1.clinic 2022 work plan sample
1.public **** health work to establish health records as a carrier, to all types of key populations as the focus of the object, to the various preventive and protective medical work as a bridge to the full development of health education, program immunization, maternal and child health, chronic disease management and other nine public **** health The work.
2. Immunization work should be planned, summarized, supervised, recorded, all kinds of reports should be neatly filed and stored, the countryside two-level epidemic prevention network is sound, to ensure that the cold chain equipment is functioning properly, the report of infectious diseases in a timely manner, accurate, basic vaccination rate to meet the requirements of the target, timely and effective reporting and disposal of public **** health emergencies.
3. Maternal and child health aspects of the work should be planned, summarized, supervised and recorded, a variety of statements should be neatly filed and stored, the card form book is complete, logical relationship is reasonable. Do a good job of reducing the sales program subsidies and subsidies for regular publicity. The situation of newborn hearing screening and AIDS testing and screening is registered and reported to the relevant departments in a timely manner. Do a good job of publicizing and supervising the hospital delivery of rural pregnant women.
4. The office and the medical department complete their daily work in a timely manner, regularly or irregularly on the hospital's medical services and health quality control, strict implementation of the work record, strict investigation and punishment of off-duty, crosstalk, poor service attitude, etc., combined with the inpatient department of the quality of medical records quality control.
5. The pharmacy, the fee office strictly enforce the medical fee standards, price accuracy rate of 96% or more; strict implementation of the relevant provisions of the management of bills, no violation of financial discipline behavior.
6. The NAC has a full-time clerk, on time and regularly in a prominent position on the NAC subsidy funds in the countryside for publicity. The management of the clinic to put an end to the occurrence of impostor, patients hospitalized in the treatment of drugs strictly abide by the new rural cooperative drug directory. The new cooperation to strengthen the publicity work, from the expansion, raise the standard, convenient, strict management of the four aspects of the work.
7. Strengthen the development of Chinese medicine, Chinese medicine hall, Chinese medicine physical therapy room as a carrier, to carry out the characteristics of Chinese medicine treatment. And combined with the new rural cooperative, to achieve 100% reimbursement of outpatient Chinese medicine.
8. The implementation of the hierarchical management system of medical institutions, all with the province's common outpatient medical records.
9. Implement the spirit of the provincial and municipal in-depth reform of the medical and health system, and actively implement the government-run primary health care institutions equipped with the use of GJ basic drug system and rural integration, the GJ announced 307 kinds of basic drugs and the province's 206 kinds of drugs, all the implementation of zero-differential price sales, to achieve 100% reimbursement of outpatient Chinese medicine. Strictly implementing the GJ Clinical Application Guidelines for Essential Drugs and the GJ Essential Drugs Prescription Set to standardize the use of essential drugs, and strengthening the management of the use of essential drugs. Strengthen the management of drugs, drugs and disposable equipment and materials in and out of the registration, the implementation of precision, anesthesia drugs, "five special" management, while doing a good job of reporting adverse reactions to drugs and medical equipment.
10. Set up a suggestion box, widely solicited patients' suggestions, opinions did not improve the work of our hospital in a timely manner, the problems raised by the patients should be seriously investigated and verified, and the relevant personnel to carry out reasonable rewards and punishments.
11. Outpatient system has been a manual, the system developed to grasp the implementation of the above are in accordance with the actual situation of our hospital after the study. Therefore, please all departments and outpatient staff to seriously fulfill the rules and regulations, in order to discipline their own, the strict implementation of the leave system, treat the patient to be cordial, not allowed to work during the time off duty, string of posts, not neatly dressed, etc., it is strictly prohibited to work during the time of the Internet to play computers and other cases, such as found, in accordance with the relevant system, the deduction of some or all of the uplift wages.
2. Clinic 2022 work plan model
A good outpatient service quality inspection and assessment of registration
Regularly convene the morning meeting to convey the spirit of the meeting, summarize the experience, learn from the strengths and make up for the shortcomings of this month in a timely manner to inform the results of the month's quality inspection and assessment, to rectify the deficiencies of the work, the prescription of the problems in a timely manner to feedback to the physician, so that it can be corrected in time. The company's website has been updated with the latest information on the company's website.
Second, do a good job of statistical analysis of outpatient work
Daily in the tour of the outpatient clinic departments, found that the problem of timely notification of the leadership, medical department, section chiefs, *** with the debates, and timely resolution. The clinics open the door on time, not late, leave early, off duty, strings, do not allow patients to find a doctor, the daily inspection records are clearly registered, the end of the month to report to the leadership in charge and the Medical Department.
