1. Try to retrieve the account: If the parent's account number can still be used normally, you can try to retrieve the account by forgetting the password or retrieving the account number, and re-bind Tencent Health System.
2. Contact Tencent Health Customer Service: If the account cannot be retrieved or the account has been maliciously modified, contact Tencent Health Customer Service in time to reflect the situation and provide relevant identification and information for help.