2021 Hospital General Office Personal Year-end Work Summary (5 general articles)
Before you know it, the year is coming to an end. Looking back on this extraordinary year, there is laughter and joy. Tears, growth and shortcomings, why not make a summary to analyze and learn from past work. In order to save you from the headache of the year-end summary, the following is the 2021 hospital general office personal year-end work summary (5 general articles) that I collected for everyone. It is for reference only. I hope it can help everyone.
Personal year-end work summary of the hospital general office 1
Since I have been working in the office for one year, under the care and guidance of the hospital leaders and department directors, and with the cooperation of functional departments at all levels Next, we will inherit the fine traditions of the office and earnestly fulfill our responsibilities in line with the principle of serving leaders, serving clinical front lines, and serving patients.
1. Upload public opinions in a timely manner, communicate leadership intentions, properly handle telephone notifications, consultation services, complaints and reports, etc., and record them carefully.
2. Revise and improve hospital rules and regulations, work responsibilities, and other relevant regulations to ensure that all work is orderly and institutionalized.
3. Do a good job in the reception of the hospital, coordinate work with relevant work departments according to work procedures, and timely feedback information to superior leaders.
4. Handle official documents, sign and circulate correspondence, and send various letters. All documents should be properly kept and no leaks or losses will occur.
5. Carefully record the daily work log of the office.
Although I have achieved certain results in actual work, I am also aware of my own shortcomings:
1. Due to the nature of the work, the work involved is diverse and complex, and the knowledge requirements are relatively high. Extensive, and I feel deeply inadequate about it.
Second, the degree of ideological emancipation is not enough, and the organizational and communication skills are still slightly lacking. Compared with experienced colleagues, there is still a certain gap.
3. If you are not bold enough in your work, you must change your working methods in the continuous learning process and constantly innovate and improve.
4. Because I am still young, I lack strong management at work and lack courage when carrying out my work.
In my future work, I will definitely sum up my experience, overcome my shortcomings, and strive to do a better job.
In the future work, we must do the following:
1. Strengthen learning and continuously improve one's political level and professional quality. Actively participate in various studies organized by the hospital, carefully record study notes, focus on continuously improving one's own political literacy and ideological and moral quality, constantly update one's own knowledge, expand one's knowledge areas, and improve one's ability to handle, handle, and coordinate problems. Cooperate with leaders to complete various stages of work.
2. Based on the principle of seeking truth from facts, we should communicate the situation from above to the situation from below, and be a good assistant to the leader.
3. Continuously improve personal service levels, meet new challenges with a new look and a more proactive attitude, play a greater role in the position, achieve greater progress and better results score. Personal year-end work summary of the hospital general office 2
Dear leaders and teachers:
I served as the director of the hospital administrative office in February 2019. Over the past year, under the correct leadership of the hospital leaders and with the support of various fraternal departments, I have conscientiously performed my duties, fulfilled my duties, and led the staff of the entire department to carry out their work in a down-to-earth manner. The work is now summarized and reported as follows:
1. Firm ideological and political stance. Consciously abide by the hospital's rules and regulations, take a firm stand, and always maintain a high degree of consistency with the party committee. Have a spirit of unity and cooperation and a strong sense of professionalism and responsibility. Be able to talk about politics, study, and integrity, have a solid style, and be fair and decent in doing things. At work, we always put the interests of the hospital first, take the overall situation into consideration, and ensure the smooth flow of government orders.
2. Leadership and management level
Familiar with and master the relevant national health policies and laws and regulations, actively learn the corresponding management knowledge, apply it to actual work, and often go deep into the clinical front line Department, master first-hand information, actively make suggestions for the development of the hospital, and be a good staff assistant to the leader.
Being able to position properly and cooperate with leaders to do a good job. Under the principle of "not offside when in place, and division of labor without division of family", we adhere to two principles, which is to report big things and not to shirk small things. For major matters with strong principles and policies, report more and ask for instructions more often. As for some clerical tasks, they are fully responsible and will never shirk their duties. At work, dare to put forward your own opinions and suggestions. Unlike clinical medical technology departments, offices cannot directly produce benefits, but they can also contribute to the development of the hospital through the management, supervision and provision of services for front-line department work. Corresponding systems and regulations have been formulated for management and other aspects, both for The hospital pays careful attention to saving expenses and provides satisfactory and high-quality services to the departments.
3. Department construction and development
As the hospital’s hub for communication, coordination, and contact with all parties, the hospital office has very special and important functions and roles. Many tasks It can only be completed by cooperating and coordinating with relevant departments. In cooperating with brother departments, we positioned ourselves well and were willing to serve as ladders for others, thus winning support and cooperation from brother departments in our work and creating a relaxed and harmonious working environment. Over the past year, our office has completed various tasks well.
