Lenovo: The store said that "the laptops in our store all have screen flickers"
Publication date: 2005-12-14 12:15:00 Article author: Dr. Wang Number of clicks: 215 Bookmark this page
Three years ago, Ms. You from Shenzhen bought a 6,000 yuan Lenovo PC, which she used very well. Three years later, out of trust in the Lenovo brand, Ms. You spent 8,300 yuan to buy a Lenovo Tianyi 100 laptop on November 18, 2005. Unexpectedly, the screen flickered after just three days. What surprised Ms. You even more was that the notebook screen not only flickered, but also had red and black screens.
Ms. You contacted the Lenovo store and repair center within 15 days of purchasing the machine. The store informed: "All the laptops we display in the store will have flashing and red screens. This is a normal phenomenon! "The maintenance center claimed: "We have not found any fault and cannot replace it with a new one!"
The original text of the request letter is as follows:
I bought a Lenovo laptop at a Lenovo store on November 18th! The computer model is Tianyi 100. Within a few days after I bought it, the screen flashed several times. In a QQ chat, I reported the problem to Wu Jun, the person in charge of the Lenovo store. He said at the time that this was normal and that there was nothing wrong with the computer. Problem, I didn’t pay much attention to it.
Later, the laptop's screen turned red for no apparent reason. No buttons responded when I pressed it. Hot-boot didn't work either, so I had to restart it. It was then that I realized that the computer had quality problems. Early the next morning, I called Lenovo's customer service hotline. An engineer said there might be a problem with the hardware and asked me to find a repair center to check it and apply for a replacement.
So, I took my laptop to a Lenovo store. They said that the machines displayed in the store would also have flash screens and red screens. They also said that this was a normal phenomenon. After hearing what they said, Said, I have doubts about their credibility. After negotiation, they helped me reinstall the system and asked me to go to the local repair station to check it myself.
I followed me to the Lenovo repair station, and a maintenance staff used a graphics card test software to help me test it. After about three or four hours of testing, no problem was found. I asked him what to do, and he said that he could either test it here until they get off work at six o'clock, or leave the computer here and use it for a few days to see if there are any problems. I asked: "Today is the last day to replace the computer. Tomorrow we can only repair it. So if I leave my computer here and there is a problem tomorrow, can I still replace it?" He told me that no, it can only be repaired.
But there is really something wrong with my computer. Why can’t it be detected? He said that the test time might be too short, and he did not rule out that it was a system problem because the system had been reinstalled. I comforted myself and said that it might just be a system problem, and then I took the computer and went home. But there was another flash screen that night, and I didn’t pay much attention to it at the time.
The next night, the computer had a black screen again for no reason. No keys were pressed, except for restarting. On the third day, the laptop screen went black again. I contacted Lenovo customer service again, and they said the repair station would contact me within two hours. So I didn't restart the computer, and just left the screen black, hoping that the people who came to visit could clearly see the problem with the computer.
But after waiting for a long time, the maintenance center contacted me. I told him that there was another problem with the computer and that I wanted to replace it. He said that he would come to the door as soon as possible, but I waited until almost afternoon. No one came to the door and no one contacted me. I called the maintenance station again, and he said they didn't need to come to the house in this case.
On December 8, I took my computer to the specialty store again and explained the problem to him. He turned on the computer. Not long after, the black screen appeared again. People in the specialty store saw it with their own eyes. When it arrived, he didn't say anything at that time. He only said that he would take the computer to a repair station for testing.
So far, it has been 7 days, but there is still no result.
I called the service station and they said they found no fault. Later, I called Lenovo customer service. The operator who answered the phone was not the same person every time, but they all said the same thing, saying that they would respond and ask the handler to contact me as soon as possible. But no one has ever contacted me.
Request for help: Get a new phone!
