Hospital medical quality month summary

2021 Hospital Healthcare Quality Month Summary Sample

A summary is a written material that summarizes and outlines the experience or situation in a certain stage of work, study or thought, which can make the mind clearer and the goal clearer, so let's write a good summary. But what are the requirements of the summary? The following is my collection of 2021 hospital medical quality month summary sample, for reference only, welcome to read.

Hospital medical quality month summary 1

In order to deepen the hospital management year and the quality of Miles activities, to further enhance the quality consciousness of all medical personnel and safety awareness, to prevent medical risks, to ensure medical safety, according to the "Mianyang City, Mianyang City Bureau of Health on the development of" medical quality and safety discussion activities "notice" (Mianyang City Health Office [Mianwei Office] [Mianwei Office]). (Mianwei Office [20xx] No. 38), our hospital in the month-long medical quality service month activities, adhere to the quality of medical care in the first place, the quality of medical care management into the focus of the hospital, with the times, from the unification of ideas, change the concept of perfecting the system, improve the methodology, the full use of scientific means and other aspects of bold reform and innovation, and gradually formed the "to comprehensive functional management, to enhance the quality of all medical staff awareness of safety, to prevent medical risks, to ensure medical safety.

First, the effective implementation of medical ethics and medical style construction, everywhere reflecting the patient-centered

Increase the strength of medical ethics and medical style construction and professional ethics construction is the new period of the urgent need for the development of the hospital, the medical ethics and medical style review activity is like an east wind, undoubtedly gives the hospital a driving force to move forward.

In response to some of the problems prevailing in the medical and health system, our hospital has organized internal medical quality and safety month discussion activities, questionnaire surveys outside the hospital as well as symposiums with people from all walks of life, to find contradictions, problems and gaps. Let the patients to evaluate the hospital's service level, reflecting the truth of the problem, adhere to be dealt with; held a symposium of people from all walks of life, widely solicited opinions, and article by article records, item by item implementation and rectification, in the form of an open letter, put down the shelf, humbly welcome the majority of citizens to put forward criticism and guidance. Through the medical ethics review activities, between doctors and patients, mutual respect, mutual understanding, mutual concern for the modern new doctor-patient relationship has been formed in our hospital.

"Service never ends, we have been working hard" and "We have not yet done the best, but we will try to do better" are the two mottos of all the staff of our hospital. In the construction of medical ethics, the hospital has implemented a variety of measures for the convenience and benefit of the people, reflecting the patient-centered, patient-centered management philosophy.

For the masses reflected the problem of holidays difficult to see a doctor, the hospital took the lead in the Department of Pediatrics trial no holiday clinic services, convenient for work, school inconvenience to patients, the hospital in the next step of the work of all outpatient clinics ready to start this work, a complete solution to the masses of holidays difficult to see a doctor, so that the residents of the resident in the holidays can be a specialist specialized high-quality services.

In order to provide residents with a full range of health care services, the hospital has established a sound tracking system for patient discharge. In order to better serve the residents, each department of the hospital has successively launched a service commitment, and the whole hospital*** has formulated more than 10 measures for the convenience and benefit of the people. In order to do a good job in the reception of patients and their families, consulting work, to reduce the family's misunderstanding, reduce the burden of nurses on duty, our hospital introduced the dean on duty system, requiring the dean of the class on duty, responsible for the co-ordination and consulting to solve the problem, reception work.

Patient satisfaction as a measure of the effectiveness of the work of the standard, has become the hospital staff of all the **** knowledge. According to the results of the patient discharge follow-up survey shows that the mass satisfaction of medical services has reached more than 95%. Emphasis on medical ethics and medical style construction, all patient-centered, is the real benefit to the people.

Second, strengthen the medical quality management and monitoring, to ensure medical safety

As we all know, the quality of medical care is the core of the survival and development of the hospital, but also the ultimate embodiment of quality medical services. The quality of medical care is the strongest guarantee of invincibility in the increasingly competitive medical market. Sound medical quality management organization, the implementation of the quality management system, enhance the awareness of medical risk, and strengthen the medical quality management is the top priority of the development of hospitals.

