? How to write a work summary, many people are the first time to write a work summary without much experience, then the following is my collection of "hospital registration office year-end work summary model (selected 5)", just for reference, we take a look at it.
Hospital registration office year-end work summary model (selected 5) a? Over the past year, the security section in the hospital leadership guidance, support and care, in the coordination of all departments, the serious work of all the security staff, give full play to the role of the security section functions to ensure that the hospital area case less, good order, for the workers to create a stable working environment, made a positive work, by the hospital leadership, now will be a year of work and study is summarized as follows.
? First, the progress of thought
? Actively participate in the collective activities organized by the Office of the hospital, abide by the law, strictly abide by the rules and regulations, firmly establish a wholeheartedly for the people's service of the high moral character, a year through the continuous efforts of the security staff to learn, for better completion of the security work laid a good foundation.
? Second, the implementation of the target responsibility system
? In order to put the hospital's comprehensive management of social security goals really into practice, the defense department with the head of each department signed a comprehensive management of security goals and responsibilities, clear section head for the first comprehensive management of security responsibility, while implementing the quarterly meeting system.
? Third, to further deepen and improve the security measures
? Effectively reduce the hospital's criminal incidence rate, change the political face of the hospital. The hospital is a public **** place, in and out of people mixed, every day there are a lot of people in and out of the hospital, in so many people to do a good job of security prevention work, there is a certain degree of difficulty, according to this special situation, I make full use of the existing hardware facilities for 24-hour monitoring and strengthen the system construction, requiring each duty security guards to do a good job of patrolling the registration work, to do who work, who is responsible for. The company's main goal is to provide the best possible service to its customers.
? Fourth, for the high flow of people to take measures
? Our hospital is open management. The flow of people is large, miscellaneous, in the ward, outpatient prone to wallet, cell phone theft of this phenomenon, we have taken appropriate measures. Specialized personnel to outpatient clinics, pharmacy windows, charge windows, ward patrol, so that our hospital theft rate has been greatly reduced. The electronic monitoring equipment on each floor has been renovated and optimized, and anti-theft warning signs have been pasted on the outpatient pharmacy and payment windows. Composition of human defense and technical defense of the double prevention, so that our hospital crime rate significantly reduced.
? Through the whole section up and down the *** with efforts, the current defense section has become a good window of our hospital. Because from personnel visits to vehicle access; from security to the configuration of fire facilities; we have done a civilized, scientific, strict and efficient Although the leadership of the care and support, in the help of comrades we have made certain achievements in the work, but, from the leadership of the requirements and comrades hope that there is still a certain gap. In the work, there are some unsatisfactory places. We will seriously study, learn from the lessons, sum up the experience, and strive to improve our comprehensive quality, for our hospital's safety and security work to make our due contribution.
Hospital registration office year-end summary of the work of the sample (Selected 5) Part II?x month x city's tertiary hospitals booking work to start the implementation of the hospitals since the booking of the work of the work of the booking, sum up the experience, to find the problem, and to further promote the booking of the work of the effective implementation of the work of the booking. Municipal Health Bureau in 20xx on x month x day held the city's three hospitals appointment booking work situation briefing. Municipal Health Bureau Fang x director, x deputy director attended the meeting, the city's three hospitals director and outpatient department director about x attended the meeting. x Municipal Health Bureau to hire the xx booking work of social supervisors at the same time to attend the meeting.
?20xx, the city health bureau Fang x director summarized the current city's appointment booking work carried out, pointed out that since the implementation of the appointment booking work, the tertiary hospitals on the appointment booking work to pay enough attention, the work has made progress, but the effect is uneven. While some hospitals have received unanimous praise from patients and the media for their appointment booking work, there are also a number of hospitals whose appointment booking work is superficial and formal, and which have received poor feedback from patients and even been named by the media. Therefore, it is necessary to summarize the experience in a timely manner, carefully find out the problems and make timely improvements. Especially by the media and social monitors reflect the existence of problems in the hospital, to seriously analyze the problem, as soon as possible to come up with solutions to the booking of this good thing for both doctors and patients to do a good job, to meet the people's medical needs.
