Model essay on bidder's after-sales service commitment letter (I) I. After-sales service commitment
1, warranty service
Our company promises to provide free repair and maintenance services for all products within 3 years (except for the damage caused by man-made or natural disasters).
2. Localization services
We have a branch in Xingtai to provide long-term localization services.
3. Spare parts service
Core equipment should be equipped with standby machines, and other equipment should be equipped with sufficient spare parts. If the fault cannot be solved in time, spare parts should be replaced in time to ensure the normal operation of the system.
4. Service response time
During the warranty period, our company promises to respond within 0 hours according to the fault handling process, and the resident personnel can remotely solve the fault through monitoring software. If the fault cannot be solved remotely by monitoring software, according to the distance between the fault site and the municipal public security bureau, the on-site technicians will arrive at the site within 0 to 3 hours and complete the maintenance of the user's faulty products within 8 hours. If it can't be solved within 8 hours, replace spare parts, resume communication within 12 hours, and notify the user and input after the fault is solved.
The after-sales service team held a meeting to study the cause of the failure and formulate a response plan to prevent the same or similar failure from happening again.
5, back to the maintenance service
In addition to responding to the problems in the system in time, the customer service engineer will also visit the site regularly (4 times a year), and its inspection contents include:
Understand the system operation; Diagnose operating system problems; Solve customer system problems; System health check; Preventive software installation;
Give users technical support and consultation related to the system; Fill in the inspection report regularly and submit it to the Municipal Public Security Bureau and the company headquarters.
6, fault resolution process
7. Handling of special circumstances
In the event of major emergencies (such as natural disasters, large-scale system failures caused by human factors, etc.). ) or special period (such as comprehensive upgrade of system software, superior inspection, implementation of major tasks, etc. ), when it is really necessary for personnel to be on duty, our company will send technicians to provide on-site service for 7_24 hours until the system resumes normal operation or the special period ends.
If the core equipment breaks down, affecting the normal operation of the whole network or part of the network, our company will replace the standby machine in time to resume business and ensure the loss is minimized.
Commitment unit: xx Company
20xx year x month x day
Letter of Commitment for After-sales Service of Bidding Document (II) Equipment Co., Ltd. has bid for the construction project of the Key Laboratory of Industrial Microbiology of xx Institute of Technology.
The third bid section project 1 1 name: stainless steel vertical high-pressure steam sterilizer, model: LDZ _-50kbs, manufacturer:
The after-sales commitments of the products sold are as follows:
-Mode of service
1. Telephone support: by telephone or fax, arrange professional technicians to locate equipment failures within the specified time, propose solutions, and finally eliminate the failures.
2. On-site support: If the fault can't be diagnosed by telephone, engineers will be arranged to analyze the causes, make plans and eliminate the fault.
Second, the service commitment
1, timely service response;
2. Effectively solve problems;
3. Service process specification;
4. The service content is comprehensive.
The equipment provided by our company shall not be less than the specified warranty period. In case of quality problems during this period, our company will send specialized engineers to respond within 1 hour, arrive at the site within 16 hours, and solve the problems within 24 hours. If the problem cannot be solved within 24 hours, the corresponding products will be replaced on the same day to ensure the normal operation of the equipment.
Third, after-sales service content
1, the product is guaranteed free of charge during the warranty period and maintained for five years. The warranty period is calculated from the date of product installation and acceptance. After the warranty period expires, it will be charged reasonably according to the situation. See the charging standard for spare parts for details.
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2. After each service, a formal after-sales service report will be submitted to the customer.
3. Service plan: See the bidding documents for details.
4. Spare parts: For details, please refer to the bidding documents for preferential spare parts.
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5. Contact information: Please refer to the after-sales service outlets of the bidding documents for details.
6. Installation and debugging: provide the installation and debugging of goods free of charge, and make the installation plan and carry out the installation and debugging according to the predetermined plan and the actual needs of users. .
7. Information: After installation, provide necessary documents and all information about this project free of charge.
Fourth, preferential terms.
