A corporate manager told this story: "Once, I had lunch with the manager of a sales company ****. Whenever a beautiful waitress came to our table, he always watched her out of the restaurant. I was so angry about this that I felt insulted. I felt insulted, thinking to myself that the waitress's legs were more important to him than what I had to say to him. He wasn't listening to me; he simply didn't give a damn about me."
Commentary:
The eyes are the windows to the soul, and respect is a principle of etiquette. The sales manager's gaze not only shows disrespect for his partner, but also shows the lowly vulgarity that comes from the depths of his heart: he values the beautiful opposite sex more than his work and career, and he has no respect for others or for himself.
Every public official should have a pure and noble heart, the only way to win the trust of others, goodwill and respect, in order to lay the foundation for good cooperation.
Second, the old lady and "spouse"
A census taker filling out the population registration form, asked an uneducated old lady: "Do you have a spouse?" The old lady froze for half a day and could not answer. Someone next to her explained, "He is asking if you have a partner." Only then did the old lady come to her senses.
Analysis:
To get the best communication effect, we must take into account the other party's ability to understand and accept and the other party's cultural level, so as to target the use of appropriate address, words and phrases. If even the other party can not understand, let alone the other party's understanding.
Three, just because of a mouthful of phlegm?
It was a tough negotiation.
At the end of the day, Mr. Joseph of the United States was both annoyed and admired by his rival, the director of a Chinese medical machinery factory, Fan. This factory director is very familiar with the introduction of the "large infusion tube" production line market. He not only demanded a high technical index for the equipment, but also kept the price very low. It seemed that Joseph had never met such a difficult and powerful negotiator in China. He concluded that his business would be successful if he cooperated with the pragmatic Factory Director Fan. So he accepted Factory Director Fan's low offer with conviction. "Both sides agreed to sign the agreement formally the next day. It was still early in the morning, and Factory Director Fan invited Joseph to take a look at the workshop. The workshop was well organized, and Joseph nodded approvingly as he looked around. As he walked, he suddenly felt a worm crawling in his throat, coughed, and hurriedly ran to a corner of the workshop. Joseph stared at Factory Director Fan in surprise, only to see him spit in the corner, then wiped with the sole of his shoe, leaving a spit stain on the painted floor. Joseph walked quickly out of the workshop, determined to go back to the hotel despite Factory Director Fan's best efforts to keep him there.
The next morning, the interpreter knocked on the factory manager's door and handed him a letter from Joseph: "Dear Mr. Fan, I admire your talent and shrewdness, but the scene of your spitting in the workshop made it difficult for me to sleep at night. With all due respect, the hygienic habits of a factory manager can reflect the quality of a factory's management. Besides, what we are going to produce in the future are infusion tubes used to cure diseases. There is a proverb in your country: human lives are at stake! Please forgive me for leaving without saying goodbye, otherwise, God will punish me ......"
Fan factory director felt his head "booming", as if about to explode.
Commentary:
It is often said that great wisdom is not limited to small details. But while others can see you this way, you yourself cannot forgive yourself this way, especially in social activities. Because some of the small details, precisely to expose the gap in your etiquette and cultivation. And just the other side of the importance of the other side, which forms a big obstacle to affect the cooperation. The production of medical machinery, the environment and staff hygiene habits require a high degree of Joseph's "demanding" is not excessive, completely responsible for the enterprise and the product, responsible for the performance of the public. This also shows his level of scientific management and civilized cultivation. In contrast, Fan's standard is not as good. Although Fan has the talent to negotiate, the difference in civilization standard is too great, how can we achieve a harmonious long-term cooperation?
Therefore, in social interaction, manners in speech and behavior are very important.
Four, the old chicken "retreat to the second line"
A new director of a Bureau of the banquet retired to the second line of the old director. The table served a plate of fried chicken, the old director with chopsticks point said: "Hey , old brother, frogs are beneficial insects, can not eat." The new director, without thinking, blurted out, "It doesn't matter, they are all old chickens that have retired to the second line and are no longer relevant." The old Director immediately changed his face when he heard this, and even asked, "What did you say? What did you just say?" . The new director wanted to make a joke, but unexpectedly, his words escaped his lips and offended the old director's pride, and he felt embarrassed. The friendly atmosphere on the table was destroyed, fortunately, the secretary reacted quickly, and then said: "Old Secretary, he said you have retired from the second line, eating chicken is not a matter of course." The atmosphere is only a little easing.
Analysis:
On the surface, it seems that the new director did not pay attention to the old director's state of mind want to show some humor, the result of the metaphorical use of the wrong words and made a mistake, but in fact, the new director of the deepest hidden some ideas, because too proud and involuntarily out. Therefore, no matter from the use of language, or from the personal thinking, quality and character, the new director is not cultivated.
From the conversation in the etiquette requirements, should pay attention to the other side of the psychological taboos, to the state of mind of different people say different things, the Qing Dynasty, "the maxims of governance," said: "Do not talk to the lost people to gain things."
Fifth, there is no master here, only the doctor
A college student, with his hand over his lower left abdomen ran to the infirmary, the doctor said: "Master, my stomach hurts." The doctor said: "Here only the doctor, no master. To find a master please go to the student cafeteria." The student's face reddened to his ears.
