XX company promises the following:
XX company has been abiding by the "first-class products, service satisfaction, innovation and development, good faith casting brand" pragmatic quality policy, with its excellent quality products and good service to win the trust and support of the majority of users.
If my company in this bidding fortunate enough to win the bid, the company's staff will be a great enthusiasm and a high sense of responsibility to rigorous, serious, responsible attitude, meticulous according to the ISO9001 international quality system management standards, strict supervision, to ensure that the quality of the products provided to fully meet the relevant standards and requirements of the bidding process, for which we make the following commitment to ensure the quality of service:
1, technical quality assurance
1.1 We are strictly in accordance with the requirements of the demand side, the selection and dispatch of experienced technical personnel, installation and operation of free training. Arrive at the scene on time for technical guidance, and in a timely manner to provide users with the contract requirements of the technical information and drawings, to guide the demand side according to our technical information and drawings provided by the requirements of the installation and commissioning. In the installation process, such as found in the quality of the problem, we solve in a timely manner, and provide spare parts, spare parts, good sales and service work.
1.2 Strictly implement the technical contract signed by the supply and demand sides, if any changes must be recognized in writing by the demand side.
2, quality and reputation assurance
I adhere to the user service, the user is responsible for the user's satisfaction with the purpose of ensuring that the products supplied by the processing technology is perfect, complete testing means, to ensure that the technical performance of the products are in line with the relevant national standards and the requirements of the demand side, to ensure that the products supplied to reach the level of the production process of the most advanced manufacturing and assembly practices, to ensure that the products supplied to the domestic market.
3, sales service guarantee
We will provide users with excellent pre-sales consulting, set up XXXX special telephone, 24-hour service, such as: providing relevant technical information, as a good user staff, to strengthen the pre-sale, sale of a variety of negotiation activities, as well as after-sales service, the whole process of service carried out in the manufacture of the product
4, the quality of raw materials required for quality assurance
The raw materials required for the product, we will choose those of good quality, good reputation, in line with national or other more stringent technical standards related to the supplier, and strictly in accordance with the requirements of the ISO9001-20xx quality management system, all the raw materials for the necessary testing to ensure that unqualified raw materials are not put into production. We will ensure that unqualified raw materials are not put into production.
5, delivery guarantee
Our company has advanced production and testing equipment, efficient professional and technical personnel, can ensure that the order and time of delivery in strict accordance with the provisions of the contract, according to the provisions of the contract with the full supply of goods, to your requirements of the mode of transportation for the user delivery to the designated location.
6, other matters
If we win the bid, after the contract is signed, we should designate the project manager responsible for the project, responsible for coordinating our work in the project, such as the design drawings, engineering progress, equipment manufacturing, packaging and transportation, on-site installation, commissioning and acceptance.
Supply and demand sides can be held in accordance with the needs of the project engineering liaison and coordination meetings or other forms of design and manufacturing problems, supply-side design drawings must be confirmed by the demand side before production.
Demanding party can enter the factory at any time to supervise the manufacture, we will provide working convenience for the supervisors.
Before the material is tested, we can notify the demand side in writing 2 days or more in advance, and the demand side will reply within 3 days after receiving the notification whether the supplier will send someone to attend.
We are free to assist the demand side to solve any problems arising from the operation of the equipment
The above commitments, we will honor.
Product after-sales service commitment 2
1, after-sales service department institutions and staffing, technical force
Our company has a specialized after-sales service institutions and personnel, is responsible for the construction of the company's projects to provide perfect after-sales service. At the same time for the project's after-sales service work, my company has set up a special local after-sales service team, for the project to provide after-sales service, set up for the project's after-sales service after-sales service management organization, for the after-sales service to provide quality assurance. The local after-sales service organization in Yinchuan City set up by our company is the first-line after-sales service personnel directly facing the users, and is the first person responsible for the after-sales service of this project, providing high-quality and timely after-sales service for this project under the supervision of the after-sales service management organization of the company. All local after-sales service personnel have rich experience in the construction and service of the command center, and at the same time, they will participate in the construction of this project. During the construction and after the completion of the project, the project department of the company, will provide comprehensive training to all local after-sales service personnel, in order to improve the ability and level of after-sales service personnel to deal with faults. To maximize the user's maintenance service requirements, in the local service institutions to be satisfied.
