Chapter I General Provisions
Article 1 In order to protect the legitimate rights and interests of consumers, maintain the social and economic order, and promote the healthy development of the socialist market economy, according to the "Chinese people's *** and the protection of consumer rights and interests of the state" and other relevant laws, administrative regulations, combined with the actual situation of the province, the enactment of these regulations.
Article 2 of these regulations referred to as consumers, refers to the need to purchase for life consumption, the use of goods or accept the services of individuals and units.
The operator referred to in these regulations, refers to the consumer to provide goods or services to units and individuals.
Article 3 of the protection of the legitimate rights and interests of consumers, follow the principle of state protection, industry self-regulation and social supervision combined to protect and facilitate the exercise of consumer rights.
Article 4 of the relevant state organs and industry associations in the formulation of laws, regulations, policies and industry rules relating to the rights and interests of consumers, should listen to the views and requirements of consumers, and shall not make provisions detrimental to the legitimate rights and interests of consumers.
Article 5 of the people's governments at or above the county level shall strengthen the leadership of the protection of the legitimate rights and interests of consumers, and establish a system of office meetings for the protection of the legitimate rights and interests of consumers, coordinate and solve major problems in the protection of the legitimate rights and interests of consumers, and supervise the relevant administrative departments in accordance with the law to fulfill the duties of the protection of the legitimate rights and interests of consumers.
Article VI of the people's governments at or above the county level administration for industry and commerce and quality and technical supervision, food and drug supervision, health, price and other relevant administrative departments shall, in accordance with their respective responsibilities, to strengthen the supervision of operators, investigate and deal with violations of the legitimate rights and interests of consumers, and to protect the legitimate rights and interests of consumers.
Article VII consumer associations and other consumer organizations established by law is to protect the legitimate rights and interests of consumers, social groups, in accordance with the law on supervision of goods and services.
Article VIII of the relevant trade associations shall supervise the operators of the industry to regulate business behavior, strengthen industry self-discipline, and protect the legitimate rights and interests of consumers in accordance with the law.
The mass media shall do a good job of safeguarding the legitimate rights and interests of consumers, and supervise the behavior that harms the legitimate rights and interests of consumers.
Any unit or individual has the right to supervise the behavior that harms the legitimate rights and interests of consumers.
Chapter II Rights of Consumers
Article IX consumers in the purchase, use of goods and services, enjoy the right to personal and property safety from damage.
Article 10 consumers in the purchase, use of goods or accept services, the right to know the real situation of the goods or services and transaction conditions.
Consumers have the right to demand, according to the different circumstances of the goods or services, the operator of the goods to provide the price of the goods, origin, producer, use, performance, specifications, grade, the main ingredients, date of production, expiration date, proof of ownership, proof of inspection, instructions on how to use the goods, after-sales service; the operator of the service to provide the service content, specifications, costs, standards, Inspection and testing reports or maintenance service records and other information.
Article 11 consumers enjoy the right to choose goods or services.
Consumers have the right to independently choose the operator of goods or services, independently choose the variety of goods or services, and independently decide whether to buy, accept any kind of goods or services.
Consumers have the right to compare, identify and select goods or services when choosing them on their own.
Article 12 Consumers enjoy the right to fair trade.
Consumers in the purchase of goods or services, the right to quality assurance, reasonable price, measurement and other fair trading conditions, the right to refuse the operator's compulsory trading behavior.
Article 13 consumers in the purchase, use of goods or accept services, the right to life and health, the right to name, the right to portrait, the right to reputation and personal privacy and other personal rights and property damage, the right to demand that the operator be compensated in accordance with the law. Laws and regulations do not provide, the consumer has the right to require the operator in accordance with industry rules to compensate.
Article XIV consumers enjoy the right to set up social organizations to protect their legitimate rights and interests in accordance with the law.
Article 15: Consumers have the right to obtain consumer knowledge and knowledge of consumer rights, obligations of operators and consumer disputes and other legitimate rights and interests of consumers.
Article 16: Consumers have the right to respect for their human dignity, national customs and traditions when purchasing, using goods or receiving services.
Article 17 Consumers have the right to put forward opinions and suggestions on the quality of goods and services, prices, measurement, business practices, etc., and the right to report infringements by operators to the relevant administrative departments, as well as the right to truthfully reflect the situation to the mass media.