Third, seriously implement the implementation of the hospital to carry out the three good and one satisfaction and medical action
Continue to implement the outpatient one-stop service, shorten the time of the masses, convenient for the patient to see a doctor, everywhere in the patient-centered, quality-centered, wholeheartedly for the patient.
Fourth, diagnosis and treatment services
With the increase in the number of outpatient visits, and actively carry out the appointment diagnosis and treatment services, the implementation of the specific operation of the appointment booking method and process, the appointment form includes:
(1) telephone appointment. (2)Appointment at the hospital desk. (3) Appointment directly to the expert. (4) Other: online appointments through the hospital website and community and rural primary care organizations to contact for appointments.
V. System
The first physician responsibility system is seriously implemented, and over-scope of practice and unlicensed work are not allowed.
VI. Do a good job of registration services and pre-screening triage
Fever patients to do a good job of registering records, if infectious diseases, doctors and patients at the same time do a good job of self-protection and disinfection and isolation work.
VII, with the hospital infection office to grasp the infection management
Regular supervision of the hygienist's disinfection, sterilization work, and do a good job of classification management and registration of medical waste, to ensure medical safety, and to maintain the health of the regional environment clean and sanitary.
VIII, responsible for the retired rehired staff of office supplies and materials supply
Do outpatient medical records and sick leave audit, stamping work, regular outpatient physician registration fee statistics, distribution work.
Nine, obey the leadership at all levels, listen to the arrangements
Timely completion and seriously convey the hospital issued by the work of the task.
3. Clinic 2022 work plan model
(a) clinical departments
focus on the quality of the case (including now hospitalized cases, archived cases), the rational use of antibiotics, the prevention of medical errors and accidents, and so on, the organization of the medical quality inspection team to discuss the development of the inspection and evaluation of the rules and regulations, as well as the system of rewards and punishments.
1, the quality of the case: strictly in accordance with the "xx provincial medical record writing norms" (xx revised version), the inpatient medical records, medical records and their related information writing further standardization requirements.
① monthly from time to time to organize the inspection team under the clinical, sub-inspection of the quality of the current medical records and make comparisons.
② every three months to check the quality of archived medical records and make comparisons.
2, the rational use of antibiotics: according to the city of xx xx in September of the preparation of the "rational use of antimicrobial drugs management approach" (for trial implementation), to inspect clinicians whether the rational use of antibiotics. Refer to the book's third section of the evaluation of the rational application of antibacterial drugs to view ① indications and contraindications for use. ② The principle of prophylactic application of antibiotics.
3, the course of antimicrobial drug therapy.
4, the therapeutic dose of antibacterial drugs and the route of administration.
5. Combination of drugs and contraindications.
6, to prevent medical errors, accidents and disputes:
① From the previous medical records inspection found that the computer prints medical records of many loopholes and pitfalls, in order to truly and timely record of the patient's condition, the provisions of the admission record, the first course of the disease and surgical records and other records can be printed by the computer, the course of the record must be written with a pen.
② Emphasize the true and accurate "death check registration", "critical and difficult case discussion registration", "rescue of critically ill patients registration" and physician shift book and other project records.
7, the organization of diagnostic and treatment standards and related laws and regulations of the study.
(B) outpatient clinic
1, to further improve the function of the outpatient clinic, do a good job of infectious diseases pre-screening triage.
2, set up, arrange the outpatient department experts column, announced the specialties of experts and clinic time, convenient for patients.
3, the organization of quality control inspection team to discuss the development of inspection and evaluation rules and rewards and penalties system. Regularly (1-3 months) organize the inspection team in accordance with the "xx provincial medical record writing norms" (xx revised version) and "rational use of antimicrobial drugs management approach" (trial) to check and evaluate outpatient medical records and prescriptions.
(C) medical and technical auxiliary departments
Organization of medical quality inspection team to discuss the development of inspection and evaluation content, methods, rewards and penalties.
Organs, organizations, enterprises and institutions at all levels, the work of a certain period of time in advance to make arrangements and intentions, it is necessary to formulate a work plan, use the work plan this kind of official documents.
4. Clinic 2022 work plan model
First, seriously do a good job of appointment clinic
1, make full use of the hospital's website, microblogging, on-site, telephone and other platforms to carry out appointments clinic and time-slot services, including expert outpatient clinics, specialty outpatient clinics, general outpatient clinics.
2, improve the appointment system and norms, operating procedures, and gradually increase the proportion of patients with appointments.
