After-sales service program:
1, our quality assurance period for the contract equipment is 24 months from the date of signing the acceptance report.
2, the multi-party commitment in the contract equipment quality assurance period, by xx local after-sales service organization (xxx medical equipment limited company) free of charge for us to provide technical guidance and maintenance services of the contract equipment.
3, we guarantee that in the contract equipment out of faults and defects, or after receiving the technical service requirements provided by Party A, within one hour to reply, such as Party A requirements or necessary, Party B should be notified by Party A, sent to arrive at the scene and be able to replace the damaged parts or discharged faults.
Measures:
1, the product warranty period of free warranty, five-year maintenance. Warranty period in the product installation is completed on the date of acceptance. After the expiration of the warranty period according to the circumstances of a reasonable charge, see the spare parts charges.
2. After each service, a formal after-sales service report will be submitted to the customer.
3, service plan: see the contents of the tender documents.
4, spare parts: see the tender documents preferential spare parts.
5, contact: see the tender documents after-sales service outlets.
6, installation and commissioning: free of charge to provide the installation and commissioning of goods, according to the scheduled program and the actual needs of users, the development of installation programs and installation and commissioning.