Consumers have the right to put forward opinions and suggestions on the work of consumer associations and other consumer organizations, and to put forward modifications to the contents of industry rules formulated by industry associations or agreed upon by operators*** that are not conducive to the protection of the legitimate rights and interests of consumers.
Consumers have the right to make suggestions on the work of state organs to protect the legitimate rights and interests of consumers, and to criticize, report and sue state organs and their staff for illegal and negligent acts in the protection of the legitimate rights and interests of consumers.
Chapter III Obligations of Operators
Article 18 Operators shall conduct transactions with consumers in accordance with the principles of voluntariness, equality and fairness, and shall abide by business ethics and be honest and trustworthy.
Article 19 operators shall not make false advertisements or false propaganda for goods or services, shall not deceive or force consumers to buy goods or accept services, and shall not in any form of tied sales of goods, services or other unreasonable conditions.
The operator to provide optional goods or services, shall inform and obtain the consent of consumers in advance.
Article 20 of the operator shall provide consumers with a safe place of consumption or environment; the existence of dangerous factors, warning signs shall be set up and take safety measures.
Article 21 of the operator to provide goods and services should be consistent with the protection of persons, property safety mandatory national standards, industry standards or local standards; there is no mandatory national standards, industry standards and local standards, should be consistent with socially recognized quality, health and safety requirements.
Discovered or proven that the operator to provide goods or services have serious defects, even if the correct use of goods or services may still be harmful to the consumer's personal and property safety, the operator shall immediately stop selling the goods or providing the service; commodities have been sold, it should take urgent measures to inform the consumer, and recall the goods for repair, replacement or destruction, at the same time, it should be reported to the relevant administrative authorities. Destruction, and shall also report to the relevant administrative departments and industry associations.
The operator shall take the measures provided for in the preceding paragraph but did not take, the relevant administrative department shall order the operator to immediately stop selling the goods or providing services, and the goods sold to take recall measures.
Article 22 of the operator to sell the need to open, test the goods, should be opened on the spot, test; consumers and operators agreed otherwise, from its agreement.
Article 23 of the operator in accordance with relevant state and provincial regulations or with the agreement of the consumer of goods for repair, replacement, refund (hereinafter referred to as the "three packages") responsibility, shall issue the "three packages" vouchers and fulfillment of commitments. "Three packages" certificate should indicate the rights of consumers and operators of the obligations, and specify the conditions of the maintenance unit. The implementation of the "three packages" of goods have quality problems, the operator should be based on the consumer's request to be returned, replaced or repaired, shall not be refused, shirking responsibilities. Operator commitment to the "three packages" time limit exceeds the prescribed time limit, from its commitment.
In addition to the national provisions of the implementation of the "three packages" of goods, the provincial administration for industry and commerce, in conjunction with the provincial quality and technical supervision, business and other administrative departments and the relevant industry management departments, according to the actual development of the province's implementation of the "three packages" of the catalog and the goods. "Three packages" period. The development of "three packages" catalog, should listen to the views of consumer associations and consumer representatives.
Article 24 of the operator in accordance with the "three packs" provisions of the responsibility for the return of goods, should be in accordance with the invoice price of goods a refund, shall not be in violation of state provisions of the depreciation charges.
The operator in accordance with the "three packs" provisions of the replacement responsibility, should be free for consumers to exchange the same model, the same specifications of the goods. No same model, the same specification of the goods, the operator shall be returned at the request of the consumer, and shall not charge any fees.
The operator in accordance with the provisions of the "three packages" repair responsibility, should be repaired within 20 days from the date of receipt of repaired goods, and shall not charge any fee; expiry of the goods can not be repaired, the operator shall be in accordance with the consumer's request for replacement of the same model, the same specifications of the goods; in the two repairs within the warranty period can not be normal use, the operator shall be responsible for the replacement of the same model, the same specifications of the goods. Use, the operator shall be responsible for the replacement or return.
Article 25 operators to provide goods or services, shall not require consumers to provide personal information unrelated to consumption. Without the consent of the consumer, the operator shall not disclose the consumer's personal information for any reason. Except as otherwise provided by laws and regulations.
Article 26 operators for the promotion of goods or services given or rewarded to consumers, shall guarantee the quality, shall not be exempted from its replacement, repair, rework and other civil liability.
