The work of the operation position personal summary report 5
Summarize the law is not only to summarize the correct law, but also to learn from the mistakes, summarize the mistakes, find the experience, and flexibly use it in the future work. The following is my personal summary report of the work of the operation position, welcome to read!
Personal summary report of the work of the operation position 1Time flies, turn to the company has been nearly two months. My job position is e-commerce operations specialist. During the trial period I learned a lot of things, and actively assist with other colleagues in the department to complete the daily work.
With the help of leaders and colleagues, I continue to learn and improve their own work ability, in line with the work of a serious and responsible attitude of excellence, seriously complete the work undertaken by their own work, the work ability to improve, for the future better work to lay the foundation, the following is a summary of my personal work.
1. Understand the company profile.
From August 6 to enter the company to work, because I just participated in the social work soon came to the company to work, so the first step to come to the company's colleagues in the department under the guidance of the company's profile, to complete the learning tasks issued by the company to master the office required by the knowledge should know. Through the learning system inside the learning task, the company's development and planning has a more in-depth understanding.
2, a deep understanding of e-commerce operations.
The first contact with this work, all the company for me, both fresh and everywhere there are challenges. During the period, the work experience is not easy, feel overwhelmed in the early stage, e-commerce operations jobs in the implementation of some of the tasks in the implementation of some of the problems will always be encountered in the work process is also learning while practicing, so that some of the work to implement the longer time, slower progress, which is the main shortcomings of my work, I will continue to ask for advice and learning, as soon as possible to complete the task.
3, statistics.
Statistics of daily online sales data, timely understanding of the sales progress of the region's branches, to understand the reasons for the rise or decline in sales of each company and brand.
4, coworkers get along.
Colleagues get along very well, but at work because of personal or environmental reasons, in addition to the main work of the arrangement of communication with the leadership of the time is relatively small, and sometimes the implementation of the work will be affected, I will pay attention to this aspect of the problem in the future, to increase mutual communication.
From the first day of employment to the company has been two months, for the current position is still relatively satisfactory. Just entered the company before the e-commerce understanding is relatively small, so after coming here is to enrich their knowledge.
These two months for the operation of the level has been improved, the ability to get further upgraded. After two months of their own efforts and the help of colleagues, I have a better ability to deal with the work, familiar with the work of the operating process, I hope to be recognized by the company as soon as possible. At the same time more clear about their own work positioning, the company environment and jobs suitable for my career planning direction.
Seeing the rapid development of the company, I am very proud, but also more eagerly hope to work here as a full-fledged employee, to create value for the company, together with the company to look forward to a better future, in order to realize the dream of Suning to contribute their own modest contribution.
The operation position of the work of the individual summary report 2To the company has been more than three months of time, after the leadership care, colleagues to help and their own efforts to learn, now has basically integrated into the company's big family. At the same time on the company's corporate culture, organizational structure, workflow and other aspects have some preliminary understanding. On their own jobs and responsibilities have a deeper understanding, now apply for transfer.
The first to the company's main work of the company's website operations, the company's website and October's Beijing + Shaoshan 10-day tour and November's Guilin Yangshuo 5-day tour in the form of soft text, advertising and images in the forum, blog and landing search citation release, mainly focused on the Tianya community, YiDeng.com, and Sina, Yahoo! The test work of the system and collect relevant information, and to ensure the normal operation of the ITC network, all the problems are solved at the first time.
On the other hand, he shouldered the maintenance work of the internal network and office equipment of the Tourism Ticketing Department. In the face of daily network operation problems occurring in the fault, basically can quickly determine and solve, to ensure the normal operation of equipment.
First of all, in terms of business, through more than a month of apprenticeship, two months of professional knowledge training to obtain the basic business skills and basic training for the general business has a more complete understanding of the basic mastery; after that, through the so far *** three months of the on-line machine, the learned business knowledge and language skills applied to the actual operation and service, in practice, constantly find problems and solve them. In practice, we constantly find problems, solve problems, and at the same time do our best to provide customers with professional services, and get a good evaluation of the customer, but also make the work become a pleasant thing.
Secondly, in terms of getting along with colleagues, in addition to respecting the leadership, teachers, and colleagues in the business of helping each other, but also with colleagues to share their work and life in the joys and sorrows, and colleagues get along. We are like in a big family, infecting each other with our own happiness. With their own a sincere and enthusiastic heart, to go with the "comrades" *** with the face of daily difficulties and laughter.
