Through the summary, people can be scattered, superficial perceptual understanding into a systematic, profound rational understanding, so as to draw scientific conclusions, in order to correct the shortcomings, learn from experience and lessons, so that the work of the future to make fewer detours, more results. The following is my hand-picked work summary, I hope to help you!
Director summary of a
Nearly three months of outpatient doctor course has come to an end, different from the previous learning experience in the clinical departments, two and a half hours a week in the clinic will have a different experience and feeling, understanding of the hospital process at the same time feelings are also quite a lot of this article to write down the process of this directing the feelings and harvest.
First, the hard cold rules under the warmth
I once saw a classic painting, the picture of a sick child lying in bed, the doctor sat on the bedside with a very concerned look at the sick child; and in the diagonal, the sick child's parents with sharp eyes looking at the doctor. This picture shows that the doctor is looking at the patient, at the same time the patient and his relatives are also looking at the doctor; how the doctor treats the patient, the patient's mouth does not say, but every disposition of the doctor will weigh in the heart. In this context, medical staff need to ensure that the medical profession is one aspect of the work on whether to do an orderly and rigorous care care, but also patients and their families are concerned.
When I first stood at the nurse's counseling desk, the crowds and noisy voices immediately came to my attention. Have not reacted much, the teacher briefly explained after I began to work. Dozens of minutes down to the outpatient nurses station work on the intuitive feeling: the work itself is not complicated, complicated is the communication with patients. The most common phenomenon in large hospitals is the number of people is small, for this phenomenon will naturally have the corresponding rules and regulations, such as registration queues, waiting queues, the number of additional restrictions, etc., each patient wants to solve their own problems and demands in as short a time as possible, and hope that the hospital can give themselves priority. Of course, for these unreasonable claims outside the rules, we explain and persuade over and over again. At such times, the hospital is rational, and the doctors and nurses inevitably give people the feeling of being unreasonable. At first, I thought that this is how work should be done, strictly by the book, without privileges. But in fact, a patient I met during a class made me realize that hospitals are not only rational, but also humane.
The story goes like this: a mother with a one-month-old child came to the nurse's desk to ask for priority access to the consultation room, sick is the child, due to discomfort and crying. I refused after patiently explaining that I didn't know how to be flexible, but our conversation was carefully listened to by the nurse teacher next to me, who called the mother and gave her priority. After the whole process was over, the teacher just gave me a gentle look and didn't say anything more. It was this glance that impressed me y that hospitals are places of rules and regulations, but they are definitely not cold and mechanical. Even if other patients saw this scene, after understanding the specific situation, not only will not accuse the teacher of bias, but will be recognized and supported. I think, this is also a kind of, positive energy.
Second, sincere, passionate, learn to communicate
Good doctor-patient communication has been emphasized and advocated for us. In the outpatient clinic, especially in the nurse's counseling desk, the communication process between doctors and nurses and patients
appears to be more prominent and important. Here, nurse teachers go to work every day and may need to answer hundreds of variations of the same question, and the questions they have to face are more basic and cumbersome and repetitively monotonous than those of the doctors in the consulting room. In the past, I often participated in some volunteer activities and concluded that a qualified volunteer should be "patient, caring and responsible". Nowadays, when facing patients directly, I think we need to be "careful, enthusiastic and confident". First of all, whether you treat patients or colleagues, sincerity is the first thing. Every nurse and teacher I met in the clinic taught me how to respect others, how to think about others, and how to better handle the details of communication. Secondly, enthusiasm and confidence can not be missing, it is the enthusiasm that makes us passionate about our work, willing to fight for **** the same goal. In addition, to come up with full confidence in their own work, although we are not professional nurses, have not received the relevant most professional training, but also to come up with as a medical student's self-confidence, with the spirit of the spirit of the face of the best efforts to solve the patient's problems, share the work of the teachers. Finally, patience is essential. As mentioned before, the work at the counseling desk is tedious and boring, and you have to keep standing or sitting for a long time every day, and sometimes you also have to face the patient's lack of understanding and deal with the patient's ungentlemanly emotions. However, as we know very well, the good or bad doctor-patient relationship often lies in a single word or action. We need to be patient and hope that the patient or family understands us as well as their feelings. Most importantly, we need to improve our communication skills in constant practice. Being good at communicating with patients is a reflection of a doctor's basic ability, which helps to enhance the doctor-patient relationship and helps the doctor to understand the patient's condition more and better. In fact, not only in the treatment of disease, all aspects of life require us to be good at communicating with people around us, which is conducive to the understanding between people, but also to make themselves better integrated into society, into their own environment.
