Sample Work Plans for Quality of Care 2021 (Generic 5)
Time flies, it always passes by unnoticed, and as we are about to embark on new challenges, it's time to take the time to write a work plan. So do you really know how to write a good work plan? The following is my collection of work plan examples for the quality of care in 2021 (General 5), for your reference and reference, I hope it can help friends in need.
In 2021, this ward will focus on the accreditation standards of the second-class Chinese hospitals, to do a good job of nursing, the implementation of the rules and regulations, and to strengthen the "three basics" training, to improve the quality of nursing care and the quality of service.
A: ward nursing quality management
1, the head nurse to carry out a daily inspection, found that the problem is resolved in a timely manner.
Second, the prevention and control of nursing errors and accidents
1, through the morning meeting, business learning and other forms of repeated emphasis, to strengthen the nursing safety education, improve safety awareness.
2, the department has safety prevention education and measures.
3, errors and defects occurring in the department should be reported, discussed, and dealt with in a timely manner, and monthly reports should be submitted on time.
Third, drug safety management
1, first aid medicines, goods, each class carefully handover, after the use of timely replenishment, to achieve the "four fixed".
2, the department spare drugs to do "four fixed". The near expiration date of the drug to be identified, early use, in order to prevent waste. Ineffective drugs in time to clean up the scrap, so as to avoid misuse. Refrigerator drug special, strictly prohibited into the debris, daily check the refrigerator temperature and make a good registration record.
3, the department is responsible for a monthly inspection, the head nurse to supervise the implementation of the situation.
Fourth, nursing medical records quality control
1, strictly in accordance with the nursing instrument quality inspection standards for medical records, according to the Zhejiang Province, nursing document writing norms for the writing of the disease alone.
2, focusing on strengthening the quality of Chinese medicine nursing paperwork to improve the organization of all levels of learning and skilled application.
3, nursing document writing requirements in a timely, accurate, objective and complete.
4, nursing paperwork quality controllers monthly comprehensive inspection of the quality of nursing paperwork.
5, nursing paperwork quality control team to analyze the problems and weaknesses in the inspection, put forward improvement measures, record time and content.
6, the head nurse strictly discharge medical records quality, discharge medical records timely inspection. And on the existence of problems in a timely manner to convene a meeting of the department, the implementation of improvement measures.
V. Health education and patient satisfaction
1, the Department of common diseases in the nursing routine and standard health education program for nursing staff at all levels to learn and apply.
2, according to the health education evaluation form, the patient's different stages of timely health education.
3, the head nurse often in-depth wards, to understand the situation of patient education, check the evaluation records.
4, the department held a monthly public holiday symposium for patients to listen to the views of patients.
5, patient complaints should be investigated in a timely manner to understand, if true, according to the hospital regulations and penalties.
Six, the quality of nursing staff to improve
1, to strengthen the three basic training and specialist theory of the improvement of the monthly organization of nursing staff business learning, small lectures and daily morning questions, quarterly nursing staff theory exams and operational exams.
2, a monthly disease checkup, quarterly nursing case discussion.
3, strengthen the training of new personnel, urge their self-learning. Focus on backward elements to help.
VII, nursing quality continuous improvement
1, according to the outstanding problems in the department of continuous quality improvement, every six months to the nursing department. Requirements of the department of all personnel to actively participate in the continuous quality improvement, the department of nursing backbone put forward the existence of problems for discussion, analysis and improvement methods. Nursing staff in the department requires everyone to know the method and in accordance with the improvement of the method of implementation.
2, usually check the work in accordance with the method of continuous quality improvement.
The work plan of nursing quality 2
We will continue to strengthen the nursing quality management, especially the details of quality management, continue to carry out the three basic and three strict intensive training of the whole hospital nursing staff, especially the new nursing staff, through the intensive training so that the nursing staff of the hospital business quality has a significant improvement, so that the quality of nursing care has been continuously improved.
First, the guiding ideology
Socialist theory with Chinese characteristics as a guide, adhere to the law, scientific development, people-oriented concept, wholeheartedly for the patient service, patient satisfaction is our eternal pursuit of the service purpose. With the nursing staff three basic and three strict training, nursing quality management, the hospital nursing team into a high quality of service, strong business ability, good spirit of solidarity and cooperation, popular with the patients of the nursing team.