Dr. Wang’s opinion:
According to the three guarantees for microcomputer products:
Article 12
The 8th after sale Within the 15th day from the 15th, if the microcomputer host or peripheral products have performance failures listed in the "Microcomputer Product Performance Failure Table" in these regulations, consumers can choose to exchange or repair the products. When a consumer requests a replacement, the seller shall be responsible for replacing the product with the same model and specifications for the consumer; when the product of the same model and specification ceases to be produced, the seller shall replace it with a product of the same brand that has performance no less than that of the original product.
Ms. You had her laptop repaired within 15 days of purchase. Therefore, if the laptop does have performance failures (except for human factors), Lenovo should replace it with a new one. We hope that Lenovo can seriously test the user's notebook and properly resolve the matter.
Lenovo notebook: Restarts after video chat, but refuses to replace hardware failure
Publication date: 2005-12-5 12:17:00 Author: Dr. Wang
On November 15, 2005, this site published an article titled "Lenovo Notebook: Video Chat Restarts and My Hands Are Hot When Playing Games." On December 5, 2005, the person asking for help, Ms. Jiang from Urumqi, wrote again: "I have already checked the laptop with a Lenovo repair station. They said that the hardware may be loose and I need to turn it on and check it. I immediately asked for a new one, but it failed. Lenovo refused! ”
The original text of the request letter is as follows:
I just bought a Lenovo Tianyi 100A notebook, the price is 11,999 yuan, it comes with a camera, and I downloaded it on QQ Super Video The computer often restarts innocently, and the computer performs self-checks when restarting. Antivirus, system redo, business as usual. Within 15 days of purchasing the machine, I contacted the seller. He said that the software was incompatible and they reinstalled the system for me. After a long time, there was no solution. Because the laptop comes with a camera, the driver is naturally provided by Lenovo, and the installation is based on the instructions. Lenovo's XP does not work, so what is going on?
Later, the seller gave me a certificate: the computer frequently restarted during use, and occasionally the video head screen went black. The above failures occurred within 15 days of purchase! I went to the Lenovo repair center and Lenovo service station notebook engineer Kuang Wei for a long time to redo the system, but the problem remained the same. I asked him to provide a certificate, and he said to ask the agent to call him. If he didn't provide a certificate, he also said that he would have to disassemble the machine and check it. Maybe the hardware was loose.
If the problem occurred less than 15 days after the computer was bought, of course I would not allow him to disassemble it, so I had no choice but to record it for him. I went to the dealer again and he said there was nothing I could do. Your computer had expired. I reasoned with him and said: "I told you that problems occurred within 15 days. At that time, you treated it as software and it took more than 15 days!" Later, his manager came and said that as long as the service station provides If you provide proof, we will exchange the phone.
But the service station engineer refused to come out, so I had to call 800 and explain the situation. The person on the phone told me to wait for a working day for a reply. Unexpectedly, the next day, we called Lenovo 800 several times and they said they were processing it. Until today, Lenovo has not responded to me.
Request for help: Get a new phone!
Dr. Wang’s point of view:
Ms. Jiang purchased a Lenovo Tianyi 100A laptop on October 11, 2005. Within 15 days of purchase, the laptop had a problem of restarting during video chat. Jiang The lady then contacted the merchant, who told her that it was a software problem and they reinstalled the system, but the problem remained the same.
Recently, Ms. Jiang found a Lenovo maintenance center. The other party initially suspected that it was a software failure and tried to kill the virus and reinstall the system, but the problem was not revived. After that, Ms. Jiang negotiated with the manufacturer many times, but neither party agreed to replace it with a new one. The merchant said: "As long as Lenovo issues a test report to you, we will replace it for you!" The Lenovo repair center said: "Your laptop has passed the 15-day replacement period and cannot be replaced!"
Since Ms. Jiang contacted the merchant within 15 days of purchasing the laptop, if the laptop does have a hardware failure, Lenovo and the merchant should replace the laptop with a new one.
Everyone knows why Lenovo has good service. The main reason is poor quality, which needs to be compensated by service.