I often think that if I were a patient, every time I come to a hospital like Huaxi, my mood would be terrified, worried about my health on the one hand, and troubled by the complicated and even difficult consultation process on the other hand, and worried about the time and money I would have to pay for the consultation. When you think about it differently, you will naturally bring a little more patience and a smile to your face when you communicate with them.
There is not much I can do to help, but I hope that what I do can help to remove some of the anxiety and worry for my patients.
Third, let's pass on the positive energy!
For the newly arrived or just started to enter the hospital to contact the patient's intern doctors and nurses, their words and deeds are by the older experienced teachers and teachers affected. When the first class was coming to an end, I had just finished explaining to a patient and took a breath, and the teacher next to me said to me seriously: "You are just here now, and you can still do every time to explain patiently, and when you work for a long time, sometimes the patients don't listen to you seriously and ask the same questions again and again, and you will lose your patience and don't want to communicate with them any more. " On her slightly tired face, savoring the helplessness in her words, inexplicably the peaceful mood became a little low. It is not that what the senior sister said is wrong, the fact is not inevitably as she said. I just think that the emotions between people are mutually infectious, negative or happy emotions will soon be passed on to those around them, especially on the words and behavior of the first workers and cognition have a great impact. I think that instead of using my own less-than-stellar and negative experiences to caution
a new student who is still full of enthusiasm, why not encourage him to be enthusiastic in order to make this passion last longer? I hope that even after the initial novelty is over and the passion is gone, you will be able to face the workplace with a calm mindset. I'm not sure if I'm going to be able to do that.
Let's pass on the positive energy, even if life is occasionally unpleasant, joy or peace should be the theme of life, is not it?
Fourth, written in the last
Nearly three months in the hospital program has ended, but every time I think back, regardless of the bitter and sweet are my future life in the valuable memories, but also on my future career has a very big impact. It gave me the first impression of my profession as a medical worker. Moreover, the teachers who patiently guided and taught me in the apprenticeship regardless of their hard work are the people I am most grateful to, who promptly solved the problems I encountered and patiently guided me at the time. Their meticulous rigor and perseverance in their work also made me very much respect, and they treat the patient's affectionate love and care is even more touching, which always reminds me of what I should do in the future. During the internship, the combination and application of knowledge and clinical practice is only one part of the program. Handling the doctor-patient relationship and cooperation with other doctors and nurses is also a great exercise for me. This will allow me to lay the foundation for my future career, understand the work environment, and lay the cornerstone for better patient service.
Summary of the second part of the guide
One year the guide department in the hospital leadership and the nursing department under the correct leadership, closely around the patient-centered, adhere to the people-oriented, to promote the work of the guide on a new level. Now will guide the work is summarized as follows:
Guide the work of consultation, accompanied by diagnosis, send diagnosis, communication and coordination, to assist in the rescue of critically ill patients, provide boiled water, the distribution of disposable cups of water, for the mobility and hospitalized patients to do the examination and free wheelchairs, flatbed trucks, the distribution of all kinds of newspapers, health education promotional materials, departmental profiles; guide desk is also equipped with a needle and thread, scissors and other convenience measures, these things are very inconspicuous, but do a good job can be for the patients, and the patients can be a good choice. But do a good job will be able to provide patients with great convenience, so that patients feel pleasure and comfort, and then increase the hospital's goodwill and trust, do not do a good job will affect the patient's evaluation of the hospital, which in turn undermined the overall image of the hospital's services.
Long working hours, some people will be on the guide work disdain, that this work has no technical content and does not create economic benefits, and trivial and hard work without interest, if there is no strong sense of enterprise and sense of responsibility, the passion of the guide staff can easily be worn out in the day-to-day mundane small things, and the passion is the most valuable service traits, the service has lost its passion like the loss of the soul of mankind.
First, set up a new concept to improve the professional responsibility of the guide
1, to serve the patient means that the hospital environment and related matters to do a clear understanding of the guide is the patient's a "green card", the patient to the clinic, we are the receptionist; patients come to the consultation, we are the consultant; patients with mobility problems, we are the consultant; patients with mobility problems, we are the consultant. Counselor; patients with mobility problems, we are accompanied; patients are dissatisfied with the services of other departments, we are coordinators, our ultimate goal is to meet the needs of patients by all means. With sincere dedication and sincere service to open the door to the patient's heart, to win the patient's trust.