2, the bidding product quality assurance period
The system from the date of acceptance by the bidder, into the quality assurance period. In the quality assurance period, for any damage to equipment or components caused by the installation process, materials and product quality or any other reasons, our company provides no-cost replacement and repair. During the quality guarantee period, our company is responsible for system maintenance, system maintenance is timely and efficient.
Free warranty maintenance period time for one year, the warranty period from the date of acceptance *** one year.
3, fault maintenance response time
From the date of acceptance of the system. In the free warranty maintenance period, the bidder's request for service, an immediate response to the system to provide free duty personnel, duty time for 8:00 am to 12:00 pm; received on-site maintenance requirements, within 8 hours to send maintenance personnel to arrive at the maintenance site, 24 hours in a timely manner to repair the fault. The company also has a wide range of products and services.
4, technical service plan
Once the bid is awarded, the technical service content of this project is immediately incorporated into the bidder's technical service system. I will be in accordance with the bidding documents, the requirements of the contract and the commitments made by our company, to carry out the work related to technical services.
Technical service work, will ensure the smooth implementation of the Ningxia highway monitoring system; system completion, the system functions to fully meet the contract requirements, the user can be used normally; the user's personnel to get specialized training and detailed technical guidance; to the user to provide detailed technical information; to ensure that after the warranty period of technical services.
5, the technical training program Our commitment
In the system formally put into operation before we organize professional and technical personnel on the bidding unit of the operators, technicians to carry out free, different levels of training, until the trained personnel can be fully competent to work requirements.
Product after-sales service commitment 3
First, after-sales service during the warranty period
LED display products is the company's development strategy, has a good reputation, through the company's headquarters and offices around the world can be given to a full range of thoughtful and powerful services.
After-sales service content
Free warranty period of 3 years
In the event of a major event, I sent dead will send technicians on-site duty, to ensure the smooth progress of the event. In order to make the display in time after the failure can quickly restore the function. Our company has a spare parts warehouse at the owner's place, timely removal and replacement of faulty wood blocks, so that the display is used normally.
After the completion and acceptance of the project, due to the installation process, materials and product quality and parts of the fault caused by the quality of the product, the warranty period free of charge to provide maintenance services (due to man-made improper operation or force majeure caused by the damage to the equipment by the owner to bear the maintenance costs).
The control software provided by the bidder for this project has independent intellectual property rights of the software, the construction party enjoys the permanent right to use the software configured by the equipment, the bidder will be responsible for free lifelong maintenance and upgrading.
Regularly every 6 months for a maintenance service, at least once a year to provide free programming services for the whole screen, in order to ensure long-term stable operation of the system.
Commitment to the project in my company's products to realize the three packages of service policy.
In the warranty period, the special after-sales service manager set up a special group, equipped with specialized maintenance engineers, for the project's after-sales situation and engineering site conditions to develop after-sales plan, and submitted to the user side for the record, accept the user side and the community supervision and guidance.
Second, the warranty period after the expiration of the after-sales service
The company promises that after the expiration of the warranty period will continue to LED display system to provide follow-up repair, maintenance services, the content of which are:
Free long-term technical advice, free of charge to upgrade the software version.
Provide on-site service with uniform professionals during the warranty period.
Provide with the warranty period unified hotline contact and quick response service.
The form of maintenance service after the warranty period is determined by mutual agreement, can be used in the form of annual warranty, only the cost of spare parts charged; if not used in the form of annual warranty, according to the actual maintenance workload to charge the corresponding cost of service fees.
Product after-sales service commitment 4First, quality assurance
We solemnly promise:
1, to ensure that the goods (including products and services) is new, unused, is made with first-class technology and the best materials, and in full compliance with the contractual quality, specifications and performance requirements.
2, to ensure that the goods (including products and services) provided by the correct installation, normal operation and maintenance of its service life should have a satisfactory performance.
3, in the goods (including products and services) quality assurance period (twelve months after the final acceptance of the goods), due to defects in design, workmanship or materials and is responsible for any deficiencies or failures.
