Day after day, year after year, in the past year of their own serious work, there are a lot of unforgettable experiences, to overcome many difficulties. Smart people in the workplace are clear, the importance of a good hotel security annual summary of the work of the self-evident, in order to raise the salary and promotion, through the annual summary of the full exhibition of their own especially necessary. There is no good way to carry out the annual review of the hotel security? The following is the column I collected for you "hotel security personnel year-end work summary" but I hope to bring help to your study and work.
Hotel security personnel year-end work summary (Part 1)Looking back on the past year, my department in the hotel leadership care, the cooperation of various departments, we strengthen the hotel's security management, improve the type of system, security patrols and inspections, create a brand of service, organizational learning and so on to do a certain amount of work, the following is the annual summary of my work as a hotel security.
First, to further improve and perfect the security system
1, the organization to implement
Since October 10 to take over the security department, according to the hotel security, fire needs, the establishment of the fire prevention committee. Now there are changes in personnel, re-adjusted the fire prevention committee, the general manager as the director of the fire prevention committee, the deputy general manager as deputy director, each department manager as members. In accordance with the principle of who is in charge, who is responsible for the implementation of the three-tier safety management target responsibility.
2, the implementation of the system
In order to ensure the safety of the hotel, we started from the actual situation of the hotel, the establishment of a set of security systems, so that the security and fire safety work really do have a chapter to follow, there is a basis to follow. To this end, we have established a fire alarm fire disposal plan, the key parts of the job responsibility system, the gate post duties, patrol duties, parking lot duties, emergency defense procedures, fire key parts of the archives and so on.
3, the implementation of publicity and education
In order to make the fire and safety work in-depth, enhance the fire safety awareness of employees, we take a planned multi-format fire safety publicity, education, training, this year, the Department of my **** training employees how to use the fire extinguishers 150 times, the fire safety knowledge test 170 times, watch the fire safety video data 140 times, at the same time the fire safety knowledge will be issued to the departments, rental units to publicize. So that employees know the basic measures to prevent fires and the basic methods of fighting fires, improve the vigilance of fire prevention.
Second, the implementation of security checks to ensure the safety of the hotel.
In order to make the fire safety work into practice, we implement the general manager of the hotel, my department every Monday, Wednesday, and Friday every morning meeting to emphasize the spirit of the instructions of safety precautions, the layout of safety precautions to strengthen the safety inspection. For the second floor restaurant renovation of the construction site, long time, heavy task, we implement key prevention, strengthen the number of patrols and inspections, in the renovation of a few months, we sent security guards on-site monitoring, while the implementation of the fire approval system, so that the approval is not allowed to start a fire, there is no operating license, are not allowed to start a fire, the real safety work to the real world.
Since taking over, the implementation of security patrol inspection more than 200 times, semi-monthly organization of security checks 4 times, while security checks found 13 unsafe factors:
Example: fire extinguishers expired, the kitchen workshop is not equipped with fire blankets, hydrants lack of accessories and so on. For the problems identified, we have issued a rectification notice, ordered to rectify the deadline, in addition to some of the fire extinguishers are not annual review, the rest are rectified.
At the same time, the implementation of the Public Security Bureau, the police station provided for the registration of guest information system, to achieve serious registration, timely upload.
Hotel security personnel year-end work summary (Part 2)20xx year security department in the hotel leaders at all levels of support and care under the guidance of other departments, through the efforts of all employees, unity and cooperation, hard work, relatively successful completion of the hotel's various safety and security work; as well as the department of the day-to-day work undertaken by the department and a number of temporary assignments, the department's work has also made a certain achievement. Certain achievements have been made. Overall, the security department has been gradually formalized, the development trend is good, but there are still some shortcomings in the work, now will be a year's work to summarize in order to build on the strengths and avoid the shortcomings of the future work to lay a solid foundation for the next year.
1. Security and safety
Hotel security is the most basic guarantee of hotel operations, and the development of the hotel is closely linked. Security Department in the daily work always adhere to the hotel system to grasp the patrol inspection work, every day, every day for the hotel to check the important facilities and key areas to ensure safety without incident. In order to ensure the safety of the hotel, the department has formulated a series of work plans and security emergency programs, these security emergency programs for the hotel security work to play a very good effect. Our department for the staff to clarify the responsibilities, from the ideology of each member of the team to tighten the "safety" this string, to determine the key areas of safety work, under the guidance of the Donglei Branch, from each link to start, thorough and detailed inspection, timely detection and elimination of potential security risks, to nip hidden security risks in the bud. Our hotel is in a prime location, and is a well-known enterprises, coupled with catering, lodging, entertainment variety of full so the daily flow of people is very large, the hotel appeared in a variety of guests more. On the one hand, we start from the internal training, the spirit of no matter what the reason, to the guest is always right for the principle, and then carefully inquire about the situation, try to meet the guests. On the other hand, we maintain close contact with the bureau, ready to respond to emergencies, for the nuisance of disturbances in the personnel as much as possible to persuade them to leave, really can not be twisted to the public security organs, to avoid personnel damage, with the public security organs throughout the year to capture five suspects, rescue pyramid schemes to control the personnel of two.
