The customer service in the hospital is easy to do, the work is not difficult, and it doesn't have to be exposed to the wind and the sun.
the responsibility is to communicate with customers through the network platform, telephone or on-site to answer their questions.
The post requirement is 25-5 years old, with strong communication skills and quick response; Fast typing speed (no less than 6 words a minute); Good at communication, standard Mandarin, sense of responsibility and patience, clear and logical expression; Have a certain ability to withstand pressure, strong sense of service, take the initiative to serve customers patiently, and have a certain ability to deal with problems; Medical related professional experience, education and customer service experience are preferred.
Responsibilities of hospital customer service:
1. Constantly improve their professional level, master relevant service etiquette, skills and customer communication skills, master the psychology of seeing a doctor, and grasp the discretion and skills of attitude, explanation and persuasion in the service process.
2. Do a good job in incoming call registration management. Registration includes general registration such as age, gender, course of disease, medical history, disease type, address, telephone number, intention to see a doctor, care content, and directional registration such as intention to see a doctor, health consultation, price comparison, consumption habits, economic situation and personnel type.
3. Master the environment inside and outside the hospital, department layout, personnel status, expertise of experts, technical projects, instruments and equipment, charging prices, business dynamics, etc., and often take the initiative to communicate and contact with relevant departments frequently, update relevant information in a timely manner, so as to be accurate, and the expert consultation telephone should be transferred in time and accurately.
4. Be familiar with the business knowledge of major specialties and the contents of advertisements in each issue.