(a) the establishment and sound medical quality management and monitoring institutions

In order to further strengthen and standardize the management of medical quality, to ensure the quality of high-quality medical care, and comprehensively improve the overall quality of the hospital, our hospital from the clinical departments of the experienced medical and nursing staff set up a quality management and control office. With pragmatic, efficient, fair and accurate work style, to provide strong clinical management guarantee. Under the direct leadership of the dean and the supervision of the QMCO, the quality inspection and monitoring work is comprehensively carried out by all relevant departments. It has also established a comprehensive quality control system under the responsibility of the head of the department. The inspection and supervision work is daily, problems are found at any time, rectification is carried out, and the quality control office carries out monthly summary analysis to ensure the overall quality of medical care.

The hospital office is the specific executive body of the hospital's medical quality management, at the beginning of each year, the hospital office according to the hospital's work plan and the actual situation to make forward-looking management programs and planning, as the work of the whole year as a guide, and at the same time, strictly in accordance with the "quality of medical care management approach" to the operation, and strive to do every job has a root and a basis. By following the steps and implementing them in place, we can achieve strict control and management, so that the hospital's comprehensive medical quality level will be greatly improved.

(B) the strict implementation of the medical quality management system to achieve a chapter, a chapter must be followed.

Due to the implementation of the new "Medical Accident Handling Regulations", our hospital has done a lot of work in the management of medical quality, in order to improve the quality of medical care. The hospital has formulated the "Baoquan Township Health Hospital Medical Quality Management Measures" and printed a book, distributed to each medical staff, highlighting the importance of medical quality. The medical quality management is implemented to each department, the responsibility is implemented to each person, the reward and punishment regulations are specific, increasing the operability and objectivity of medical quality management. At the same time, in response to the new situations and new problems that keep appearing in the hospital, the hospital has revised and improved the Baoquan Quality Management Guidelines. The hospital revised and perfected "Baoquan Township Health Hospital staff rewards and punishments regulations", "drug classification and management system" and other hospital rules and regulations, the strict implementation of full, comprehensive, full quality management, so that the hospital's various medical activities can be done in accordance with the rules and regulations must be followed by the relevant departments and departments responsible for the effective play of the supervision, inspection function, for the development of the medical work to lay a good foundation.

1, the implementation of the implementation of the clinical medical system

The implementation of the clinical medical system of the effectiveness of the direct impact on the quality of medical care and medical safety. The hospital office sends people to the department every day to understand the medical operation of each department, and insists on the use of the dean's room every Wednesday, the quarterly medical quality general inspection and unscheduled inspections, etc., in-depth clinical first line, to ensure that the implementation of the medical system.

2, improve the basic medical theory and basic skills

Make full use of the examination to organize the basic medical theory and basic skills assessment work, every year seriously organize the three basic theory assessment, the first-line doctors, second-line doctors, nursing staff to carry out rigorous training and assessment of basic skills. The individual weak links timely feedback department for remedial courses and retraining.

(D) grasp the key and difficult points, create emergency excellent management

Emergency Department has always been the window of the hospital, on the basis of a high degree of awareness of this, our hospital in the original emergency work system on the basis of the re-revision of the "Baoquan Township Health Hospital Emergency Department work system", to further improve the management of the emergency department, so that the emergency department's 12 work system can be implemented one by one.

According to the emergency department of emergency and traumatic accidents and more patients and other characteristics, pay close attention to the word "urgent", the rescue work embodies the "stable, accurate, fast", in order to fight for every second attitude to continuously improve the quality of medical care and rescue capacity. We require emergency department medical staff to have excellent basic skills, skilled rescue operation, master the main critical illness and life support treatment, and have a strong emergency response capability.

(E) closely supervised hospital infection management

In order to strengthen the management of hospital infection, there is a hospital infection management department, which is responsible for the supervision of hospital infection. The hospital has perfected the three-tier network of hospital infection management, and the development and implementation of various rules and regulations of hospital infection management, good publicity and education, training, hospital infection management to achieve standardization, standardization.

Three, the implementation of the system, strengthen the doctor-patient communication, enhance the understanding of doctors and patients

1, communication is a very important link.

(1) to do a good job of communication at the time of admission: let the patient and his family to understand the patient's current condition, critical patients specialist physician to explain the condition in detail, if necessary, sign the sick (critical) notice. To let the patient and his family to understand the name of the competent physician and nurse in charge, and know the time of the communication of the condition.