In addition, in the work, I can feel myself growing together with the company, the constant system updates and activities launched, and another they can witness the company's growth every step of the way, I think this kind of experience is not everyone is able to obtain. Colleagues, in the face of constant pressure, I can always be a positive attitude to face, treat customers to always maintain patience, sincerity, because I believe that customers and we are the same, as long as good communication as a bridge, will certainly make the bridge are full of sunshine at both ends.
Finally, of course, I also recognize that I still work in the work of some of the business knowledge of the degree of familiarity is insufficient, the customer's response skills are not skilled, decisive, customer service in the experience and methodology is still lacking and other issues. In the subsequent work, I will insist on constantly improve themselves, to overcome the pressure and challenges, and strive to be able to provide the best quality service for each customer, for the development of the company to do their part.
The work of the operation position personal summary report 3In the blink of an eye, ___ year waved goodbye to us, in this New Year's Eve, think back to the department of the road traveled in a year, experienced things, there are failures, there are successes, there are regrets, there are gratified, the department of this year, the staff of the business knowledge and ability to have a great increase in the first of all, we have to thank the company to provide us with a good corporate culture and working conditions, thank the ___ chairman of the board of directors to us constantly. Thank you ___ chairman of the board of directors to give us continuous guidance and support, and lead us forward, so that we and the company and *** with the efforts spent an extraordinary spring and fall. Over the past year, the Department of Operations mainly focus on the following aspects of work:
First, to develop the market - the establishment of branches
1, in order to better understand the market, develop the market, improve market share, this year we organized the department staff of the ___ and other seven provinces prefecture-level cities and ___ of the investment market carried out a detailed mapping survey, mastered the local design market, visit to meet many peer friends. Visit to recognize many peer friends. During the year, the contact visit customers ___, a single business cooperation will ___, a comprehensive business cooperation will ___.
2, the establishment of branches:
(1) ___ branches
(2) ___ branches
Second, the branch to complete the project performance
Branch signed a contract ___, the total amount of the contract ___ million yuan, has been accounted for ___ million yuan, and the actual management fee has been collected ___ million yuan.
Third, the Operations Department self-managed projects:
Operations Department self-managed projects a contract totaling __ million yuan, has been collected __ million yuan.
For this year's work on the management and business to do the following summary:
First, adhere to standardized management
1, the establishment of sound rules and regulations, laying the foundation for the orderly conduct of the work, a clear departmental and individual responsibilities, goals, and departments to strengthen the internal control and prevention of risk has played a positive role.
2, the business work to strengthen supervision and inspection, the development of detailed operating rules, the implementation of effective management measures to prevent business risks.
3, all branches of the project in strict accordance with the company's procedures for operation, quality assurance, heavy service, and do a good job of departmental operations.
Second, to ensure the steady progress of business work, tap new business growth points
1, the department to strengthen business knowledge and ability to enhance, standardize the management, standardize the operation, tap new business growth points.
2, the development of new channels, maintenance of old channels, the company's business advantages continue to open up the customer market, and take the initiative to customers to publicize the business characteristics and advantages of our company.
3, take the initiative to visit the prefecture-level city counterparts, developers, construction authorities, the establishment of contacts, enhance the brand impact, increase the chances of cooperation.
Overall, there are still shortcomings, there are still some urgent problems we need to solve, mainly in the following areas:
1, not enough to learn new things, often work by experience, with the past work routine to deal with the problem, showing the work of the bold innovation is not enough.
2, the branches of the technical force is uneven, resulting in repeated review of the map, delay time, the future should be more standardized management, in strict accordance with the company's technical requirements for the implementation, improve efficiency.
3, for branch projects after the return of the settlement, the current branches have opinions, looking to control within three to five working days.
Looking back on the past year, we are in the complicated and difficult work, we have achieved greater results, but also paid hard and hard work, more importantly, the department staff *** with the Endeavor, and in the work of enriching their business knowledge. Although we have been working very hard, but the results of the work is not ideal, but also need to continue to work hard and struggle in the work of the year ___. Achievements only represent the past, ___ year's work is a long way to go, in the new year we will continue to do our job, so that in the new year there are new weather to meet the new challenges!
The work of the operating position of personal summary report 4I ___, since ___ years ___ months into the company's operating department began to trial post, has been more than three months from now, I now serve as a business assistant in the Department of property management work to the leadership of the summary report is as follows:
First, the performance of job duties
Property Management Department is a newly established department, the relevant business and Business norms are also in the process of development, at this stage I mainly assist the department to do a good job in the early stage of the basic management, mainly including:
1, collect, organize the relevant business information.
2, the establishment of the contract management information system, enter the contract information.
