Our hospital center attaches great importance to the city's work to create a civilized city, and actively participate in the creation of various work. Now the work carried out by my center is summarized as follows:
First, publicity, education work carried out:
1, electronic display publicity: make full use of the electronic display screen, scrolling play a variety of publicity slogans, such as "everyone involved in the creation of the city everyone strive to be a civilized citizen", "Advocating civilization *** build and - harmonious", "mobilization of all people work together *** create a national civilized city" and so on. In our hospital, whether it is the inpatient department or outpatient department, everywhere you can see the creation of civilized publicity knowledge, feel the power of creation.
2, slogans, window propaganda: make full use of posters and other slogans, at the same time in the obvious parts of the hospital to set up a fixed publicity window, vigorously civilization knowledge propaganda. 3, in 2017, our center successfully created the "xx top ten youth civilization", and actively carry out the activities of the volunteer team into the community. Organize professional service teams to carry out a variety of forms of volunteer services with rich content, and vigorously promote the cultivation and practice of socialist core values.
Second, the uncivilized behavior rectification activities carried out:
1, the implementation of the whole hospital monitoring, to ensure timely detection, discourage a variety of uncivilized behavior.
2, the production of slogans, warm tips, inform everyone what is uncivilized behavior, to help them consciously say goodbye to uncivilized behavior.
3, the arrangement of full-time security guards, volunteers, the whole hospital circuit inspection, found uncivilized behavior in a timely manner to discourage.
4, the center to create a civilized city work leading group from time to time in-depth hospital departments, supervision and inspection.
5, the use of every Friday all staff meeting, convey, learn to create a civilized city related documents, civilized etiquette knowledge training, everyone involved, greatly improving the civilized quality of the hospital staff.
6, the anti-smoking work as a key task of the center, persistent and persistent to carry out, and develop a series of anti-smoking measures, the strict implementation of the anti-smoking system.
7, the implementation of reward and punishment system for employees, found that employees have uncivilized behavior, in accordance with the rules of the hospital, the hospital discipline on the employee notification of criticism, demerit points, and into the performance appraisal.
Third, environmental health improvement:
Hire professional cleaning staff, the hospital environmental health cleaning; hire professional safety and security personnel, responsible for hospital safety and security work, to maintain normal order in the hospital.
At the same time, in 2017, the high standard completed the construction task of the National Medical Hall, the National Medical Hall clinic area is ancient, showing the Chinese medicine characteristics of the diagnosis and treatment environment. The wall of the first floor clinic was repainted, replaced the system plaque, so that the layout style, format unity, replacement of the hospital's outer wall posters, bulletin boards, improve the patient's medical environment, enhance the overall image of the hospital.
Fourth, there are problems:
I center for the creation of spiritual civilization, although there are some achievements, but there are some problems, such as individual workers do not pay enough attention to the ideological importance of the work of tobacco control is difficult, etc., which are not conducive to the creation of work.
Fifth, the next step of the work intends to:
In the future work, my center in the consolidation of the original achievements on the basis of the further increase in the creation of efforts, especially for the individual workers do not pay enough attention to the situation of the ideology of one-on-one to help
help activities, and strive to create a center for the medical staff of the creation of all the capable, and strive to create a provincial civilized city for the city to make a greater contribution to the work. The city's efforts to create a provincial civilized city work to make a greater contribution.
Part IIThe creation of a civilized city is an important way to optimize the environment for economic development and create a healthy, civilized, upwardly mobile good social trends, is to further improve the quality of civilization of the citizens of an important carrier. This year, the Suzhou Municipal Party Committee and the municipal government put forward the goal of creating a national civilized city. National Civilized City is a comprehensive honorary title of a city, and the creation of National Civilized City is a comprehensive assessment of the comprehensive level of a city's development. Our hospital attaches great importance to the creation of a national civilized city, this work as an important content to promote the connotation of the hospital to grasp, closely around the municipal party committee, the municipal government put forward the goal of creating a civilized city tasks and work requirements, under the direct leadership of the Municipal Bureau of Health, to effectively strengthen the leadership of the work, clear objectives, implement measures, responsibilities in place, and to carry out a series of civilization creation activities, tree excellent style, grasp the Quality service, create a beautiful environment, tree civilized image, has achieved significant results. The recent work of the hospital to create a national civilized city is summarized as follows:
First, strengthen the leadership, improve the work of the responsibility mechanism, the formation of a good atmosphere for the creation of civilized cities.