First, we must focus on building execution capabilities and do a good job in supervising the implementation of various rules and regulations of the hospital. For various systems formulated by the hospital, actively cooperate with and assist the competent departments in supervising and inspecting, supervising and inspecting the completion of implementation to ensure the smooth development of the hospital's work.
Second, the drafting of hospital documents, official document processing, and medical statistics and summary were completed. Provide leaders with true and complete statistical data. Do a good job in the management of various hospital archives, standardize procedures, and preliminarily standardize archives management.
The third is to do a good job in the reception service of the hospital.
Fourth, with the support and help of the leaders, we have begun the writing and revision of the hospital's internal management measures. At present, most of the text entry work has been basically completed.
The fifth is to cooperate closely with comrades in relevant departments to jointly carry out hospital publicity work. In the writing of promotional materials, the production of hospital advertisements, and the release of TV advertisements, he worked hard to exert his energy and successfully completed various publicity tasks.
Sixth, give full play to the service function and strive to be a staff assistant to the leader. Responsible for issuing orders and reporting information, actively collecting relevant information, conducting investigations and analysis, providing reference for leadership decision-making, and assisting leaders in handling daily affairs.
4. Professional and technical ability and level
Have innovative spirit and certain organizational and coordination skills, dare to venture and try at work, and have accumulated certain practical experience in daily office management work.
5. Have a strong sense of professionalism and responsibility, be dedicated to work, and be dedicated to work. We must abide by the hospital's disciplinary regulations against commercial bribery, be honest and self-disciplined, strengthen our own medical ethics and medical ethics, and resolutely resist unhealthy trends in the industry. In the economic activities in which we participate, we must firmly establish a moral bottom line and insist on acting impartially.
6. Implement the hospital's "people-oriented" management philosophy, implement humane management of employees, frequently exchange opinions with department members, carefully listen to suggestions and opinions on work, and constantly improve their own work. The members of the department have a harmonious relationship, cooperate, support, and work together to successfully complete various tasks.
7. Existing deficiencies and problems:
1. Not bold and decisive enough when dealing with major issues.
2. The working methods are simple and the department does not care enough about the lives of the staff.
3. The internal management system of the office is not sound enough. Some rules and regulations are mere formalities and lack inspection and implementation.
8. Goals and work plans after taking office
The above problems or deficiencies are also the direction I will work hard to overcome in the future. In the future work, I will pay attention to playing five roles:
First, further play the role of staff assistant in scientific decision-making; actively learn new methods and new theories of hospital management to provide leadership decision-making information.
The second is to further play a comprehensive role in understanding the work trends of the whole hospital; actively visit clinical and medical technology departments to master first-hand information and provide first-class services to clinical medical technology departments.
The third is to further play a good coordination role in improving work efficiency; on the basis of good inspection and supervision, provide good services to the clinical medical technology department, do a good job in guarantee work, and ensure the smooth progress of front-line work.
The fourth is to play a good role as a window demonstration in establishing the image of the hospital. For window units such as offices, it is especially important to do a good job in marketing and publicity boards for the hospital. Contribute to the image building of the hospital.
Reporter:
Personal year-end work summary of the hospital general office on xx, xx, 20xx 3
20xx is a critical year in the development history of our hospital. Under the correct leadership of the hospital leaders, the hospital office closely focuses on the central work of medical reform and the creation of comprehensive hospital levels. In accordance with the requirements of office responsibilities, it conscientiously performs various rules and regulations and adheres to the principle of "serving leaders, serving colleagues, and serving patients". Continuously pioneering and innovating, working hard, and completing various tasks well, the work of the year is briefly summarized as follows:
1. Strengthen document management, and conscientiously do a good job in sending, receiving, delivering, and implementing documents. Work. Through study, we have further strengthened the standardization of document writing and issuance, strengthened the timeliness of document processing, and conscientiously implemented it, and strictly supervised the instructions and regulations of superiors and the decisions and resolutions of the hospital to be better conveyed. It ensures that the receipt and distribution of documents are recorded, the documents are transmitted with traces, and the approval documents are implemented, and the work of uploading and distributing documents in the office is completed well.
2. Seriously do a good job in meeting arrangements and service work, including hospital leadership team meetings, academic affairs meetings, regular meetings of middle-level cadres of the hospital, and various special office meetings, etc., and provide timely telephone and network notifications, detailed meeting records, and conscientious Implement meeting resolutions and provide timely feedback on implementation to leaders. Also responsible for overall shift scheduling and coordination. We have better completed the reception work for leaders at all levels and leaders from fraternal units to inspect and visit the institute.