Author: 220.165.158.* 2005-11-29 16:40
Author: HHH Reply date: 2005-12-3 19:16:26
I don’t know what you think of Lenovo’s acquisition of ThinkPad...
But from what I’ve seen Looking at the two units, there is a gap between Lenovo.
The T20 has been used for n years, and its keyboard part (surrounding) panel is a whole;
The T42 is just two panels assembled in batches... …
This can explain the decline of TinkPad quality to a certain extent, what do you think?
Author: AAA Reply Date: 2005-11-29 21:24:50
The kids upstairs~~~~~~~~~~~~~ have some free time today I'm so bored. I've talked so much with you, and I've already digressed thousands of miles from the topic. Finally, I'll summarize:
The poster thinks that the performance of a certain model of IBM's machine is relatively poor. In fact, except for the well-known fact that it has been upgraded from the previous model. The machine was "downgraded", and its performance is indeed poor, and the quality is also worrying. By coincidence, just last month, at least last month, in Tianya, I reminded everyone of the cost of this model
down news, although the poor performance mentioned by the poster does not have much to do with cost down (except that the downgrade of the display chip affects the performance of the video subsystem), repeating my point of view should not be an afterthought, right?
Then some kids pretended to be "working in the electronics industry" and asked me, did your question get to the point? Are you qualified? Although I can't find the answers to the many questions I asked casually earlier, they are definitely simple questions. Can anyone answer any of them casually? I have repeatedly emphasized the circle. If you are in the circle, you will naturally understand what I mean. You spend so much time enlightening the children, but you don’t appreciate it~~~~~~~~Hehe~~~~~~~~~I heard Have you ever been Einstein’s driver? All your questions are due to your ignorance. My "driver" can answer these things for you~~~~~~~~~~~~~
Talking about being a coward, children are patriotic. , am I not patriotic? I saw the way Lenovo smuggled CPUs at Shenzhen Customs. My feeling can only be described in one word - explosion~~~~~~ I was under 25 years old that year. I gave lessons to Shenzhen Customs and taught them how to identify Various types of ICs and their values~~~~~~~~~
I don’t understand why these children, who have no knowledge of the industry at all, pretend to be elites in the "electronics industry" and do it in their own way. What about talking nonsense in an unfamiliar field? Are you really that poisoned by cowards?
Author: AAA Reply date: 2005-11-28 22:24:30
Next, what does the rotten American coward headquartered in the United States have to do with domestic products? ?
Even if 99% of laptops in the world are MIC, then why do some brands still need to be scolded? The bad cowards here basically criticize DELL. Isn’t DELL also an American company? Isn’t it also MIC~~~~~~~~~~~~~~~~~~~~~~~~~~~~
About why bad cowards are made in my country. The main culprit for low professional standards is that I have expressed this view more than once, and I have never seen anyone falsify it. I have said it too many times, so I don’t want to be wordy. I don’t know the predecessor of the bad coward - Lenovo - Those who stole the concept of "home computers" from Daystar, made rubbish PCs, and had Great Wall and Inspur engage in price wars, it would be best not to embarrass themselves on this topic~~~~~~~~
Another embarrassing thing is the sentence "Lenovo's is not OEM, SONY is also"~~~~~~~~~~ even OEM and OEM are the two most common electronic industries. I don’t understand the concept of it, so I suggest you go back and recreate it~~~~~~~~~~~~
Speaking of semiconductor memory, I’m really sorry to expose your ignorance again, let’s do it first Let’s talk about the finished module. Everyone knows that K-note’s products are good, and the price of domestic K-note is very affordable. So do you know which brands of particles are used in K-note’s module? Which brands of pellets are not used? After digressing, let’s talk about pellets. How many levels can pellet manufacturers be divided into? Who are the top manufacturers? Which of these manufacturers have sub-brands? How many levels do these manufacturers divide their products into? close
Here comes the key question, should a coward buy pellets or modules? What's the purchase price for Rotten Coward? What level of module can I buy at this price? What grade of particles can be used for such a module?