(2) communication when hospitalized: changes in condition, test results, treatment plans; especially when there are major changes in diagnosis and treatment, it is more important to communicate in a timely manner. For patients who can not come to the hospital in time to understand their condition during the day, they must hand over their condition to the physician on duty, so that the patient's family can understand their condition with the physician on duty.

(3) communication before discharge: the diagnosis of the disease and the results of treatment, outpatient follow-up time and the possible side effects of drugs, the condition of the possible changes in the treatment method, the need to review the examination program.

(4) outpatient communication: diagnosis and treatment of the disease, the role of drugs and side effects, follow-up time.

(5) communication between doctors and nurses: the implementation of medical behavior in place in a timely manner, whether a variety of timely examination, whether changes in the patient's condition has been dealt with in a timely manner, whether there are hidden medical problems or disputes.

2, seriously implement the signing of informed consent. For specialized invasive tests and treatments, it is necessary to communicate face-to-face with the family and the patient by the specialist attending or above, to explain to the patient's family the necessity of the diagnosis and examination, the indications, the possible risks and complications, the medical costs, the medical need to observe or treat the time, and to sign the informed consent form.

3, for invasive or interventional operations and treatments, must do a good job of preoperative preparation. Clarify the safe operation process of various puncture, set up emergency vehicles and various first aid rescue process and norms.

4, invasive or interventional operations and treatments, must set up a strict operating procedures, and do a good job of handover.

5, for the existence of security risks of patients, such as critical condition, fluctuations in the condition of large changes, mental anomalies, do not cooperate with the medical operation, casually out of the patient, must do a good job of explaining the work, and to obtain the cooperation of the patient's family and understanding, if necessary, the establishment of a full-time chaperone, and to do a good job of handing over work.

Four, to improve the quality of talent as a guarantee

The quality of personnel will directly reflect the level of medical quality, especially the management of the department of the quality of the high and low, will affect the clinical work of the good and bad. Therefore, on the basis of the full implementation of the system of responsibility of the director of the hospital, the hospital has taken a variety of ways to comprehensively improve the quality of management personnel, in order to promote the improvement of the level of medical quality.

Our hospital to take the middle cadres bidding system, a number of business capacity, management capacity and other comprehensive quality of the outstanding talent to stand out, comprehensively drive the construction of the department. After a few months of operation, proved that the measure is very favorable, so that a large number of outstanding talents to give full play to their professional talents and management level.

Fifth, give full play to the advantages of information technology, and seek to standardize the management and high efficiency

Our hospital from the beginning of this year, in the construction of information technology has made rapid progress. With information technology to drive the modernization of the hospital, to fully promote the development of our hospital's work, especially the development of medical quality and efficiency. After renovation, the outpatient and inpatient departments of the hospital have fully realized the patients' accessibility, without having to go to the charging office to pay the fee before treatment and prescription, as in the past. In our hospital information system has integrated outpatient registration system, outpatient charging system, outpatient dispensing system, doctor's workstation, doctor's order management system, in and out of the hospital management system, office automation system, telecommuting system, financial management system, equipment management system, pharmacy management system, logistics and distribution system, human resources management system, medical statistics and case management system, economic accounting system, medical examination The system is a system of medical examination, medical statistics and case management system, economic accounting system.

The information construction of the hospital is fully embodied in the advanced means to ensure the scientific, standardized and efficient management, quality services, so that the patients ultimately benefit.

Six, the implementation of nursing reform, personalized service innovation road

For a long time, nursing management is one of our weak links, after discussion, we agreed to improve the level of nursing services, is a new requirement for us to put forward in terms of quality service. Our hospital within the comprehensive pilot reform of the service model, and put forward a new concept - personalized service. The patient as a disease seeking medical treatment, at the same time with the self character and family social characteristics of the complete individual to look at, for the patient's gender, age, type of disease, disease period, as well as personal cultural level, habits, emotional characteristics, family social relations and other aspects of the difference, the implementation of the corresponding personalized service measures. The implementation of personalized service is to ensure that the quality of medical care at the same time, more emphasis on the needs of the patient's personality and satisfaction, every little care, more patients feel satisfied.

