2022 collection room work summary chapter 1
collection room in the hospital under the correct leadership of the leaders of the correct leadership, relying on all the comrades *** with the efforts of the 20xx year, with a solid work style, for the construction and development of the hospital to add bricks and mortar, dedication to the power of the hospital, a better completion of the work of the various tasks. In the ordinary work has made certain achievements. Now the 20xx annual work summary is as follows:
First, in this year, we strictly abide by the rules and regulations of the hospital, in the spirit of "Hospital Xing I Xing, Hospital shame I shame" principle, and strive to set up a good image of the hospital, love of work, solidarity and collaboration to minimize the rate of error, the annual phenomenon of no case of patient complaints. In the face of the day-to-day repetitive operation of the computer machinery, we can overcome the boring negative emotions, patiently for the patient's collection, for the hospital, for reimbursement procedures, through the charging room of this small window, we first set up a healthy communication between doctors and patients, the exchange of platforms.
Second, in the health insurance settlement work, strictly in accordance with the provisions of the health insurance office with comrades to improve the relevant reimbursement procedures. In accordance with the new rural cooperative policy, patiently explain to the patient, good service to the patient, without a case of error phenomenon.
Third, efforts to cooperate with the hospital's work, familiar with the work of the business, improve the image of the hospital as a breakthrough in their own work, in the hospital health inspection was rated as excellent grade, Comrade Zheng Fengyu was named the four virtues of the service pacesetter. In the future work, we will, as always, do a good job of collection, obey the leadership arrangements, love and dedication, unity and cooperation, enthusiastic service, set up a good professional image!
2022 collection room work summary of the 2
Time passes, snap your fingers, 20xx is nearing the end of the past year in the hospital leadership and colleagues under the care and guidance, through our collection and the new agricultural personnel's own unremitting efforts, in the work of a certain result, but there are also a number of But there are also many shortcomings. Looking back at the past year, the work is summarized as follows:
First, in the service attitude of the collection room and the settlement room is the window point of the hospital, the collection of personnel and the image of the NICC reimbursement staff on behalf of the image of the entire hospital, so each time in accordance with the requirements of the neatly dressed on duty, the work of their own attitude to pay attention to their service at all times, the use of polite language, service with a smile. As a window industry, contact with patients and the masses of all kinds, good and bad, of course, there are many of the masses is to understand and support our work, but also some of the masses but a belly full of grievances, full of complaints, strange words, and more is cursing. Encountered these exports are not bad masses, we have to hold back, do not lose your temper, but with polite language to explain, with a kind smile to resolve, so that they can understand our work, so as to cooperate with our work, and smoothly carry out the payment or reimbursement.
Second, in the work we have to do hard work, do not understand to ask, skilled operation of the collection and reimbursement in the various procedures. With the hospital's hospital appearance, quality of care, medical equipment and facilities, and other aspects of the hospital continue to improve, so the patient has gradually increased, in this case we are not only trying to improve the efficiency of the work, but also to be more meticulous to do a good job in the income and expenditure, at the same time, we have these two sections of the personnel actively cooperate with each other, encounter problems to communicate with each other, the emergence of problems in a timely manner to correct the timely solution, effectively reduce the error rate, in the In 20xx, we *** service 51,046 people, *** the cost of income amounted to 10074199.98 yuan, reimbursement for patients 5842208.65 yuan. Team building is the hospital leaders have always been unremitting a work, our department to build a positive thinking, hard style, good service, business excellence of the collection and settlement staff team as the focus of the work, under the leadership of the leadership of the hospital and the help of all colleagues, and strive to improve the overall quality of the entire department staff. The next step, in 20xx, our collection room and the Agricultural Cooperation Office to do
(a) establish a sense of service, sense of the big picture and sense of responsibility, because it is a service window, so we must play a leading role in the QHH staff; in the patients and the masses to set up a good image of the hospital; in the actual work, pay attention to learning from the typical, to whip themselves up and contact their own work, to find out the gaps and shortcomings.
(B) actively carry out job training and skills training, and constantly improve the level of business and business quality. This year, for various reasons, the collection room and the settlement room staff mobilization, for this phenomenon, we have come up with two sections of the learning exchange program, is expected to be in the new rural cooperative entry is completed to help each other to learn to charge and settlement of all aspects of knowledge business training, mutual exchange of ideas and experience, for the two sections to lay a good theoretical and operational foundation.
(C) do a good job of security self-correction work, completely eliminate security risks. Our section staff work is to deal with money, the next step, to let the section staff really put the safety work in the first position, to see whether there is a sense of security and production worries, whether to put the main focus on safety work. For the idea of safety awareness is not enough, the responsibility of the individual is not strong, the organization to carry out again safety learning, in the usual work and life will be the focus of its object to help. To make the safety work foolproof, safety management must do "strict, fine, real", not relax, not slippery.
