What are the responsibilities of front desk customer service? Front desk customer service requires good service awareness, good language expression skills and communication skills; masters daily computer operations. The following are the responsibilities of front desk customer service that I have carefully collected and compiled. I will share them with you for your enjoyment.
Responsibilities of front desk customer service 1
1. Responsible for answering and transferring calls, receiving and guiding visitors;
2. Company express delivery, mail, Sending and receiving documents, registering and checking express delivery accounts;
3. Responsible for the environmental maintenance of the front desk, reception and tea areas;
4. Assisting in completing various company activities and meetings ;
5. Complete other temporary tasks assigned by the leader.
Responsibilities of front desk customer service 2
1. Control the playback of company culture screen;
2. Answer switchboard calls;
3. Visits Guest registration and reception;
4. Company express delivery management;
5. Registration of daily office supplies;
6. Company newspaper subscription and delivery;
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7. Maintain the environment of the front desk and reception area;
8. Assist with other office affairs, etc.
Responsibilities of front desk customer service 3
1. Answer/transfer calls promptly and accurately, if necessary, record messages and convey them in a timely manner;
2. Receive visitors Guests and promptly and accurately notify the interviewed persons;
3. Send and receive company emails, newspapers, faxes and items, and do a good job in registration management and forwarding;
4. Responsible for sending and receiving express mail , accurate booking of air tickets and train tickets;
5. Responsible for the environmental maintenance of the front desk area, ensuring the safety and normal operation of equipment (including photocopiers, air conditioners and time card machines, etc.);
6 , Assist company employees with copying, faxing, etc.;
7. Complete other tasks assigned by superior supervisors
Responsibilities of front desk customer service 4
1. Responsible for reception
2. Actively and patiently answer questions raised by visiting customers, be good at observing waiting patients, provide appropriate comfort and guidance to those who are anxious while waiting, and promptly treat patients who are anxious while waiting for treatment. Provide feedback on customer situations and opinions;
3. Actively collect information from customers and their families on the quality of medical services in all aspects of the hospital in order to improve the work;
4. Communicate with all parties Departments communicate with each other, coordinate and cooperate with each treatment link, and provide customers with high-quality services;
5. Pay attention to the on-site service environment, maintain waiting order, ensure normal broadcast of TV/monitoring screens, and daily report affairs;
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6. Responsible for maintaining the display and cleanliness of items in the hospital reception hall and maintaining a good service environment.
Responsibilities of front desk customer service 5
1. Responsible for reception work at the front desk
2. Correspondence and express delivery
3. Assist sales The assistant does daily ledger statistics, etc.
4. Attendance statistics
5. Other temporary tasks assigned by the leader
Responsibilities of front desk customer service 6
1. Responsible for answering, consulting and transferring calls;
2. Responsible for customer reception and diversion guidance;
3. Registration, summary of customer information, Statistical work;
4. Provide administrative services such as document entry, printing, and copying.
Responsibilities of front desk customer service 7
1. Have a good professional image and temperament, and understand basic reception etiquette;
2. Be fluent in standard Mandarin and express yourself in language Strong ability and strong awareness of confidentiality;
3. Familiar with administrative and office management-related work processes, and good communication, coordination and organizational skills;
4. Proficient in using office automation equipment and office software;
5. Good teamwork skills, high sense of responsibility, and proactive work.
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