In summary, in this quality service month activities, our hospital in the full implementation of the premise of quality management, through the effective implementation of medical ethics and medical style construction, strengthen the quality of medical management and monitoring, improve the system, improve the quality of human resources, give full play to the advantages of information technology, the implementation of nursing reform, etc., to achieve the standardization of the quality of health care management, scientifically, informatization, quality. All the staff of our hospital are convinced that with the further deepening of the medical reform, under the correct leadership of the higher authorities, and with the efforts of all the staff, the various undertakings of our hospital will get greater development and growth, and will provide better and better quality of medical services to the resident population.

Hospital medical quality month summary 2

According to the overall arrangement of the hospital, this year's quality and safety month has been successfully concluded. In the quality and safety education and activities of the monthly activities of the leading group of the careful organization and the close cooperation of the departments, we focus on "for the safe and stable operation of the hospital, to create a relaxed and excellent environment for the development of the leap, for the patient to provide scientific, convenient, reliable and safe medical services," the overall goal, in strengthening quality and safety management, strengthen the responsibility and service awareness, improve service quality, prevent medical care and prevention. The general goal is to strengthen quality and safety management, enhance the sense of responsibility and service, improve the quality of service, prevent medical disputes, eliminate medical accidents, advocate the rational use of medicines, implement the results of the special remediation of antimicrobial drugs, and control the hospital's sense of security. After a month of hard work, received significant results, to achieve the desired effect, now the activities are summarized as follows:

A month, the Office, Medical Department, Nursing Department, Hospital Sentinel Division, Quality Control Office, the Department of Party Affairs, the Department of Pharmacy, the Department of Public Relations and Customer Service, the Logistics Center, the Equipment Division, Supervision Department, the central blood bank and other 12 departments and departments have been held at all levels of hospitals of all types of personnel training sessions more than 20 times, the clinical medical and technical, administrative and logistics departments of the hospital. Clinical medical technology, administrative and logistical departments to coordinate the meeting 5 times, held more than 10 academic lectures, revised and improved the system and regulations more than 10. March, the hospital outpatient 34,320 times, discharged 2,470 times, 782 cases of surgery, the whole month **** reception of complaints 8 times, to complete the processing of 7 times. During the safety month *** received 3 letters of thanks, 5 banners.

First, strengthen the learning and training and quality control management, comprehensively improve the quality of medical personnel

(a) medical records quality control

March 5 afternoon on the residents, attending physicians, departmental quality control personnel, physicians focused on standardized training in medical record writing, difficult and critical medical records quality control issues review and learning. Emphasis on this month's assessment focus on electronic medical records timely completion, printing, signing, and focus on the quality of the connotation of the medical record; March 22nd on the CCU critical medical record link quality control 1 time, at the same time, together with members of the Department of Pharmacy for medication review; March 25th organization of the clinical departments quality control members of the group of experts in the discharge of the medical record for the end of the quality control, including 46 general medical records and more than 30 difficult and critical medical records. In the inspection found that there are individual class B medical records in critical cases.

(B) blood transfusion management

March 5 afternoon by the Department of Hematology Xu Xiaoqiang attending physician training knowledge of rational use of blood lectures, and blood transfusion medical records found in the summary of the problem. March 29, the director of the Department of the regular meeting to emphasize the study of medical information on the use of blood problems and improve the views of the public, and to promote the use of blood-related systems in clinical work.

March 15 and March 22 held two "Young Physicians Forum" to standardize the use of medication as the goal of the Department of Pharmacy staff on the "elderly use of drugs", "Adverse Drug Reaction Monitoring", "how to correctly use proprietary Chinese medicines" was explained, focusing on the common problems in our hospital's clinical use of medication was commented on, and the requirements of the Ministry of Health on our hospital as well as the principle of rational use of medication was taught in detail. Through listening to the lectures, the majority of physicians in the standardization of drug use in theory and practice have been improved, and achieved good results. 16 March Lvliang respiratory annual meeting was held in our hospital, Zhejiang Medical University professor gave a lecture on "the rational use of antibiotics", and the organization of the clinical departments of physicians to learn. Organize members of the pharmacy department to participate in the clinical department link quality control, prescription review, analysis of the reasons for irrational use of medication, special problems for the notification of criticism, and the development of a reduction in the ratio of medication, to promote the rational use of medication in the clinic, effective and sustainable management approach. in March, *** review of the prescription 300, review of the medical records of nearly 300, in-depth department to promote the rational use of medication for 15 times, the drug accounted for more than in February fell by 4 percentage points. The company's website has been updated with the latest information on the latest developments in the field.