4. According to the results of Party A's own inspection according to the inspection standard or the results of the inspection by the local commodity inspection department, or during the quality assurance period, if the quantity, quality or specification of the goods (including products and services) are not in conformity with the contract or if it is proved that the goods (including products and services) are defective, including latent defects or the use of non-compliant materials, etc., we will immediately respond to the customer's enquiries and promptly resolve the problem. and resolve them in a timely manner.
5, within seven days after receiving the buyer's notice of product quality problems, free repair and replacement of defective goods or components.
6, the product's free warranty period
The product's quality assurance period of one year;
Warranty period, all products to realize the three packages;
Warranty period, the end of the product lifelong maintenance, only the cost of the material costs charged; and to provide information on the development of the product, in order to facilitate the update of the product. Consumable parts of the product lifetime in accordance with the lowest cost price charged.
Second, after-sales service commitment
1, to provide product technical data and development information;
2, (ray protective clothing) warranty period free of charge to provide spare parts;
3, life-long enjoyment of the product information update and selection services;
4, free of charge to provide on-site training of related products
5, the warranty period of the provision of consumable parts;
6, regular technical and operational staff to carry out equipment operation and quality tracking service;
7, Response:
The company according to the commitment to good after-sales service, the product warranty period of one year, in the warranty period according to the warranty provisions of the free marking, maintenance.
The company promises to respond to customer requests within 24 hours.
8, the scope of services:
This project involves all the products and may involve other safety protection products.
Third, the after-sales service system
After-sales service contact form
Bidder:
xxx Province xxx Electrical Appliances Development Company Ltd. has been approved by the Zhuhai Gree Electric Appliances Co. Several engineers. And there are Gree products easy to wear and tear accessories.
1, warranty period
Strictly in accordance with the manufacturer's warranty period, for the purchase of goods issued a valid invoice date. We provide six years free warranty for the entire Gree air conditioner, including the compressor, all kinds of fan motors, the main control board, the receiver head, the temperature control parts and remote control and other air conditioning parts.
2, replacement period:
Since the date of purchase and use of goods purchased from the purchasing unit within 45 days of the date of the two consecutive quality problems, we are committed to replacing the new goods or replacement of other equivalent or higher than the grade of the equipment, the replacement of all costs incurred in the process of the cost of the goods borne by us.
3, equipment installation and commissioning
After winning the bid, we are responsible for the initial acceptance of the equipment, free of charge to the purchaser's location and provide free installation of equipment. Before the installation of the equipment, we send staff to carry out field surveys, design the installation and commissioning program to ensure that the line design is reasonable, reliable operation and easy maintenance. We are responsible for organizing professional and technical personnel to carry out equipment installation and commissioning.
4, maintenance services
We are committed to receiving the procurement unit technical service request, within 30 minutes to respond to ensure that within 2 hours to the scene for technical support, and after arriving at the scene 8 hours within the elimination of goods failure. Warranty period, not due to improper operation of the spare parts and goods to be replaced by the successful bidder is responsible for repair, replacement. After the end of the warranty period, we continue to provide maintenance and repair, receive the user to repair within 4 hours after the door repair, maintenance fees in accordance with the manufacturer's standards.
I voluntarily participate in the 20xx annual xxx county part of the public recruitment of staff exams, and make the following commitments:
1. Guaranteed to meet the "20xx annual xxx county part of the public recruitment of staff bulletin" listed in the application conditions.
2. To ensure that the personal information filled in true and valid, in line with my actual situation, and do not change after registration.
3. Ensure that in strict accordance with the "Anhui Provincial Personnel Examination Work Rules" annex "examination rules" provisions to participate in the examination, consciously abide by the examination discipline, do not occur disciplinary infractions.
I promise to comply with the above commitments, if any violation, voluntary according to the "Personnel Examination in Anhui Province disciplinary provisions" to accept the appropriate treatment, the consequences of their own.
Commitment (signature): _______________
Commitment ID number: ______________
Commitment signing time: 20xx ___ month ___ day
Product after-sales service commitment 5First, the service commitment
1. Our company has set up a number of tough emergency maintenance service team, with experienced . On-site engineers and senior technicians, any problem that arises can be rushed to the scene in the fastest possible time for repair and replacement.
2. Within one week of product delivery, the staff of our after-sales service department will follow up the consultation by phone according to the customer's contact information until the customer is satisfied.