The party committee of the hospital attaches great importance to the creation of civilized cities, the creation of civilized cities closely integrated with the daily work, included in the work of the hospital's important agenda, strengthen the leadership, strengthen the responsibility, careful deployment, pay close attention to the implementation of the creation of the work of the hospital and the business of the hospital together with the study, together with the layout, together with the implementation, together with the supervision, together with the assessment, and effectively from the ideological, organizational, specific measures Comprehensive implementation. The hospital was established on June 28, 2008 to create a national civilized city work leading group, by the hospital party and government as head, other members of the leadership team as deputy head, the integrated office, medical education, nursing, logistics, outpatient clinics, financial services, pharmacy responsible for the creation of the work of the organization, guidance, and coordination of the work, and to determine the integrated office is responsible for the creation of activities and The comprehensive office is identified to be responsible for the creation activities and the specific formulation, implementation, supervision, assessment, summarization and other regular work of the various measures. The leading group according to the higher authorities on the creation of civilized cities, the goal of the work requirements, combined with the actual creation of civilized hospital programs, clear focus on the creation of work, the creation of objectives and specific measures to quantify the content of the detailed, item by item to the specific leaders in charge of the implementation of the work and functional departments responsible for the formation of the creation of the work of the first level, the implementation of a good pattern of implementation of the layer by layer. The leading group often convenes emergency meetings, against the requirements of the creation of civilized cities, repeatedly find loopholes in the problems identified in a timely manner to rectify. In order to ensure that the creation of civilized cities in practice, the leading group stipulates that members of the hospital leadership team must often ask about the creation of the work in their charge, must be more than 1 times a day to the outpatient clinic inspection, the middle-level cadres must be more than 2 times a day to the outpatient clinic inspections, the problems found to be dealt with in a timely manner. During the critical period of the creation work, the hospital also implements the 24-hour standby system for the management cadres above the ward director to ensure that the problems are dealt with in time. In September this year, Yin Guangzhong, secretary of the Party committee of the hospital, personally took charge of the hospital, and all functional departments worked overtime to complete the outpatient clinic renovation project, including the reconciliation of the outpatient pharmacy and the registered fee office, the installation of the electronic scrolling screen, and the unification of the perfect service logo, in only 10 days. The new layout of the clinic is clean and beautiful, the process is more scientific, reasonable and convenient, and has been praised by the patients.
Second, raise awareness, strengthen the mission, focus on improving the civilization of cadres and workers.
I insist on improving the quality of civilization of the cadres as a civilized city to create a basic work to grasp, from the actual thinking of the cadres to the "Three Represents" as the core of the important idea, focusing on the party spirit, professional ethics, civic morality and other content in-depth development of a series of moral education activities. Organization of the hospital central group members to seriously study Comrade Hu Jintao in the seventh plenary session of the Commission for Discipline Inspection of the important speech "to strengthen the style of construction of leading cadres, the party building and development of corruption to deepen the struggle", "Chen Zhu, Minister of hospital management year on the speech" and Zhang Yuelin, Secretary of the city's hospitals in the work of the General Assembly report "to establish a new benchmark, to take new measures, and strive to create a new situation of the city's hospitals and other important documents, organizing all party members and key members of the hospitals, and to create a new situation of hospitals. Important documents, the organization of all party members and key positions, important departments to watch the Central Commission for Discipline Inspection and Integrity of the implementation of the Outline of the interpretation of the video, arrangements for some personnel to watch the provincial health system to combat commercial bribery warning education video, learning to implement the spirit of the XX Congress and other centralized thematic learning seminars. At the same time, our hospital vigorously strengthen the cadres and workers civic moral education, adhere to civilized service, quality service, standardize the daily behavior of the staff, make full use of the hospital bulletin boards, hospital LAN and other places to create a national civilized city publicity materials posted, the hospital leadership to use a variety of meetings, to the vast number of cadres and workers to convey the latest developments