As the director of the collection office and the Agricultural Cooperation Office, in the new year I want to play an exemplary leading role, seek truth from facts, do not cover up the shortcomings, strict, meticulous, solid and take the lead to do a good job in every detail, every link, every person, every moment to manage the department, strict quality control, leading the collection office and the Agricultural Cooperation Office of the brothers and sisters in the Qingzhuang Health Hospital for us to add a force for the future.
2022 work summary of the cashier's office article 3
xx year to work, has been in our hospital laboratory work. Adhering to the "quality first, clinical service" concept, adhere to the patient-centered, high-quality, high-efficiency for the clinic to provide rapid and accurate diagnosis basis, down-to-earth, hard work. Especially in recent years, I have a lot of thoughts and feelings about their own work, here for a brief statement:
First, the ideological aspects of the political and metallurgical
Seriously study the party's guidelines and policies, laws and regulations, and understand the spirit of the major meetings of the higher authorities, politically, ideologically and always with the party to ensure that the practice of the work does not deviate from the correct track. The work does not deviate from the correct track. In the past few years, he has continuously strengthened the study of ideology and morality and business skills, improved the sense of responsibility for the work, work rigorously and responsibly, diligently, hard work, actively cooperate with the director of the work, regardless of personal gains and losses, overtime to complete the task in accordance with the quality and quantity. Always adhere to the patient-centered, clinical service ideas, urgent patients and clinical urgency. Strictly abide by the critical value reporting system, timely contact with clinicians to provide favorable diagnostic basis. In the completion of clinical testing work at the same time, but also bear the undergraduate training and internship training work, adhere to the theory and practice, to achieve the practical application of learning.
Second, work and study
I not only have a high level of political thinking, but also has a strong business learning and working ability. In the face of rapid changes in professional knowledge, pay more attention to professional knowledge and new technology learning. Annual subscription to the Chinese Journal of Laboratory Medicine, Clinical Laboratory Journal, Laboratory Medicine often browse the Internet; Chinese Journal of Epidemiology, Chinese Journal of Hospital Infection, Chinese Journal of Antibiotics, Clinical Blood Transfusion and Tests, Chinese Journal of Experimental Diagnostics and other related professional magazines; at the same time, pay special attention to the "Journal of Laboratory Medicine," the opening of the "Continuing Education Garden" to intercept the study; to participate in a variety of Improvement of training courses, academic exchanges. In order to further improve their overall quality, in addition to the business and technical aspects of learning, but also to strengthen the related knowledge of English and computer application knowledge. 20xx participated in the self-study [health care management] undergraduate studies, graduated at the end of this year. The company's main goal is to provide the best possible service to its customers.
Three, moral character
(a) hard-working, silent professionalism.
I come from the countryside, I y understand the "sword from sharpening, plum blossom fragrance from the bitter cold" reasoning. When I was in middle school, life's hardships and has been walking in a dozen miles away from the school, sharpened my hard-working, perseverance quality character. After joining the work, has been with blood, urine, stool, bacteria, viruses, although a little dirty, bitter, tired, but I have never regretted for their choice of profession. What makes me proud is to provide clinicians with scientific and informative diagnostic basis. Especially for respiratory, intensive care unit, rehabilitation, etc. to provide drug sensitivity test report achieved very good therapeutic effect, get the trust and praise.
(B) have a strict self-discipline, honesty, optimism and good quality.
I believe in treating people honestly and disciplining myself. I am grateful to face the world; to tolerate the heart of harmony and other; to share the heart of the public. I have never had a conflict with my colleagues. I know that there are still many shortcomings, but I am a revisionist, always improving themselves.
Fourth, the future work plan
Today I am honored to be elected deputy director of the Laboratory, the future work, not only in the business, but also in the management of the work, but also to improve their own level. Under the leadership of the President, with the good director, and strive to bring our hospital laboratory into a good learning atmosphere, and further improve the quality of testing technology, as soon as possible to make our hospital laboratory laboratory of various specialties, through the ISO15189 laboratory quality management system recognition, the establishment of a quality system with the national track, to better serve the clinical departments; to strengthen the links with clinical departments, to carry out clinical needs, specificity strong The test program to increase the economic benefits of the department; to stimulate the enthusiasm of every member of the department, for the development of the department to contribute to the development of the first-class department of laboratory construction into unity and upward for the development of the hospital to contribute to their own modest efforts, until the time of retirement to look back with no regrets.