Don’t forget to do your homework and answer all the questions raised above. Don’t worry, since I asked them, it must be difficult, or basically impossible, for you to Google the answers. If there is no "circle", why use it?
Author: AAA Reply date: 2005-11-29 09:15:37
There is no need to say whether you admire or not. To be in an industry, you must understand it thoroughly, otherwise you will not be able to make a living. I don’t even have anything to eat, I know this is just to survive~~~~~~~~~~~~~~~~~
If you are not doing this, there is no need to show you on the topic of being kicked. Ignorance, many media practitioners now love to get kicked~~~~~~~~~~~~You can often see very funny kicking articles in newspapers and magazines~~~~~~~~ ~~~~~~~I guess I will use such a fig leaf after being exposed~~~~~~~~~~~~~~~~No wonder I am often called a "prostitute"~~~~~~~ ~
For a business person, it is shameful not to understand cost
down. If you can’t figure out why a bad coward would lower quality requirements, you can just google Liu Jun’s paragraph If you want to learn from me, you don’t even know who Liu Jun is~~~~~~~~~~~~
“The first priority is to reduce IBM’s costs”
"How to bring about synergies after the merger of two companies can be divided into several aspects. The first is the synergy in procurement. Because you know that the two companies combined will have a larger procurement scale. I think the two companies will have a larger procurement scale when combined. A more optimized cost structure"
Let me show you another press release:
===================== ========Beautiful dividing line=============================
From 5 Starting from March 1st, the new Lenovo has been able to compare the procurement data and information of IBM and Lenovo very openly (because the announcement was made on that day, the CD matter had already been secretly operated before). Since 80% of the expenditure in the PC supply chain basically comes from material costs, procurement is recognized as one of the businesses that can most immediately reflect the benefits of the new Lenovo merger, both in terms of scale and synergy, and is even called This is Lenovo’s “first shot” in launching integration.
Employees in the purchasing department realized their importance in the new Lenovo PC empire as early as May - Lenovo executives visited frequently, and operating costs have begun to be compressed in the gentle breeze: it turns out that IBM is Most of the senior managers responsible for strategy and customer relations in raw material procurement were not transferred to the new Lenovo during the division last December. These positions, mostly held by Hong Kong and foreigners, were retained in IBM's server department. Thousands of contracts originally signed by IBM and Lenovo with their suppliers were reviewed by people in this department between the announcement of the merger and May 1, and then re-signed one by one in the name of the new Lenovo. The workload was so overwhelming that Qiao Song described him and his colleagues as having “no spare time” during this time.
By May 1, the procurement department's process had been integrated and optimized. It is not difficult to see that Qiao Song and his colleagues were trying to find a relatively compromise and perfect process. Although IBM's original process is perfect, because the procurement department also serves various products such as servers, mainframes, and software, this procurement process is not specifically designed for PCs. Lenovo's process is exactly the opposite. As a company struggling for survival, it has not only been branded with PCs since its birth, but has always been pursuing high efficiency and cost reduction. The new process design follows the same principle as the new Lenovo's choice of business model, striving to improve efficiency and reduce costs.
For example, IBM used to find a supplier to buy PC components. The supplier's price may not be favorable, but because it is an important component supplier for IBM's other products, the PC department had to buy PC components from here in order to take care of it. . This kind of business balance problem must have existed before the PC department was independent from IBM, but now the new Lenovo can change its original approach once it considers PC issues alone. (Reading this paragraph requires a lot of background knowledge, about the purchasing of rotten cowards)
"This is how money is saved little by little." Qiao Song explained. Some integrations have quick results. For example, if both parties want to buy the same thing and choose the same supplier, the scale effect will be immediate after the integration. But some things are different. "For example, motherboards. Lenovo and IBM are both companies that promote innovation and will not buy universal motherboards designed by motherboard manufacturers for compatible machines." Qiao said, "And the designs of both parties are definitely different. , so each has to go to the original supplier to get the goods. "But once the integration of technology and design is achieved in the next generation of products, the suppliers on both sides can be gradually integrated to maximize the benefits brought by the scale effect. change. “And all these changes take time.