3, the establishment of the primary health care institutions with linked cooperation to carry out the appointment referral service, the operation of standardized and smooth process.
Second, improve outpatient process management
1, optimize the structure of outpatient clinic layout, the implementation of convenient measures to reduce waiting for medical treatment. Actively communicate and coordinate with the registration office, the support department, the rational development of outpatient key areas and peak hours of effective measures to protect the order and consistency of outpatient treatment.
2, in the website, microblogging platform, outpatient hall display public clinic information, medical staff clinic time change can inform patients in advance, the implementation of 24-hour appointment, consulting telephone service.
3, improve the medical resource allocation program, real-time monitoring of outpatient flow, and do a good job of coordination between outpatient and auxiliary departments.
4, the establishment of outpatient emergencies early warning mechanism and treatment program, strengthen the technical training of medical staff to improve rapid response capabilities, proficiency in a variety of emergencies report and treatment process.
5, the development of relevant systems and processes to support the development of multidisciplinary integrated outpatient.
6, improve outpatient performance evaluation and distribution program, and outpatient service quality closely linked to the utilization of outpatient resources.
Third, do a good job of emergency green channel management
1, the layout of the Emergency Department in line with the characteristics of the emergency rapid process to meet the green channel requirements.
2, emergency physicians, nurses configuration to meet the needs of emergency work. Regular emergency professional skills training, the development of assessment mechanisms. Supervisors conduct quarterly assessments.
3, strengthen the emergency examination, triage work, the implementation of the first diagnosis responsibility system, consultation system, acute and critical patients to implement the first rescue, after payment. Requirements for emergency rescue registration is perfect, complete medical records, admission, referral, transfer to the Department of the condition of the handover.
4, to further improve the emergency trauma, myocardial infarction, heart failure, stroke, craniocerebral injury, respiratory failure and other key diseases of the emergency service process and norms.
5, according to the hospital to develop major emergencies emergency medical rescue plan, supervise the emergency department to develop a large-scale rescue workflow, to ensure that the green channel is smooth.
Fourth, pay close attention to the quality of medical care and medical safety to enhance the level of medical services
1, to strengthen the medical safety education and related laws and regulations, strict implementation of the "Medical Practitioners Law" and "Regulations on the Punishment of Medical Accidents" in the relevant provisions of the standardization of medical behavior, so as to practice according to the law, to improve the legal awareness and self-protection, and to respect the patient's right to know and the right to choose, to avoid the occurrence of medical disputes. The medical dispute occurred.
2, the establishment of a sound medical quality and medical safety management control system, strengthen quality control, strict implementation of medical writing standards, the registration of outpatient logs and a variety of medical documents written quality regular checks. Increase the efforts of medical safety management, to eliminate all hidden dangers that are not conducive to medical safety.
3, strengthen the medical staff of the three basic and three strict training and continuing education, to promote the medical staff to take the initiative to learn, and constantly master new knowledge, and constantly improve professional skills.
4, strengthen the training and management of emergency. Require every staff member to master emergency measures as far as possible, so that once the emergency can be correctly dealt with, to minimize the harm.
5, strengthen the management of fever clinic, do a good job of infectious disease prevention and control, found in a timely manner to report, and actively cooperate with the hospital departments, do a good job in monitoring major infectious diseases and group prevention of public outbreaks **** health.
6, do a good job of outpatient management of special patients, seriously do a good job of communication with various departments, and constantly improve the quality and safety of outpatient.
7, strengthen the training of talents, absorb innovative knowledge, pioneering, and improve the level of medical technology; strengthen the outpatient department of new technology and new business development, so that the hospital stepped on a new level.
5. Clinic 2022 work plan model
I. Work ideas
Maternal and child health work in the new conditions of difficulties and opportunities coexist, affecting the development of maternal and child health. In this regard, we must attach great importance to learning, facing the reality, seeking truth from facts, seizing opportunities, advancing with the times, and working hard in order to continue to promote the development of maternal and child health.
First, we must strengthen the situation and mission education, in-depth development of patient-centered, improve the quality of medical services, hospital management year activities, to promote the standardization of hospitals, scientific and standardized management. Seriously study the health laws and norms and health reform policies, clear objectives and tasks and the difficulties faced, and further enhance the sense of anxiety, the sense of competition, and strive for development in the difficulties.
The second is to strengthen the work of the sense of enterprise and responsibility, firmly establish the concept of development is the hard reason, through various ways and means to actively promote themselves, marketing themselves, and constantly improve social awareness and trust, and strive to create a good social work environment, to lay a good social foundation for self-development, and to promote the sustained development of maternal and child health.
