Process maturity is a comprehensive reflection of the level of process management planning and design, management application, security mechanisms, conceptual culture, etc. It is a common tool used to assess the reality of enterprise process management.
Michael Hammer in the "process reengineering new tools: PEMM framework" from the process design, implementation, responsible person, infrastructure and indicators of five aspects of the 13 factors, the current situation of the enterprise process management assessment of the enterprise process maturity is divided into 1-4, four levels. It then shows the level of the enterprise in process management, which can be compared and analyzed with the gap between the benchmark enterprise or the target state, and accordingly propose the improvement strategy through analysis and planning.
HI-TECH has developed the process maturity theory system on the basis of Michael Hammer's theoretical thinking, and extended the process maturity measurement from the process itself to the overall operation and management system of the enterprise based on the process, and the assessment of process maturity is not only limited to the enterprises that have clearly implemented the process system change, but also can be used to evaluate their own process management conditions and realities by the enterprises at different stages of the process. process management basis conditions and the reality of the situation. In this way, the application of process maturity can be extended to three levels: first, enterprises can realize their current understanding of their own process management maturity by evaluating their own process management maturity, and use it as the basis for future process management planning; second, enterprises can compare the maturity assessment results before and after process management changes to evaluate the changes and effects brought by the project implementation for the enterprise; third, enterprises can find out their own process maturity through the horizontal comparison of the assessment results; and third, enterprises can find out their own process maturity through the horizontal comparison of the results of the assessment. Thirdly, through the horizontal comparison of the assessment results, the enterprise can find out the difference between its own realistic level and the established target or the benchmark enterprise, and provide the basis for the subsequent process management change promotion.
HI-TECH Process Maturity Measurement (PMMT)
Process Maturity Levels
Process maturity is categorized into five levels from low to high:
Individualism, Decentralized Description, Holistic Design, Measurement and Control, and Lean Operation
Dimensions of Process Maturity Measurement
Process maturity measurement is divided into four dimensions and twenty sub-dimensions. dimensions and twenty sub-dimensions. These dimensions are not only the dimensions of process maturity assessment, but also the assurance that an organization can effectively promote process management.
One, planning and design
Process planning and goals, the depth and breadth of the process system, the ability of the process executives, the process responsible for the work and power, process language consistency
Second, the management of the application
Processes and the consistency of the strategic objectives, the application of the performance of the process, the integration of the system and the process, the application of the process of risk and internal control system, the application of the process IT implementation
The process maturity assessment is divided into four dimensions and twenty sub-dimensions. Implementation application
Third, guarantee mechanism
Process planning and implementation guarantee, process organization construction, process life cycle management mechanism, process management methods and measures, process change management
Fourth, the concept of culture
Process knowledge and understanding, organizational leadership, process communication and synergy, employee awareness of their responsibilities, and attitudes toward change
Process Maturity Measurement Implementation Methods
Questionnaire Sampling, Personnel Interviews, Example Verification
Process Maturity Measurement Report
Process Maturity Measurement is finally presented in the form of a report, which includes:
I.Measurement Background and Processes
II.Presentation of Measurement Results
III.Analysis of Measurement Results
.Fourth, work recommendations and planning
.