Year-end summary of private hospitals
Year-end summary, as the name suggests, that is, to summarize the work of the year since the gains and losses, in order to carry forward the achievements, correct the mistakes, and make persistent efforts to continue to move forward. The following is my recommended year-end summary of private hospitals in 20**, welcome to read. Awareness, quality awareness, competition awareness, and promote the management level of private hospitals to a new level.
(a) The private hospitals to improve the construction of the organization and system construction. They have formulated ×××× annual work plan, made overall deployment of ×××× work, and established a long-term development mechanism.
(ii) guide the county's private hospitals to adhere to the direction of medical services for the people's health, improve the quality of medical services. In accordance with the approved subjects of practice to carry out diagnostic and treatment activities, to comply with the diagnostic and treatment technical specifications of the rules and regulations, standardize the behavior of medical services, to strengthen the medical ethics and medical education, to establish the concept of service in accordance with the law and integrity.
(C) regulate the private hospitals in accordance with the law. Private medical institutions are strictly prohibited to employ (make) the use of non-health technical personnel (including does not have the qualification of licensed physicians, licensed nurses and non-health technical personnel practice), the private hospitals should be strictly in accordance with the place of practice, diagnosis and treatment subjects to carry out diagnostic and treatment activities, and prohibited the release of illegal, false medical advertising behavior.
(d) The Health Bureau held a quarterly meeting of the county's private hospitals to monitor the work of the meeting, informing the private hospitals of the stage of the inspection. The hospitals for the management of the problems found in the inspection, the development of practical corrective measures to ensure the implementation of rectification in place, and the establishment of a reasonable self-regulatory mechanism.
(E) to give adequate policy, vigorously support, to ensure that private hospitals in the scientific research projects, title evaluation, continuing education, medical insurance and two-way referral and other aspects of public hospitals to enjoy the same treatment, to its services in the access, supervision and management of the same, to ensure the healthy development of private hospitals.
(F) in the private hospitals to carry out the creation of safe hospital activities. × × × private hospitals through the Municipal Health Bureau acceptance of qualified × × ×, the standard rate of 50%. Private hospitals in the first half of the work deficiencies: only focus on hardware construction, do not pay attention to software management, there are generally incomplete information and other issues; especially in the areas of production safety, ethical construction, cultural construction, incomplete or no information; disease control work in the outpatient logbook registration is not standardized, the failure to implement the system of infectious disease reporting; the medical staff is still not a strong enough atmosphere for learning. In the future . Work hard to rectify.
Second, the second half of the work intends
(a) increase the management of private hospitals. Strengthen the construction of medical ethics, standardize professional ethical behavior, focus on improving the level and quality of medical services, to provide safe, effective and convenient health care services.
(ii) strengthen business skills learning, the Medical Association as a platform to create a strong academic atmosphere in private medical institutions, and to ensure that training, communication, learning regular and institutionalized.
Private hospital 20** year-end work summary two20xx year hospital closely around the group's goals and requirements, grasp the opportunity to seek development, continue to carry out "medical quality Miles", create "three good and one satisfied" and "safe hospital". "Safe Hospital" activities, firmly establish the patient-centered service concept, build a harmonious doctor-patient relationship, and raise funds to introduce CT, CR, gynecological PK knife, gastroscopy, enteroscopy, steam sterilization pots, etc.; remodeling and renovation of the Radiology Department, Gastroenterology, Laboratory, maternity wards, supply room, the main operating room, Emergency Department, the main third and fourth floor, and opened the maternity ward, and the maternity ward. and the fourth floor, and opened the maternity insurance and "four exemptions and one aid" program, and was also awarded the "National Caring Nursing Demonstration Base", "Yinchuan City Smoke-Free Hospital", "Four Capacities" Fire Prevention Center, and the "Four Capacities" Fire Prevention Center. The company has also been awarded the honor of "National Caring Model Base", "Yinchuan Smoke-free Hospital", and "Four Capabilities" construction standard unit.
20xx years through the strengthening of measures, pay close attention to the implementation of the hospital to promote the work of the hospital, our patient satisfaction rate increased, the patient complaint rate decreased, inpatient and surgical patients over the last year have increased, Obstetrics and Gynecology, Surgery, Pentaplasty income than in previous years, the total income of the hospital than the last year, an increase of 10%, basically to achieve the goals and tasks set at the beginning of the year. However, we are also sober to see their own shortcomings, such as in the internal management of the situation is not yet rooted in the development of demand; medical quality and service level to be further improved. Specifically in the following areas:
First, the management of the company:
1, has always been the existence of the company and the hospital administration of the phenomenon of two lines, in the day-to-day work of the company we still exist in the company's business management personnel and the hospital administrative management can not be communicated in a timely manner the situation of exchanges;
2, the company Management personnel to deal with the work of the poor timeliness of affairs, the lack of implementation;
3, our individual company personnel organizational concepts are not strong, do not strictly abide by the labor discipline of the hospital, and still put themselves in the "Hong Kong SAR";
4, in the purchase of medicines and goods on the quality and price, the gatekeeper Not strict;
5, the financial section of the collection, expenditure, supplies and other cost control on the lack of innovation, did not find a more rigorous and more reasonable control methods;
Second, the administrative management:
1, the administrative management personnel organizational concepts need to be further improved, there is no real formation of the hospital as a home to the big picture of the synergy;
2, the administrative management of the hospital, the hospital is the home to the big picture;
2, the administrative management of the hospital is the home to the big picture of the synergy; <
2, administrative work is not enough implementation, management systems and methods are difficult to consistently implement, individual work is always planned without implementation, implementation without implementation;
3, individual personnel in the work of discipline and other aspects of the work can not be strict requirements for their own, the lack of self-consciousness according to the rules and regulations;
4, the training of various sections, but there is still the phenomenon of the form of training. Too single, did not achieve the expected training goals;
5, business managers are not enough innovation, management work lack of new breakthroughs, end customers a single, the market has a potential crisis.
