What are the input, output and processing of the package tracking system?
Input: customers use special software provided by UPS or download and print their own labels directly through UPS website. The customer inputs the initial information of the package into the ups system.
Output: Scannable barcode label technology, which analyzes the traffic, climate conditions and the specific location of each station through special software to create the most effective delivery route for each package; The customer service representative can check the status of any package through the desktop computer connected to the central computer and answer the customer's inquiries at any time. Anyone who needs to send a package can connect to the UPS website, track the package, check the package path, calculate the freight, determine the transportation time, print the label and plan the delivery time.
Handling: Before the customer's package is taken away, the information on the "Wisdom" label has been transmitted to the computer center of UPS and the parcel distribution center nearest to the destination.
2. What technology does 2.UPS use? What is the relationship between these technologies and UPS business strategy?
(1) Information technology is an important role of e-commerce in ups business process; (2) Scannable barcode label technology. Smart tags can track and query120,000 files and packages in time. After UPS uses this technology, its delivery trucks can walk 28 million miles less each year and save 3 million gallons of fuel. (3) The "340 Method" training technology, from how to pick up and put the bag, to how to pick up the bag from the shelf in the truck, every operation is optimized.
(4) The website-based postal sales order management system (OMS) manages the global service orders and the inventory completion of important parts. The system enables a group of high-tech electronics companies, aerospace industry companies, medical equipment companies and other companies that need to transport important parts anywhere in the world to quickly obtain the inventory information of important parts, determine the best transportation strategy to meet customers' needs-place orders online, and track the status of parts from the warehouse to the end users.
3. What strategic business objectives have 3.UPS information system achieved?
(1) Best service and lowest price
(2) Non-parcel delivery services generated by e-commerce have greatly expanded the business of enterprises.
(3) UPS Internet logistics can help many enterprises develop Internet BtoB or BtoC e-commerce.
Transport, store, collect and pick up goods for them. Let these enterprises concentrate on what they are good at, and these enterprises will help users succeed to the greatest extent.
(4) UPS can greatly reduce operating costs, accelerate the turnover of information flow, capital flow and logistics, and improve efficiency.
The market competitiveness is high, and the third profit source of the enterprise is really tapped. The working capital of the enterprise is dissolved in logistics links such as storage and transportation, which reduces the total cost. And spent a lot of money on technology update and business cooperation. The introduction of new technology and the update of hardware equipment have formed a virtuous circle.
4. What will happen if the information system of UPS is unavailable?
If the UPS information system is not available, UPS will greatly increase the capital investment in warehousing, transportation, collection and other logistics, which will have a negative impact on the introduction of new technologies and the renewal of equipment, and lose its unique market competitiveness, so it will be impossible to become the overlord of world logistics.