(D) nursing safety work

March 11, the nursing department called auxiliary examination department nursing staff held a patient out of the examination of safety management training meeting, to further clarify the auxiliary examination department nursing staff of each position responsibilities, revised the introduction of the critical patient out of the examination process; March 12, the organization of all nursing staff, in the multi-functional conference hall held a "Nursing risk management training and nursing adverse event case analysis seminar", the typical nursing adverse event cases occurred in the past two years were analyzed, discussed, and at the same time studied the nursing dispute prevention and countermeasures. March 14, the nursing department organized a regular meeting of the head nurse for young nurses do not have a thorough understanding of the system, norms, can not be applied to clinical nursing practice and other issues. The company's website has been updated with the latest information on the company's website, and the company's website has been updated with the latest information on the company's website.

In addition, the hospital also through the director of the department, the head of the regular meeting of the nurses, functional departments contact business units and other mechanisms, the quality and safety education activities in the month of the latest situation and the dynamic in the whole hospital for notification. In the month of quality and safety education activities, has invited to Shanxi Province, a well-known psychology expert, Shanxi University Hospital outpatient inpatient department director Luo Yanqing teacher, Shanxi Province, director of the People's Mediation Committee for Medical Disputes Han Xuejun were the theory of doctor-patient communication and skills and "medical dispute prevention countermeasures," a special lecture, and to further strengthen the ability of health care personnel to communicate with doctors and patients and legal awareness. Successfully held the municipal continuing education program "the first standardized training course on intravenous infusion treatment in Lvliang", the first annual meeting of Lvliang Respiratory Specialty Committee and the first training meeting of the Quality Control Department. 28 March, experts from the Medical Affairs Department of the Provincial Department of Health inspected the hemodialysis center and the disinfection supply center of the hospital and gave full affirmation to the work of the hospital's hospital sensory and the above departments. The work of the department was fully affirmed.

Quality and safety education activities have improved the hospital's rules and regulations. Since the launch of the quality and safety education month, the hospital office has established the "meeting and training management system", revised and introduced the "Fenyang Hospital Rewards and Punishments Regulations", and further strengthened the mechanism of functional departments contacting business departments; the Medical Department and Supervision Department have revised the "relevant regulations on the handling of medical disputes" to improve the process of medical disputes in the hospital, and clearly defined the corresponding responsibilities of various departments in the process of dispute handling and the assumption of compensation payments. The Department of Nursing revised the Procedure of Outside Inspection for Critical Patients; the Department of Party Affairs formulated and issued the Notice on Further Standardizing the System of Work-Rest Symposium, and revised and improved the system of work-rest symposium; the Department of Pharmacy formulated and issued the Punishment Provisions on Medical Personnel Going Out to Practice Medicine; the Department of Pharmacy introduced the Notice on the Management of the Clinical Use of Drugs and the Notice on the Management of the Use of Traditional Chinese Medicine. The Department of Pharmacy has issued the Notice on the Clinical Use Management of Drugs and the Notice on the Clinical Use Management of Chinese Medicine Injections; the Equipment Department has issued the Notice on the Depreciation Management of Emergency and Intensive Care Equipment***Hanging Center Equipment in all the clinical departments of the hospital; the Hospital Sensory Department has taken the lead in formulating the management system for the use of respiratory machines and the use of disinfection procedures; the Department of PR and Customer Service has revised the system of returning visits to patients discharged from hospitals; and the Office of Quality Control has further perfected the rules and regulations relating to the hospital's performance appraisal, and worked with the relevant functional departments.

The hospital has been able to improve its performance appraisal system, and together with the relevant functional departments, the hospital has been able to supervise and inspect the various departments and departments, and has achieved certain results.

The hospital's rules and regulations are more complete, making management more scientific and rule-based.