3. All complaints about product quality, within one hour after the reply, within 24 hours to the scene, and according to the complaint to determine the handling measures, repair and replacement.
4. My company promises that all maintenance personnel on call, better for customers to solve problems.
5. Warranty period of the product quality of the costs incurred by our company.
6. Warranty period due to the improper use of your side, or the natural environment caused by our free maintenance, maintenance materials and accessories used are only charged the cost price.
7. Beyond the warranty period of the product, my company promises a lifetime of regular visits to detect and maintain.
Transportation
1. All goods are delivered free of charge to customers, free installation, commissioning and installation maintenance. Maintenance personnel to inform customers how to carry out product maintenance of common sense, until the other party is satisfied.
2. All goods installation and commissioning is completed, by the customer to view, acceptance before leaving the scene.
Three, the return of goods commitment
1. The return of the product requires a complete product packaging, accessories, manuals, warranty cards, invoices, delivery notes, the reason for the return of the description.
2. Users in the case of normal use of quality problems, in the warranty period, please contact us quickly to facilitate the user to get timely maintenance and replacement.
3. Now the following conditions can not enjoy the company's commitment to return.
a. The product has been used abnormally.
b. Unusual storage, humidity.
c. Unauthorized repair, misuse, abuse and alteration.
d. Damage caused by spills of food and liquids.
e. Normal wear and tear of the product.
f. Out of warranty.
After-sales service commitment 6
Name of after-sales service organization: xxxx Electronics Co.
Duty phone: 13833xxxxxxx
Detailed location: cccc electronic city
Project leader: xxxxxx
Warranty period: two years
Warranty commitment of the device
Free Warranty Period Period:
For the product from the date of purchase of two years from the date of purchase, the user of the goods purchased by the user of the various components of the occurrence of non-man-made damage, the user can be replaced unconditionally. All equipment shall be provided by the bidder for a period of one year free of charge warranty service. Within one year, the user of the goods purchased by the occurrence of non-man-made damage to the components, will be replaced free of charge performance indicators are not lower than the original specifications of the new parts.
Free of charge warranty period from the date of acceptance within one year.
Free of charge warranty period maintenance personnel received maintenance notification to the time of arrival: Our company has set up a special after-sales maintenance service department. After-sales service department 24 hours a day telephone service support, fault response time within the city no more than 2 hours to respond, within 24 hours to give a solution. Province according to the fastest transportation shortest time to the scene. 2 hours to give a solution. After the user repair, in the specified time can not solve the problem, to provide no less than the original grade of the equipment for the buyer to use.
Free warranty period commitment:
1. All equipment shall be provided by our free one-year warranty service.
2. Within one year, the user purchased the goods of the components occurring non-man-made damage, will be free to replace the performance indicators are not lower than the original specifications of the new parts.
3. Free equipment system upgrade.
4. Inspection service no less than 1 time per month, in the inspection combined with the images of the rotation patrol, the problems found in accordance with the problem handling process in a timely manner, and contact with the Party provided by the emergency contact to ensure that the problem is dealt with in a timely manner.
After the expiration of the free warranty period commitment:
1, after the warranty period continue to provide replacement parts to the bidder at cost.
2, the service process, response time in place, repair time, etc. with the warranty period commitment.
After-sales service contact information:
Shijiazhuang Dehui Electronics Co. The total time for training is not less than 2 hours.
Other service commitments
After winning the bid, the Company to follow up on after-sales service, will arrange for technical personnel to follow up on the user's after-sales maintenance services; free warranty period from the date of acceptance of the equipment. In order to continuously improve the service management and expand new service mode, our company welcomes the user's supervision and criticism, we accept the bidding team to our supervision. We will take the initiative to return to the user in order to timely understand your views, and quickly improve the shortcomings of the service. When the service makes the user dissatisfied, can directly contact our project manager.
One, in order to let you use our products can be assured that our company will make a commitment to product after-sales service, the commitment is as follows:
1, our company is the Wuhan Institute of High Voltage Research and the National High Voltage Measurement Station as a backing, is located in China's Optics Valley of the high-tech enterprises.
2, our company's main business is independent development, independent production, independent sales of power system-related equipment and software.