In terms of maintaining order in the hotel, the department started with vehicle parking at the entrance. The use of every Monday, Wednesday, Friday's study, watch the teaching disc, every Tuesday, Thursday outside the traffic police for vehicle command training, standardize the staff on duty action, effectively ensure that the door vehicles parked in place, orderly entry and exit, for the operation of the hotel to create a good external environment. And then increase patrols in the internal, on the idle people, suspicious people timely interrogation tracking, cleaning, and at the same time in the key parts of the installation of monitoring equipment, greatly improving the internal security environment. This makes the hotel security order has improved significantly. After all the staff *** with efforts, the annual hotel accident-free, no security criminal cases, to ensure the normal operation of the hotel.
2. Fire safety
The responsibility for safety is heavier than Mount Tai, fire has always been the focus of the hotel. In order to do a good job of fire safety, for the safe operation of escort. We are based on the idea of prevention, the implementation of fire safety responsibility system, to determine the department manager is the first person responsible for departmental security. Organize a monthly fire inspection to eliminate fire hazards in time. Developed a detailed overhaul plan, a variety of fire facilities for inspection, maintenance, maintenance, in March this year, the whole hotel's fire extinguishing equipment for the annual inspection and pressurization maintenance, 6-9 months of the hotel's fire emergency facilities in a timely manner to ensure that the normal operation of all equipment replacement and refilling. After the transformation of the East District into a VIP building, the hotel attaches great importance to fire safety, for the VIP building fire fighting facilities for the new configuration, and in October this year for the fire inspection and acceptance and passed the inspection and acceptance. For the current situation of the hotel we have developed a detailed and feasible fire-fighting plan, evacuation emergency plan, while actively contacting the Linwei Fire Brigade, in June of our fire extinguishing drills were carried out in the hotel. Throughout the year **** organized six fire safety training, four fire fighting drills, training personnel reached more than 300 people. One day in mid-November this year, the recreation department employees Lei Li is engaged in health care hygiene, suddenly smelled a burning smell, and gradually strong. Because usually received training, instinctive reaction to a problem, timely reporting. Engineering Department of Security Department with the immediate check for the package room, and finally in the ceiling and floor between the sandwich found a burnt flavor occurs, the original is the aging of the wire grounded to produce high temperature caused by combustion. The source of danger was found, and the hidden danger was eliminated in time, so that a disaster was nipped in the bud. As a result of doing a lot of detailed prevention and control work, this year the hotel fire safety situation is good, no fire safety accidents.
Hotel security personnel year-end work summary (Part 3)The new year is approaching, summed up the 20xx year I Department of the hotel's work throughout the year as the center, combined with the actual situation of my department, and strive to achieve the "service to promote the quality of the quality of the quality of the brand, the brand for development," the overall management objectives. Seriously do a good job of security and fire safety, strengthen the hotel staff safety training, and actively coordinate the work of various departments, solid work, innovation, the Department has always been "prevention-oriented, prevention and elimination of combining" as the guideline, adhere to the group prevention and control, always on standby, outside the image, internal management, through the efforts of all staff, unity and cooperation, and the Department of the hotel's annual work center, combined with the actual situation of my department, and strive to achieve "to promote quality of service, quality of brand, brand for development" overall management objectives. Duty-free, more successful completion of the hotel's safety and security work.
Overall, our work over the year there are many good aspects, there are also many shortcomings, in order to be able to work in the future, to build on their strengths and avoid shortcomings, in order to lay a solid foundation for the work of the next year, especially this year's work summarized as follows:
A comprehensive completion of the various assessment indicators
20xx in the hotel at all levels of leadership under the direction of the **** with the efforts of the entire staff, my security department successfully completed the year's work, I have been able to achieve the same result. Fire facilities, equipment integrity rate reached xx% for the year. Fire safety training for hotel staff in all departments.
