1. What about your product allergy? Can you return it?
Answer: Our products have undergone rigorous panel safety testing, and contains plant ingredients, the panel does not have any *** sex, if your panel is sensitive to the panel, today you buy the product we can give you a trial pack of it, you can use the trial pack in the ear after the trial, you do not open the new product packaging, if allergic to three days, you have to return with the purchase of a small ticket, if the trial is fine, then you can use the trial pack in the ear after the trial, you do not open the new product packaging, if allergic to three days you with the purchase of a small ticket to your return, if If you are allergic to the new product, you can return it within three days with your shopping ticket, if it is okay after the trial, then you can rest assured that you can use the new product.
2. Customers have questions about whether the product is purely imported.
A: See whether the product is purely imported 1 foreign labeling 2 bar code 3 origin 4 Wei Jin quasi-number.
3. Products can be mixed with several brands?
A: Mixed use can be, but not more than three brands, sensitive panels can not be mixed, because the product generally contains allergy-causing ingredients preservatives, anti-inflammatory agents, or the consumer's own allergy-prone skin, it is recommended that the mix of different brands to be cautious, it is best to use before the panel on the inside of the small arm to do the test.
4. Can I not use the same brand of makeup and skincare products?
A: makeup and skin care products can be mixed, skin care products to improve skin quality, makeup modification of the face, facial features, the role is not the same, makeup does not directly affixed to the panel, but the direct use of the same brand is better, which ingredients have similarities, can play a complementary role.
5. Why are there impurities in perfume?
A: The production process of perfume is the extraction of animal or plant pollen, seeds and other natural extracts, there is a small amount of precipitation is a normal phenomenon, the spout can be filtered, a small amount of sediment does not affect the use.
6. product does not work how to do? How long does it take for the product to work?
A: First of all, according to the climate, the environment, the customer's skin type, living environment, habits, etc., targeted recommendation of our products, and the correct way to introduce to the customer, the panel of the metabolic period of the epidermis is generally 28 days, dermis metabolic cycle of 42 days, but according to the customer's different skin type, the time to be fluctuating, and is not absolute.
7. Why are the products so expensive?
A: First introduced to the customer our retail price is the national uniform, and then the quality of their own brand of products, especially special ingredients and unique patents and other features introduced to the customer, so that customers feel value for money, value for money.
8. National brands are not as good as imported brands?
A: Pure imports and national brands have their own advantages and features, for consumers, the most suitable for their own, the most can help improve skin quality is the best.
9. acne products can go to the root? What about acne marks?
A: can go to the root, the first introduction to analyze the causes of acne, and then recommended according to the different types of skin quality of its appropriate products, the reason for two kinds of reasons, one is the internal causes, endocrine, dietary habits, and the second is the external causes of air pollution, oily skin, choose to have a clear identification of the professional acne products, recommended skincare knowledge of milk + Pearl Powder to remind customers of the treatment of acne but also acne, choose the right skin care products for themselves! The first thing you need to do is to choose the right skincare products for you.
10. hydrating spray products can deep panel?
Answer: If the spray products used in the makeup, can play a role in softening the role of water, hydration to help the panel to breathe, such as used in the makeup, can play a makeup, improve the panel's ability to retain moisture, in the high temperature, humid place panels can be obtained from the outside air to maintain moisture, and in the air drier places, moisture is easy to lose, then the spray not only to moisturize the panel, but also to improve the panel's ability to retain moisture. This will not only moisturize the panel, but also improve the panel's ability to retain moisture.
11. Customers do not want to use sunscreen products in winter, how should I introduce?
A: UV rays exist all year round, summer is the main season of sunscreen, but do not neglect the winter or other seasons of sunscreen, including cloudy days, rain are 80% of the presence of UV rays, so the winter you can choose to multiply a little bit of sunscreen, isolation, and other products, and never ignore the winter of UV rays.
12. What if I don't want to use the products of a certain country?
Answer: first ask the customer which country's products, if the counter of their own brand expressed disapproval, you can patiently explain to the customer the development of their own brand history, the characteristics of the product, so that she understands the product's good and bad, can not be which country it is to determine whether or not it is suitable for them to be able to improve their own skin texture is the best product.
13. With other brands of eye cream is fine, why use your brand something?
Answer: First, understand what customers used to use eye cream, state different, use different feeling; Second, different eye cream replacement, eye panel needs an adaptation process; Third, each brand has its own use of techniques, dosage, order, should be used according to the brand's use of the program correctly, can achieve good results.
14. Nutritional cream can be used in the morning and evening, you can save the day cream, how convenient.
A: Nutritional cream can be used in the morning and evening, but the day and night situations are different, the panel during the day to resist the damage of the external environment on the panel, isolation of ultraviolet rays, makeup, locking moisture, the evening cream is mainly the role of metabolism, repair panels, so it is recommended that the day cream, the night cream separately, nutritional cream can be used in the day cream before the day cream, the ultraviolet rays during the day is strong, air pollution is serious, it must be used to protect the panel day cream, the nutritional composition of the night cream is higher than the panel. The night cream's nutritional components are higher than the day cream, and the price of the night cream is usually higher than that of the day cream.
15. Your product has alcohol flavor?
Answer: Each panel has different requirements for skin care ingredients, oily panels have poorer antibacterial ability, the right amount of sprinkles to join the panel can help the panel of antibacterial, antimicrobial, on the panel, only good outside, no harm. The right amount of alcohol on the one hand can completely remove the stains deep in the pores, on the other hand, the panel can not absorb the nutrients through the application of direct delivery to the parts of the panel needed, in addition to the national standards of measurement below a certain standard can be ignored.