Analysis:
For the cultural people address must be clear, so as to reduce the embarrassment, so that not only reflects their own cultural level, but also expresses the respect for others. Of course, as a doctor should also pay attention to the service attitude, etiquette and cultivation. The improper language of the customer should be tolerated, criticize each other to adopt a euphemistic tone.
Six, the soprano on the phone
A certain acrobatic troupe plans to perform in the United States next month, the troupe director Liu Ming on this matter to the City Cultural Bureau for instructions, so he dialed the Cultural Bureau Secretary's office.
But the phone rang for more than half a minute, no one to answer. Liu Ming is wondering, suddenly the phone came from the end of an impatient soprano: "What is it ah?" Liu Ming froze, thinking that he dialed the wrong number: "May I ask if it's the Cultural Affairs Bureau?" "Nonsense, you don't know where you're calling from?" "Oh, hello, I'm from the City Song and Dance Troupe, may I ask if Director Wang is there?" "Who are you?" The other party interrogated without good humor. Liu Ming's heart straightened up, "My name is Liu Ming, I'm the head of the acrobatic troupe."
"Liu Ming? What's your relationship with our director?"
"Relationship?" Liu Ming was even more puzzled;
"I don't have a personal relationship with Director Wang, I just want to ask for instructions about our troupe's performance abroad." "Performing abroad? Director Wang is not in, you can call another day." Without waiting for Liu Ming to say anything else, the other party hung up the phone with a "snap".
Liu Ming felt like he was being teased, holding the phone for half a day.
Analysis:
In the above example, the comrade from the Cultural Affairs Bureau answered the phone with a lazy attitude and a hard, rude tone, giving people a feeling of being overbearing. This not only affects the normal handling of official business, but also greatly damages the image and status of national civil servants in the eyes of the people.
Seven, visit
South of a city five years ago with a foreign city as a "friendly city". On the occasion of the fifth anniversary, the city was invited to visit. In order for the visit abroad to go smoothly, the city assigned a deputy mayor specifically responsible for organizing the visit.
The deputy mayor was very experienced. He first proposed a list of visitors and provided them with targeted training on the political, economic, cultural and customary aspects of the visiting city. In addition, he divided up the work among all the visitors, assigning the tasks of leader, contact, interpreter, accommodation, food and security to individuals, as well as the tasks of asking questions, taking notes, recording and photographing.
Finally, he also asked an etiquette expert to teach all the members of the group on the etiquette of visiting abroad, and made specific provisions for the group's dress code, socializing and entertainment.
After the group's visit abroad, foreign friends greatly appreciated the performance of the group members during the visit.
Analysis:
The so-called tour refers to a planned and prepared field observation of a specific project. The deputy mayor organized the visit in a well-organized manner, especially in the etiquette of the training and requirements to do more specific, and was praised by foreign friends, reflecting the good image of China's civil servants.
Eight, please salute to the national emblem
World War I in the United States, a black major officer and a white soldier met on the road, the soldier saw the other side of the black, there is no salute. As he swept past, he suddenly heard a low, firm voice behind him, "Please wait." The black officer said to him, "Soldier, I don't mind if you refused to salute me just now. But you must understand that I am a Major of the Army appointed by the President of the United States, and the coat of arms on this cap represents the honor and greatness of the United States. You may look down on me, but you must honor it. Now I will remove my hat and ask you to salute the coat of arms." The soldier finally saluted the officer. The black man was Benjamin Davis, who later became the first black general in American history.
Nine, so eat
While going out to a banquet with his own colleagues, Jiang Kemi, an officer of the Finance Bureau, incurred criticism for behaving in an indecent manner.
Jiang Kemi was at the banquet in order to eat freely, after the beginning of the meal will be repeatedly, again and again to reduce the "burden" on their bodies. First, he loosened his tie, then unbuttoned his collar, loosened his belt, rolled up his sleeves, and finally, quietly removed his shoes. Especially unpleasant is, Jiang Kemei in eating, always love intentionally or unintentionally smacking its flavor, eating a sound, and its ringing "a wave has not leveled off, a wave again and again", "a wave higher than a wave".
Jiang Kemei at the banquet of this behavior, not only to his side of the people jaw-dropping, but also called his colleagues are embarrassed. Everyone has accused Jiang Kemi of this: losing his own people, losing the unit's people, and losing everyone's people.
Ten, visit
Zhang Lin is a city foreign affairs office of an officer, once, the leadership put him in charge of liaison with a delegation of a country to visit the city. In order to show respect to each other, Zhang Lin decided to make a special trip to visit each other at the hotel where they were staying.
In order to avoid appearing hasty, he first made an appointment with the other party by phone and told them the length of time he would stay. He then groomed himself and prepared some postcards of the city's scenery as a gift.
At that time, Zhang Lin arrived as scheduled, and after entering the door, he took the initiative to greet the other party and shook hands with them as a gift, then made a brief self-introduction, and handed over his business card and gift with both hands. After a brief exchange of pleasantries, he went straight to the point, indicating his intention, after a detailed discussion, he shook hands and left.
As a national civil servant, Zhang Lin's performance was in line with the regular etiquette of the meeting and demonstrated his well-trained social style.