Second, the work of the target
1, the work of the quality indicators:
① instrument disinfection qualification rate of 100%
② rescue instruments intact rate of 100%
③ basic nursing care qualification rate of ≥ 90%
④ holistic nursing care ≥ 90%
⑤ Critical patient care qualification rate of ≥90%
⑥ nursing technical operation qualification rate of ≥95%
⑦ annual bedsores ≤ 1%
⑧ nursing document writing qualification rate of ≥95%
⑨ nursing accidents 0
⑩ hygiene management: ward corridors are clean, neat, bright glass, toilet without odor.
2, nursing services:
① Patient satisfaction with nursing staff ≥ 95%
② clothing management: the implementation of the caregiver management, clean clothing without damage, timely replacement.
Third, the work of the task
1, to improve the attitude of service, promote active smile service as one of the important content of nursing work, grasp.
2, continue to grasp the quality of care and continuous improvement, good link quality, strict implementation of the "three checks, eight, a note", the details of the management as one of the key elements of the quality of care management in 20xx, the implementation of the rules and regulations, strict technical procedures, to strengthen the safety awareness of nursing staff, to eliminate the occurrence of nursing accidents. To eliminate the occurrence of nursing accidents, reduce nursing errors to a minimum.
①Strict implementation of the long inspection system, weekly inspections, found that the problem is resolved in a timely manner.
② Section of the monthly organization of business learning, nursing room, quality assessment, the existence of problems, the quality of analysis will be held to find the reasons for the timely resolution.
3, strengthen the quality of nursing staff and basic skills training.
① Strengthen the long skills training, so that the long of the 25 technical operations proficiency, point to lead the way, drive the comrades of the whole section, the focus of the Department of Nursing in accordance with the arrangements for the organization of the department of technical operations training, so that they are proficient in the department of commonly used technical skills, and strive to do a good job of the work of the department, the specific content of the details see the business learning and training program. ② long organization section staff skills training and assessment.
4, strengthen the safety management
① Critical patient management: intensive care patients to set up special care, develop care plans and implementation; primary care patients to record intensive care record sheet, critical condition of the care plan, the condition of the record every shift; secondary care records 2-3 times a week.
② pressure ulcer management: long-term bedridden patients, regular turning, massage, take appropriate measures to prevent the occurrence of pressure ulcers.
③ Preventing injuries: For patients with mobility problems, assist the patient to carry out a variety of medical examinations, and for those who are irritable, add bed stalls and stay with a companion, and take protective measures to prevent injuries.
④ Report errors once a month, and organize analysis and discussion to develop improvement measures.
5, strengthen the disinfection and sterilization work to prevent nosocomial infection.
The work plan of nursing quality 3
I. Goal:
Basic nursing care qualified rate ≧ 100%, the first level of nursing care qualified rate ≧ 90%, the qualified rate of nursing care for critically ill patients ≧ 90%
Implementation measures:
1, the nursing quality management committee of the whole hospital quarterly wards, ICU, CCU The Nursing Quality Management Committee conducts comprehensive quality assessment and inspection every quarter on all wards, ICUs, CCUs, etc., and gives feedback and analyzes and evaluates and improves in a timely manner in the regular meeting of the head nurse.
2, the head nurse daily inspection, found that the problem is resolved in a timely manner.
Second, the goal:
The number of nursing errors occurred in the year ≦ 0.5 hundred beds
Implementation measures:
1, often emphasized in the regular meeting of the head of nurses, to strengthen the education of nursing safety, and to improve the safety awareness.
2, the department has a safety prevention education program and measures, the head nurse is responsible for the implementation.
3, errors and defects occurring in the department should be reported, discussed and dealt with in a timely manner, and monthly statements on time.
4, nursing error accident management committee regularly on the hospital's nursing defects, errors and accidents to analyze, identify, and put forward improvement measures.
