At the same time, the Notice emphasizes the adjustment of tourist attractions limited measures. Tourist attractions to continue to implement the "limited, reservation, staggered" requirements, the reception of tourists from not more than 30% of the maximum capacity to 50%. In the strict implementation of the premise of the various prevention and control measures, to take the reservation, limited flow and other ways to open the tourist attractions indoor places.
Attachment: travel agency orderly resumption of business epidemic prevention and control measures guide
In accordance with the CPC Central Committee, the State Council to promote the prevention and control of the new Crown pneumonia epidemic and economic and social development decision-making and deployment, combined with the current epidemic prevention and control of the overall situation, for the purpose of guiding the national travel agency to do a good job of epidemic prevention and control of the normalization and orderly restoration of the work of the operation of the Guide, the development of this guide.
I. General requirements
Adhere to the normalization of prevention and control. Local culture and tourism administrative departments should be in accordance with the principle of territoriality, the epidemic prevention and control in the first place, combined with the team travel involves a wide range of characteristics, mobility, chain length, etc., the development of epidemic prevention and control programs and emergency plans, timely and dynamic adjustment. Guide travel agencies to strictly implement the epidemic prevention and control regulations, in accordance with the relevant technical guidelines, the development of enterprise business epidemic prevention and control programs and emergency plans, the establishment of a response mechanism, to carry out emergency drills to improve the ability to deal with. In accordance with the principle of "who organizes, who manages, who is responsible for", the main responsibility of the enterprise should be strengthened, the prevention and control responsibility should be implemented to specific departments and individuals, and the prevention and control of the epidemic should be strictly done in the aspects of tourists' soliciting, organizing and receiving. To remind tourists to enhance safety awareness, actively cooperate with the travel agency to do a good job of the prevention and control measures.
Insist on an orderly recovery. Provincial culture and tourism administrative departments in the epidemic prevention and control work under the premise of the local provincial party committee, the government agreed to resume travel agencies and online tourism enterprises operating cross-provincial group travel and "air tickets + hotel" business. Group tours and "air ticket + hotel" businesses are not allowed in medium- and high-risk areas. Inbound and outbound tourism business will not be resumed for the time being.
Adhering to high-quality development. Local culture and tourism administrative departments to innovate the concept of development, support the travel agency comprehensive use of scientific and technological innovations, promote the integration of online and offline, expand the resumption of business, accelerate the transformation and upgrading, and strive to improve the quality of service. Industry organizations should advocate integrity management, strengthen industry self-discipline, strengthen self-supervision. Travel agencies to implement the quality of the main responsibility, strict implementation of product quality standards and service norms, and constantly enhance the satisfaction of tourists.
Second, the pre-trip management
Strengthen the risk assessment. Travel agencies should conduct safety assessment of tourism products, select suppliers and partners with appropriate qualifications and in line with local epidemic prevention and control requirements, and clarify the rights and responsibilities of all parties. The company's main goal is to strengthen its communication and keep abreast of the epidemic prevention and control situation of the health and wellness departments of the tourist destinations and the places of origin, so as to do a good job in the design of the routes, the product docking and the booking of the work. It is necessary to strengthen data analysis and improve product epidemic prevention standards. Group tour operators and ground receiving agents should clarify the responsibilities related to epidemic prevention and control on both sides, strengthen collaboration and cooperation, and realize information ****sharing to ensure smooth, orderly and safe group tourism.
Control the size of the group. Travel agencies should strictly implement the requirements of prevention and control around, according to their own operational capacity and suppliers, partners reception capacity, the number of groups released in advance, such as the number of products anti-epidemic requirements, from the strict control of the number of teams, to promote the small-scale tourism team. To rationalize the team travel routes, scale and travel time, time, batch and regional tourism activities, to avoid the gathering of tourists.
Equipped with protective gear. Travel agencies should be equipped with a sufficient number of masks that meet the standards for single-use medical masks or equivalent levels of protection, temperature detection equipment, hand sanitizer, disposable gloves, disinfectant supplies and other protective supplies, to provide the necessary protection for drivers, tour guides and tourists. To properly store and use disinfection items, away from fire and power, not mixed, mixed, regular inspection and timely replacement. To supervise suppliers, partners of chartered buses, hotel rooms, restaurants and other hospitality facilities and places to carry out comprehensive disinfection and cleaning.
Strengthening publicity and guidance. Travel agencies to strictly implement the group tourism systems and norms, according to the law signed a tourism contract, clear rights and responsibilities of all parties. To take the initiative to publicize the epidemic prevention and control knowledge, the timely release of tourists travel prevention and control precautions, reminding tourists to implement the "wear masks, wash your hands, keep the distance" requirements to enhance the tourists' awareness of self-prevention and control.
Strengthen the pre-trip inspection. Travel agencies should do a good job of collecting tourist information, health records, test registration, requiring tourists to sign up to show the health code and check again before traveling. The tourists who did not pass the health code check to do a good job of explaining and discouraging work. To strictly implement the body temperature detection system, abnormal body temperature tourists are not allowed to participate in the trip, persuade them to seek medical examination and registration.