in the work of creating to the staff, to the staff issued the "civilized language of the health industry," materials, requiring that each employee, especially the window staff often learn, make sure that the staff of the health system to learn. Especially the window staff often study, and strive to standardize their words and deeds. In the hospital to implement dress code, smile service, civilized language, and vigorously advocate civilized manners, helping people, love of community, care for public property, law-abiding social morality, respect for the elderly and love for children, family harmony, hard work and thrift, neighborhood unity of family virtues, and actively carry out basketball matches and other types of healthy and beneficial cultural and sports activities, and enthusiastically participate in the streets of the cultural and artistic performances, enriching the spiritual and cultural life of the majority of workers. Our hospital also from the medical ethics and medical style education, improve medical ethics and medical style file records, and record the results of the practical and assessment of the combination of the strict implementation of the municipal health bureau issued the "three bans", "a report to the post" and "important post rotation" system. Important post rotation" system and other related documents, leniency and strictness, calling on the majority of medical staff to practice honesty and integrity, honest service, and be a civilized medical staff.
Third, focus, seize the weak links, and constantly deepen the creation of work.
Our hospital to the creation of civilized cities and "five projects" closely integrated with the "warmth of the project" as the focus, and constantly deepen the creation of work. The first is the introduction of special needs clinic, published special needs clinic reservation phone. For a variety of patients to meet the needs of different levels, the hospital launched a special needs clinic, by the well-known experts in person, the establishment of a green channel for patients with special needs to implement the full range of services. hospitals also announced to the community in October special needs clinic appointment phone, greatly shortening the waiting time for patients. The second is to improve the psychological counseling hotline service, broaden the service channels. Since its opening in June 2007, our hospital psychological hotline free consulting services *** accept psychological counseling more than 400 times, and achieved a good social effect, this team of young doctors also won the honorary title of Suzhou City Youth Civilization. In October this year, our hospital further improved the psychological hotline, so that psychological counseling to the community, go to the people, and in the hospital for the need for further counseling of the public to provide a special place to broaden the service channels. Thirdly, we have implemented various warm service initiatives to continuously improve patient satisfaction. Our hospital districts have recently launched various warm service initiatives one after another to continuously optimize inpatient services, such as teaching patients to practice health yoga exercises in eight wards, and carrying out special nursing care in four wards, such as the harbor of the soul. Each ward will also be the ward contact number and mental health science knowledge printed into a warm love contact card, issued to patients when they are discharged, and adhere to each discharged patient telephone follow-up or visit, care for their life after the healing, and the patient's family to establish a harmonious and friendly doctor-patient relationship.
Fourth, strengthen the environmental management, beautify the medical environment.
Our hospital fully implement the leadership responsibility system of comprehensive social governance, the implementation of a full-time full-time responsible for hospital security and cleaning work, attaches great importance to production safety, strengthen security, fire, vehicle parking and other management work, to eliminate all kinds of hidden dangers such as fire, to prevent all kinds of accidents. Strengthen environmental health, pay attention to the hospital appearance, beautify and optimize the environment. Functional departments are divided into sections, especially the outpatient clinic health, by a person responsible for cleaning at any time, the toilet to do every half an hour to clean up. Strengthen the cafeteria food hygiene supervision, to ensure that the cafeteria staff complete all kinds of health documents, set up a smoking room, the public **** place to implement the smoking ban. Through a series of environmental management, the hospital environment has been greatly improved, shaping a civilized, clean and beautiful medical environment.
Our hospital in the creation of a national civilized city work, the whole hospital mobilization, rapid action, the results are more obvious, but there are still some problems. Such as a small part of the staff to create the importance of the work is not a very deep understanding of the creation of some negative ideas. In the future, we will further increase the missionary efforts, the implementation of the work of accountability, the creation of a national civilized city as a long-term work to grasp, and effectively consolidate the creation of the results of the city of Suzhou as soon as possible to become a national civilized city to contribute their own strength.