Third, the goal:
First aid items intact rate of 100%, first aid facilities intact rate of 100%
Implementation measures:
1, first aid drugs, items each class carefully handover, after the use of timely replenishment to achieve the "four fixed ".
2, the department is responsible for, check twice a week, the head nurse weekly check, sign.
3, the nursing department quarterly inspection, assessment.
Fourth, the goal:
The number of bedsores in the year 0 (except for special cases)
Implementation measures:
1, strengthen the care of serious patients, bedridden patients to establish a turnover card, the bedside handover has a record.
2, the head nurse daily supervision and inspection.
3, the nursing department random inspection.
Fifth, the goal:
Nursing technical operation qualification rate of 100%, disinfection and isolation qualification rate of 100%, the recovery rate of disposable medical items 100%
Implementation measures:
1, the strict implementation of the one person, one needle, one tube and one bandage, one bed, one towel, one table, one cloth.
2, strictly distinguish between clean and contaminated areas in the treatment room and dressing room.
3, strengthen the three basic training, nursing technical operation standardization.
4, the nursing department regular inspection, assessment.
5, regularly do a good job of monitoring the work, to prevent intra-hospital cross-infection.
6, the strict implementation of the classification of disposable medical articles collection, unified storage and processing.
Sixth, the goal:
Admission assessment and the patient's condition in line with the rate of ≧ 80%, nursing diagnostic problems in line with the rate of ≧ 90%
Implementation measures:
1, the requirements of the collection of information is comprehensive, timely and accurate, in line with the condition of the patient.
2, each department lists the nursing diagnosis of common diseases for nurses to learn, master and use.
3, the nursing department, the head nurse according to the patient's condition, ask the nurse in charge, check the nursing charts, records and so on.
4, check the nursing problem, assess the accuracy and patient condition in line with the timely guidance and correction.
VII, the goal:
Nursing program implementation rate of 100%, with the effect of evaluation
Implementation measures:
1, the development of a specific, timely, effective, scientific nursing measures to facilitate the operation of the nurse.
2, guiding the head nurse to master the nursing measures in line with the patient's problems.
3, require nurses to timely effect evaluation.
4, the nursing department, nurse manager supervision and inspection.
The quality of nursing work plan 4
2021 year, our hospital emergency department nursing all the staff of hard work and stand hard, stick to the first line in the emergency, our efforts have achieved good results, by many patients' support and recognition. The advent of the New Year, we have developed a nursing work plan for 2021, always warning us that we are more than a moment can not relax, because 2021 is an important year after the hospital's 'second A' review, but also our emergency department to adapt to the market economy and sustained development of a very critical year. This year we will fully implement the scientific concept of development, the development of emergency medicine as the first priority, cohesion, new ideas, new concepts, new initiatives to enhance the vitality and vitality of the work of the emergency department, strengthen the management of emergency medicine, improve the quality of medical services, consolidate and strengthen the emergency team, so that the emergency medical system to be more standardized, to accelerate the development of emergency medicine in our hospital. Now the emergency department nursing work plan is as follows:
First, the guiding ideology
Under the correct leadership of the higher authorities, in order to do a good job of the new rural cooperative medical care and the urban residents of the medical insurance work as the goal, in order to safeguard the health, caring for life, and wholeheartedly for the people's service for the purpose of the department, in order to build my department to become a popular trust, hospitals The company's goal is to maintain health and care for life, and to serve the people wholeheartedly as the purpose of the department.
Second, the main measures
1. medical quality
To consolidate the first two years of the emergency management year on the basis of the results of the activities, combined with the level of the hospital review and rectification of the work, around the "quality, safety, service, price," pay close attention to the connotation of the construction. To further strengthen the professional team of emergency and urgent care. To further strengthen the emergency and first aid professional team set up, emergency medical knowledge learning, understand the importance of emergency and first aid in the current society, and stabilize the emergency and first aid team. Improve the "green channel" for emergency treatment, hospitalization and surgery to make the emergency service timely, safe, convenient and effective. Improve the 24-hour emergency service catalog, emergency workflow, management documents, and the standardization of various support system services. Coordinate the cooperation of all clinical departments in emergency services. Have a procedure to categorize and manage high volume patients. Based on making the emergency detention patient within 24 hours of the diagnosis is clear, the condition is stabilized and then safely admitted to the hospital. Strengthen the superior physician emergency guidance, strengthen the three-level consultation, strengthen the `collaboration and cooperation with other specialties, so that the success rate of emergency critical patient resuscitation increased to more than 98%.