2022 collection room work summary chapter 4
20__ year has gone quietly, in the past year, I am mainly responsible for door-to-door collection of work, the leadership put me to a new position, always feel their own responsibility, the slightest negligence, will be to the bank and the customer to bring major trouble, and even cause major economic losses. The slightest negligence will bring major trouble to the bank and customers, and even cause major economic losses. In the process of door-to-door collection, door-to-door service on time, in full accordance with the "door-to-door service rules and regulations" operating procedures, in full accordance with the principle of one person, one person, the main point of double point. In terms of security precautions, no security risks have ever occurred. After the recovery of the payment package and cashier to hand over clearly, to ensure that the payment of money in a timely manner into the accounts, has not occurred any business errors and cash and documents do not match the thing. In the collection process has not been with the eight parties, mobile staff had a quarrel, and they get along like their own relatives, privately some of us have become good sisters, good friends.
In order to adapt to the new position faster, every day I use my spare time to learn business knowledge, and humbly ask colleagues to teach in order to deal with the business in the future faster for customer service.
With the continuous development and progress of society, in order to better adapt to the new environment, the unit of each of our employees also put forward new requirements whether in the business capacity, or the quality of service, there is a new concept, so we have to better strict requirements for their own, and constantly improve, I will continue to work hard to do a good job in every business.
The above is a summary of my work in 20__, to the leadership and staff to report. All the achievements in a year are only on behalf of the past, in the future work I will work harder, for the construction of the bank to make more contributions.
2022 work summary of the cashier's office 5
Unconsciously, this year has gone through half of the time. In this half year in the spirit of "looking for demand for innovative management, with the times stable development" of the company's business management guiding ideology, through their own efforts, better completed the leadership of the work assigned tasks. In order to summarize the experience, carry forward the achievements and overcome the shortcomings, I'll summarize the first half of the work situation.
First, as a cashier, can strictly abide by the financial rules and regulations and the station's quality standard requirements, love and dedication, timely exchange of change, to ensure that the first line of each department of the need for change, timely and accurate for the leadership of the registration ledger, in order to facilitate the leadership to grasp the progress of production in a timely manner. Mutual cooperation with colleagues to complete the reconciliation of various revenues. Find problems in a timely manner, so that the bill, the account, the account is consistent.
Second, in the work of passionate service, to come to the payment of colleagues, not difficult, not delay the collection time. Strictly require the ticket agent to pay the process regulations, ticket agent error, timely communication with the ticket agent, patient explanation, correction of the ticket agent's error. Communicate with the person in charge of the shift and take preventive measures against errors made by the conductor. Establish good professional ethics, for the phenomenon of long and short payment for the conductor, short payment timely urge to make up for the long payment to hand in. Quality and quantity to complete the work.
Third, there are shortcomings in the work: the work is not enthusiastic enough, only do the surface articles, will not carry out a deeper analysis, the knowledge of the work is not grasped y. 2, the sense of responsibility is not strong, the work is not in-depth, not detailed. In the work of the work can not make up for the loopholes in time, resulting in passive work. 3, and departmental leadership and communication between the offices less, to the leadership for instructions to report the work is not proactive enough. 4, on the front line of the work of the supervision is not timely enough, there are a number of lazy mentality. 5, there is a sense of self-satisfaction, in the past the work of a certain amount of achievement, there is no work errors, it is self-consciousness, and their own requirements have been lowered. In the daily work, they did not do strict requirements. 6, in the work of the difficulties encountered shrinking, lack of judgment and the ability to solve the problem, did not take the initiative to seek ways to deal with emergencies, there is no great improvement in the work. 7, the work of rigid, will not be able to flexibly deal with the issue of the existence of the work of the conservative thinking, the lack of work to seek a breakthrough point.
Fourth, combined with the "five not" on their own analysis, future work intentions: self-knowledge. The financial sector is a knowledge position, in the future work to do their own career planning, strengthen the professional and technical knowledge of the study, and constantly improve their professional qualifications, when to spur themselves, towards a higher goal.
2, self-discipline. Starting from themselves, strict self-discipline, in accordance with the rules and regulations of the enterprise to restrain their words and deeds, with self-discipline to control their own mind, with self-discipline to complete the work of the action better.
3, self-confidence. To always give yourself a boost, establish self-confidence, have the courage, confidence out of the station, marketing station, more to learn from colleagues around the marketing means, and colleagues, leadership, between the offices remember to always retain a trust, diligent communication, good ideas to share with everyone to serve the front line of work, and better completion of the work.
4, self-motivated. In the future work to learn to self-motivation, put down the shelf to help with colleagues and leaders. In know how to encourage themselves at the same time to learn to encourage others, good to find others around the good things, learn the advantages of others, give others confidence in their work, and others *** with progress.