Three, trip management
Implementation of prevention and control measures. Travel agencies should strictly implement the epidemic prevention and control requirements in transportation, accommodation, catering, excursions, shopping and other aspects of the local community, and supervise suppliers and partners to implement ventilation, disinfection and other measures. To strengthen the body temperature detection of tourists, tourists taking cars and other means of transportation should wear masks throughout, the strict implementation of scenic spots and cultural and entertainment venues, "limited, reservation, staggered" and other measures, and take the initiative to cooperate with the reception unit to do a good job in the prevention and control of the epidemic related work.
Strengthening service standardization. The travel agency should further implement the "general rules of travel agency services" "tour guide service norms" and other industry standards, to strengthen the safety of tourists tips and trip management. Tour guides should do a good job of reminding tourists of the prevention and control in the car, check-in, ticketing, tours, meals and other aspects of the guide tourists to scientific wear masks, to maintain a safe distance. Remind tourists to cooperate with the health quarantine, and do a good job of personal protection. After the end of the trip, the travel agency should do a good job of organizing and properly storing the files of the tourism team.
Advocating civilized tourism. Travel agencies should combine the epidemic prevention and control work, strengthen the civilized tourism publicity, promote the "meal system" "public chopsticks system" and other new ways of healthy tourism. To strengthen the publicity and guidance to tourists, advocating hygiene, refusing game, rational consumption, reminding tourists to standardize the disposal of garbage, set up a civilized, healthy, green tourism new style.
Four, enterprise internal management
Strengthen the office and business premises management. Travel agencies to implement the responsibility of prevention and control, the development of enterprise internal epidemic prevention and control programs and emergency plans, office space and travel agency service outlets to do a good job of health cleaning, disinfection and ventilation work. To reduce the frequency and length of meetings, as far as possible, the use of network meeting tools. Office space and travel agency service outlets should be daily duty, cleaning and disinfection, testing and registration, garbage cleanup, site inspection, safety management and other aspects of epidemic prevention and control of the responsibility of the implementation of people, and according to the local epidemic prevention and control requirements, timely and dynamic adjustment.
Do a good job of employee monitoring. Travel agencies should be in accordance with local requirements to do a good job of employee health management, the establishment of the "Employee Health Record Sheet", the daily temperature test, and timely grasp of the employee's state of health, travel trajectory and so on. Employees found to have fever, cough, fatigue, nasal congestion, runny nose, sore throat, diarrhea and other related symptoms, timely arrangements to the nearest designated medical institutions, and track the situation. To conduct a health code check before the tour guides on duty, requiring tour guides to scientifically wear masks.
Strengthen education and training. Travel agencies should carry out regular epidemic prevention and control measures and emergency response and other aspects of special training, urge employees to master the epidemic prevention and control, personal protection, health and emergency response and other aspects of knowledge, improve employee epidemic prevention and control and emergency response capabilities. To press the responsibility of the tour guide, detailed job duties, do a good job of full accompaniment, ground accompaniment and other services.
V. Emergency response
Establishment of synergistic mechanism. The travel agency should master in advance the travel destination and source of health departments, designated medical institutions and other contact information, and ensure that tour guides and other service personnel know. To strengthen the coordination and linkage with partners and suppliers, smooth outbreak reporting channels, and find suspected outbreaks should be promptly reported to the local health and health departments, culture and tourism administrative departments.
Do a good job of emergency response. Tour groups such as suspected symptoms found people, travel agencies should immediately stop the group tourism activities and the first time to report, with the relevant departments to do a good job of epidemic investigation and prevention and control measures. Tourism team once a confirmed case, the travel agency to immediately implement the emergency response plan, with the relevant departments and units to do a good job of patient isolation, close contact tracing and other work, and properly deal with the aftermath.
Six, safeguard measures
Strengthen organizational leadership. Local culture and tourism administrative departments should strictly implement the responsibility of local management, strengthen the linkage between the local health and health departments, strengthen the collaboration between the competent authorities of tourist destinations and places of origin, and enhance the prevention, control and emergency response capabilities, to ensure the orderly resumption of business operations in a smooth and orderly manner.
Strengthen supervision and inspection. Local culture and tourism administrative departments should supervise travel agencies in accordance with the "one group, one report" system, in the national tourism supervision service platform to fill in the tourist team information, upload electronic contract. To strengthen the supervision and inspection of travel agencies, the implementation of the epidemic prevention and control measures are ineffective to be corrected in a timely manner, in accordance with the law to investigate and deal with illegal business behavior, to maintain market order.
Strengthen daily scheduling. Local culture and tourism administrative departments should be in accordance with the prevention and control programs and emergency plans, clear epidemic prevention and control, safety emergencies emergency measures and disposal process, carry out emergency drills, hidden trouble detection, risk assessment, etc., timely detection of incipient problems and effective disposal. The occurrence of abnormalities should be reported in a timely manner and suspend the relevant business activities.