After-sales maintenance service instructions:
1. door-to-door service time (Monday to Sunday 8:00-21:00)
2. master after receiving the order 30 minutes to reach the destination (except in special circumstances)
The master of the first time to the destination of the first day of the month.
3. The repair of electrical appliances are warranty 3 months to 1 year, and provide warranty documents
4. After-sales master uniformly dressed in uniform uniforms, work documents and fee manual door-to-door service
After-sales help center:
1, your company can provide door-to-door service? How is the cost of door-to-door charged?
Of course, you can provide door-to-door service, the company provides door-to-door fee charged in urban areas ￥ 30-50 yuan (far suburbs, suburban areas door-to-door fee is negotiable)
? Specifically can provide door-to-door service areas:
Service outlets
Beijing, Chongqing, Tianjin
Guangdong Province: Guangzhou, Shenzhen, Zhuhai, Foshan, Jiangmen, Huizhou, Dongguan, Zhongshan, Shantou, Qingyuan
Guangxi Province: Nanning, Guilin, Liuzhou, Wuzhou, Beihai, Qinzhou, Fangchenggang
Jiangsu Province: Nanjing, Wuxi, Suzhou, Xuzhou, Changzhou, Nantong, Lianyungang, Huai'an, Yancheng, Yangzhou, Zhenjiang, Taizhou, Suqian, Taicang, Jiangyin, Kunshan, Changshu, Zhangjiagang
Jiangxi Province: Nanchang, Jingdezhen, Jiujiang, Ganzhou, Ji'an, Yichun, Pingxiang, Shangrao, Xinyu
Zhejiang Province: Hangzhou, Ningbo, Wenzhou, Shaoxing, Jiaxing, Jinhua, Quzhou, Zhouzhou, Taizhou, Huzhou
Anhui Province: Hezhou, Ningbo, Liuzhou, Wuzhou, Beihai, Qinzhou, Huzhou
Fujian Province: Fuzhou, Xiamen, Quanzhou, Zhangzhou, Fuqing
Hubei Province: Wuhan, Xianning, Huangshi, Yichang, Jingzhou, Huanggang
Hebei Province: Shijiazhuang, Qinhuangdao, Handan, Xingtai, Baoding, Zhangjiakou, Langfang, Wuhan, Huangshi, Yichang, Jingzhou, Huanggang
Hebei Province: Shijiazhuang, Qinhuangdao, Handan, Xingtai, Baoding Zhangjiakou, Langfang, Tangshan
Henan Province: Zhengzhou, Luoyang, Zhumadian, Xuchang, Shangqiu, Xinyang, Zhoukou, Anyang, Nanyang, Kaifeng, Pingdingshan
Hunan Province: Changsha, Zhuzhou, Chenzhou, Hengyang, Yueyang, Changde, Zhangjiajie, Yiyang, Xiangtan, Shaoyang
Hainan Province: Haikou, Sanya
Sichuan Province: Chengdu, Myanmaen, Guangzhou, Suining, Ziyang, Wuhan
Chengdu, Guang'an, Suining, Zigong, Panzhihua, Luzhou, Leshan, Yibin, Nanchong, Dazhou, Bazhong, Meishan
Guizhou: Guiyang, Zunyi, Duyun
Yunnan: Kunming, Qujing, Yuxi
Shaanxi: Xi'an, Baoji, Xianyang, Weinan, Ankang, Yan'an, Shangluo
Hei Long Jiang Province: Harbin, Daqing, Qiqihar, Mudanjiang, Qitai
Liaoning Province: Shenyang, Dalian, Liaoyang, Anshan, Chaoyang, Panjin, Dandong
Shanxi Province: Taiyuan, Datong, Jinzhong, Jincheng, Shuozhou, Yuncheng, Linfen, Lvliang, Xiaoyi
Shandong Province: Jinan, Dongying, Weifang, Yantai, Linyi, Jining, Tai'an, Weihai, Rizhao, Liaocheng, Dezhou, Binzhou
Jilin Province: Changchun, Siping, Baicheng
Gansu Province: Gansu Province: Xi'an, Xian, Weinan, Ankang, Yan'an and Shangluo
Heilongjiang Province: Harbin, Daqing, Qiqihaer, Mudanjiang, Chitai <
Gansu Province: Lanzhou Tianshui Qingyang
Inner Mongolia: Hohhot, Baotou, Tongliao
Qinghai Province: Xining
2, if the door-to-door inspection, the after-sales service required after the high cost, I can choose not to repair?
Of course, you have the right to give up the after-sales, and you can also temporarily give up the after-sales because of other aspects (such as: service, temporary changes)
In this case, we just charge a single door-to-door fee of ￥ 30 yuan in the urban areas (far suburban areas, suburbs, door-to-door fee is negotiable)
Therefore, we propose - - to give customers the right to choose freely!
In this case, we only charge a single fee for the city, which is $0.00 (far suburbs, suburban areas are negotiable)!
3, by your company after the sale of electrical appliances have warranty? How long is the warranty period?
Our company in order to solve the user's worries, the original maintenance part of the replacement parts are provided with warranty service
Warranty period according to industry regulations, generally three months (except in special circumstances)
4, I only have time at night every day, you can come?
We provide customers with a 24-hour toll-free hotline, at any time to solve your needs, the general normal working hours: (08:00 am - 21:00 pm)
If you need us to come to the door at other times of the day, you can make an appointment in advance, so that we can arrange for you in advance of the after-sales division
If you do not make an appointment in advance and special circumstances, you can explain the situation to the customer service staff.
If you do not have an appointment in advance and have special circumstances, you can explain the situation to the customer service staff, we can arrange for you to emergency rescue personnel
And all of this is a kind of service we have carefully prepared for you
5, the Internet there are so many companies to provide after-sales service, how can I distinguish the good from the bad?
Since we seek such companies from the website, we have to analyze the good and bad from the website itself
Formal company: departmental division of labor is meticulous, there is an independent network department is responsible for the construction and management of the website, so the regular company's website from the structure, layout, content, pictures, or from the hue, aesthetics, there is a sense of beauty of the whole, and the small after-sales service department of the website but most of them are cobbled together!
Secondly, the regular company is in accordance with the standards and industry regulations and the implementation of a variety of procedures, such as the warranty period of three months, but the small after-sales department is a big embrace of a big deal, such as everything can be repaired, the warranty period is three months, but the small after-sales department is a big embrace of a big deal, such as everything can be repaired, the warranty period is three months.
We can also analyze the good and bad from the following points: 1, the site to leave a personal cell phone number; 2, the company profile exaggerated; 3, the text is loosely worded, non-standardized, and there is a sense of personal style and behavior into which the feeling of 4, the site picture is seriously Deformation; 5, the site text déjà vu (because they are copying the regular company, but do not dare to copy the complete text, and after deliberate, far-fetched changes); 6, to see whether to leave a 24-hour toll-free service hotline, such as 4008 or 800 toll-free number