Speech on Serving with Heart1
Dear leaders, colleagues, judges:
Hello everyone! First of all, I would like to thank you for your trust and support, and give me this opportunity to speak.
The title of my speech is: ? With heart service, with love business, support the integrity of the blue sky?
As an employee working in the front desk, I y know that service is everything, service is the life of the enterprise, I also y know that only with the heart to do a good job of service, business front desk is the window of the bank's services, and we will be the most direct demonstration of the image of the China Construction Bank, but our work can not always be windy and sunny.
Inevitably, there are often customers who are not satisfied with CCB's services and scold and make things difficult for us.
I think this is also because our work is not done properly.
So, how can we do really?
So how can we really do?
So how can we really? Any mistake will bring unnecessary trouble to the customer and all aspects of the work.
? With heart? The process of service, if you are very enthusiastic, patient, but not careful enough, it is likely that the results are contrary to their wishes, good intentions to do the wrong thing; if you are careful, but not enthusiastic, there is no patience, even if you are able to solve the problem, but a face of ice-cold and how to get the user's affirmation? To draw an analogy, if the enthusiasm and patience is to light up the smile of the candle, then careful is that silent support of the candlestick.
We have to put ourselves in the customer's shoes, to help them as much as possible, with their own heart to pay, proving that? It is always from the bottom of the heart to care for others, to help others.
With the continuous development of the financial industry, the competition among commercial banks has become more and more intense, and the quality and level of service of the bank has gradually become the focus of the competition among commercial banks, and the service has become the lifeline of the bank.
And our business is to market, customers want to service, and connect customers with the lifeblood of the enterprise is integrity.
Integrity is the basic requirement of service, only service with heart, in order to get the trust of customers; only service with heart, in order to enable customers to enjoy the CCB service to experience the warmth; only service with heart, in order to make the service industry in the fierce competition invincible.
We often say that the customer is God.
But? God? also need to really feel, and this feeling comes from the real services we provide, we have a cordial greeting to customers, a thoughtful service, far less than the customer's trust and support for us.
? Serve with heart, operate with love? Seemingly simple eight words, in fact, contains how much content, how much hardship, how much to pay.
We CCB employees are practicing these eight simple words with our own blood, sweat and wisdom.
Adhering to ? The market-oriented, customer-centered?
The purpose of the bank's service is to integrate integrity into every aspect of the bank's service.
In order to improve the quality of service, in our work, we strictly require ourselves to go to work on time every day.
In the service process we insist on using the cross civilized language, the implementation of standing service and smile service, positive, active, enthusiastic reception of each customer, with their enthusiasm, demonstrating the ? Customer-centered? On always to the customer to report to the rich affection.
Recently, our branch office implemented manual numbering, so that the phenomenon of long queues disappeared, the business hall because of standing in line and dissatisfied customers are also reduced by a lot, which greatly reduces the pressure on the work of our front desk, so that we can better? Service with heart, operate with love?
Hold hands, let us shoulder to shoulder, with youthful fervor casting construction bank ageless soul! Thank you again for giving me this opportunity, my speech is over! Thank you!
Quality Nursing Service Nurse Speech Sample 2
When the blossoming flowers of May quietly descended, when the season of ten thousand purple and red for new clothes, we remember a great man in such a day silently walked by, her dedication to the cause of the truth of the search for the truth, and so far we are touched, guiding us step by step forward, inspired by the We take practical action to improve ourselves, with better care and care of patients, more consideration for the needs of patients, to provide better quality services.
I remember someone said: "There is no end to excellence, and the service is endless".
Each of our medical staff also knows: patients in your heart have multiple, you in the hearts of the people have multiple.
So we will always Nightingale? The spirit of Nightingale in mind, the love and warmth more dedicated to the people.
In order to create? Hundred satisfied with the hospital, justified quality service pacesetter medicine, education network collection? To meet the growing service needs of patients, our hospital is based on ? All for the sake of the patient? The service tenet of the hospital is to explore the customer's wishes and meet the customer's expectations. Explore customer wishes, meet customer expectations? As the goal, constantly changing concepts, improve service, from the patient's point of view, think differently, comprehensively improve the quality of service.
In order to allow patients to have a comfortable medical environment, we built a total construction area of 81,934 square meters, the building height of 15-storey comprehensive ward building, landscaping the environment; in order to improve the level of medical care, we introduced advanced instruments and equipment, improve the facilities; in order to improve the level of service, we strengthened the business of the health care staff and comprehensive quality training in the hospital to carry out the service etiquette, standardize demeanor and behavior. Service etiquette, standardize the behavior of the activities, so that patients are truly comfortable and satisfied.
Our profession is known as? The first time I saw this, it was a very good thing that I was there.
Our profession is known as the "white angel", and I want to be a competent angel in the hearts of patients.
How can we start from the heart to do a better job? The first thing I want to do is to make sure that I have a good understanding of what I am doing and how I am doing it.
The perfect work requires us to devote ourselves to the work and treat each other with sincerity.
I have been engaged in nursing work for more than two years, from their own experience, I truly realize how hard our work is how tired, and how important.
Injections, medication, bedding, infusion, in the bitter feel the joy of caring for life; shift, shift, day, night, in the tired to experience the significance of their own value.
In the blood-stained wounds side, we walked through the scorching youthful years; in the white atmosphere, we measured the long countless nights with true love.
We are in the expectations of loved ones, dedicating ourselves to a patient suffering from ailments.
When the patients come one by one in pain, and one by one in health, although every day left behind is a tired, in exchange for their physical and mental well-being.
Although it is hard, but even more bitter and tired will not change our ambition to serve, because we have excellent models, have a firm belief, have the spirit of Florence Nightingale.
We as nurses can inherit the cause of Florence Nightingale, the heart is full of unprecedented 'heroic.
Years and years, how many things, ushered in how much.
Some people have calculated that one night, all the nurses at work down the road there are forty to fifty miles of road, perhaps you do not believe, but please look at the nurse sisters on the legs of the coiled varicose veins, you will understand.
Well, what about in a year, ten years, twenty years? China has the world-famous Silk Road, the road of the Long March, medical, education network collection of the road to the pole, the road under our feet can be comparable to it? I think the answer is yes.
Because this road is the same with love, persistence, dedication and sacrifice engraved with the mileage and signposts.
The white angels, with their own true love to create a piece of happiness, with their own love to guard a side of peace.
Less greetings to loved ones, but less care for the patient; less get together with lovers, but less care for the patient.
It's not that they don't want to be romantic, but they want to make more people happy. It's not that they don't love their families, but they can't part with their attachment to this profession.
They do not have the sad and heroic words, and there is no earth-shattering deeds, they only quietly dedicate their own light and heat, silent dedication to their true feelings and love.
Once someone said? The person who opens the curtain of life is a nurse, and the person who pulls up the curtain of life is also a nurse. Yes, in a person's life, no one can refuse the angels.
We are the people who walk with life in this city all the time, and are the messengers who care about health and love.
We are in the ordinary position to reflect the value of nurses themselves, I work, I'm happy, I'm busy, I'm happy, so that it will always be the subject of our pride, so that love will always be with you and me.
Hotel Quality Service Speech 3
Honesty and trustworthiness are the traditional virtues of the Chinese people, since ancient times to abide by the integrity of the measure of a person's behavior, quality and personality standards.