Two, insufficient

In the affirmation of the achievements at the same time, we are also soberly aware of their own shortcomings. In this activity month, through the search, found that our hospital mainly exists in the following aspects of the problem: First, the implementation of some of the departmental rules and regulations is not strict, shift records are not detailed; Second, the electronic medical records regulatory process found that the individual physician medical records to complete the timeliness of the poor, the connotation of the quality of the weak; Third, the individual departments are negligent in the management of a small number of medical staff responsibility is not strong, security awareness is weak, the refinement of the service is not perfect; Fourth, the Individual departments doctor-patient communication, medical communication is not in place; Fifth, the phenomenon of large prescriptions, irrational application of antibiotics still occur from time to time, seriously affecting the improvement of patient satisfaction.

For the existence of . Problems, our hospital will strengthen the following aspects of work: First, to further strengthen the core system of supervision and implementation of the core system on a regular basis, written and oral inspection of the core system, for unqualified health care personnel to be punished; strict implementation of the handover system, pay attention to the quality of the handover; second, to strengthen professional ethics and professional style of work, strict work discipline, and put an end to off-duty phenomenon; third, to give full play to the supervision of the quality control team responsibilities, strict supervision of the quality of the session, strict supervision of the quality of the session, strict supervision of the quality of the session, the quality of the session. The third is to give full play to the supervisory duties of the quality control group, strictly supervise the quality of the links, and pay close attention to the implementation of the indicators; the fourth is to strengthen the communication with patients, and formulate detailed rules for each link from the acceptance of the patient's admission to the discharge, from the diagnosis to the treatment, and from the nursing care to the dress, speech and behavior to the attitude of the service to achieve the fine service; the fifth is to further strengthen the management of large prescriptions, the rational use of antibiotics, and the ratio of the proportion of the work of the drug.

First, the service quality of the month activity arrangements:

1, from April 18 onwards through the visit to the patient and fill in the quality of service visit card, soliciting the patient on the current hospital service links in the problems and deficiencies, as well as on the future development of hospitals to better put forward constructive views on the quality of service. The problems on the return visit card are classified and summarized, which service link is the problem, which link of the medical staff to write a written rectification measures to prevent the same phenomenon from occurring again.

2, the hospital in order to further develop the quality of service month activities, specifically developed a "hospital medical staff code of conduct for medical ethics", bound book, manual, requiring each medical staff to stand in the position of the patient, from the patient's point of view, compared to the "hospital code of conduct for medical ethics," the requirements of the process of their own services and quality of service self-check, each person to write out a Self-examination report and suggestions for improvement. And speak at the meeting of the whole department, by the district of the whole medical staff for comment.

3, the hospital in the activities of the quality of service month put forward the "improve service awareness, create quality service, so that patients are satisfied" slogan, and produced a banner hanging in the hospital hall. In addition, through the company's website and bulletin boards, publicize the hospital's various services, so that patients have a comprehensive understanding of the hospital's services and measures, the hospital also announced the obligation of 24-hour service to patients on a variety of issues related to disease and health care to answer in a timely manner, and further facilitate the patient.

4, the hospital also organized part of the medical staff in the student residence for a free clinic activities, free of charge to the students to measure height, weight and blood pressure, and on-site answer to the students of the various medical questions and consultations.

5, in the company's website and the hospital eye-catching place, published and posted the hospital's service commitment system and service quality supervision and complaint telephone, the patient in the hospital in all aspects of the service process, if there are dissatisfied or do not understand the problem, at any time you can call the service quality supervision and complaint telephone, the hospital in the serious investigation and inquiries, the hospital in the shortest possible time to give the patient a satisfactory answer.

Second, through the self-examination found the following problems and deficiencies:

1, the service attitude of individual medical staff and service consciousness from the patient's requirements there is still a certain gap in the work of the use of civilized language is not in place, the lack of communication with the patients, and occasionally appeared due to the patients do not understand or medical staff to explain the lack of medical patients triggered by the Disputes.

2, the behavior of the medical staff normative poor, work time dress is not neat, the individual room indoor health is poor or littered with some work-related debris, affecting the overall image of the hospital.

3, individual medical staff can not treat patients wholeheartedly, the work of the implementation of job duties and service standards are not in place, reducing the patient's satisfaction with the hospital services.

4, the lack of mutual collaboration between different positions of the medical staff, their own actions, the lack of overall concept.

5, the implementation of the hospital system and implementation is not in place, the assessment, supervision and punishment is not strong enough.