Second, safety and security work
Safety is the survival of the enterprise, in the hotel general manager Mr. Yang under the guidance of the general manager of my department adhere to the "safety first, prevention first" policy, serious, solid and do a good job in every safety precautions.
1, security security
Security is the most basic guarantee of hotel operations, and the development of the hotel is closely linked. Hotel General Manager Mr. Yang attaches great importance to safety, emphasizing the strengthening of safety and security management. Security Department in the daily work always adhere to the hotel system to grasp the patrol inspection work, every day for the hotel's important facilities and key areas to check to ensure safety without incident. Under the guidance of the hotel leadership, thorough and meticulous inspection, timely detection and elimination of security risks, the security risks nipped in the bud.
In maintaining the order of the hotel, the department first started from the vehicle parking. Organize team members to train and learn to enhance the business level of employees; every Friday for military training and vehicle command training, standardize the staff duty action, effectively ensure that vehicles parked in place, orderly entry and exit, to create a good external environment for the hotel's operations. In the internal increase in monitoring, patrolling efforts to idle people, suspicious people timely tracking, cleaning up, and at the same time in the key parts of the additional monitoring equipment, greatly improving the internal security environment. This makes the hotel's security order has improved significantly. And adhere to the "guests are the object of service" for the purpose of patience and careful work.
x month authorities require travel units to implement a visit registration system, requiring visitors to visit the registration, the Department of the serious shortage of personnel in the case of timely adjustment of shifts, the integration of the three shifts into two shifts to arrange for special people in the lobby elevator hall for registration and successful completion of this task.
2, fire safety
The responsibility of safety is heavier than Mount Tai, fire is always the focus of the hotel's safety work. In line with the idea of prevention-oriented, the implementation of fire safety responsibility system, to determine the department manager is the first person responsible for departmental security. Organize a monthly fire inspection to eliminate fire hazards in a timely manner. Joint fire maintenance company for a variety of fire facilities inspection, maintenance, maintenance, in x months of this year for the whole hotel fire extinguishing equipment for the annual inspection and pressurization maintenance, x months to accept the fire brigade's inspection, the fire brigade in this inspection of the hotel part of the fire facilities put forward rectification opinions, the department received the rectification opinion letter, for the problems raised on the opinion letter, immediate rectification, in accordance with the requirements of the fire involved in the Fire facilities are modified in place.
At the same time, the department to this fire safety inspection as an opportunity to learn from the experience of lessons learned, regular organization of personnel on the fire facilities and equipment inspection, repair, maintenance, so that the fire facilities and equipment in a good state for a long time to ensure that the critical moment is not jammed, to ensure that the hotel personnel life and property safety. xx month began to press the fire safety "four capabilities "Construction of fire safety" requirements to do, and all the implementation in place to ensure that the normal operation of the equipment. In xx month to accept the district fire brigade and the city fire brigade inspection, and obtain the certificate of compliance. At this stage is implementing the production of acrylic fire signs.
xx month I hotel fire extinguishing practical operation drills, the year in the hotel **** organized six fire safety training, training personnel reached more than 700 people. At the same time, the department requires a daily inspection of the fire fighting equipment in the hotel at least no less than two times a month for a long time without the use of equipment to test run once a month, found that the problem is resolved in a timely manner to ensure that all equipment and facilities at all times in the best state of operation, to strengthen the fire fighting facilities, equipment maintenance. The key parts of the hotel, often patrol and inspection. Insist on the restaurant, kitchen and other places of the safety inspection, timely handling of the garbage room fire incident, the accident will be disposed of in the bud, on the discovery of security risks, timely processing, can not be dealt with, truthfully reported.
Third, did a good job of training, improve the quality of the team
1, in order to build a high-quality security team, for the department to retain the best people at the same time, strengthened the training of all employees. Weekly departmental study so that employees have a sense of belonging to the sense of identity, so that employees know how to customer service; weekly military training to make changes in the players to establish a new image. The quality and professional skills of the staff have been improved. Through the training of the staff, the service consciousness, courtesy and politeness, and the knowledge of security and fire in all aspects of each staff were enhanced. Further standardize the post operation, for the command vehicle, salute and other services on the existence of individual personnel in the operation of the irregularities, unified standards, the idea of customer service has been strengthened significantly. Security guards in the car park inspection process repeatedly found that the windows are not closed, the car door is not locked, the car stored valuables such as gold bars, cigarettes and alcohol, etc., the car park picked up the wallet in time to hand over to the lobby assistant manager! Fully reflect the good professionalism of our staff! The hotel customer's favorable comments!