2, to serve the patient to do a good service to patients can not be down to ask the hospital's "living dictionary". As the first station of the hospital service, every day to contact people of different ages and personalities, how to make these various needs of different people hope to come, satisfaction and return, is the guide to the knowledge of the wisdom of the staff, the ability to communicate with the test, not only to be familiar with the hospital's environmental characteristics of the technology and equipment power, but also familiar with the department's specialty, the scope of diagnosis and treatment, special features and expert characteristics. Even have to understand the medical characteristics of other hospitals, when we are in a very short time, through their decent speech, extensive knowledge, to meet the needs of patients, to win the trust and recognition of patients. The bridge between the patient and the hospital.
Second, through a variety of training to improve the overall quality of the guide
The key to improving the quality of service lies in the improvement of the quality of service personnel, but by no means overnight, especially we are now faced with newly recruited guides, know nothing about the hospital, so that she is familiar with the environment from strangers to master a certain degree of theoretical knowledge and professional skills, through the development of relevant duties, system, code of conduct and professional training, etiquette training, etc., to improve the quality of the guide staff, so that the guide staff have a high degree of professionalism. Guide work is not to be taken lightly with other nursing work, is the embodiment of the window of the hospital quality service, only from this high degree of understanding, in order to actively and enthusiastically help patients to come to the clinic.
Third, the implementation of the new standards, improve the quality of work and efficiency of the guide
Because of the lack of clear objectives of the guide work, the quality of service is difficult to assess with data, not easy to quantify, so far, there is no training of the guide staff of the specialized agencies or courses, and the guide training and medical and nursing knowledge of the training has a certain difference, in order to improve the quality of work and efficiency of the guide staff, the leadership of the hospital invited the guide staff to work with the hospital to improve the quality of work and efficiency of the guide staff. In order to improve the quality and efficiency of the work of the medical consultants, the hospital leadership invited the teacher from Lixin to guide the work, and made a plan for the duties of the medical consultant nurses, the system, the workflow, the training program, and the assessment standard. In order to improve the passion of the guide staff to work, break the dry more or less, good or bad a state, in the improvement of job duties, service processes, etc. based on the development of job incentive programs, and salary linkage.
Fourth, the outpatient area of scientific management, creating an orderly medical environment
Outpatient patients eager to seek medical treatment, often resulting in unnecessary crowding and quarrels, if not properly handled, can lead to chaos. Guide nurse to be compassionate, the patient as their friends, relatives, understanding and sympathy for the disease to the patient's pain and suffering, timely grasp of the patient's state of mind and a variety of needs, and patiently answer their questions, but also to keep a cool head, stabilize the patient's impatience, correctly do a good job of channeling the work of the order of medical treatment to maintain the order of the outpatient clinic. In addition, the nurse guide part-time to keep the clinic environment clean responsibilities, such as in the see patients and their families smoking or littering, can boldly and politely give corrections, so that each patient can consciously abide by the relevant rules and regulations of the hospital, **** with the creation of a quiet, orderly, clean medical environment.
In short, the "guide" seems to be a relatively easy job, but to become a good guide is not easy, not only to focus on the instrument to be correct but also to maintain a positive mood at all times, know a certain amount of communication skills and simple medical knowledge, and more importantly, a high degree of empathy, think of the patient's thoughts, anxious patient's urgency, understanding of the patient's needs, and the patient's understanding of the patient's needs. More importantly, to have a high degree of compassion, think about what patients think, anxious patients, understanding of patients, wholeheartedly into the work. Through the daily morning meeting time for all the guide staff training, good praise, wrong criticism, for the work of the shortcomings of continuous improvement, and strive to guide the work to excellence, so that the real patients to solve the practical difficulties, but also on the hospital's social and economic benefits to play a positive role in promoting.
Summary of the guide three
As a hospital customer service staff, the work of the day is extremely trivial, there are consulting and diagnosis, accompanied by the diagnosis of the clinic, communication and coordination, telephone follow-up, and even to help the patient to nail the buttons, such as the needle and thread of the brain of the small things. Although, these small things are very inconspicuous, but do a good job, you can let the patient from the great convenience, pleasure and comfort, and then increase the hospital's goodwill and trust; do not do a good job will affect the patient's evaluation of the quality of hospital services, and then damage the hospital's overall image of the service.
However, the work time is long, on the one hand, some people do not care about customer service work, that this work has no technical content, but also does not create economic benefits, but also trivial and hard work, no interest; on the other hand, if there is no strong sense of enterprise and sense of responsibility, the passion of the service personnel is also very easy to be worn down in the day-to-day mundane small things, and the passion is the most valuable service traits, the service has lost the passion. The passion of the service is like the loss of human soul.