3. Strengthen information publicity work. Over the past year, the hospital office has taken the lead and all departments of the hospital have co-organized multiple issues. Each issue has themed articles to promptly display the hospital’s work dynamics and the good mental outlook of its employees to the outside world, making hospital information a window to the hospital. , a business card to promote the work of the hospital. At the same time, we carry out the construction of hospital culture and set up special publicity exhibition boards for each department in the hospital to promote the outside world's detailed understanding of each department and department of our hospital.
4. Gradually strengthen administrative management. Revise various administrative systems and job responsibilities of the hospital in accordance with the requirements of the graded hospital review and hospital leadership, and strictly enforce the attendance system and administrative supervision system. Actively participate in work discipline inspections and resolutely implement the decisions of the leadership team of the hospital in accordance with regulations on the issues investigated and dealt with.
5. Actively cooperate with other departments and complete various tasks well. The office has always adhered to the work style of resolutely completing our tasks, tasks that require our cooperation, and sparing no effort to complete them actively. For example, actively cooperate with the Medical Education Department and the Nursing Department to carry out various related business trainings; cooperate with all departments in the hospital to complete various accounting work; actively cooperate with the relevant departments in preparations for professional inspections and evaluations, etc.
6. While completing daily work, actively prepare the ledger data for graded hospital re-evaluation. The establishment of a graded hospital is the top priority of our hospital this year. We actively and conscientiously study the standards, and at the same time strengthen communication with brother departments, work overtime and work hard, shoulder the heavy burden in the grade review, and prepare carefully. On November 28th and 29th, During the two-day review work, the work done by the hospital office was recognized and affirmed by experts from the management team.
In the case of a serious shortage of staff in the hospital office, we wear multiple hats (hospital office, personnel), work hard, work hard, and work actively. In some jobs where time is tight and tasks are heavy, we must not Do not work overtime to ensure quality and quantity. In addition, office staff are responsible for the management and use of hospital seals, ensuring strict management and correct use. Telephone notifications to superiors and timely communication to ensure the smooth flow of superior orders in our hospital.
In the past year, we have achieved some results in our work, but we should continue to improve our awareness of service, overall situation, conservation and responsibility, and go all out to work with full enthusiasm and high-spirited spirit, work hard to complete various tasks for the next year, strive to improve the image of the department window, and contribute to the reform and development of the hospital. Personal year-end work summary of the hospital general office 4
In the past year, I have learned a lot, thought a lot, and gained a lot.
Before summarizing my work in 20xx, let me talk about my three feelings about office work.
First, office work is like "a needle, a thousand threads", tedious and hectic, and you have to face various complicated matters almost every day.
Second, there is no small matter in office work, ranging from assisting in decision-making to answering phone calls. Every move reflects the level of the office and represents the image of the hospital (center).
Thirdly, the core of office work is service, and service must pay attention to details. Grasp the sense of proportion in your work, consider all aspects of the relationship, and be thorough and meticulous.
With the above feelings, I also realized the shortcomings of my own work. Therefore, I would like to sincerely thank all leaders and comrades for their understanding, care, understanding and support for office work.
The work situation is reported as follows:
1. Work review in 20xx
(1) Clarify responsibilities and work together to do a good job in the office.
In 20xx, our hospital (center) has designated it as the Year of Quality Service, and the office has always been a banner of various agencies and institutions. It is a concentrated expression of the image, special status and role, indicating that each office Every task must be at the forefront, which also determines that office workers must "accomplish tasks that are difficult for others, bear burdens that are difficult for others to bear, and take on burdens that are difficult for others to bear." To this end, based on each person's characteristics and expertise, we started by establishing and improving various work procedures, standards and specifications, and formulated the "Office Staff Position Responsibility System" to clearly formulate the division of labor among office staff, strengthen responsibilities and responsibilities, and basically Ensure that everything is managed by someone and everyone has specific responsibilities. All work in the office has been improved in quality and quantity.
(2) Focus on the overall situation and strive to achieve excellence in service coordination.
Providing good service is the bounden duty of office work. Service and coordination work is a basic content of office work and an important indicator of measuring the level of office work. Therefore, at work, our office staff strives to answer every phone call, notify every meeting, write every material, and implement every instruction, so that urgent matters can be handled urgently, special matters should be handled specially, and everything should be responded to. , every piece has been implemented, and the coordination service level of the office has been continuously improved.