"(Personally I think this paragraph is the most despicable~~~~~~~~~~~~~~)
================== ===========End of division=============================
Again By the way, let me tell you that cowards don’t dare to touch the T series and X series now, and they don’t have the technical ability to touch the T series and X series. The sales of the R series in China are quite large. Let’s do human experiments on low-end users first, and low-end users in China. If The response is not strong, but the action may increase~~~~~~~~~~~ Because the Chinese blindly worship foreign brands, low-priced and inferior IBM will continue to be sold domestically, while in the international market, the plan of the bad coward will be hidden. TP brand, recommend the coward brand~~~~~~~~~~~~~~~ Let me tell you what you think, what you don’t think, your thinking is still far behind~~~~~~~~ ~~~~~~~~~How to run a business?
Author: AAA Reply Date: 2005-11-28 22:07:33
Haha, it’s really good upstairs. It's pitiful. I haven't been here for a long time. When I first came here, I shared my experience in the past few years with people on the workplace page. People in the industry can understand at a glance what I can do and what I have done~~~~~~ ~~~~~For someone like you who has worked in an electronics factory for two years, and your mind is full of 3-cent retail sales, you should be able to understand what I am talking about after another ten years or so~~ ~~~~~~~
Let’s see what level you are at~~~~~~~~~~~~~~~
Why are you the first to do NB design in China? Do you have to work with Taiwanese or Japanese people? Have you never heard of design
house? Although our works are ODMed by NEC, there are also American companies like CPQ, yes. There are Taiwanese among the masters. Some of them are from TI, some from FC, some from BL, and some from Intel. My direct boss is the originator of the "chipset" concept. For those who have just stepped out of school, Do you have time to be depressed when you have to absorb so many different categories of knowledge and skills in such a short period of time? The only ones who are depressed are users like you~~~~~~~~~~
Yes I have also worked in software. Do you know how big the scope of software is? Is software the “brand of IT”? When I wrote "PCI Bus Design Guide", you were still explaining Cyrix to the team. EMI during motherboard design
Did you just put on the red scarf when you were canceling? When I translated the Pro/E
8 and Allegro Chinese tutorials, didn’t you just get rid of the problem of urinating on the bed? ~~~~~~~~~~~~~~~~~Have you ever used AMD CPU? My code is included in the public versions of the two major BIOS vendors that support AMD, and supports Intel
In the public version of the CPU, part of the video code is also mine. The software will not be kicked. If you have the ability, you can unplug that small piece of EEPROM and come up with me to make bricks~~~~~~~~~~~~~ ~~~~~~~~~~~
Okay, I won’t talk about you in terms of technology. You won’t be able to digest the accumulation of so many years. Let’s talk about production~~~ ~~~~~~~
What are the differences in P/R requirements between Europeans, Americans and Japanese? How many editions does IBM require for M/P? Even Taiwanese industry generally requires X01 to X03 to be A, what about the bad cowards? What inspections need to be redone when changing suppliers and lowering quality requirements? How much time will it take? Please tell me~~~~~~~~~~~~~~
The unit price of RC components is indeed low, so your level is also so low~~~~~~~~~ ~~~Do you understand what IBM quality is? What specifications do you require when buying a resistor? Do you know what indicators IBM requires for a resistor? Have you specified the brand when buying resistors? Among so many suppliers, how many resistor factories are qualified to be on IBM
AVL? Reviewed every year
Do you know how much the factory costs? Haha~~~~~~~~~~Don’t talk about RC components? Let's talk about ICs then. Does your factory conduct a full inspection on all ICs? What does the full inspection include?
