Complaints to the hospital of medical disputes, doctors and patients can be negotiated; not willing to negotiate or consultation fails, the parties can apply to the health administrative department of mediation, but also directly to the people's court to file a civil lawsuit. As a nurse should do their duty to care for the patient, should have patience, love, not afraid of dirty, not afraid of tired, do their best to complete the work, care for the patient.
Hospital complaints process:
1, medical complaints by the Office, Medical Department, Nursing Department according to their respective functions responsible for the reception. Will be medical records, invoices receipts and so on all save. These are the basis, vouchers;
2, the receptionist will be the cause of the patient or family complaints, comments, suggestions recorded in the registration form, and informed of the response time;
3, the registration form will be given to the parties to write a written statement, handed over to the department to discuss, and the director of the department to write the qualitative results in 2 days back to the handover of the functional departments;
4, the hospital organization to conduct investigation, and report the results of the investigation to the hospital leadership or hospital safety medical management committee to discuss, put forward qualitative conclusions and corrective actions;
5, by the relevant functional departments within a week to deal with the views of the patient or his family, if there is a difference of opinion, and also informed of other ways to solve the problem;
6, corrective actions and results of the feedback to the department and the person concerned;
7, to find the hospital's Relevant departments for consultation, if you can negotiate directly with the hospital to deal with a proper solution is the best;
8, with the hospital consultation has not been successful, then you have to look for the relevant departments to make a complaint. Here are two ways, the first is to call the phone 12320, to complain. The second is to the local health administrative department of medical institutions supervision and management office for face-to-face complaints, this time you need to bring your collection of invoices.
In summary, to the hospital complaints about medical disputes, doctors and patients can be negotiated to solve; not willing to negotiate or consultation fails, the parties can apply for mediation to the administrative department of health, but also directly to the people's court to file a civil lawsuit.
Legal basis:
Article 13 of the Regulations on the Handling of Medical Accidents
Medical personnel shall immediately report to the person in charge of their department, who shall promptly report to the department or specialized (part-time) personnel responsible for monitoring the quality of medical services of the medical institution, if a medical accident occurs in the course of medical activities or if it is found to have occurred or is likely to result in a medical accident. The department or full-time (part-time) staff responsible for monitoring the quality of medical services report; department responsible for monitoring the quality of medical services or full-time (part-time) staff received the report, should immediately investigate, verify, and report the situation to the person in charge of the medical institution, and inform and explain to the patient.