"Dongguan Children's Hospital adheres to the concept of attentive service highlighting the quality of pioneers, so that patients no longer have the feeling of cumbersome and fear of seeing a doctor, the whole process of guided service is meticulous and warm, reflecting the rich humanistic care, so that patients can rest assured that the medical. The hospital also fully draws on the essence of CRM management, advocating the concept of people-oriented diagnosis and treatment services, requiring each hospital staff to comply with the following service standards:
(1) one-stop service - independent floor to provide a complete outpatient one-stop medical services, in order to save the time of the patient's medical treatment.
(2) doctor-patient "one-on-one" service - for each patient to set up a one-on-one communication with the receiving doctor one-on-one consultation room, record the patient's condition information for in-depth analysis, to improve patient satisfaction.
(3) The "full guide" service - the establishment of the guide desk, by the professional medical staff responsible for the reception of patients, consultation and other services!