3, our company has the absolute development strength, to ensure that the development of the leading level of the project.
4, our company has a general manager directly under the leadership of the quality inspection department, to ensure the reliability of the factory products.
5, our company has a specialized technical support department to ensure that the after-sales service channel fast and efficient.
Two, pre-sales service commitment:
1, to provide professional advice. We guarantee to answer any professional and technical questions you may have within 24 hours.
2, provide detailed information. We guarantee that all the technical information you need will be mailed out within 24 hours.
3. Provide reasonable price. We guarantee that we will make a reasonable quotation for the products you require within 24 hours.
4. Provide inspection reception. We guarantee to receive your visit at any time, and for your inspection work to provide you with a variety of convenient conditions required.
Third, the sale of service commitment:
1, we ensure that the use of the national unified "industrial and mining products purchase and sale contract" you sign the contract.
2, we guarantee that regardless of the size of the contract, quality and quantity strictly implement the terms of the contract.
3, we guarantee punctuality, quality and quantity strictly implement the terms of the contract.
4, we ensure that the provisions of the contract to provide you with delivery, installation, commissioning, training and other services.
5, we ensure that your requirements for the signing of a strict, scientific "Technical Agreement.
Four, after-sales service:
1, we guarantee that within 24 hours of telephone guidance, by your own equipment to eliminate simple faults.
2, for the 10KG below the instrumentation, we guarantee that within 3 working days of troubleshooting or your new equipment for temporary use, until the damaged equipment is repaired.
3, for more than 10KG of instruments and equipment, we guarantee that within 7 working days to troubleshoot or give you new equipment for temporary use, until the damaged equipment is repaired.
Our quality commitment is: "3 months replacement, 1 year free repair, lifelong maintenance". In the coming days, we will, as always, adhere to the three types of star service, namely: pre-sale to provide professional product advice, detailed technical information and warm and thoughtful reception; sales to provide a comprehensive and systematic product technical training; after-sales to provide timely product technical services throughout the country's regions.
After-sales service commitment 8In order to create a famous brand, improve the visibility of enterprises, establish a corporate image, we in line with the spirit of "the pursuit of high quality, customer satisfaction for the purpose of" the spirit of "the most favorable prices, the most attentive service, the most reliable product quality "The principle of the most favorable price, the most attentive service, the most reliable product quality" to your solemn promise:
A, product quality commitment:
1, the product's manufacturing and testing of quality records and testing information.
2, the detection of product performance, we invite users to come to the product for the whole process, the whole performance check, to be confirmed that the product is qualified before packing and shipping.
2, the product price commitment:
1, in order to ensure high reliability and advanced products, the system selection of materials are selected from domestic or international high-quality brand-name products.
2, in the same competitive conditions, I do not reduce the technical performance of the product, change the product components as the cost of the basis, in good faith to provide you with the most favorable price.
Third, the delivery date commitment:
1, product delivery: as far as possible according to user requirements, if there are special requirements, need to be completed in advance, our company can be organized in particular, production, installation, and strive to meet the user's needs. 2, the product delivery, our company to provide the user with the following documents;
① technical maintenance and repair manual < /p>
① technical maintenance and repair manual < /p>
① technical maintenance and repair manual < /p
② installation diagram
③ purchased parts manuals and manufacturers
④ to provide wearing parts, spare parts list, and a certain amount of spare parts
Fourth, the after-sales service commitment:
1, the purpose of the service: fast, decisive, accurate, considerate, thorough
2, the service goal: the quality of service to win the user's satisfaction
3, the efficiency of service: the user's satisfaction with the quality of service 3, service efficiency: warranty period or warranty period, such as equipment failure, the supply side in the receipt of notice, maintenance personnel within 24 hours to reach the scene and start repair.4, service principle: product warranty period of twelve months, in the warranty period, the supplier will be free of charge to repair and replace the quality of the parts caused by damage, damage to parts outside the warranty period, the provision of spare parts only cost fee, caused by the demand side of the equipment damage caused by human factors, the supply side of the repair or provision of spare parts at cost.