5, self-adjustment. In the future, we must learn to actively adjust their mindset, the work is not static, we must be good at discovering the joy of work, according to the needs of the work to adjust the work program, adjusting the work of the idea of work efficiency can be improved, rational allocation of resources, learn to flexibly grasp the financial knowledge, so that their own work in the work of the ability to play the greatest effect.
The above is my six months in the work of the shortcomings and the second half of the work plan, I hope that the leaders of criticism, correction, so that I can recognize their own shortcomings in the future work, correct their shortcomings, and achieve better results.
2022 cashier room work summary chapter 6
Time flies, turn of the eye in the cashier position I have three years. There, I have had joy, there have been sad, but more is the harvest, became a wealth on my way to growth. Here, I thank the leadership gave me this platform, so that I get good exercise. Gave me the stage to show my talent. I will cherish my selection - to be a qualified cashier.
I remember hearing this sentence: "The more difficult the place, the more people can exercise their will, the more people can feel full." After coming to work in the new century can feel the benefits of this sentence. Every day basically in the same cash register work for a few hours, dealing with countless customers, the hardship is self-evident. But I did not let go, personality is in our Fengdu store, the door personality cold, at the moment is winter, we suffer from the cold is even more imaginable. Every time the personality on the 2nd desk staff, hands, feet are all swollen, the summer sun is directly under us, but I did not let go of the persistence. "The customer is God" purpose, in the cashier of this ordinary position, the shoulders of the burden is not light: every day to repeat the same work, but also to the customer to explain all their questions, and no matter how mean the customer said, must learn to endure, all the aggression in the bottom of the heart.
In the past work, we will always encounter some problems, such as commodity price tag does not match the computer, we should promptly notify the head of the duty to verify, and to ask customers to wait patiently, and there must be the use of smile service, when you smile at the customer, no matter how much dissatisfaction the customer has with us, at this time, his mood must be followed by sunny. Smile is the most fascinating expression, a smile does not cost pennies but give a lot of people who know how to smile at life, will have a beautiful life, when you smile when the world is also smiling at you. Then we should pay attention to the art of language: "Warm words comfort the heart of three winters warm, bad words hurt people in July cold." Do not argue with customers, do not insult, sarcasm, irony customers.
As a cashier, I y understand that we are the window of the new century. In the work of strict compliance with the operating standards of the cashier at the same time, there should be full of enthusiasm, with a heartfelt smile to receive every customer around, to cope with the increasingly competitive this day, how can we retain customers, win customer satisfaction? Our only winning chip is to bring quality service. In the future work, only to study hard, improve their own quality, improve service skills, so that customers are happy to come, satisfied and return.
The above is what I feel most y in my work, and I expect that I will be able to work hard to do this. I believe that as long as all our employees work together, the new century tomorrow will be more brilliant!
2022 work summary of the cashier's office 7
Over the past year, under the correct leadership of the manager, in the colleagues of the heart of the support and vigorously help, I was able to strictly demand self, better fulfill the duties of a foreman, the successful completion of the work task, get the leadership of the affirmative and the praise of colleagues. Summarize the harvest a lot.
First, in the work of learning, and constantly improve my business
As a cashier foreman, first of all, is a cashier, only the high level of my business, in order to win the support of colleagues, but also to be able to bring good, good management of the personnel below. Although I engaged in cashier work has been three years, and made a certain. Achievements, but these achievements are still not enough, with the development of supermarkets, our cashier's work puts forward new requirements, through learning, I can always be the first to master the computer operation technology, always be able to do for the comrades below the guidance.
Second, do a good job in the management of employees, guidance, foreman, although not a big leader, but also managed a bunch of people, is the trust of the leadership to let me take on this important task, therefore, in the work, I am always on their strict requirements, no matter who, there is a violation of discipline, and will never be tolerated, it is precisely because I can be strict in discipline, bold management, and in the life of the staff below the care of everything, so they are very respectful of me, they are obedient. They are very respectful of me, all obey my management, a year down, our work has been recognized by the manager.
Third, reasonable arrangements for cashier duty, shift work, cashier's work is not tired, but have to be careful, so the cashier must at all times continue to have a good state of mind and high energy. Therefore, in the work of a few staff scheduling, I always dug deep, not only to let the upright cashier rest, but also can not affect the work of the supermarket, but also to take good care of their special conditions.
Fourth, grasp the first level of work, to the leadership of the worry, as a foreman, can be resolved at the level of the cashier, I will never go to the trouble of the leadership of the supermarket in the major events, but also from the leadership of the time to report to the leadership of the instructions.
This year, although the work has made the necessary achievements, but there is still a lot of room for development, I believe that as long as I and our cashiers work together, we must do a better job.