Fourth, the daily work
As a functional department of the hotel in the hotel we also bear some of the daily work. Due to the characteristics of the security work, security is the first point of contact between the hotel and the guests, security must have a high-quality service concept and proven methods of hospitality. From the principle of service first, individuals can solve the requirements of the immediate solution, the need for other departments to deal with the initiative to contact, so that guests do not run again. Feedback to the hotel leadership in a timely manner on the views of guests. Over the past year, the security department in the implementation of duties at the same time, for guests to open the door, playing umbrellas, help the elderly and young, many times by the guests praise.
Enhance teamwork, the Department of personnel arrangements with the Ministry of Human Resources for each period of new employees and interns for fire training and military training. More male employees in the Security Department, all security personnel can take the overall situation of the hotel as a priority, carry forward the spirit of not afraid of hard work, not afraid of fatigue, there is a team to help baggage students to move luggage, the Ministry of Finance to turn the warehouse, food and beverage takeaway to move tables and chairs, and so on.
Strengthen the control of costs: the Department of a year are seriously understaffed, the average monthly shortage of 5 people, wage costs have been significantly reduced, advocate team members to enhance environmental protection, energy conservation awareness, reduce the waste of water and electricity resources, reducing the consumption of goods and so on.
Fifth, the parking lot revenue situation
This year, the parking lot *** into the field of vehicles xxx, incurring costs vehicles xxx, receiving free parking tickets: hotel xx, xx luxury banquet xx, xx Lily xxx, xxx cuisine xx, *** income parking fees xxx yuan.
Six, the work of the deficiencies
In this year, the Security Department in the work of the Department, although there are certain achievements, but there are still certain problems, deficiencies is the need to y summarize, and strive to correct. Summarize the work of a few deficiencies:
1, security education efforts, the sound implementation of the rules and regulations is not enough.
2, a small number of employees poor sense of prevention, can not yet fully in accordance with the standards of self-restraint, there is paralysis, resulting in xx xx room on xx day xx room theft occurred, to the hotel's reputation has a negative impact.
3, the quality of the team members are uneven, to be the next step to improve. The quality of the team's image needs to be further improved to adapt to the development trend of the hotel.
4, the work of the department also lacks a certain degree of implementation, to strengthen staff education; departmental work from the hotel leadership requirements there is still a certain distance, need to make further efforts; departmental management level needs to be improved to adapt to the development trend of the hotel.
5, the hotel's monitoring equipment there are certain defects, can not play a good role in monitoring, need to improve.
6, firefighting work needs to increase efforts.
All the shortcomings, are pending our future serious thinking and summarize the improvements.
VII, 20xx year work plan
This year, the safety work has made a little achievement, which is inseparable from the hotel leadership support and cooperation of various departments. Safety work is no small matter, in the future work, we must always keep a clear head, strict management, strict requirements, for the problems that existed in the previous year, from the practical point of view, from the root of the problem, and strive to nip accidents in the bud; at the same time, the good aspects of the work should continue to be maintained. All staff of the department will continue to work hard to ensure that the hotel people, property and security.
Although, my department has made some achievements this year, but there are still shortcomings. There is still a gap between the hotel leadership requirements. For these shortcomings and deficiencies that have occurred we must attach great importance to the future work, we will correct and remedy the shortcomings in a timely manner, combined with the actual situation of the department, to avoid the shortcomings and establish a hotel security image and improve the internal construction of the security department.
In the future work of continuous improvement, continuous improvement. I believe that under the leadership of the hotel x general, in the department of the efforts of all personnel, in the coming year will achieve better results, in order to live up to the expectations of leaders at all levels and love. Looking forward to 20xx year, we are full of confidence. Will certainly continue to work hard, strive for excellence, and strive to do more detailed security work next year, solid, to create a safe and harmonious hotel and work hard.
Hotel security personnel year-end work summary (Part 4)I was fortunate to join the security department of the ___ hotel in 20__, and harvested the present ability in the work. Now the end of the year xx, for this year's work, I have a lot of ideas, there are also a lot of want to reflect on the place. As a security guard, we must constantly reflect on ourselves and improve ourselves in our work, so that we can keep up with the development of the hotel, so that we can be more in line with the requirements of the ___ hotel and complete the responsibility of defending the safety of the ___ hotel!
Now, looking back on this year, under the guidance of the leadership of the hotel as well as the command of the captain of the security team, I also have a lot of work to summarize and reflect on the place. To this end, at the end of the year, I summarize my work as follows:
First, the work situation
I actively listen to the leadership of the work of the arrangements, in the work of their own responsible work area and the work of the completion of the work seriously, carefully and responsibly for each of the customers who came to the _____ hotel to bring the best service. And after work, I will also seriously and carefully check the work situation, try my best to prevent any errors and problems. In this year's work, I have been praised by the leadership for my accurate and careful work.
