1. 1. Understand the current diagnosis and treatment process of patients in the hospital and draw the diagnosis and treatment flow chart. The flow chart should also include the hospital logistics support system, such as the transportation of patients, medicines and other medical items.
2. Then determine the process optimization objectives, which mainly include: improving service satisfaction, shortening service circulation cycle, reducing patients' waiting time, reducing service costs, and improving hospital economic benefits. And quantify them.
3. Determine the personnel of the process optimization organization and the method of implementing integration.
4. Establish and analyze the current medical process model. Find out the "bottleneck" of the process and sort it according to the principle of priority.
5. Finally, determine the solution, establish a new process and conduct simulation.
6. Modify the new process according to the reorganization goal and implement it.