This guide is formulated to guide real estate development enterprises, commercial real estate operators and real estate intermediaries to implement the epidemic prevention and control requirements in COVID-19 and promote the smooth and orderly opening of sales places.
First, the preparation work before the opening of the sales place
Establish an epidemic prevention and control mechanism and set up a special class for epidemic prevention and control.
Formulate epidemic prevention and control plans and emergency plans.
Complete employee health examination and investigation, establish employee roster, and continuously pay attention to employee health status and file management.
Establish a management system for disinfection and hygiene in sales places.
Implement funds for epidemic prevention and control.
Disinfection has been fully completed before the opening of the sales place.
Keep the workplace ventilated and ventilated. Natural ventilation is the first choice when conditions permit. If the room temperature drops due to ventilation, customers and staff should be reminded to put on clothes to keep warm. If air conditioning is used, ensure that the air supply is safe and sufficient, and all the exhaust air is directly discharged to the outside. When the air conditioner is not used, the return air duct should be closed.
Sales places should be equipped with hand washing equipment, and hand washing and spraying facilities should be kept in normal operation. If there is no hand washing equipment, it should be equipped with disposable disinfection supplies.
Set up epidemic prevention and control tips.
1. Remind customers: wear a mask, take temperature, wash their hands and disinfect, register ID card and mobile phone number, home address, limit the number of visitors and other information;
2. Post a publicity column on epidemic prevention and control knowledge in a conspicuous position;
3. Post information on the establishment of fever clinic medical institutions in this city in a prominent position.
Formulate the implementation plan of customer flow control and batch reception for on-site visit reservation.
In principle, the total number of appointments for each sales place to receive visiting customers in batches every day should not exceed 50, and the number of groups receiving customers in each batch should be less than or equal to 2, and each group should not exceed 5. One-to-one service should be implemented, and the interval between batches should not be less than 10 minute. Salespeople and visiting customers should keep a safe distance.
When accepting an appointment with a customer, it is necessary to ask and verify the source of the customer, the work unit, the personnel who have contact with the epidemic area, whether they have contact with the confirmed or suspected cases, and whether they are required to conduct isolated observation on the foreigners in this city. Only when they meet the requirements can they accept the appointment.
Conditional opening of commercial housing online booking registration, viewing, housing selection service platform, equipped with online sales staff, to achieve online submission of some materials.
Conditional sales places should install cameras and access video surveillance systems.
According to the usage of not less than 10 day, prepare the disinfection and hygiene materials that meet the requirements.
Two, to apply for the opening of the sales premises for verification and filing.
Development enterprises and intermediaries can only open their sales places after applying for the record to the housing and urban-rural construction departments in their districts and counties in accordance with relevant regulations. Before applying for opening a sales place, we should strictly implement the preparatory work before opening a sales place, fill out the Application Form for Commercial Housing Sales Place, affix the official seal of the unit and send it to the housing and urban-rural construction department of the district or county where it is located by fax or e-mail. The housing and urban-rural construction departments of counties should complete the filing work as soon as possible, and notify the development enterprises and intermediaries to start business according to the application time.
Three. Requirements for epidemic prevention and control in sales places
Hygiene and disinfection of sales places
Disinfection times: Thoroughly disinfect at least three times every morning, noon and evening, and keep records.
Disinfection parts and facilities: office area, customer service area, contract area, model room, parking lot, toilet, hand washing equipment, elevator room, door handle, central air conditioning system, information publicity system, telephone, trash can, etc.
Garbage disposal: set up special garbage bins for epidemic prevention materials such as discarded masks in public areas; Special person shall disinfect and package the trash can every day; Strengthen the management of garbage classification and collect and clean it in time.
Employee inspection and appointment
Before receiving customers, all employees should have their body temperature tested and set up a ledger. Management and service personnel should wear masks and wash their hands with disinfectant before taking up their posts.
Visit customers for temperature measurement registration
Security inspector: Check whether the customer wears a mask. If not, refuse to enter the sales place.
Take the temperature of the visiting clients one by one. People with abnormal body temperature refused to enter the sales place and reminded to go to the fever clinic.
Register the license plates of visiting customers and wipe the door handles of disinfected vehicles with disinfectant.
Customer service staff at the front desk: verify whether all visiting customers are reserved customers. If it is indeed an appointment with a customer, register his real name and try to register his home address.
Customers should advocate wearing shoe covers before entering sales places and model rooms.
Fourth, do a good job in handling abnormal situations.
When suspicious symptoms are found, employees and customers should be isolated as required immediately, and relevant information should be reported to the local community quickly. At the same time, under the guidance of professionals, their activity places and articles used are disinfected, and relevant parties take preventive measures against close contacts.
Verb (abbreviation of verb) information feedback on epidemic prevention and control work
During the period of epidemic prevention and control, development enterprises and intermediaries should report the number of customers and their basic information and epidemic prevention and control information to the housing and urban-rural construction departments of their districts and counties before 16: 00 every day.