After finding the problems and gaps that constrain the development of customer service, we focus on innovative ideas and innovative systems to do the article.
In fact, it is not easy to be a qualified service personnel, you need to have communication, coordination, **** and other capabilities, as well as medicine, health care, marketing and other knowledge, the most important thing is to be like the nursing pioneer Nightingale, the courage to dedicate themselves to the cause of the spirit of wholeheartedly for the service of patients.
1. To serve patients, we should make a "golden key" in the hands of patients. The "golden key" is an internationally recognized honor awarded to excellent service personnel in the hotel industry, which means that it is omniscient and omnipotent, a "green card" for customers, and a gold standard for service quality and personal reputation of service personnel. The number of "golden keys" has also become the explanation of the service level of the hotel. The customer service personnel is like a "golden key" handed over by the hospital to the patients: we are the receptionist when the patients come to the clinic; we are the counselor when the patients come to consult; we are the companion when the patients have mobility difficulties; we are the coordinator when the patients are dissatisfied with the service; we are the caretaker for those who have children; we are the interpreter for those who come to visit. In short, this "golden key" is to meet the needs of patients by all means, and to open the door of patients' hearts with sincere dedication and sincere service to win the trust of patients.
I remember a Mr. Qiu, because the unit has something, after the discharge checkout did not take ct film in a timely manner, the hygienist does not understand the situation, cleaned up when cleaned up empty. After a few days, Mr. Qiu mentioned this to us, although did not report any hope but regret overflowing, appreciate the patient's feelings and difficulties, we have actively contacted, and later in the department director's full cooperation, for the patient to re-transparent ct film, Mr. Qiu is very satisfied with this.
2, for the patient service, we have to do the patient test can not be down, can not ask the hospital "living dictionary". As the first station of the hospital service, we have to come into contact with thousands of people of different ages and personalities every day, and how to make these problems of all kinds, the needs of different people hope to come back satisfied, is the patience of customer service personnel and wisdom.
Guide doctor summary of the fourth
Some people say that the guide doctor is not a good look, standing in the window of the registration room, surrounded by patients, how how bad, how it should be. But do they know? Hospital health insurance, registration system complexity to the patient and the registration room brought much trouble? As a registration room staff, for the complexity of the system to try to overcome, as soon as possible to adapt to and master the operating system, speed up the speed of service, improve service quality. But for the patients how can we ask them to overcome? We are bound to try to help them to alleviate the patients due to medical insurance, due to registration and caused by the trouble, and in the registration room window work not only to solve the problem of the patient registration trouble, but also take the initiative in the first time for the patient to carry out the diagnosis, to grasp the patient's condition and the diagnosis of the situation, so that as soon as possible to do a good job of oriented work.
Because registration is the starting point for patients to come to the hospital to see a doctor, is the first impression, I can not do a good job for the other ring, but I can do a good job for the link I can manage. Now we have been included in the service industry, the concept of thinking should also be changed, the service consciousness must also be improved, the patient has also become our customers and worshiped as "God", the guide's work should always be for the customer's sake, to provide customers with convenience, and try to solve the problem.
The new hospital was just established, a lot of systems are not perfect, many people and individual leaders do not understand the specific work of the guide, more unclear as the guide responsible for how to manage, thus increasing the difficulty of my work, they think my work should be just in the hall, but they ignored the management of the guide I also bear the management of the guide, I am also responsible for the second floor, the third floor of the guide management includes Specialist clinic. Once I was on the second floor of the rounds, a leader said to me: you work how to run to the second floor? Where is your post? Going to work is not allowed to crosstalk. I have also been thinking about this question: where is my post? What is my specific work? And how do I do it? Since I am responsible for the guide work, then the second floor, the third floor, including the specialist clinic of the guide's work situation I am bound to have some understanding, if this belongs to the series of posts, then how do I go to manage? I'm not sure how to do it.
The expert clinic is the president of Zhang, that is, the medical section of the Zhang section chief to me in charge, and asked me to assign a person in charge of the work of the expert clinic, at that time, the president of Zhang did not require me to fix a person to manage only the expert clinic. I took into account "Wu" older, poorer health and the third floor of the guide, the work is also easier, then arranged for her to do the third floor of the guide and management of the expert outpatient clinic and to do the expert swabs, the second floor and the function of the Department of Radiology, some of the busier, it was handed over to "Zhu". "Responsible for the hall is mainly responsible for me and the newly recruited guide, if the newly recruited guide appear green, also arranged for the second floor, the third floor guide alternative, I think my arrangement is reasonable, and the internal work has been more stable, the two old colleagues are also very supportive and cooperative.
