing 12345 WeChat official account-public opinion direct-health treasure coding status and pop-up error correction area. Thank you for your trust and concern for our work! "
According to this path, the error correction of the pop-up window was submitted on the official account of "Beijing 12345" WeChat. After that, I fell into a long wait.
Before submitting the correction 18 hours, the progress of the complaint on the official account of "Beijing 12345" WeChat has been: submitted.
After submitting 18 hours, the progress of the complaint changed to "under review" and a prompt appeared: "Hello, we will hand over the problems you have reflected to the relevant departments for verification and handling. Please be patient. Thank you for your understanding and support of our work! "
Six hours later, I got a call from the Beijing neighborhood Committee. It is the man who said yesterday that I can't help me anywhere else. She asked me for the information I volunteered to tell her yesterday, and then hung up.
After half an hour, my health treasure is in normal condition.
To sum up, the pop-up window of Beijing Health Treasure is metaphysics. When will it appear? When will it be eliminated? There are not many rules to follow. The general logic is: when the operator of Beijing Health Bao (an organization called Beijing Big Data Center) thinks that you are "guilty", you are convicted and cannot travel at will. After being convicted, you have to prove your innocence in his system. The process of proving your innocence is to submit a pile of information you accurately declare, and then wait patiently for an old man to see the complaint and deal with your grievances. In this process, you don't know why you are "guilty". I don't know who to turn to to to clarify your grievances. I don't know when the petition submitted will be processed.
I may be lucky. After waiting all day, I finally got rid of it. A colleague said before that I waited 14 to get back to normal. During this 14 day, I can only wander in cities outside Beijing. I was on a business trip recently and was bounced back.
After finding the pop-up, I contacted the community at the first time, told them where I was, and submitted a complaint on "Beijing 12345". A day later, Health Bao returned to normal.
To sum up the rule of pop-up: If there is more than one epidemic in the area where you arrive after leaving Beijing, your health treasure may pop up. So when you are on a business trip, read more local epidemic reports. If there is a new epidemic, refresh the health treasure immediately.
Elimination strategy of health treasure pop-up window 3:
1, you must first determine whether there is a serious epidemic in your area. If there is no star in the travel code, the probability of successful appeal will be much higher;
2. Enter the official WeChat account "Beijing 12345", click "Public Opinion Direct", select "Health Treasure Coding Status" at the bottom, and enter the form page to fill in your itinerary information;
3. Take the initiative to call the epidemic prevention staff of the community neighborhood Committee and tell them what you have encountered. At this time, they will say, because you are out of town, you can't be operated on. It doesn't matter, because the information you submitted on "Beijing 12345" will eventually be confirmed by the community. Say hello first, and communication will be better in the future;
4. Wait. "Beijing 12345" WeChat official account personal center has "inquiry handling". Go in and check every two or three hours. If the status changes to green "Feedback", there is basically no problem.
5. If there is no feedback all the time, you can call 0 10- 12345 to complain about the manual service, or you can go to Weibo Aite "Beijing 12345" to complain. Maybe not, but it's better than silly strong.
Actually, the most important thing is the second step.