Part IIIAccording to the municipal party committee and municipal government on the creation of a national civilized city of documents, the spirit of the meeting, the hospital responded positively, the implementation of the responsibility to further standardize the service behavior. Now the City Hospital of Traditional Chinese Medicine in 2017 to create a civilized city work to do a summary of the completion of the task, as follows:
First, the creation of the city activities are actively implemented
1, publicity launch. Through the hospital website, newspaper, microblogging, hospital bulletin boards, hanging banners, LED display screen in a variety of forms to carry out publicity to promote the creation of a national civilized city of great significance, so that the creation of the city of a household name, y rooted in people's minds; in the North China network and other cooperative media released the latest progress of the work of creating a city in the hospital to create a civilized atmosphere, and timely dissemination of the creation of the city's work in the advanced models, experience and practice, for the creation of Hot issues arising in the creation of activities to discuss, raise awareness, unify ideas, and form a *** create *** build a strong atmosphere.
2, moral education. The "moral lecture hall", "smile service star" selection activities and advanced deeds report will be combined to improve the hospital selection and recognition of moral typical mechanism, and constantly improve the professional moral quality of medical staff. The hospital has carried out activities such as collecting after-thoughts on "Touching Lives" and discussing and writing essays on "Medical Professional Spirit" to cultivate a healthy and positive mindset as well as good interpersonal relationships with others. In the window department to carry out the city of quality service series of activities to promote the soft environment of the hospital construction
3. Volunteer service. Establish and improve the leadership system of volunteer service organizations, build volunteer service team, consolidate the foundation of volunteer service, improve the management mechanism, developed a strict system and norms, clear responsibilities and obligations of volunteer service, and improve the management level. Regularly organize the hospital youth volunteers, in-depth community, landscaping; help the disabled month for the majority of children with disabilities clinic; for the orphanage children's clinic and free rehabilitation training guidance, etc.; organization of the Rehabilitation Department to participate in the Liaoning Provincial Society of Integrative Medicine in Liaoning Province, the first science day clinic activities, publicity of the hospital's rehabilitation treatment characteristics, the distribution of health education leaflets 500. Further innovation of volunteer service carriers, promoting the normalization of volunteer service activities.
4. Civilization. Carried out the "speak civilized words, do civilized things, do civilized people" activities to improve the level of hospital services, establish a good image of the hospital. In-depth "create a civilized city" activities, the production and installation of public service posters to create a city, in the hospital waiting hall TV and LED screen scrolling video and slogans to create a civilized city, and at the same time, the collation of relevant information, collection, reporting work.
Second, the creation of activities for everyone to participate in
1. Hospitals for everyone to participate in, grasp the overall environment of the hospital. The establishment of health and inspection and evaluation system of each section, by the cleaning company specifically responsible for the daily cleaning work. The hospital civilization office regularly organizes health checkups and conducts monthly evaluations, and strives to create a clean and beautiful, safe and convenient medical environment for patients. The hospital area without haphazard, haphazard construction, haphazard pile of debris, the phenomenon of sunbathing clothes; vehicles are parked in the designated parking lot, marked obvious, spacious site, with dedicated management; hospital signs and instructions are clear, the main entrances, intersections, stairways are set up with a general schematic diagram and instruction signs, outpatient hall set up the general plan of the hospital, the various departments, rooms are clearly marked, important departments and night clinics sign of night vision eye-catching, the main floors, All the main floors and departments have written signs. Each medical area safety warning signs and anti-smoking warning signs obvious, and in each ward on the wall of the visitation system to ensure good medical order.
2. In order to protect the safety of patients, the hospital set up activities in the slippery areas of non-slip reminder signs. In the power distribution room, oxygen warehouse, infrastructure areas and all other dangerous areas are equipped with obvious warning signs. At the same time, the main entrance to build a non-slip ramp to facilitate the passage of people with mobility disabilities. There is a sewage treatment station in the hospital, and sewage, wastewater and rainwater are divided into separate streams, with special management personnel to carry out sewage and wastewater treatment and disinfection, and the water quality treatment is in line with the requirements of the environmental protection department. Solid waste disposal has a sound system, procedural norms, processing in line with the provisions of other smoke and dust, noise management, radiation protection and other work 2 measures to implement, in line with the environmental protection and epidemic prevention departments.