? According to the data reported by x hospitals, x month x to x day, x tertiary hospitals *** scheduled to put the appointment registration source x, accounting for all the number of sources x) x%. The actual number of appointment booking x, of which, according to the source of booking: general number x, accounting for x%, expert number x, accounting for x%; according to the booking method: window booking x, accounting for x%, telephone booking x, accounting for x%, network booking x.
? The meeting asked all three hospitals to further unify their thinking, raise awareness, fully understand the importance, complexity and specificity of the work of appointment booking, through careful planning and continuous thinking and practice, innovative ways to solve the problems faced in the work of appointment booking, and continue to optimize and improve the outpatient work of the various aspects of the work. We should study the needs of the public and implement the requirements of the work: Firstly, we should effectively promote the appointment booking for follow-up consultation in different time slots, community referral appointment booking and outpatient hierarchical consultation mode, so as to guide the patients to seek medical treatment in an orderly manner. The second is to reasonably determine the proportion of appointment bookings and the duration of appointment bookings according to the needs of patients, so as to effectively divert patients from the clinic. Thirdly, it is necessary to further study the extension of the opening hours of telephone booking, rationally equip the software and hardware environment, and improve the call fulfillment rate of telephone booking. Hospitals should strive to practice the patient-centered service concept, strengthen the transposition of thinking, the appointment booking work as the current improvement of medical service efficiency, optimize the medical service process of a key task to grasp, effectively take responsibility for the implementation of uncompromisingly, so that this benefit to the people's work to achieve tangible results.
Hospital registration office year-end work summary sample (selected 5) Part III? Time flies, 20xxxx year has passed, looking back on the past year, I can not help but feel a lot of emotion, this year, I do as a responsible nurse, under the correct leadership of the head nurse, in the department colleagues care and help, effectively adhere to the patient-centered, quality-centered nursing service concept, to adapt to the new situation of social development, in order to serve the people and dedication to the community for the purpose of patient satisfaction, the standard of patient satisfaction, and wholeheartedly for the people. Standard, wholeheartedly for the people's service. Review the overall work of the year, there are heartache, aggression, but also achievements:
? First, in-depth study, improve the quality, solid practice of basic skills
? One is to seriously study the important ideas as well as to enhance the ability of the individual.
? The second is to strengthen the cultivation of their own professional view of morality. In the work I always tell myself to adhere to the "self-discipline, highly responsible, enthusiastic service" policy, and effectively achieve the patient in and out of the same, the leadership in and out of the same, in the spirit of highly responsible for the patient's mentality, to strengthen the "four" cultivation, namely, "self-respect, self-esteem, self-reliance, and the ability to improve the quality of life of the patient". That is, "self-respect, self-reflection, self-alert, self-motivation", to play as a responsible nurse's initiative, in their own in-depth with professional ethical standards to reflect on, caution and motivate themselves, to cultivate their own moral character.
? Third, pay attention to the professional image of nurses, strengthen their own business level. Pay attention to civilized service, adhere to civilized language, work instrument dignified, neatly dressed, hair over the shoulder, do not wear heavy makeup, do not wear high-heeled shoes, politely treat patients, kind attitude, language norms. Business knowledge, usually adhere to the study, focus on learning business basics and related professional knowledge of the department, such as the "three basic three strict nurses", "nursing basics", etc., to implement the "patient-centered, quality-centered" service concept, improve their own quality and emergency response capabilities. Over the past year, in the nurse's patient and meticulous guidance and support to help, I have made great progress in many aspects and improve, for next year's professional and technical qualification examination of the nurse laid a good foundation.
? Second, patience and meticulous, enthusiastic service, to be patient-centered
? I in line with the "do a better job" such a goal, to "enthusiasm, care, patience" for the work of the guidelines, to develop a sense of innovation, and actively and successfully completed the 20xxxx year of this work.
? Seriously do a good job of teaching the internship nursing students, educate them to work in the need for conscientiousness and responsibility, a good attitude, a clear mind and department-related professional knowledge. I do not let go of the eyes, personally demonstrate the operation, until the students understand and understand until the students, won the praise of the students.
