For the implementation of the "action plan to further improve medical services" work arrangements, firmly establish the "patient-centered" service concept and the purpose of serving the people, strengthen the "safe hospital" construction, improve service attitude, standardize medical behavior, improve medical quality, ensure medical safety, focus on solving the hot and difficult problems strongly reflected by the people. "Safe hospital" construction, improve service attitude, standardize medical behavior, improve medical quality, ensure medical safety, focus on solving the people's strong reflection of hot and difficult problems, our county hospitals held a special meeting to develop the activities of the program, article by article, clear division of labor, the responsibility of the section and the leadership in charge of
I, Improve the quality of medical care, medical safety
1, strict implementation of the rules and regulations of medical and health care management and laws and regulations, to practice according to law. The entire hospital staff carried out special training in laws and regulations, the knowledge rate reached 100%. After the completion of the training was conducted after the examination.
2, improve and implement the hospital rules and regulations and personnel responsibilities, especially the core system of medical quality and medical safety, including the first diagnosis is responsible for the system, the three-level physician checking system, hierarchical care system, difficult cases discussion system, consultation system, critical patient rescue system, pre-operative discussion system, death case discussion system, checking the system, the basic norms of medical record writing and management system, Handover system, technology access system, clinical blood use system, referral system, etc.
3, strict quality management of basic medical and nursing care, strengthen the "three basic and three strict" training and assessment.
4, rational examination, rational use of drugs, treatment of disease. Focus on the implementation of the "guiding principles for the clinical application of antibacterial drugs", adhere to the graded use of antibacterial drugs, the establishment of a dynamic monitoring of drug consumption and excessive warning mechanism. The hospital's medical staff were trained in the rational application of antimicrobial drugs.
5. Strengthen the capacity building of the department, so that the professional setup, staffing is reasonable, and the rescue equipment
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prepared facilities are complete and intact. Emergency department (room) medical staff is relatively fixed, the duty physician competent emergency rescue work. Realize the emergency consultation quickly in place, emergency department (room), admission, surgery, "green channel" smooth, and improve the success rate of rescue of patients with acute and critical illnesses.
6, for the clinical use of blood, we re-training, and strive to scientific and rational use of blood, to ensure blood safety, and to eliminate the illegal self-supply of blood.
7, standardize the disinfection, sterilization, isolation and medical waste management, effective prevention and control of hospital infections.
8, the hospital regularly convenes meetings on medical quality and medical safety, and actively rectifies and implements the problems found in the quality inspection at all levels, and does a good job in improving the quality of medical care and ensuring medical safety. And adhere to the administrative examination every Monday and every Saturday business examination.
Two, improve the service process, improve the consultation environment, convenient for patients.
1, the optimization of the hospital service process, simplify the link, so that the layout of the functional departments more reasonable and convenient for patients.
2, unified production of departmental signs, make it standardized, clear and eye-catching.
3, the hospital for patients to provide a clean, comfortable, warm medical environment and convenient service measures, set up a convenient service center, to have a guide service, a consultation desk, a convenient outpatient clinic, waiting chairs, drinking water facilities, wheelchairs, telephones and so on.
4, take the process of transformation and other ways to shorten a variety of waiting and various examination appointments, report time. Create the conditions, carried out the appointment registration and clinic appointment service, convenient for the majority of patients to seek medical treatment.
5, to provide privacy and good treatment environment.
Three, improve service consciousness, improve service attitude, enhance doctor-patient communication
1, medical and nursing staff consciously safeguard the rights of patients, and fully respect the patient's right to know and the right to choose
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The right to choose.
2, the whole hospital staff for etiquette training, check the use of service language at any time, to put an end to raw, cold, hard, top, push phenomenon.
3, clinical departments have established a doctor-patient communication system, take the initiative to communicate with the patient, patiently to the patient or explain the condition, requiring the use of easy-to-understand language.
4, the establishment and improvement of the patient complaint handling mechanism, published complaint phone number, there are specialized agencies to accept and deal with patient complaints in a timely manner.
5, through the discharged patients telephone return visit, questionnaire survey, employing social supervisors and other ways to regularly collect patients and the community and other aspects of the hospital's services to the views, and timely improvement.
Four, strict management of medical costs, to eliminate unreasonable charges
1, the strict implementation of the national drug pricing policy and standards for medical service charges, the strict implementation of the two lines of drug revenues and expenditures. Prohibit the unauthorized establishment of new charges outside the state regulations, strictly prohibit the decomposition of the project, compared with the project charges and repeated charges.
2, to the public charges and standards. Improve the price announcement system, inquiry system, cost list system, improve the transparency of charges. Setting up an automated inquiry desk to provide patients with fee inquiry services, and timely handling of patients' complaints about irregular fees.
3. Proactively accepting the supervision of medical fees by the society and patients to reduce complaints about medical fees.
V. Strengthening professional ethics and industry style construction, establish good medical ethics
1, in the medical staff to carry out activities to create excellence. So that the majority of workers firmly establish the purpose of wholeheartedly serving the people, in the work of insisting on carrying forward the humanitarian spirit of saving lives and helping the injured.
2, our hospital in a variety of forms to carry out medical ethics and medical education and system education, so that the medical staff
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Establish a loyal to their duties, love and dedication, dedication, and civilized practice of medicine of the new style, and with the licensed medical practitioner assessment, nurse practitioner certificate re-registration combined.
3, it is strictly prohibited medical personnel to accept, ask for patients and their families, "red packets" and other gifts; it is strictly prohibited medical personnel to accept medical equipment, medical equipment, drugs, reagents, etc., production and sales enterprises or individuals in the name of kickbacks, commissions, and other undue benefits.
4, the hospital of drugs, instruments, laboratory reports and other special tests, such as the implementation of zero commission, not to the department or individual income-generating targets.
5, do a good job of correct public opinion propaganda, do not publish false medical advertisements to mislead patients and deceive the masses.
In the "improve the quality of medical services" series of activities, our hospital to the activities and maintain the advanced nature of *** party member education, the implementation of the "Three Strict and Three Truths" activities are closely integrated, give full play to the vanguard role of the *** party members, adhere to the "advanced nature of education", "Three Strict and Three Truths" activities, give full play to the vanguard role of the party members, adhere to the "advanced nature of education". "Advanced education" and "improve the quality of medical services" activities without error, both to promote. Through the "improve the quality of medical services" activities, to solve the short board and bottleneck problems, to a large extent, to promote the improvement of the quality of medical services, to ensure medical safety, to improve the