Front desk medical guide work summary sample
Introduction: the work of the medical guide has been the hospital's attention to the intersection of the whole hospital, due to the gradual improvement of the hospital system, the increase in the number of personnel in the registration room, the work of the hall medical guide after more than two years has been formed by the service model, the following is what I have to organize and share for the front desk medical guide work summary sample, welcome to read the reference.
A year in the guidance department in the hospital leadership and the nursing department under the correct leadership, closely around the patient-centered, adhere to the people-oriented, to promote the work of the guidance on a new level. Now will guide the work is summarized as follows:
Guide the work of consultation, accompanied by diagnosis, send diagnosis, communication and coordination, to assist in the rescue of critically ill patients, the provision of boiled water, the issuance of disposable cups of water, for the mobility and hospitalized patients to do the examination and the provision of wheelchairs free of charge, flatbed trucks, the issuance of various types of newspapers, health education promotional materials, departmental profiles; guide desk is also equipped with needles and threads, scissors and other convenience measures, these things are very inconspicuous, but do a good job can be for the patients, and the patients will be able to get a good job. But do a good job will be able to provide patients with great convenience, so that patients feel pleasure and comfort, and then increase the hospital's goodwill and trust, do not do a good job will affect the patient's evaluation of the hospital, which in turn undermined the overall image of the hospital's services.
Long working hours, some people will be on the guide work disdain, that this work has no technical content and does not create economic benefits, and trivial and hard work without interest, if there is no strong sense of enterprise and sense of responsibility, the passion of the guide staff can easily be worn out in the day-to-day mundane small things, and the passion is the most valuable service traits, the service has lost its passion like the loss of the soul of mankind.
First, set up a new concept to improve the professional responsibility of the guide
1, to serve patients means that the hospital environment and related matters to do a clear understanding of the guide is the patient's a "green card", the patient to consult, we are the receptionist; the patient to consult, we are the receptionist; the patient to consult, we are the receptionist; the patient to consult, we are the receptionist; the patient to consult, we are the receptionist; the patient to consult, we are the receptionist. We are receptionists; patients to consult, we are consultants; patients with mobility problems, we are accompanied; patients are dissatisfied with the services of other departments, we are coordinators, our ultimate goal is to meet the needs of patients by all means. With sincere dedication and sincere service to open the door of the patient's heart, to win the patient's trust.
2, to serve the patient to do a good service to patients can not be asked to do not down the hospital's "living dictionary". As the first station of the hospital service, every day to contact with different ages and personalities of people, how to make these various needs of different people hope to come, satisfaction and return, is the guide to the knowledge of the wisdom of the staff, communication skills of the biggest test, not only to be familiar with the hospital's environmental characteristics of the technology and equipment power, but also familiar with the department's specialty, the scope of diagnosis and treatment, special features and expert characteristics. Even have to understand the medical characteristics of other hospitals, when we are in a very short time, through their decent speech, extensive knowledge, to meet the needs of patients, to win the trust and recognition of patients. The bridge between the patient and the hospital.
Second, through a variety of training to improve the overall quality of the guide
The key to improving the quality of service lies in the improvement of the quality of service personnel, but never overnight, especially we are now facing the newly recruited guide to the hospital knows nothing about the hospital, so that she is unfamiliar with the environment from unfamiliar to familiar with the mastery of certain Theoretical knowledge and professional skills, through the development of relevant duties, systems, codes of conduct and professional training, etiquette training, etc., to improve the quality of the guide staff, so that the guide staff have a high degree of professionalism. Guide work is not to be taken lightly with other nursing work, is the embodiment of the hospital quality service window, only from this high degree of understanding, in order to take the initiative to enthusiastically help patients to come to the clinic.
Three, the implementation of the new standards, improve the quality of the work of the staff and efficiency
Because of the lack of clear objectives of the work of the guide, the quality of service is difficult to assess the data, it is not easy to quantify, so far, there is no training of the staff of the guide of the specialized agencies or courses, and the guide of the training and medical care training has a certain difference, in order to improve the work of the staff of the guide. In order to improve the work quality and efficiency of the staff, the hospital leadership invited the teacher from Lixin to guide the work, and made a plan for the duties, system, workflow, training program, and assessment standard of the nurse guide. In order to improve the passion of the guide staff to work, break the dry more or less, dry good or bad a state, in the perfect job duties, service processes, etc. on the basis of the development of job incentives program, and salary linked.
Four, the outpatient area of scientific management, creating an orderly medical environment
Outpatient patients eager to seek medical treatment, often causing unnecessary crowding and quarrels, if not properly handled, can lead to chaos. The nurse should be sympathetic to the patient as their friends, loved ones, understanding and sympathy for the disease to the patient's pain and suffering, timely grasp of the patient's state of mind and a variety of needs, patiently answering their questions, but also to keep a cool head, stabilize the patient's 'anxiety, correctly do a good job in the work of diversion, according to the order of medical treatment, maintenance of order in the outpatient clinic. In addition, the nurse guide part-time to keep the clinic environment clean responsibilities, such as in the see patients and their families smoking or littering, can boldly and politely give corrections, so that each patient can consciously abide by the relevant rules and regulations of the hospital, **** with the creation of a quiet, orderly, clean medical environment.
In short, the "guide" seems to be a relatively easy job, but to become a good guide is not easy, not only to focus on the instrument to be correct but also to maintain a positive mood at all times, know a certain amount of communication skills and simple medical knowledge, and more importantly, a high degree of empathy, think of the patient's thoughts, urgent patient's urgency, understanding of the patient's needs, and the patient's understanding of the patient's needs. More importantly, we should have a high degree of compassion, think what the patient thinks, be anxious about the patient's urgency, understand the patient, and devote ourselves wholeheartedly to our work. Through the daily morning meeting time for all the guidance staff training, good praise, wrong criticism, for the work of the shortcomings of continuous improvement, and strive to guide the work of excellence, so that the real patients to solve the practical difficulties, but also on the hospital's social and economic benefits to play a positive role in promoting.
;