Third, we must strengthen the concept of purpose education, so that all station personnel realize that maternal and child health is an important part of the public **** health, to further strengthen the idea of health care first, correctly deal with the business relationship between health care and clinical, to enhance the sense of service, establish a people-oriented service concept, and constantly optimize the way of service and service attitude to improve the quality of service.
Fourth, we must strengthen the concept of efficiency education, in the service of both the need for examination, treatment, medication, and strive to reduce the economic burden of the masses, but also to enhance the concept of efficiency, and actively guide the masses to rational consumption, pay attention to the structure of the income, and improve the effectiveness of the service.
Fifth, we must pay attention to collectivism education, so that the whole station personnel realize that they are a part of the collective, set up a home and family, consciously do hard work and thrift, practice economy, and strive to eliminate wasteful behavior.
Sixth, we must continue to pay attention to the industry style education, education of the whole hospital personnel consciously to comply with the law, abide by professional discipline. At the same time to consolidate the results of the creation of civilized units to further strengthen the quality of medical management and spiritual civilization.
Second, the work objectives
1, grasp the quality management innovation quality is the foundation of the industry, is the fundamental survival and development of the hospital. Change the traditional concept of people always make mistakes, to make the hospital through strict management, so that the quality of the work of the hospital on the stage, on the grade. Medical and nursing departments should grasp the supervision and implementation of rules and regulations, grasp the link quality control management, avoid the occurrence of errors and accidents, and implement the quality accountability system. The health sector should be strictly in accordance with the provisions and requirements of the higher level of maternal and child health care work, so that the data reported in a timely and accurate, to ensure that the health indicators up to standard.
2, grasp the concept of service innovation in adhering to the people-oriented basis of innovative service model, update the concept of service in the diagnosis and treatment process between doctors and patients to implement face-to-face exchanges, eliminating the patient's sense of strangeness, to enhance their trust. At the same time, we should closely follow the work of industry style rectification, to strengthen the construction of medical ethics, to the patient first, service first and the patient is always the right concept throughout the diagnosis and treatment process. Adhere to the integrity of the service, to maintain the signboard of the hospital without red envelopes. External to take the approach of going out for the people to send warmth, care, health, to increase the information network services, in order to tell the maternal, infant and child health care knowledge in our hospital archives and accept the time of the health examination, etc..
3, grasp the marketing innovation with the continuous development and improvement of the market economy, hospital marketing in the pursuit of adequate sources of disease, expanding the scope of medical business, improve the hospital's visibility and so on played a pivotal role, more and more by the health care unit's extensive attention. First, we should grasp the internal marketing management. Internal marketing in the final analysis is the quality of medical care, quality and efficient service and the team spirit of all cadres and staff, to increase management efforts to improve measures to provide patients with the required and satisfactory medical services, in order to retain patients, and through the patient's 'publicity to obtain more sources of disease. Secondly, external marketing should focus on publicizing the hospital's new, special, specialized projects, to play the role of the network, to improve the public's awareness of disease prevention and health care through health education, to improve the public's sense of identity and trust in the hospital's services
4, to grasp the construction of the workforce to plan and step by step to strengthen the training and education of the workforce to strengthen the business learning, the organization of academic lectures, the three basic exams and technical competitions, to improve the quality of the workforce. Improve the quality of staff business. Select and send technical backbone to higher hospitals for further training and study, and encourage the staff to become successful in their positions, and to obtain high academic qualifications through self-study, correspondence university and other means. Attention to talent cultivation and introduction of the hospital's existing professional and technical backbone in the distribution system to give preference, appropriate treatment.
5, grasp the hospital connotation construction
(1) to strengthen the party building and ideological and political work. Adhere to Deng Xiaoping Theory and the three representations of the important idea of arming the whole hospital staff, give full play to the role of the party branch battleground, mobilize the enthusiasm of the majority of party members and employees, to ensure that the political and ideological work of the hospital and the construction of spiritual civilization to a new level.
(2) Revision of systems and duties. All of the hospital's rules and regulations and job duties to clarify and improve, compiled into a book, and organized by the department as a unit to study, so that employees clear duties, work norms, and constantly improve the overall service function of the hospital.
(3) safety work, including medical safety, fire safety, transportation safety, personal safety, etc., each department should establish a solid sense of security, do a good job before, during and after the supervision and management, and grasp the implementation of the relevant rules and regulations to ensure the safety of the hospital.
