At present, in the work of social assistance, the grassroots work of manpower constraints, insufficient protection conditions and other problems are increasingly apparent. This further exposes the problems of insufficient accuracy of social assistance at the grassroots level, still weak handling capacity, and insufficient capacity building.
Insufficient attention and poor configuration.
Social assistance work is part of the work of the town (street) social affairs office under the Office of Civil Affairs, the staff of the part-time management of too much work, and compared with other town (street) cadres with lower treatment, some people hold the "more than one thing is better than less" mentality, the lack of attention to the work of the social assistance resulting in low efficiency, quality of service The poor quality of service is a constraint on the work of the grass-roots level.
The lack of manpower is not enough. The coverage of social assistance recipients is getting wider and wider, medical assistance has been expanded from eight to nine categories of people, rural low income and temporary assistance has been adjusted from quarterly declarations to monthly, and the verification of the economic status of social assistance families has to be entered into the information system and verified and compared. Although some regions have issued guidance on strengthening and improving work capacity building, with specific requirements for staffing in each town (street). However, in practice, most towns (streets) are not fully staffed, and some towns (streets), especially small towns, have only one person or "half a person" engaged in social assistance work. This makes the work of social assistance manpower is not enough, not enough.
The team is not strong and not highly qualified.
Some towns (streets) by the age structure of the staff aging phenomenon is serious, there is no vitality in the operation of the institution; some of the staff of the hard work consciousness is not strong, in-depth investigation of the front line of research is not enough to analyze the actual living conditions of the poor households in this area of the problem of the current situation is not in-depth; a few grass-roots staff of the newly introduced policy research is not thorough, the direction of the investigation of the problem is not clear, some investigative visits to a formality, on the masses of real difficulties Understanding of the surface, directly affecting the development of social assistance work; and even a few individual operators have a weak sense of law, violation of discipline for relatives for low income insurance.
Insufficient funding and inadequate protection.
The towns (streets) to carry out urban and rural low income, temporary assistance, medical assistance, etc., to carry out household surveys, to organize mass deliberation, to improve the record of publicity, review procedures, to enter information for comparison, and the scope of assistance to expand the pace of assistance to speed up the workload has increased greatly. The village (neighborhood) committee on the one hand, to come to participate in the evaluation activities of the masses to provide meeting subsidies, on the other hand, to the household survey of the village, group cadres to provide lost time, transportation subsidies. The current funding budget has been clearly insufficient, grass-roots cadres and the public have complaints.
In the face of the status quo of poor grass-roots handling capacity, should strengthen the grass-roots social assistance handling capacity building, comprehensively improve the level of management services.
Establishing and improving the institutional mechanism and strengthening the construction of the team.
Implanting the concept of "grid" in the social assistance work, relying on grid workers to "first time" find and report on the people in need, the social assistance from passive to active change. At the same time, through various ways and channels to strengthen the social assistance staff, the establishment of a sound five-level network management system of district (county), town (street), village (neighborhood), group and grid staff, to achieve the "five-level linkage". A long-term training mechanism has been established to improve the quality of grass-roots teams, and a scientific, standardized and effective education and training mechanism has been set up for grass-roots social assistance operators, focusing on measures such as ideological guidance, operational leadership and capacity training to pass on, help and bring along, and targeting social assistance operators for practice at the grass-roots level. The establishment of social assistance work talent exchange, incentive mechanism, open up the green channel of talent exchange, increase the grass-roots personnel training or exchange of opportunities for promotion and reuse, the formation of "come in, go out, on top of, and good use of" the reasonable mobility of talent mechanism.
Sound rules and regulations, standardize supervision and management.
Beginning from the establishment of rules and regulations, improve the mechanism, and constantly improve the social assistance rules and regulations, the formation of a perfect system, in accordance with the law to carry out the work of social assistance to provide a strong system of protection. Focus on three combinations: adhere to the system of long-term publicity and dynamic changes in the situation of publicity, adhere to the record system combined with the public system, adhere to the letter reporting system combined with the information verification system to improve the accuracy of social assistance. Actively strengthen the coordination and cooperation with the supervision, finance, audit and other departments to carry out joint inspections, and actively seek and closely cooperate with the supervision of NPC deputies and CPPCC members.
Build an information office platform to improve service levels.
To adapt to the new normal, and gradually establish and improve the online office system connected with the city, district (county), town (street), village (residence), and constantly improve the social assistance business declaration and approval network system, the urban and rural low income insurance, medical assistance, temporary assistance, and other business approvals and funds are all handled online. It has also continued to strengthen its connection with departments at the same level, realizing the networking of the urban and rural social security and medical assistance systems and the networking of fixed-point medical institutions and medical assistance, and building an information-based office platform that is connected vertically and horizontally to optimize its operating mechanism and improve its work efficiency. The establishment and improvement of the social assistance family economic status verification system platform, the information data of the relevant departments of industry and commerce, taxation, human resources and social security, finance, health care, public security and other resources **** to enjoy and comprehensively utilize, to ensure accurate assistance, and to improve the level of service.
Increase financial investment, strengthen the protection capacity.
Increase the budget for work expenses, fully implement the household surveys of the staff lost wages subsidies and transportation subsidies, participate in the meeting of the public comments subsidies, etc., to fully mobilize the grass-roots social assistance staff and the public's enthusiasm and participation in the work of the initiative. The salaries of social assistance assistants employed at the grassroots level, as well as those of village (resident) group leaders and network members, are uniformly included in the budget by the financial authorities, and a certain amount of work subsidy is implemented to ensure that there are people to do the work. To further strengthen the grass-roots social assistance infrastructure, office space, facilities and equipment, institutional operation and personnel training financial security, that is, the implementation of "one-stop office", the establishment of convenient service window, supporting modern facilities and equipment, the implementation of the post staff, to improve the conditions of protection, and to facilitate the work of the masses.
Introducing government-purchased services and exploring ways to provide assistance.
Promoting the upgrading of the management and service mode of social assistance, we should actively explore the introduction of government purchasing services. At this stage, the purchase of two major types of services can be explored: first, the purchase of management services, that is, in the grass-roots departments of social assistance through the establishment of posts or the purchase of the services of third-party social self-governance organizations to enrich and assist the grass-roots departments of social assistance to effectively carry out the object of the identification of the work, family surveys, case discovery to ensure that the sampling and approval rate of 100%, the accuracy of the review rate of 100%. Second, exploring the establishment of a government-purchased program mechanism. In response to the individualized needs of poor groups, corresponding assistance service projects are designed and openly contracted out to the community, or local social organizations are permitted to propose targeted assistance service projects, which are evaluated by the government and then set up for implementation. In the provision of project funding at the same time, but also the use of financial resources to actively attract more social resources, to create a favorable social atmosphere.