How to apply for a refund when the heating temperature in Liaocheng is low?

It is understood that Article 25 of the Interim Measures for the Administration of Urban Central Heating in Liaocheng stipulates that when the user proposes that the indoor temperature is lower than the qualified temperature, the heating unit shall conduct on-site verification in time. If it is the responsibility of the heating unit, the heating fee shall be reduced or exempted according to the following standards: once the average room temperature is lower than the qualified temperature 1℃, the heating fee shall be reduced or exempted according to the unqualified area and time10%; If the average room temperature is below 10℃, the heating fee will be exempted according to the unqualified area and time.

Liaocheng heating temperature is low. How should I apply for a refund? Who should the property and heating enterprises look for?

"At present, many heat exchange stations are property management, and heating companies send heat to heat exchange stations and charge flow fees. If the problem occurs in the heat exchange station, then the person in charge of the heat exchange station is responsible; If the problem lies with the heating company, it should be the responsibility of the heating company. " The staff of the Municipal Heating Office said that when users find that the room temperature is low, they can submit a written application for temperature measurement to the Municipal Public Utilities Administration through their unit or residential property. Municipal Public Utilities Administration organizes heating enterprises, residential properties or management units and users to carry out temperature measurement. When measuring the room temperature as required, first close the doors and windows of the room to be measured 1 hour. After the room temperature is stable 10 minute, read it once every 3 minutes, and * * * read it three times, and take its arithmetic average as the measurement result.

It is also known that the heating company will not be responsible for the following situations: the heating system structure is unreasonable, but it has not been rectified according to the reasonable opinions put forward by the heating company; Unreasonable thermal insulation structure; Indoor decoration affects heat dissipation; Changing the building structure and heating facilities without authorization; Expand the heating area and change the heating mode without authorization.

The staff suggested that since the heating fee has been paid, what users want most is to meet the heating standard; When users find that the room temperature is low, it is best to find the reason first and try to solve it through negotiation. (Reporter Zhang)