During the warranty period of equipment products, our company will make use of the licensed time (holidays) to conduct regular product inspections at least four times a year for free, so as to solve the problems in time and avoid the worries of customers.
Official Seal of Bidder: xx Equipment Co., Ltd.
20xx year x month x day
Model Letter of Commitment for After-sales Service of Tender (III) 1, Letter of Commitment
1) If we are lucky enough to win the bid, we will strictly permit the requirements of the bidding documents and contract terms, and complete the second phase of outdoor pipe network fire protection project in the third area of Daliuta North District with good quality and quantity.
(2) Our company agrees to cooperate with various professional teams under the unified coordination of the general contractor and the engineering department of Party A to ensure the smooth progress of the whole project.
(3) The project quality grade is qualified, which meets the national and industry acceptance standards. Our company promises that this project can achieve excellent fire fighting engineering. Ensure that the project construction is completed before the time limit required by Party A and agreed in the contract.
(4) Our company provides a one-year warranty period for this project. After the warranty period, the system will be overhauled and tested free of charge to ensure that Party A's unit successfully passes the acceptance and annual inspection of the fire department. And is responsible for the free training of technical personnel of operation management, and there is no limit to personnel. Training methods include on-site training and company training. Until your company's operators master and use it freely to satisfy the owners.
(5) Our company promises to be responsible for assisting Party A to go through the relevant fire control acceptance procedures to ensure that the fire control project passes the acceptance smoothly.
Xx company
20xx year x month x day
Model Letter of Commitment for After-sales Service of Tender (IV) to: xxx
Xxx (hereinafter referred to as us) xxx In the project bidding, if we are lucky enough to win the bid, we are very grateful to the judges and the construction sheet.
Trust, in the process of engineering construction and construction, in addition to responding to all the terms in the bidding documents and fulfilling the contents of the contract, we made the following commitments to the after-sales service of the second stage:
1. The bidding products are all within the scope of "three guarantees" stipulated by the state, and the product quality guarantee period shall not be less than "three guarantees"; If the commitment of quality assurance period is superior to the national "Three Guarantees" provisions, it shall be implemented according to the actual commitment of the supplier;
2. There is a professional after-sales service organization for the bidding products, which will be clearly stated in the bidding documents and attached with the manufacturer's after-sales service commitment;
3, after the completion of the project, we will be responsible for a one-year project quality warranty, with high-quality service, to achieve our loyal commitment; Really achieve the purpose of flowing water construction and create first-class quality service;
4. We guarantee to provide on-site "centralized" training services to the tenderee within 2 working days after the project is completed and certified by relevant departments, so as to ensure that users fully understand the product performance and usage specifications before operation; Eliminate hidden dangers of accidents and improve work efficiency;
5. Telephone consultation: provide technical assistance calls during the warranty period, answer the problems encountered by the tenderer in use, and put forward suggestions to solve the problems for the tenderer in time;
6. On-site response:
6. 1 If the problem cannot be solved by telephone consultation after receiving the notice of repair, we promise to arrive at the site within 24 hours to ensure the normal work of the product;
6.2 If it cannot be solved within 24 hours, spare products will be provided within 24 hours for the tenderee to use normally. If the fault is not solved within 24 hours, the tenderee has the right to handle the fault by itself, and the expenses incurred will be deducted from the quality warranty fund;
6.3 In case of emergency repair accident, we will ensure that we arrive at the scene of the accident immediately after receiving the notice;
6.4 Quality problems involving safety shall be reported immediately in accordance with the Regulations on Quality Management of Construction Projects, and preventive measures shall be taken in time.
7. Service commitment outside the warranty period: After the warranty period, we will also provide free telephone consultation service and promise to provide on-site maintenance service for the products;
8. If the tenderee needs product upgrading, updating, replacement and maintenance, we promise to provide after-sales service at preferential prices.
The above is our after-sales service commitment to this project. If we fail to meet Party A's requirements and our commitment standards in after-sales service, causing great losses to the tenderee, we are willing to accept the punishment of laws and regulations. Take the responsibility caused by this and compensate all the economic losses caused by this.
Commitment unit: xx Company
20xx year x month x day