But in this year's work but there is a third floor doctor guide disobedience management and arrangement of the phenomenon, which is related to a number of external human factors, she believes that I do not have the right to manage the expert outpatient clinic, do not have the right to arrange her work, I have a great deal of resistance and even affect the work of the Director of the Department of Nursing Li repeatedly coordinated the failure, of course, I also have a responsibility, I'm not mature enough, inexperienced, and work in the way there is also an inappropriate. I was not mature enough, inexperienced, and worked in an inappropriate way. The final result was to be removed from the specialist clinic. To tell you the truth, I'm very distressed to draw out the expert outpatient clinic, that is, I was under the command of President Zhang's hand built, when the diagnostic beds, I spent a lot of brains, a little bit by bit, it's not easy to arrange ah.
Guide summary of the fifth
Experience always comes from practice, in the ___ hospital as a guide volunteer, is once again involved in the hospital experience it! During the period, I have seen what is difficult to see the doctor, what is expensive to see the doctor. I have a lot of feelings in my heart, and from this to the other, more thoughts come to mind.
First of all, in terms of personal experience, it is difficult to ___ Hospital and the problem description. On the one hand, the ___ Hospital is a research, medical and teaching as one of the comprehensive third-class hospital, which requires it to take into account the various priorities will inevitably produce conflict. As an example, during the period of this medical guide, I heard a grandmother say that she had come from the provinces to hang up the number of Dr. So-and-So, but he was a first-class specialist, and she had to queue up to register, and she only had the number for a month later, and she had to make an appointment to come back a month later because she did not know the hospital's registration system beforehand. But waiting for her is not this doctor, but another doctor, which makes her heart very unhappy, want to go into the consultation room to ask for an understanding, "hate" the nurse lady does not allow to enter, explaining to her that the doctor has to teach students in class, there is another doctor for the time being on behalf of the work. There was nothing she could do without the doctor's presence, so she reluctantly agreed, but she would certainly complain. This is how things are like. In a large hospital like the ___, which integrates research, teaching and medical care and has excellent medical and faculty resources, it is often difficult to choose between students and patients, and so one tends to lose sight of the other. On the other hand, patients are also an important reason why such things often happen. Blindly fetishizing elderly specialists, first class specialists. How can large groups of people go to grab the number of a first-class specialist at the same time not increase the workload of doctors and hospitals? There is also the fact that the patients themselves do not grasp enough information and do not understand the various systems of the hospital, is also an important reason for such time.
Secondly, it is another major problem that it is expensive to see a doctor in a ___ hospital. This reminds me of a previous surgical internship class where an enthusiastic doctor explained to us on a whim why it was expensive to see a doctor. In the case of ___ hospitals, it is mainly because China's pharmaceutical industry research level is too low to produce high-end drugs, but also very dependent on foreign high-end drugs, China has to import from abroad, and foreign drugs are ridiculously expensive, coupled with the role of the economic protection policy, which leads to the Chinese no matter which hospitals, as long as the cost of medicine will be expensive to come to see a doctor. Moreover, in China, according to a survey, 95% of the hospital's medical equipment are imported from abroad, not to mention the high-end instruments, as little as a few million, or tens of millions of dollars, the hospital in order to recover the cost of the examination fee will be marked very high, which is another major pain in the Chinese people to see a doctor. Secondly, in small hospitals, because it is not regulated to, the human factor becomes the main factor. Many people think that more expensive drugs are more effective, or that doctors prescribe expensive drugs specifically for you, which leads to a strong increase in the cost of medicine. In addition, some bad doctors secret operation, the problem of difficult to see the doctor is getting more and more serious.
Finally, because of the sensitive nerves of the public and media reports, deepening the generation gap between patients and doctors, the doctor-patient relationship has deteriorated. On the one hand, a variety of negative news, leading to the patient's image of the doctor's misunderstanding and distrust, resulting in a lot of patients to listen to biased beliefs, delayed condition. On the other hand, patients sue the doctor, beat the doctor or even kill the doctor's situation often occurs in society, making the doctor has a guarded mentality towards the patient, to do a variety of tests to be very complete, for fear of omitting the test or make up for the direct result of the increase in medical costs, but also increase the patient's distrust of the doctor, deepen the contradiction between the doctor and the patient, doctor-patient relationship more tense, and the final result is that no matter whether it is the patient or the doctor, have become a patient. The first thing you need to do is to get a good deal of money to pay for your medical care.