? Work attitude is correct, "doctor parents heart", I do everything possible to relieve the patient's suffering as my own responsibility. Work hope that all patients can recover as soon as possible, so every time when I enter the ward, I use the limited time to spare no effort to encourage them, patiently help them understand the disease, establish confidence to overcome the disease, and silently pray for their early recovery. For the patients in my charge, I really do
? "Warm-hearted, careful, patient". I was the nurse in charge of a patient with advanced gastric cancer. When I first joined the department, the patient refused treatment because she had lost hope in her own condition. In order to make her cooperate with the treatment, I insisted on massaging and washing her feet every day and treated the patient with sincere feelings. In the work can be correctly and seriously treat every job, work input, enthusiastic for the patient service, conscientiously abide by labor discipline, to ensure that on time attendance, attendance rate is high, the effective use of working time, adhere to the post, the need to work overtime to complete the work on time to work overtime to ensure that the work can be completed on time.
? Looking back to 20xxxx year, made some achievements, but there are also shortcomings, such as style is a little impatient and so on. In the new year, I will be a new attitude, and then again to fulfill their own work and the leadership of the department and the head nurse delivered by other work, serious study, strict requirements, so that they become a good nurse and make unremitting efforts.
The hospital registration office year-end work summary sample (selected 5) four?20xx year, our hospital in the higher authorities and the government under the leadership of the departments at all levels of help and support, in the scientific concept of development under the lead, through the extensive and in-depth implementation of the "first and strive for excellence" activities and "medical ethics and medical style" activities. "Medical ethics" education and rectification activities, and steadily promote the basic public **** health service projects, the strict implementation of the national basic drug system, the medical business income rose steadily, through the whole hospital medical staff and all the village doctors *** with efforts, better completed the work of the higher-ups under the various tasks. Now will be a year the completion of the work is summarized as follows:
? First, focus on strengthening the cadres and workers ideological and moral quality education, strengthen the enhancement of the whole hospital cadres and workers ideological and political level
? Closely linked to the theme of the development of the times, the creation of the "xx hospital" throughout, with the "three good and one satisfied" activities as a carrier, by actively learning advanced deeds, innovative staff ideological and political theory learning methods, ideological and moral quality education and the combination of their work, to achieve the double promotion, double development. To do double promotion, double development. Through a series of learning and education activities, so that the whole hospital cadres and workers of the ideological and theoretical level has been significantly improved, the purpose of serving the people has been carried forward, medical ethics has been significantly improved, the work of the formation of a synergy, the spirit of the staff a new outlook.
? Second, the completion of medical business income
? This year, our hospital cumulative completion of rural outpatient visits xx times, is expected to complete the annual target number of tasks, completed inpatient xx times, the completion of the target number of tasks xx%, the cumulative completion of the rural two levels of total income from medical services xx million yuan, of which more than xx million yuan of the health hospital medical services income, the completion of the annual plan of the target number of tasks xx%, the average inpatient hospitalization xx days, inpatient hospital bed utilization rate xx%, 100 yuan of income from drugs and materials expenditures xx The company's revenue of $100,000 in pharmaceutical material expenditures of xx%, the end of the year balance is expected to reach about xx million yuan.
? Third, accelerate the implementation of basic public **** health service projects, and strive to promote the equalization of rural public **** health services
?20xx I township of basic public **** health service projects file work has basically ended, **** for the township of x villages xx people to establish a paper health records, the residents of the health file filing rate of xx%, checking for gaps and filling in work is underway! . With strong support from the government, **** completed the entry of xx people into the established electronic files, with an entry rate of xx%. The total number of chronic disease patients screened in the township is xx, including xx hypertensive patients, xx type II diabetic patients, xx severe mental patients, and the chronic disease management rate reaches xx%. The rate of systematic management of children was xx%, the rate of systematic management of mothers was xx%, and the rate of management of high-risk pregnant women was xxx%; the rate of vaccination of seven vaccines in the months of x-xx was xx%, and the cumulative number of people under the age of xx completed the supplementary vaccination of Hepatitis B vaccine for xx people, and the promotion of vaccination with the second type of priced vaccine for xx people was xx times; xx times of regular meetings of rural doctors were convened, and xx times of trainings of health laws and regulations and knowledge related to preventive vaccination were held, and xx times of business Theoretical knowledge test xx times. x-xx month health hospitals to carry out health education knowledge lectures xx, health education consulting activities 6, cumulative distribution of health education materials xx kinds of xx copies, cumulative total of acceptance of consulting xx people.
? Fourth, the new rural cooperative medical health care healthy operation, the financing of the comprehensive end.