Next, how do you usually hold the hard drive? How do all computer assembly workshops in China transport hard drives during assembly? Let’s see how many people in Tianya can answer such a simple question~~~~~~~~~~ What qualifications do people who have never been on a production line have to discuss PC manufacturing?
Okay, I see you don’t understand production. Let’s talk about the market. What happened to Shenzhou? What happened to Xinlan? Going higher up, what happened to Fang Zheng? What happened to Ziguang? What happened to TCL? Why didn't they think of changing the screen or the shell? Because they all know that if they want to sell computers to novices like you, they must learn from Donkey Shit Daner~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Have you forgotten that the rotten coward spent a few years in stock before changing his name? Is it an allusion to put a 4000 rpm hard drive into a so-called flagship model and sell it to Sichuan? Forgot which company was the first to launch the PIII computer with garbage configuration? Forgot the "Happy Linux" that can't enter the desktop on a new machine? Forgot to use the "old stock" Northbridge chip QDI motherboard? Haha, there are too many~~~~~~~~~cost
Down can only do the abacus inside and change the shell. Are you really "engaged in the electronics industry"? Some time ago, I heard that people who sell pirated DVDs in Zhongguancun are also said to be in the kicking industry~~~~~~~~~~~~~
Baidu_Lenovo Bar
As a Lenovo person, I would like to What I want to say
The quality of Lenovo’s products produced in the 1990s is really hard to say, including many current users who buy Lenovo’s new products. They developed a good impression of Lenovo at that time. As a Lenovo employee, I cannot praise the current quality of Lenovo products. Whenever a friend or user asks me to recommend a Lenovo product, I always ask politely, how is your financial situation? Because no one from Lenovo’s staff can guarantee the probability of product failure of Lenovo’s products worth less than 10,000 yuan. If you buy a desktop computer, if you can buy a commercial model, never use a home model. If you can buy a product worth more than 10,000 yuan, never use a 1,000-yuan product. If you don't have this power, don't buy a Lenovo computer, because maybe the gods of decline will come and you won't even have to cry.
Every day I receive many calls from Lenovo users at 800. They have black screens, freezes, restarts, no sound, power leakage, network cards being struck by lightning, smoke coming from the host or monitor during use, color casts on newly purchased computers, and CPU The fan is loud, the hard drive makes abnormal noise, etc...
Sometimes it is clearly the fan and the hard drive is outside the normal range, but the user is told against their will that this is normal. Even if an engineer is arranged to come to the door, the problem is The answer is still normal and no repair or replacement is required. Many times, I have arranged door-to-door service for users on my side, but the order is always canceled ruthlessly, or the service station informs the user that it is not covered by the warranty, or there are not enough maintenance manpower, and it may need to be sent for repair, or it may take a long time... As a result, many users give up on repairs or send them for repairs. At the same time, they have to be criticized by their direct leaders and have to consider their own performance... At this time, I always want to ask what if you are a user. One time I finally asked this question, and the answer I got almost made me bleed, "Only SB buys Lenovo."
Once, a Shandong aunt had a problem with her computer. She was an old man at home and her children had gone abroad. She really didn’t understand computers and wanted to guide the user to solve the problem. I gritted my teeth and guided the user to operate it for 2 hours, and finally was The leader scolded me and told me to consider Lenovo's costs. Lenovo would pay the 800 phone bill. I have nothing to say...
Look at what Lenovo is thinking about now, maximizing interests and maximizing profits. Originally, this was also the inevitability and law of survival in the business world, but if we abandon these users as gods, where will the profits and benefits come from? Since I am still working at Lenovo 800, it is not convenient to give practical examples to tell you many unexpected things, because this may cause me to lose my job.
Be cautious when buying, you will be the one to suffer the loss. Finally, thank you for reading the nonsense I said. How about Lenovo? Many people know Lenovo’s products. I'm just telling everyone what I want to say.
Author: 221.221.149.* 2005-10-2 23:27