2. Quality management
We are very concerned about the "three basics and three rigors", and strengthen the history inquiry and standardized examination, standardized writing of medical records, the rational use of antibiotics and other special training efforts. The first system of responsibility, handover system, critical patient rescue system, all levels and types of personnel responsibilities, according to the condition of the priority access to diagnosis and treatment procedures. Strengthen the evaluation of running medical records, focusing on checking the content related to medical quality and patient safety, improve the quality control system of regular inspection, evaluation, feedback and summarization, adhere to a small weekly check, a large check in January, the management of the link, condensation and difficult to discuss the medical records, the third level of physician checkups on the treatment of changes in the condition of the views to focus on monitoring, and to promote the basic quality of sustained improvement and enhancement.
3. Equipment management
To strengthen the regular maintenance of emergency equipment, monitoring and specialized management, timely detection of problems and troubleshooting, so that the integrity of the rescue equipment to reach 100%. Strengthen the training of standardized use, so that health care workers can master, correct use, to ensure safe operation to meet the needs of patients emergency. Strictly nosocomial infection. Strengthen the training of cardiopulmonary resuscitation (CPR) skills, so that CPR skills to reach an advanced level.
4. Service attitude
To grasp the quality service work. Adhere to the patient-centered, in-depth creation of "quality service demonstration post" activities, standardize service behavior, innovative service content, focus on service skills, the implementation of doctor-patient communication, informed notification system, timely and appropriate handling of various types of disputes, regular analysis, summary, strengthen security measures to prevent medical accidents. Extend the scope of services, ensure the quality of services, improve the overall level of medical services, improve patient satisfaction rate, build a harmonious doctor-patient relationship
5. Training work plan
To develop all levels of personnel training and assessment program, increase on-the-job training efforts, and planned to carry out the continuing education program in Chinese medicine. Increase the assessment of the effectiveness of the training of physicians at all levels. Take a variety of forms, hierarchical, focused on all employees to carry out professional quality, business quality, management quality training, and strengthen the awareness of professional responsibility of the whole staff. 2021 in the hospital under the support of the Department of the hope that the doctors and nurses can be sent to the higher hospitals for further training in cardiovascular internal medicine, neurology, ICU or CCU and other related specialties, so as to better carry out the business. At the same time, to establish a number of medical, moral and advanced models, to promote the overall development of talent.
6. Construction of Chinese medicine characteristics
To implement the "Chinese medicine for the body, Western medicine for use". Guidelines, highlighting the advantages of the target, to strengthen the construction of Chinese medicine characteristics. The development of traditional Chinese medicine, Chinese and Western medicine personnel with the theory of traditional Chinese medicine, technical training programs, increase the basic knowledge of traditional Chinese medicine training and continuing education. In accordance with the requirements for the construction of the emergency department of the second-class Chinese medicine hospital, there should be the diagnosis and treatment norms of the common diseases and characteristic diseases of this department and the operation procedures of the characteristic technology, so that there will be no less than three kinds of normative documents in this department. Improve the use of Chinese medicine in emergency treatment, emergency medical professionals skilled in Chinese and Western medicine first aid knowledge and skills, improve the use of Chinese medicine in acute and critical illnesses, so that Chinese medicine participation rate of more than 30%.
7. Promote medical insurance reform
To improve the smooth progress of medical insurance reform, so that the new rural cooperative medical care in all aspects of more detailed. At the same time, targeted publicity for special groups, improve the quality and level of service, and strive to create a win-win situation for the people and the development of medical care.
8. Key research topics
This year, we should focus on the study and research of multi-organ dysfunction syndrome, resuscitation and cardiovascular emergency emergency, infection and the rational application of antibiotics, non-invasive and invasive positive-pressure ventilation, severe trauma and shock, acute respiratory distress syndrome, diffuse intravascular coagulation and other topics of the study, so that the emergency department of the hospital level of emergency care to a higher level.