(3) Work hard and do your best to complete various tasks.
In 20xx, the office assisted the leadership of the hospital (center) in organizing the "Year of Quality Service", "Creation of Civilized Units", "Building of Grassroots Party Organizations", "Construction of Anti-Corruption and Honest Government Bases", "Strive for Priority and Priority" ", "Creating a Healthy City", "Basic Geographic Information Platform Acceptance" and "Performance Appraisal" nine theme activities, 78 written materials were written, 204 financial bills were issued, family planning, comprehensive management and stability maintenance and other tasks were completed, and the managed housing The construction bureau website operates in an orderly manner. During the daily reception, make careful preparations, provide considerate services, coordinate the various departments (teams), and be a good helper for the leaders and departments.
2. Thoughts on work in 20xx
(1) Be a considerate person
The first is to serve leaders. Providing high-quality services to the leadership team of the hospital (center) and giving full play to the role of staff assistants have always been the focus of office work.
The second is to serve each team (department) office. Always adhere to "more communication, more communication, more reporting", and do a good job in various logistical support tasks such as wages and benefits, office supplies, instrument management, sanitation and cleaning.
(2) Be a caring person
There are many and complex office matters. How to ensure the efficient operation of the office when the tasks continue to increase, there is an urgent need to improve the working ability and level of existing personnel. . All members of the office will further strengthen their study, strive to be "strong" in politics, "refined" in business, and "practical" in style, handle documents carefully, handle affairs with care, and provide good and thoughtful services to leaders and departments (teams). services.
(3) Be a good responsible person
Firmly establish the concept of quality service and enhance the awareness of responsibility and efficiency for implementation. By optimizing various systems and procedures for handling documents, meetings, and services, an efficient work operation mechanism is formed. Through the central coordination of the office, we ensure that the leadership's decisions and instructions are implemented in place, and promote the effective implementation of all work in the hospital (center).
Debriefer: xxxx
Personal year-end work summary of the hospital general office on xx, xx, 20xx 5
In 20xx, under the guidance of the dean and leaders in charge Under the leadership, with the support and help of various departments, we deeply studied the spirit of relevant meetings and documents. The office closely focused on the work center of the hospital, and achieved certain results in participating in hospital affairs, managing affairs, and providing good services, and performed well. We have played the role of office staff assistant, coordination service, supervision and logistics support. Looking back on the whole year, we mainly did the following work:
1. Completed the hospital work plan and various requests for instructions, reports and other documents and materials Drafting and printing work, and completing various matters assigned by leaders.
2. Earnestly manage and use hospital seals, achieve strict management and correct use.
3. Send, receive and deliver confidential documents, and be able to circulate and store them in a timely manner without any loss or leakage of documents. All kinds of documents and reporting materials issued by superiors should be submitted to the leaders as soon as possible. Distributed to relevant departments.
4. Assist the leaders in charge to do a good job in building democratic appraisal practices, building spiritual civilization, making academic affairs public, comprehensive management, production safety, safe hospitals, and family planning.
5. Do a good job in complaint handling and reception and patient satisfaction survey.
6. Carry out the standardization construction of hospital affairs disclosure according to the requirements of the superior health department.
7. According to the requirements of the County Comprehensive Management Committee, complete the comprehensive management and rectification work.
8. Adjust the members of the labor discipline inspection team to further strengthen labor discipline inspection.
9. Organize regular meetings of department directors and various video conferences.
10. Complete the distribution and subscription work of newspapers, magazines, and various books and letters.
11. Do a good job in professional title evaluation and recommendation work and job recruitment.
12. Complete personnel salary procedures and attendance work.
The biggest rule of office work is that it is "irregular and involuntary". It is not vigorous, but it is still busy. Office staff always keep in mind that responsibility is the first element of work. Responsibility is the core of professional quality. Once you step into any position, you choose a responsibility and have a mission. Assume the responsibilities assigned by the position, complete all work on time, quality and quantity, and be responsible for the work done. The office has always practiced the work philosophy of "serving leaders well, serving departments well, and serving employees well". We must adhere to style in small matters and principles in major matters, never cause unprincipled disputes, help each other and understand each other at work, and have strong work cohesion and combat effectiveness.
The achievement of these achievements in the office is mainly inseparable from the support, help and cooperation of leaders and brother departments, as well as the joint efforts of office members. At the same time, we are also clearly aware that there are many problems and deficiencies in our work, and there is still a big gap between service awareness and service level and the requirements of leaders and comrades. In the future, we will continue to study hard, work diligently, and do our job well for the overall development and construction of the hospital. ;