Third, for the above problems, the development of the following corrective measures:

1, the organization of the whole department of medical personnel to study the "hospital code of conduct for medical ethics," the conscientious implementation and execution of the "hospital code of conduct for medical ethics" in the provisions of the hospital to strengthen the assessment and supervision of the violation of the provisions of the increase in penalties, to ensure that the quality of service. Ensure the improvement of service quality.

2, the organization of individual service attitude of poor medical staff to strengthen learning, improve their own quality and work responsibility, the future of repeated criticism of the education of the invalid, the hospital will terminate its labor contract.

3, focusing on strengthening the implementation of the hospital's various work service standards and assessment system, improve the quality of hospital services, the organization of all staff to strengthen the business and technical learning, and comprehensively improve the quality of medical staff and quality of service.

Fourth, this time the head office for the quality of service questionnaire on the hospital for:

1, the leadership of the hospital's overall service evaluation is higher, most of the students and workers believe that the hospital's overall service is relatively good and general, of which a small number of students and workers believe that the hospital's attitude towards the services of the hospital is poorer, but on the whole, the hospital's service level is still relatively good.

2. Teachers and students also put forward the following areas for improvement in the hospital:

The price of medicine is high.

Diagnosis is too scribbling, without diagnosis to take drugs, sometimes not symptomatic.

Poor conditions, some diseases can not be timely access to medical care.

The attitude of the medical staff is not good, they ignore the students, and they do not treat the students and the leadership the same way.

3, for teachers and students of the above requirements, the hospital decided to take the following corrective measures:

The hospital pharmacy is now the whole hosting a regular pharmaceutical company, the future price of drugs sold in the hospital will refer to the market retail price of sales, and the price of the drugs to be publicized, the hospital will be from time to time to check the price of the drugs, such as found in the same manufacturer and specifications of the same drug price exceeds the market retail price, the hospital will be the pharmaceutical company to the price of the drugs. Retail price, the hospital will be financial penalties for pharmaceutical companies.

Requirement of outpatient doctors in the diagnosis and treatment of each patient in the process, should be patient to listen to the patient's account of the condition, careful questioning of the medical history, careful examination, comprehensive analysis, based on the results of the test, to make an accurate and timely diagnosis, and issued a correct and reasonable treatment program. It is strictly prohibited to prescribe medicines that are not related to the treatment, rationalize the use of medicines, and not to increase the economic burden of the patients.

Due to the limited availability of equipment and medical technology in the hospital, some diseases can not be further examined, diagnosed and treated; difficult to diagnose two times or after treatment can not alleviate and control the condition of the patient, no improvement or aggravation of the patient should be recommended to transfer to a higher level of hospitals for diagnosis and treatment and responsible for the contact with the transfer of matters, so as to avoid delaying the condition.

Outpatient doctors should treat patients with a kind attitude and tone of voice, patiently answer the questions raised by patients, can not immediately answer the question, as far as possible, explain the reasons, not for any reason, reprimand, difficult, shirking the patient, and always do the same to the students and leaders.

In the future, the hospital should also continue to increase the improvement of service attitude, enhance the service consciousness, everywhere in the interests of patients, standing in the patient's point of view to think about the problem, deal with the problem, and gradually establish a harmonious doctor-patient relationship.

Fifth, the hospital in order to better serve the patients, the future will carry out some new service initiatives:

1, the hospital quarterly in the student housing held a mandatory service, free measurement of height, weight and blood pressure, and to provide treatment of common diseases and preventive counseling.

2, in order to further improve the service information feedback and supervision system, the head of the hospital every semester with the student union cadres and student representatives for 2-3 symposiums, listen to the students put forward the suggestions and needs, and in each department to appoint a supervisor, at any time feedback on the recommendations of the students and patients, supervise the hospital's various service procedures and service commitments, to promote the quality of services The hospital has also appointed a supervisor in each department to provide feedback on student patients' suggestions, monitor the hospital's service procedures and service commitments, and promote service quality.

3, continue to carry out some humane services, such as providing patients with free disposable paper cups and boiled water; providing hand-warming bottles for infusion patients in winter; helping patients without accompanying beds to go to the toilet; helping infusion patients to take medicines on the second floor of the hospital room; preserving medicines purchased from the outside that need to be refrigerated for the patients; and helping patients with decoctions of traditional Chinese medicine.

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