?20xx, my township new rural cooperative medical work in the county co-management office and the government under the leadership of the strict implementation of the new rural cooperative medical payment system reform policies, multi-channel to increase the new rural cooperative medical policy propaganda efforts, the masses of people to participate in the enthusiasm and participation rate steadily increased, and really reached the "government to the hearts of the people, In 20xx, the total number of outpatient compensation for the whole township at the village and township levels was XX times, with outpatient compensation funds of XX million yuan, and more than XX times of hospitalization compensation was completed with compensation funds of XX million yuan; compared with the previous years, the number of people hospitalized at the township level and the proportion of compensation have been significantly increased, and the masses have received real benefits, which has effectively reduced the burden of the masses in seeking medical treatment. The burden of the masses to see a doctor; after the end of the county fund-raising work conference, my township held a timely 20xx new rural cooperative fund-raising work conference, set up by the township people's government head of the township for the leader, the village and the township units as members of the fund-raising work leading group, into the village to carry out the publicity and fund-raising work of the New Rural Cooperative Program, involving immigrants resettlement of villages and groups of strict requirements of the immigrant participation rate must be uncompromisingly up to XX% in the collection of fees at the same time synchronize the completion of the cooperative medical care. The collection of fees at the same time synchronized with the completion of the cooperative medical card validation work, to ensure that the masses participate in the card does not leave the hands of the doctor to get timely exemption. 20xx new rural cooperative financing work is now the end of the full range of the township **** participate in the xx households xx people to the household as a unit of the participation rate of xx%, to the people as a unit of the participation rate of xx%, and the successful completion of the task of the county government under the county.
? The five, rural integration management work steadily advancing, village health center construction gradually strengthened
? I hospital in the rural integration of management on the practical realization of the "four system five unified" standardized management, village financial openness and transparency. This year, in the case of extreme financial difficulties in the health center, successively completed the village health room in the village of Xiaodian, on the village of Xiaodian health room, small street village health room and the construction and renovation of the village health room, focusing on the first batch of Xiaowan immigrant resettlement involved in the renovation of the Dacheng village health room, to further strengthen and improve the office conditions of the health room, to varying degrees, to meet the needs of the local people to see a doctor.
? Sixth, effectively strengthen the work of integrity building and comprehensive social security management, to ensure the smooth operation of the work.
? This year, our hospital's integrity construction work and comprehensive management of social security work in the county health bureau, discipline inspection, discipline inspection under the leadership of the Commission for Discipline Inspection, according to the requirements of the integrity construction target responsibility book, strict implementation of the integrity construction of the one-on-one double responsibility system, integrity construction and comprehensive management of social security work into the focus of the work requirements and deployments, the implementation of the responsibilities of the layers, the signing of a letter of responsibility, the year, there is no integrity construction of the discipline and the occurrence of cases of social security violations.
? Seven, the work of the outstanding problems and the next step in the direction of efforts
? By comprehensively summarizing and analyzing the completion of various tasks, I have made certain achievements in the work of the hospital, but from the higher authorities and the requirements of the general public is still far away, especially for some of the masses reflect strong . Outstanding problems lack of appropriate solutions and measures, the masses of my hospital medical services and medical staff overall satisfaction is not high, the synthesis of the main existence of the following outstanding problems:
? (a), part of the cadres and workers ideological and political theory level is not high, lack of political theory and laws and regulations of the study of the state and all levels of government of the relevant health care reform policy to wait and see attitude, do not understand and support the work of health care reform.
? (B), some of the medical staff's sense of responsibility and professionalism is not strong, there is still a widespread phenomenon of "raw, cold, hard, top, push", do not care about the people's suffering, do not understand the wishes of the masses, treating patients insincerely, leading to a tense relationship between doctors and patients, the masses of the health care services are skeptical of the phenomenon of distrust appears to be particularly prominent.
? (C), as a result of health care reform and performance pay reform policy after the implementation of some employees, especially the formal workers work enthusiasm and initiative to show a retrogressive trend, the work of the lack of initiative and creativity, will not take the initiative to look for things to do, the work of the approach is not much, not to take the initiative to look for things to do, but to talk about the conditions first, the pose a difficulty, only to ask for, do not talk about the dedication.