3. The hospital's green coverage rate of 35%, the hospital has a hundred grass garden, the overall layout is coordinated to create a comfortable and pleasant medical and working environment. Hospital in the daily work of the introduction of "all for the sake of patients, all convenient patients, all services to patients" concept, to create quality services. First, the introduction of a series of measures to facilitate patients. Such as: wall display the main medical service charges and common drug prices; the establishment of consultation, appointment, clinic, convenient for patients; in the clinic, wards and other places to set up internal and external telephone lines, convenient for patients to use; wall display window department staff photos, identity and convenience measures, open to public scrutiny; critical, elderly and mobility impaired patients to be flatbed car, wheelchair transportation, and so on. Second, simplify the outpatient process. In the outpatient hall with the distribution of various departments schematic, outpatient medical guide desk, expert clinic introduction column, etc., medical information is clear, at the same time, continue to improve the environment of the clinic, clinic doorway set up waiting chairs, corridor posted scientific knowledge map, creating a comfortable waiting environment, and there is a dedicated management, numbered clinic, to do the number of people in the clinic no more than 4 people.
4. The hospital also changed the workflow to cancel the scratch direct charges, and in the issue of drugs, charges and other window departments to implement flexible working system, electrodiagnostic departments, acupuncture and other patient flow of large departments to implement half an hour in advance on duty system, effectively shorten the waiting time for patients to eliminate the phenomenon of long queues of patients to ensure that registration, charging, issuing drugs and other service window queues waiting for no more than 15 minutes. At the same time, the security guards regularly patrol to maintain order, to ensure that waiting patients in good order.
5. Medical staff dressed in accordance with the provisions of the instrument, the instrument is correct, clean clothes and hats, license plate service. There is a sound labor system, strict assessment and inspection, the staff are 5 minutes ahead of time to the post. At the same time, actively carry out social morality, professional ethics, family virtues, civilized etiquette education and education, and seriously organize the staff to learn the "Three Represents" important ideas, the "xx" spirit, all kinds of documents at all levels, the system, the code of professional ethics, the relevant regulations, etc., and invite the Municipal People's Court teacher to give lectures, etiquette training courses, and other activities, to further strengthen the effect of learning, so that the medical staff are enthusiastic about their duties, The idea of serving patients wholeheartedly is widely reflected in the work. And the development and issuance of window section civilized language and service taboo, the staff language civilization, amiable attitude.
6. Each hospital weekly meeting to review the recent work of the wind, inform the analysis of the problems, put forward measures for improvement to achieve the work of the wind often mentioned. And strengthen the system constraints developed and issued "Shenyang City Hospital Hospital on strictly prohibit the acceptance of patients" red packets "and medicine (goods)" kickback "provisions", revised "hospital wind construction assessment rules", "the city of Chinese medicine hospital medical services", improve the wind construction risk money system; and adhere to the medical staff, relevant personnel signed a "book of honesty and cleanliness", "Certificate of Responsibility", to build a dike and set up a dam, to prevent the occurrence of disciplinary events. Secondly, it also carries out computerized dynamic observation of monthly medication use by clinicians, regularly informs the top 10 medicines in terms of medication use in relevant meetings, analyzes them carefully, and takes corresponding measures in time for the medicines whose dosage is abnormal, so as to ensure the standardized use of medication. The implementation of service quality complaints accountability system, as long as the patient (the public) have complaints, are carefully recorded, timely processing, timely rectification, and assessment of fishing, never mercy. At the same time, seriously deal with letter complaints, the development of hospital letter work system, the establishment of a responsibility system, the establishment of the opinion book, complaint box, public complaint phone, the development of a strict complaint handling procedures for all types of letter complaints to do everything has a fall, everything has a result, to ensure that the patient is assured of satisfaction.