9. Pre-hospital emergency
Increase pre-hospital emergency facilities, strengthen pre-hospital emergency knowledge and skills training, improve pre-hospital emergency level. Such as vehicle cardiac monitoring defibrillator, ventilator and so on.
2021 will be a new starting point for our department, the task in front of us is very difficult, and at the same time, we are facing many difficulties, such as uneven emergency equipment, medical staff technology to be strengthened. However, we firmly believe that as long as our entire staff can be united, *** with the struggle, in the strong support of the higher authorities, we will be able to overcome all the difficulties, to fight for victory, and better promote the two benefits of win-win.
The quality of care work plan 5
First, the quality of care quality control principles
Implementation of the quality management monitoring system under the leadership of the division of the dean, the comprehensive organization and implementation of nursing quality control measures, strengthen the special inspection, supervision, rectification, to achieve continuous improvement in the quality of care to ensure that the patient's safety.
Second, the implementation of nursing quality management program
(a) complementary to improve the quality of care, safety management system, to develop a good quality of care quality management team.
(b) Further improve the nursing quality standards and workflow.
1. Combined with clinical practice, constantly improve nursing rules and regulations, and further improve the content of nursing quality assessment and scoring standards, such as special, first-class care; basic care; disinfection and isolation; the writing of nursing documents; the supply room, operating room, the top ten safety goals of the patient, and other quality evaluation standards; and revise the process of nursing technology operations.
2. Organize nurses to learn rules and regulations, new standards, and strengthen the training of medical and nursing laws and regulations, in order to improve the legal awareness of nursing staff, according to the law from the nursing care, to protect the patients and nurses of their own legitimate rights, and to strengthen the nurses' awareness of safety, the whole staff quality management awareness.
3. Play the role of the nursing department, departmental quality control group and nursing backbone, focusing on link quality control and key issues of rectification effect tracking. The implementation of the usual departmental inspection and nursing supervision combined with the focus and comprehensive inspection of the combination of principles. The Nursing Department will hold a monthly nursing quality analysis meeting to report on the monthly nursing quality inspection, analyze the causes and propose corrective measures.
4. The monthly quality analysis of the existence of hidden security problems as the next month's quality inspection focus on content, increase inspection, supervision, focus on the actual effect of rectification. And inspection records, analysis, evaluation and improvement measures records.
5. Strengthen the key links, the management of key time: such as reasonable scheduling, shift handover, night shift, holidays, the scientific management of new staff.
6. Do a good job of basic and specialized care for critically ill patients and patients after major surgery, strengthen health education, and improve the quality of life of patients. 7. Organize and study the "Ten Safety Goals for Patients", develop quality evaluation standards, and carry out monthly inspections and supervision on the content of the ten safety goals; carry out uninterrupted assessment of high-risk factors such as falls, pressure sores, and follow up on nursing measures in a timely manner.
8. Strengthen the management of nursing defects, nursing disputes, adhere to the strict supervision of the quality of each work link, found that the safety of hidden danger, take timely measures, so that nursing errors and accidents nipped in the bud. The Nursing Department of nursing defects errors in a timely manner to discuss and analyze.
9. Establish and improve the safety of early warning work, timely detection of hidden dangers in the work, and put forward improvement measures.
(C) to strengthen the nurse business skills training to ensure patient safety
1. Nursing Department to send an officer specifically responsible for nursing skills training, the preparation of the annual training of nursing staff at all levels of the work plan, to take the first demonstration, after the head of the nurses of the department to organize the training, the Department of Nursing sampling and must be a combination of the principles of the test.
2. The Nursing Department in accordance with the "Second A" standard rules, organized 1 to 2 times a month nursing theory learning, and assessment, focusing on the implementation of rules and regulations in the clinical work.
3. Strengthen the training of specialized nurses and nurses for further training: the development of 8 nurses to participate in wound, rehabilitation, critical care, neonatal and other professional training of specialized nurses. Selected 3 to 4 nursing backbone to the provincial hospital, West China Hospital for further study for 3 months.
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