General hospital management should cover the following tasks,
One, predict the future: for the future of the hospital, the future mode of operation, and a variety of sufficient to affect the challenge of forecasting,
Second, business objectives: short-term operation and long-term operation must be achieved to achieve the objectives of the planning,
Third, enough resources: to ensure that enough personnel, equipment, budget, Materials and other resources to match the goal,
4, interpersonal relations: to give clear and unambiguous instructions to the ministry, to win the support of the staff, so that they are loyal to the organization.
We can broadly classify management ability into three categories according to the above management work,
One is the conceptual ability to formulate hospital-wide strategies,
Two is the management ability to manage departments,
Three is the technical ability to implement medical treatment. Managers need appropriate conceptual and technical skills, strong management skills, and general staff do not need conceptual skills in principle, but need strong technical skills and a little bit of management skills, so we know that the middle management needs relatively strong management skills, but what is management skills, in fact, it is nothing more than, "planning, organizing, leading and controlling "
Planning, organizing, leading and controlling.
Planning is a decision-making process, through this process, managers for the future of the organization, set the goals of the organization, and to develop a set of means to achieve these goals, the middle management cadres should be the future of the department, the establishment of goals and standards, to reduce uncertainty and unnecessary waste or delay, for example, the department should be how to develop? Which subspecialties should be developed? What should not? ... and so on, like some hospitals neurology department, see the future trend, early development of sleep treatment of subspecialties, and take advantage of the first opportunity. Here, middle-level cadres should be familiar with the process of developing strategies and tools, including SWOT analysis, five forces analysis, Tow's analysis; and BCG matrix ... etc., so that they can formulate the correct development strategy for his department, so that the department can thrive, rather than keep the success.
Organization is the process by which a manager establishes a structure for the working relationships between employees in order to facilitate the company's operations and achieve its goals effectively. Organization of a middle management cadres, is very important to the ability to organize the general function of the organization, the distinction between organizations, matrix organizations, and according to the management class can be divided into vertical and flat organizations, such as hospitals, patient safety, if there is no organization to carry out all the work, it is easy to flow into the slogan, and therefore the need to set up a Patient Safety Committee, by the hospital's existing people to form a matrix organization, and then Setting up the organization constitution and operation mechanism to ensure the implementation of all relevant regulations, reviewing the existing patient safety incidents, formulating standard operation procedures and announcing their implementation to avoid similar incidents from happening again. Therefore, the middle management cadres should be familiar with when various organization models are suitable to be used, and when organizational changes should be carried out. What kind of unit should be centralized? What units should be decentralized? What are the signs of organizational sickness and how to avoid them? And so on.
Leadership is about providing inspiration and motivation to employees, making them feel good about themselves, their work, and the organization, so that they can actively participate in their work and help them grow and develop. In many organizations, there tends to be a type of person who doesn't work no matter what methods you use, but is he really unchangeable? That's not quite true. When you familiarize yourself with the theory of motivation, you may be able to make a difference. Middle-level cadres are generally leading a team to carry out the established tasks, often there is a conflict between the members, how should be de-escalated? Inhibit conflict from occurring? Conflict is necessary for a progressive organization, so middle management cadres should learn to tolerate and create positive conflict, so as to build an effective team, and learn a variety of ways to improve performance, here is not to formulate the performance but to improve, for example, you often blame the staff did not do a good job, but he told you that it is not his responsibility, in fact, this type of problem, rolling management can be easily solved, comprehensive Above all, middle management cadres should be familiar with various motivation theories, learn conflict management, create effective teams, and improve employee performance.
Lastly, control is used to ensure that the behavior or activity can be completed in accordance with the plan, and to correct any significant deviation from a monitoring procedure, the control function of the biggest purpose in ensuring that the organization's goals and assess the effectiveness of the control function, control is the last link in the cycle of management functions, the importance of its management activities can be seen. The control procedure is to complete the PDCA, and the control level is generally divided into operational control, financial control, structural control, and strategic control. In order to achieve the above purposes, the control tools and techniques that need to be in place are as follows: information, personnel, operations, and financial four categories, such as information on how hospitals can use the HIS system to carry out management, etc. Personnel include how to create an organizational climate (beliefs) and how to assess the effectiveness of the control function. Personnel includes how to create an organizational climate (beliefs; organizational culture and *** valuable), strengthen the organizational commitment of employees, through self-promotion, to achieve organizational performance. Operation is to maximize output with minimum input. Finance is about cost, inventory, quality and time program management. So the middle management, to learn the use of information, shape the organizational culture, management productivity, and cost management skills, which includes the eight steps of change, financial statement analysis and use, cost control methods such as JIT, and productivity management ... and so on.
Management guru Peter Drucker once said this sentence: "Your work content will create a manager, rather than your job title", middle managers to really be able to perform management work, hospitals still need to have a systematic arrangement of the ability to the above training courses, so that the hospital can be really sound development.