3, to assist the department to carry out parking space marketing work, to prepare the parking space marketing work program. Which contract management information system has been fully established, and formally put into use, after a period of trial, has reflected the contract management standardization, convenient and good results, so that the expiration of the contract to be dealt with in a timely manner. The first three items of work are also in an orderly manner.
Second, the learning situation
In order to make up for your just out of school, the lack of social work experience, but also faster integration into the Henderson characteristics of the need for corporate management culture, on the one hand, I pay attention to observing colleagues by observing the words and deeds, encountered in the place where I do not understand the humble to colleagues to ask for advice, on the other hand, the Shenzhen Vocational Training Center to participate in the assistant property management division of training Learning, through more than a month of business learning, access to the assistant property manager's training certificate, and can be better utilized in the business work.
Third, business ideas and suggestions
As the property management work in the industry is a relatively new subject, at this stage there is no mature business model to learn from the industry, I think that _ company should combine its own actual situation, starting from the following aspects, to build Henderson characteristics of the company's business platform:
1, to carry out the housing intermediary business
Housing intermediary business market prospects, _ the company into the housing intermediary business, has its unique customer resources, information resources and property resources advantages, but also faces fierce market competition, human resources tension, cost investment is limited pressure, a comprehensive analysis of the company's strengths and weaknesses, I believe that two methods can be used to carry out this business:
1) in the second-hand market boom, lease replacement Frequent management of the building can be used to set up business methods, such as Baoan Plaza, Lotus Village, Haitian Garden. Among them, Baoan Plaza can be set up in the business center business display platform (can be used with Songzheng ticket center *** with the platform), part of the functions of the management office service center transferred to the business center, not only to save manpower, but also to facilitate the collection of business information in the first line, but also supervise and guide the relevant personnel to carry out business. And Lotus One Village and Haitian Garden can use the management office listed, designated personnel part-time operation of the way to carry out the pilot, and set up in the garden at the relevant guide plate and business introduction plate.
2) If it is difficult for the management office to set up a business platform, a unified business platform can be set up by the property management department, and the property management contact person of each management office will provide relevant business information to the business platform of the management department, while the property management department will carry out business cooperation and promotion with the professional intermediary company through the established business platform, such as the professional company will provide the customer resources, and the management department will provide the business information to carry out simple business cooperation, which can avoid the problem of Henderson's business cooperation and the need for the professional intermediary company. Business cooperation, can avoid excessive cost investment of Henderson, and Henderson's business income is extremely limited, but can increase the management office's operating income, such as Baoan Plaza 9,544 square meters (October data) of vacant properties are revitalized, can increase the management office management fees and central air-conditioning and other costs of income.
2, to carry out commercial property planning and operation business
The rise of commercial properties is the inevitable product of the city's economic prosperity, such as: commercial pedestrian streets, shoppingmall, shopping centers, commercial plazas, large clubs and so on. The main feature of this kind of commercial property management is that it pays attention to both the pre-planning and investment attraction of commercial projects, and also attaches great importance to the continuous development and operation management of the commercial value in the later stage. Traditional property management model is bound to cleaning, greening, maintenance, security and other day-to-day management, far from being able to meet the requirements of such commercial property pre-planning and post-operational management, even if the domestic property companies have been developed for more than 20 years, there are few property companies to ask for this kind of business. At present, the bottlenecks for property companies to carry out this business are: the lack of high-level operation talents, the high cost of introducing high-end talents, the relatively closed commercial property market, and the lack of accumulated experience. But the market gap in another way also means market opportunities, if the property company in the commercial property development in the early stage of the development of the project for the developer to provide planning services, not only a demonstration of the strength of the later participation in the operation and management of the project to win market opportunities.
3, the establishment of property supplies (tools, parts, equipment) distribution center
Property supplies (tools, parts, equipment) as small as a screw, as big as a machine, a variety of different kinds. Can be divided into the following categories: fire facilities / fire supplies, cleaning supplies, / parking safety equipment, signage, uniforms / shoes / hats / gloves / masks, office supplies / culture and education, walkie-talkies / electrical instruments and meters, decorative materials, doorbells, doorbells / burglar alarms and so on. Whether it is a newly established property company, or property supplies daily consumption of property companies, to prepare all the supplies, at least run through a few professional market, the degree of tediousness is self-evident, but also consumes a lot of manpower, material resources and valuable time. Therefore, if there is such a distribution center that can centralize the distribution of the above supplies according to the requirements of customers, and provide them with a series of services such as distribution of property supplies, installation, and guidance on the use of these supplies, it is bound to be a big hit. A property company with a professional background has the following advantages in establishing a distribution center for property supplies:
1) The property company's brand and professional advantages.