? (D), rural medical personnel still have not shifted the focus of the work to improve the basic public **** health service projects, the health of the residents health records health examination rate is low, chronic disease management and follow-up is not standardized, children's physical examination and maternal health care number of times fail to meet the standards and requirements of the content of the residents' health records there are omissions and wrong items, the masses participate in the cooperation of poor enthusiasm, the overall work to promote the relatively lagging behind.
? (E), the medical staff professional and technical level is not high, the comprehensive service capacity is relatively weak, new technology, new projects are difficult to carry out, resulting in part of the medical equipment in an idle state.
? Comprehensive analysis of the above, our hospital work still exists in all aspects of the shortcomings and gaps, from the higher authorities and the requirements of the general public is still far away. In the next step in the work of our hospital will be closely around the health work of the comprehensive goal responsibility book target requirements, for the weak links, focus, pay close attention to the implementation, continue to strengthen the cadres and workers ideological and political theory, laws and regulations and medical reform policy training, strengthen the medical ethics and medical education and remediation activities, focusing on the prevalence of medical personnel "raw, cold, hard, top, push" phenomenon of remediation, and strive to strengthen the medical ethics and medical education. "Phenomenon of remediation, efforts to change the way of service, passive work for active work, select and send personnel with a sense of responsibility and dedication to higher hospitals for further study, accelerate the introduction of talent and technology and training to improve the overall level of service of professional and technical personnel. Accelerate the work of the basic public **** health service program and the process of rural integration, resolutely implement the national basic drug system and zero-differential rate sales policy, consolidate and improve the work of the new rural cooperative medical care. At the same time, we should strengthen the request for reports and communication and coordination, and actively seek the support of higher authorities and the government to increase and accelerate the construction of infrastructure, and strive to improve the environment and conditions for the masses to see a doctor, strengthen the integrity of the construction and rectification of the industry's style of work, and improve the affairs of the hospital, the government, and the financial openness, and take the initiative to accept the higher-ups and the social supervision, and improve the public's satisfaction, and strive to achieve a double harvest at the end of the year in terms of economic benefits and social benefits. Successful completion of all tasks, to the superior a satisfactory answer sheet.
Hospital registration office year-end work summary sample (selected 5) Part V?XX year is coming to an end. In this year, I worked and studied here, and constantly honed my working ability in practice, so that my business level has been greatly improved. As a toll collector this position, the toll collector's work is not just collect good money, to ensure accuracy on it, in any hospital, the toll office is a window unit, the toll collector is the patient to face the brunt of the toll collector not only on behalf of the hospital's image, but also to maintain the image of the hospital at all times, a good toll collector will be in the shortest possible time to let the patient get like a spring breeze of service, the toll is satisfied with the Satisfaction with the hospital. The following will be my work in XX year to do a summary.
? First, actively participate in political learning, and strive to improve their political literacy. Second, love and dedication, selfless dedication, solidarity and mutual help, and successfully complete the hospital leadership to our various tasks. Third, respect for science, study hard business knowledge. Improve the overall quality. 1 is to strictly and conscientiously abide by the rules and regulations of the hospital charges, there should be no sloppy; 2 is to have skilled microcomputer operating skills, to be able to accurately and quickly for each patient service; 3 is to the medical terminology of the departments and their related charges to know the project, to reduce losses.
? Through this year's work and study, the registration work I can also cope with. For example: what happens to the patient noise or faulty people, know how to communicate with the patient and solve the problem. In this year I have been maintaining a smile, warm words and a good attitude to serve the needs of patients, not to bring our personal emotions and some bad habits to work.
? In off-duty time, the use of their own free time to learn with the department of the old staff to learn some of their own usually do not know things, learn more about medical knowledge, we only need to continue to learn, continue to improve, continue to make progress, in order to better lay the foundation for their own future. Now this social competition is so fierce, only to do a good job of these, only to have the ability and capital for our current jobs to teach our section behind the new employees, but also to exercise our own time has come, but also for the future to leave the base of this post to do the preparations, we work to know that in an ordinary job in an ordinary performance, it is not an easy thing to do.
? I have been working in this position for almost a year, the work is a certain progress, but to their own feelings are still very deep. I feel that no matter what job position, I have to have a sense of responsibility and gratitude, for a better tomorrow, let's work together.