Product after-sales service commitment 9In order to create a famous brand, improve the visibility of enterprises, establish a corporate image, we in the spirit of "the pursuit of high quality, customer satisfaction for the purpose of" the spirit of "the most favorable prices, the most attentive service, the most reliable product quality
2, strict control of the product performance testing, to be confirmed that the product is qualified before delivery and installation.
Second, the product price commitment:
1, in order to ensure the high reliability of the product and advanced, the system selection of materials are selected from domestic high-quality brand-name products.
2, in the same competitive conditions, I do not reduce the technical performance of the product, change the product components as the cost of the basis, in good faith to the most favorable price to your side.
Three, delivery commitment:
1, product delivery: as far as possible according to user requirements, if there are special requirements, need to be completed in advance, our company can be specially organized production, installation, and strive to meet the needs of users.
2, product delivery, our company to provide users with the following documents; ① technical maintenance and repair manuals ② purchased parts manuals and manufacturers
Fourth, after-sales service commitment:
1, the purpose of the service: fast, decisive, accurate, considerate, thorough
2, the service goal: the quality of service to win User satisfaction
3, service efficiency: warranty or warranty period outside the fault, the supply side in the notification, maintenance personnel within 12 hours to reach the scene and start repair.
3, the principle of service: product warranty period of twelve months, in the warranty period, the supplier will be free of charge to repair and replace the quality of the parts caused by damage, damage to parts outside the warranty period, the provision of spare parts only cost fee, caused by the demand side of the equipment damage caused by human factors, the supply side of the repair or provision of spare parts at cost.
Outside the warranty period, my company's technical staff no less than two visits per year to investigate the use of the user.
Product after-sales service commitment 10First, after-sales service commitment
1, quality assurance: as a supplier of equipment ---- , my company on the bidding for the products provided by the manufacturer of the original original packaging, in line with the same home quality certification and quality certification system, and to provide products and technical information (including installation manuals, products, catalogs, products, mouth Chinese use of the products). Boxing catalog, product mouth Chinese instruction manual, certificate of conformity and warranty vouchers, etc.).
2, supply and installation time: Guilin Xunchuang Trade Co., Ltd. in this tender procurement if the winning bid, after receiving the notice of award that is to provide goods to the user. Manufacturing and testing of products have quality records and testing information. For the testing of product performance, we have carried out the whole process of the product, the whole performance check, to be confirmed that the product is qualified before packing and shipping.
3, product delivery: as far as possible according to user requirements, if there are special requirements, need to be completed ahead of time, our company can be specially organized production, installation, and strive to meet user needs.
4, warranty commitment: our agreement to the supply of all products provided within the validity of the warranty period, the validity of all products provided within the period, to provide normal working days, round-the-clock service, lifelong technical service support.
5, response time: If the quality of the problem occurs within seven working days or the operation of the user caused by the inconvenience of the impact of the company's commitment to the equipment within three working days for free replacement. Warranty period, the product if the failure occurs, after receiving your company report, if necessary, our company will provide substitute equipment. Warranty period due to equipment performance failure repair twice still can not be used normally, the Division I gratuitous replacement of new equipment.
6, service system: as a supplier of equipment to the bidding of the company's products to provide security system: when the equipment failure, if necessary, will be sent to the designated professional and technical staff in the specified time to repair or send repair, the cost of the purchaser is willing to incur the cost of transportation and miscellaneous expenses borne by the Company.
Second, the product price commitment
1, in the same competitive conditions, I do not reduce the technical performance of the product, change the product components as the cost of the basis, in good faith with the most favorable price to your side.
2, in the warranty period, the supplier will be free of charge to repair and replace parts damage caused by quality reasons, damage to parts outside the warranty period, the provision of spare parts only cost fee, caused by the demand side of the equipment damage caused by human factors, the supply side of the repair or provision of spare parts are based on the cost price.
Third, after-sales service guarantee
Company strength guarantee: the company will set up a dedicated after-sales service system for the project;
Fourth, the complaint system and contact information
1, if you have a comment on our services, please to the technical department scheduler Or maintenance department manager complaints.
2, the user complains of the problem, verify that we are responsible for, the management and staff will be different degrees of punishment, and apologize to the user. If it is not our responsibility, the relevant personnel will also explain to the user, and hope that the user can give us maximum support.
Full name of the company (seal)
Business person in charge: Contact:
(date)
Responsibility: