1. Diligence. Work under the leadership of the restaurant manager, and do a good job in table booking, zero-hour reception services and sanitation and cleaning. Keep the restaurant hygienic, free of mosquitoes, flies, dust, debris and odor, and keep the tableware and cooking utensils clean and in good condition.
2. Be serious. Make preparations before meals, check whether restaurant equipment and tableware are in good condition, equip utensils according to specifications, arrange tables, and beautify the environment.
3. Be self-restrained. Be civilized, courteous and hospitable. Be welcoming when you come and say goodbye when you go, serve with a smile, and patiently answer questions raised by diners.
4. Appearance is dignified and generous. Pay attention to personal appearance and appearance, keep your clothes neat and tidy, wear makeup and hair, stand upright, and smile.
5. Be strict with yourself. Strictly implement service specifications and operating procedures, and grasp the timing of serving dishes. Dishes are served in order according to the type of dishes. It is necessary to report the name of the dish accurately and clearly, take the initiative to introduce the characteristics of the meal, and control the speed of serving.
6. Work proactively and carefully. After the guests have finished their meal, they should issue a "meal order" in a timely manner and collect the dining fee according to the situation. The accounting unit should take the initiative to ask the relevant personnel to sign to avoid wrong receipts or "random orders".
7. Be responsible. After the guests leave, promptly check the tableware items, wash them clean, and keep them in a clean place. If items found to be left behind by a guest should be handed over to the restaurant director (manager) or the service desk, they should be handed over to the guest as soon as possible.
8. Be humble. Continuously summarize and improve the service work, and continuously improve the service work according to the questions and opinions raised by the dining guests. "Five Tones": There are greeting sounds when guests come, answering sounds when guests ask questions, apologizing sounds when guests are dissatisfied, responding sounds when guests thank you, and greeting sounds when guests leave.