2) Understanding of customer needs.
3) Have certain customer resources, such as the marketing department and developers and peers to establish business contacts.
4)Can provide supplies other than, such as technical guidance, counseling and other ancillary services.
Fourth, personal outlook
Through more than three months of work practice, I have mastered certain business skills, and can be well used in the work, in order to be more focused and down-to-earth to do their jobs, I hope that the company's leadership can give a chance to turn, give me a chance, I can support a piece of sky!
The operation position of the work of the individual summary report 5I joined the ___ elite tribes since ___ mid-month, melting into this big collective, in line with the full love of the work of the clothing brand, do everything with all my heart, do a good job of this direct management of the operation, make full use of the elite tribes of this platform to enhance their own ability to organize and coordinate, look back on the journey, harvest and feel a lot.
(a) strengthen the brand image, improve the quality of business
The biggest law of the work of the Department of direct sales is irregular, so I correctly recognize their own work and value, adhere to the dedication, honesty and dedication, careful study of the strengths of others, and can be very good to the leadership, colleagues to learn from the leadership of the elite tribes of the brand culture, and in the continuous learning of their own professional qualities have been improved.
(B) strict discipline
From the company's big family, has always been on their own strict requirements, will be able to withstand the bland, willing to pay as their own guidelines, in the work of the system, the process of standardizing their own words and deeds, strict compliance with the rules and regulations, and take the initiative to accept the views from all sides, and actively maintain a good image of the company.
(C) to strengthen the operation of the work function
work, focus on team building and other work, in this short few months, are able to actively cooperate with colleagues to do a good job in the store and sales, will not care about more work, less work, only hope to work successfully completed.
Through the leadership of the training and work in all aspects of support, as well as their own efforts, these months since their own operational work, or made a breakthrough. In the elite tribal department, the work achieved in the past six months has been affirmed by the leadership, in the third quarter of the arrangement for me to manage the operation of a group of group leader position, these are inseparable from the company's leadership of the strict requirements and cultivation, for me this will be a great opportunity and challenge for the second half of the year's work, I listed the following work plan and arrangements:
1, from time to time to organize the group's work Meetings and daily morning and evening meetings, to convey the spirit of the instructions from the top, reflecting the staff and the counter group, the role of the top and bottom;
2, seriously assist the Director of Operations work, the implementation of the daily work content, and found that the violation of the timely correction;
3, to understand the ideological situation of the group, to exclude the bad tendencies, immediate reporting, research to be resolved;
4, the strict implementation of the workflow, the work of the staff to comply with the workflow, the work of the group to be resolved. This group of employees to comply with the workflow, work points and regulations, to develop a high sense of responsibility and enthusiasm for work.
5, familiar with the work of the group of employees, analyze the problems that tend to arise and put forward the basic principles of problem solving;
6, from time to time to visit the posts, guide the group of employees to work and supervise the completion of the work;
7, publicize the team spirit, carry forward the corporate culture, bearing in mind the purpose of the company, to enhance the cohesion of the staff and centripetal force;
8, organization Market research, reflecting the problems of the store and the real needs of customers, regularly summarize the report; in the third quarter to complete the investment in the main channel, and the empty stores in the South Plaza for investment; and for next year's company brand upgrades, some of the intention of the merchant's reserves.
9, efforts to learn about the knowledge, the complexity of the essentials can take into account every detail, the staff can use different leadership and supervision;
11, organization and participation in the planning of promotional activities conducive to the sale of commercial tenants and brand promotion;
12, presided over the meeting of the group, analyze the current state of affairs, put forward the requirements of the work and the solution to the work of the clear objectives;
12, the group presided over the meeting, analysis of the work, put forward the requirements of the work and solutions, clear objectives.
13, to solve the problem to follow the rules, pay attention to personal grooming, to the staff to establish a good image;
14, the allocation of regional investment, charging and income-generating tasks, as well as a variety of indicators, at any time to pay attention to the completion of a variety of indicators;
(d) to complete the other tasks issued by the higher leadership;
The company's leadership to let me serve as a group of acting head of the group, which is not a symbol of power, but rather a sign of the company's leadership. Therefore, this is a very rare educational process for me. Thank you for the leadership of my concern, I must learn with an open mind, serious and double hard work. Although the actual work is still difficult, but I will always be strict with myself, always with a high sense of responsibility, to maintain the enterprising, innovative, and keep pace with the times of the state of mind, challenge the risks, rise to the challenge, hard work and dedication to ___ future, dedication to their own strength.