Third, the specific requirements
1, the strict implementation of the work requirements in the statement of responsibility, all types of personnel in the department to strictly fulfill their respective duties, strict implementation of the job responsibility system. To face the patients with serious, serious, cordial and confidential work attitude. Strengthen the unity among the workers, respect each other, trust each other, and unite and help each other. Strengthen the management of the law, adhere to the law practice, according to the law, service, licensed, strict compliance with maternal and child health care, treatment, nursing work norms and operating procedures to ensure medical safety.
2, strengthen the political theory study, constantly improve the level of political theory, play the spirit of love and dedication, establish a correct outlook on life, values. Cultivate professional ethics in practice, give full play to the positive initiative of each person, for the healthy and sustainable development of my station to make suggestions.
3, strengthen labor discipline, improve the rules and regulations. The department should have a plan at the beginning of the year, the end of the summary, the strict implementation of the job responsibility system and the system of responsibility for the first diagnosis, on time, off duty, and adhere to the workplace. Civilized medical practice, do not use medicine for personal gain. Carry forward the spirit of dedication, the hospital and family, the unit has something on call.
4, standardize the writing of various types of medical documents, the implementation of the three-stage inspection system. Medical personnel at all levels should carefully fill in the medical care related information, so that the content is detailed, accurate data. Station leaders regularly and irregularly medical, nursing checkups, found that the problem, point out corrections in a timely manner, to prevent the problem before it occurs. Strengthen business learning, improve theoretical knowledge level, regular organization of medical staff to focus on business learning, usually self-study-based, and the monthly business knowledge to study the examination, the examination results are recorded in the assessment results, and wages are linked.
5, to strengthen maternal and child health care, vigorously publicize knowledge of maternal and child health care, to carry out urban and rural married women's disease screening and treatment work. Efforts to expand the coverage of rural women's disease screening and treatment, and improve women's health. It is earnestly implementing the one law and two new programs to raise the general public's awareness of self-care. To do a good job of providing community services to reduce the prevalence of the four childhood diseases. Coordinate with the Women's Federation and street offices to carry out health knowledge lectures, and do a good job of women's and children's health care.
6, do a good job of maternal health, consolidate the results of the baby-friendly hospital. To pre-pregnancy, pregnancy, labor and delivery, postpartum and other links to start, to grasp the childbearing age of women's health care during pregnancy and childbirth. We will vigorously publicize the benefits of breastfeeding, strictly enforce breastfeeding regulations, strictly review the indications for surgical delivery, and reduce the rate of surgical delivery. Strengthening the management of high-risk maternal follow-up, improving the quality of high-risk screening at the county level, and improving the system of registering, consulting, reporting and following up on cases of high-risk maternal screening. Maternal health to continue to high-risk screening as the focus, the management of maternal high-risk screening as a top priority work to grasp.
7, child care institutions, child care institutions, to increase publicity, seriously do a good job of initiating and organizing work, and strive to improve the quality and level of health care, expanding the social and economic benefits of child care. Do a good job of children's physical examination, to prevent the occurrence of children's four diseases, guide children to diet, nutrition, strengthen the frail children, high-risk children screening, grading management, this work should be carefully organized, enthusiastic service, careful inspection, scientific guidance, timely treatment, timely feedback, and constantly improve the quality of inspection, for the inspection of the problems that arise in a timely manner to put forward intervention measures.
8, conscientiously do a good job of pre-marital medical examination, vigorously publicize the importance of pre-marital medical examination and the positive, and strive to develop the newly married health care, eugenics services, improve the rate of marriage examination. So that the general public can voluntarily marriage examination, to prevent the occurrence of birth defective children.
9, do a good job in the pharmacy and nursing department. Cooperate with the person in charge of the pharmacy, in accordance with the requirements of the Municipal Drug Administration, to do a good job in the creation and consolidation of qualified pharmacies. Strengthen the management of poisonous and narcotic drugs, to prevent the occurrence of various types of errors and accidents, so that the people can eat safe medicine. Nursing Department requirements to do a good job of filling out all kinds of forms, do a good job of nursing data collection, registration, to ensure nursing safety.
10, auxiliary departments to strengthen collaboration with clinical cooperation, and further improve the technical level and quality of auxiliary testing. Timely issuance of the report card, do not do humane inspection, strict compliance with relevant laws and regulations, do not do not have anything to do with the clinical diagnosis of the examination. Do a good job of daily maintenance of the instrument, strengthen the management of equipment
11, to complete the leadership issued by the temporary directive work, to comply with the work arrangements, and seriously do a good job of comprehensive social management, to prevent the occurrence of various types of cases.