Three, medical care management:
1, medical care management on the poor organization, the role of the middle leadership to play the role of insufficient, many of the hospital's work tasks and policies are not well uploaded and downloaded;
2, each year, the proposed training program is not very good with the current domestic and international medical new situation, new tendencies and the actual situation of the hospital. situation, new trends and the actual needs of the hospital close to a single form, the subject lacks innovation;
3, some departments, especially the window section, individual comrades have not taken the warm and considerate service
service as the survival and development of the hospital lifeblood to treat seriously, humanized service is still just a slogan.
4, the quality of medical care there are weak links, case writing, prescription medication, medical report quality in each organization's routine inspection there are still many problems exist, to be improved.
Fourth, clinical, nursing, business management:
1, a small number of personnel career indifference, lack of competitive awareness and enterprising spirit, far from adapting to the objective needs of the health care market;
2, in the face of fierce competition in the market, a lot of people are still in the waiting, relying on the idea of wanting to have a part of comrades! "Do a day monk hit a day clock", the lack of business sense, the decline in the rate of repeat visits, the quality of service is not high, and the development of the situation is out of place.
3, the way to receive too lagging behind, did not take the trouble to study the psychology and needs of the patients, the rate of receipt to be improved;
4, individual doctors with medication, inspection method is too single, always follow the old way, the old prescription, the old way, not in line with the current development of medical science and the needs of the patient;
5, the doctor-patient communication needs to be further improved, the department and the department between Communication and coordination is not good, so that the phenomenon of work disconnect, low efficiency, poor quality.
6, the policy of health insurance is not eaten thoroughly, outpatient personal, referral of minor illnesses, hospitalization and rational use of not live and learn;
V. Marketing:
1, Planning Department: in the hospital culture construction, advertising copy, graphic design, advertising arrangements, etc., there is no innovation, time efficiency is poor, not seriously Do a good job of patient source statistics and satisfaction surveys;
2, Marketing Department: outreach referral surface total development is not enough, the city residents, agricultural patients lack of novel marketing programs and marketing efforts, internal and clinical communication with the obstacles still exist, the quality of service to the hospital patients to be further improved;
3, Network: network pages, graphic design, article content is too old, the lack of innovation, search engine, bidding promotion need to further enhance the cost-effective, open source;
4, the Department of Consultation: the accumulation of knowledge and culture is insufficient, the lack of innovation in reception skills, and clinical communication with the lack of communication, the rate of appointments from the source of the stagnant rate of consultation;
5, the Department of Customer Service, the Medical Examination Center: the quality of the retail medical examination service is not up to standard, the physical examination report is not really timely and accurate, the physical examination of patients with positive signs of underutilization. Signs of the patient development and utilization rate is insufficient, return visit work, satisfaction survey to be further improved in depth;
six, logistics:
1, water, electricity and heating Department: logistics personnel technical force is still relatively weak, can not keep up with the needs of the hospital's development, in particular, the level of management of the maintenance of special equipment to be cultivated to improve. Normal maintenance approval system is not standardized, the service time is inefficient, the quality of maintenance supplies, varieties purchased on the gatekeeper is not strict; must develop appropriate improvement measures, sewage treatment, medical waste, domestic waste disposal is not timely, not standardized;
2, janitorial workers: health and environmental maintenance in a timely manner, on the use of clean cleaning tools and the purchase of no planning, flower maintenance is not in accordance with the basic knowledge of planting to do. Many plants either withered or spilled dead, there are still some health dead ends in the hospital have not been dealt with;
3, cafeteria: the quality of meals still need to be improved, health maintenance and quality of service is not in place, there is still the phenomenon of overtime work of the medical staff at noon can not eat;
4, laundry: the quality of service needs to be improved, the clothing storage, cleaning quality is not in line with the standard, the use of ironing is not strictly in accordance with the provisions of the operation, there is a hidden danger of safety. In accordance with the provisions of the operation, there are security risks;
5, supply room: to adapt to the development of medical and health care, it is necessary to "eliminate, wash, eliminate" from the goods and equipment on the technological update, our disinfection and supply from the quality control, packing specifications to the quality of service need to be improved, the supply room work in various parts of the quality control to be strengthened;
5, supply room: quality monitoring.
6, charges: individual charges on drugs, dosage and other daily work skills are not solid, accounting time is inefficient, the service did not do positive, enthusiastic, fast, the daily work of the use of equipment and machinery do not know the regular self-maintenance, only know that out of the question to look for the Finance Division to find the webmaster.
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