But I also have many bad habits and problems in my work. Such as: in the work of the time when there is no guests to relax themselves, sometimes accidentally distracted, or in the case of some unexpected problems because of their own ability to deal with insufficient, resulting in the first time to deal with the problem, resulting in a more serious problem.
In addition, I do not know enough about the hotel's safety, requirements, and fire safety knowledge, which makes the work loopholes.
Second, exercise and learning
Outside of work, our team has been in strict exercise work. There are regular workouts every day to maintain our healthy physique. And there will also be group competitions and athletics! But this is not everything we seek, as a hotel security, we not only need to have a strong body, but also need to have enough because of the knowledge and awareness of various situations.
We first learn the aspects of their own dress code, as a hotel security, we are also part of the hotel environment! For this reason, there are strict requirements in terms of dress. Not only to ensure that the provisions of the uniform clothing, but also neat and clean dress, as well as our own spirit is the need to do a good job.
In addition, we have to learn certain reception skills, and in the security work and a variety of security knowledge is the goal of our learning!
Among them, the most important also belongs to the fire knowledge! In addition to the hotel areas of fire equipment to understand and learn to use, we also want to ensure that each safe channel is open and various areas without security risks! This is our necessary knowledge and responsibility!
Now, a year's time has passed, I have made great progress in the work, but also alone to deal with a lot of conflict between customers and contradictions, to protect the hotel's safety and image. Now the new year is coming, I will be just as hard to pay, for the hotel to make greater contributions!
Hotel security personnel year-end work summary (Part 5)
Another year came to the new, it is the work of the previous year has a summary and the next year has a look forward to the time.
I have been in the xx neighborhood work, in 20xx years due to the need for work was transferred into the xx hotel in the lobby as a security guard. In xx hotel is my first contact with the hotel security work, in the neighborhood of some of the nature of the work and the hotel is completely different things, so I caution myself to learn.
Our hotel belongs to the non-traditional hotels, some traditional practices here do not work, I am completely trapped in the dilemma, fortunately, there are a few good relations around the team, we encourage together with the efforts finally smoothed out this side of the work situation. In the past six months, we have had our share of pain and suffering, but every time we hear a thank you or thankyou from our guests, our hearts are still very happy, and we have learned a lot of English phrases such as thank you, smoking, and Noparking because there are a lot of foreigners here.
There are two bars in the hotel, and every weekend is a very busy time for the bars, so the parking lot guards are busy until 2-3am every time. Because the car park is very small hotel is very close to the roadside, so some passing vehicles to rub the parking space a lot of every day to talk to the owners of those dry mouth, because the hotel has regulations, not to the hotel does not promise to park with the car park. Downstairs xx bar every Friday and Saturday and the hotel sent to the duty of the other three, they generally have to 4:00 a.m. before they can go back to the dormitory to rest. Hotel underground garage unloading area also added 2 people on the night shift every day, 12 hours are certainly very tired but we do not have a complaint. The hotel security department manager also gave us great help, whether in work or in personal matters. Here only say thank you to express our gratitude.
Here in the first half of the work or unsatisfactory place, the players did not require handover by the party deducted the service charge, because the players in the car field and the owner failed to communicate well by the owner sued to the police station, certainly not subject to any loss, but it is still worthwhile to pay attention to later, on the night shift team members fell asleep on the lobby couch by the lobby manager to take pictures, etc.
We have a good understanding of the work of the hotel security department, and we are very grateful for the help of the hotel security department manager, whether it is work or personal private matters.
We all know that the security industry staff activity is very large, I'm here when the time to come and go there are a lot of people, I personally is certainly the captain of the project, but not for the hotel to recruit a few staff, but the hotel in the staff shortage of staff or for me in this project to send staff. These are the things that have happened in the last half of the year. So in the next year, we must strengthen these aspects of governance so that these things try not to happen, but also hope that the hotel and then more care about the hotel's program, so that the program can do better and better.
The above is a summary of my work in this year.
20xx year has passed, 20xx year is coming. The new year means new opportunities and new challenges, I firmly believe that the hotel leadership wise decision-making hotel tomorrow will be better, as a part of the hotel, in the next year's work I will, as always, wholeheartedly for the hotel to contribute to a modest effort. Finally, I wish the hotel to flourish and prosper.