Medical reform is a major national strategic policy in recent years. The establishment of a healthcare system is an important policy that benefits the country and the people at all times. Its purpose is to alleviate one of China's current problems - the difficulty and expense of getting to the doctor - and its emergence is of great significance to both the country and the people.
However, the current healthcare system is still not perfect and needs to be worked on. In response to the problems of the current healthcare system, I personally feel that we should do the following:
First of all, medicine should be separated, the establishment of a third-party evaluation organization, to enhance the scientific research capabilities. In the past, some doctors prescribed high-priced drugs and imported drugs for the purpose of obtaining extra income, which was an important reason for the high cost of medical consultation. Separate medicine, that is, the hospital is only responsible for medical treatment, and the sale of drugs will be handed over to pharmacies to deal with, in addition, due to the reform and opening up, China's accession to the wto, can no longer copy foreign drugs, due to the low level of scientific research of the domestic pharmaceutical industry, and the frequent emergence of foreign new drugs and good medicines, and some aspects of the imported drugs had to rely on imported drugs, resulting in imported drugs are extremely expensive, which in turn led to the high cost of a doctor's visit is another factor. Therefore, limiting the profits of various kinds of drugs to stabilize their prices is an important means of ensuring cheap access to health care. Therefore, the problem of expensive medical consultation can only be effectively solved by guarding the gateway of medicines. To this end, assessments can be made by third-party professionals as a means of preventing doctors from prescribing expensive prescriptions for the sake of high profits, and the tests prescribed by hospitals can also be assessed to determine whether they are necessary, which can also ease the doctor-patient relationship and reduce the burden on patients. Third-party organizations should be subject to the supervision of the public media, which means that the media should not directly intervene in hospital-related incidents, but through indirect supervision.
On the other hand, it is important to enhance the country's ability to independently research and develop new drugs and minimize imports. This can be done by importing talents in this field, or by supporting and encouraging the cultivation of such talents, which is the fundamental way to solve the problem of expensive medical care.
Improving the doctor-patient relationship is an important means of solving the problem of difficult and expensive visits to the doctor, as well as improving the entire health care system. At present, the doctor-patient relationship is so tense, on the one hand, is due to the hospital itself system there are some problems, such as individual hospitals appeared in the case of acceptance of red packets, or individual hospitals overcharging and other events, reported by the media, resulting in a strong butterfly effect, not only damage to all the hospital itself reputation, but also increase the patient's distrust of the hospital. On the other hand, it is due to the patient's own situation. The patients themselves do not understand or agree with the hospital's prescription or examination due to the unequal professional knowledge, and the negative media reports on the hospital make the patients believe that the hospital is harming their interests. Finally, from the perspective of the doctors themselves, due to social misunderstanding and mistrust of doctors, patients are prevented and prevented. A doctor's greatest fear is that patients will come looking for trouble. Hasn't there been a recent incident in which a patient chased and chopped up a doctor, which has increased the doctor's precautionary attitude towards patients? For all the tests, it is generally preferred to do more, never let go. Not only increase the cost of medicine, but also deepen the patient's misunderstanding of the hospital, so it is in a vicious circle. The key to solving the problem, in my opinion, should be multi-faceted.
On the one hand, on the hospital side, on the assessment of the above mentioned monitoring organizations, can play a multifaceted function, not only should be screened out of big diseases to big hospitals, small diseases to small hospitals, and at the same time, the doctor's prescription to be supervised to ensure that its rationality, but also to make full use of health care resources and not to be wasted. The management policies for large and small hospitals should be different. For large hospitals, it is not only necessary to make it convenient for the public to register, but also to ensure that they do not have to wait too long to see a doctor, that the checklist is reasonable, and that the cost of medicine is reasonable. For small hospitals, the management style is different. Personally, small hospitals are the most problematic hospitals. What accepting red packets and charging extra for prescriptions are commonplace for them. At the same time, the level of doctors in small hospitals is relatively low, the problem is also easy to appear, the doctor-patient relationship is very tense, but because of its medical resources are not enough, so most patients will choose to go to large hospitals to receive treatment, which in turn shifted the conflict between them and the patients. Therefore, the treatment of small hospitals, more should be urged to implement the relevant policies, but also to strengthen the supervision.