Article 27 of the operator in the insurance company insured goods or services to the consumer damage caused by the operator to compensate for the consumer's losses; consumers may also be in accordance with the law directly to the insurance company to claim compensation.
Article 28 of the operator to mail-order sales, television (telephone) sales, Internet sales and other ways to sell goods, shall ensure that the quality, performance, specifications and other goods consistent with the advertising, and in accordance with the promised time limit for the provision of goods. Operators have not made a commitment to provide goods time limit, should be received from the date of consumer remittances within three days of delivery of goods.
The goods sold in the manner specified in the previous paragraph are inconsistent with the advertisement, the consumer may return the goods within 7 days from the date of receipt of the goods, and the operator shall bear the reasonable expenses paid by the consumer and shall not charge the consumer any fees; if there is any quality problem, it shall be dealt with in accordance with the relevant provisions of the state.
Article 29 operators engaged in the transportation of passengers and goods shall ensure the safety of passengers and shippers of persons and property.
The operator shall transport passengers in accordance with the time and frequency specified in the ticket. If the operator delays the transportation, he shall explain the reasons in time, arrange to change to another frequency or refund the ticket as soon as possible according to the passenger's request, and make proper accommodation for the passenger in accordance with the relevant provisions, and shall not charge any fees.
The operator shall not lower the standard of service, overloading, midway fare increase, and shall not without reason detour, refusing to carry, stopping midway or transfer.
Article 30 of the operators engaged in tourism services, shall enter into a written contract with the tourists, clear tourist routes and attractions, prices, schedules, accommodation standards, transportation, breach of contract and other matters. Arrangements for tourism shopping, should be in accordance with the relevant provisions of the contract in accordance with the shopping location, number, time.
The operation of tourism projects that may endanger the personal and property safety of tourists, should have to protect the personal and property safety of tourists, technical conditions, service equipment and the necessary rescue facilities, and to the tourists to make a true description and a clear warning.
The operator without authorization to increase the number of sightseeing spots or to raise the standard of accommodation, food, transportation, by the operator to bear the increased costs; without authorization to reduce the number of sightseeing spots or to reduce the standard of accommodation, food, transportation, shall return the corresponding costs and bear the responsibility for breach of contract.
Tour guides shall not deceive, coerce or collude with the operator to deceive or coerce consumers to consume.
Article 31 food operators shall not operate food containing toxic or hazardous substances in excess of state standards, and shall not use toxic or hazardous substances for food preservation, polishing, coloring, smoking and other processing.
Operators engaged in the catering industry, the food provided shall meet the hygiene and safety requirements; does not meet the hygiene and safety requirements, causing damage to the health of consumers, shall compensate consumers for their losses. The operator of the food and services provided, shall inform consumers of the price in advance and accept the choice of consumers.
Article 32 engaged in photography, printing operators, shall ensure that the quality of photography, printing; shooting, printing photos do not meet the quality requirements, shall be based on the consumer's request for a refund or free re-shooting, reprinting. After providing the service, the operator shall deliver all the photographs and negatives (including digital photo materials) to the consumers, and shall not keep them on its own and charge them separately; if the film and negatives of the consumers are damaged or lost, the operator shall refund the printing fee and compensate the consumers at 10 times of the price of the whole roll of film. Shooting content has a special value, consumers can agree with the operator in advance guaranteed printing, the guaranteed fee shall not exceed 3% of the guaranteed amount; the operator did not agree to provide services or provide services do not meet the agreed requirements, in accordance with the agreed amount of the guaranteed amount of compensation for the consumer's losses.
Article 33 of the operators engaged in washing and dyeing services, should be with the consumer **** with the confirmation of washing and dyeing before the state of the clothing, clothing washing and dyeing effect to the consumer, and in the service bill. The operator fails to provide services in accordance with the agreement, resulting in damage to the clothing, string color, staining, loss and other consequences, shall return the fees charged, and bear the responsibility for compensation.
Article 34 of the organization of exhibitions, performances, sports activities of the operator, shall not reduce the announced activities of the project and content; do need to change the activities of the project and content of the project, should be in the original activities of the time 3 days before the effective way to inform the consumer, and according to the consumer's request for refunds. The operator did not inform the consumer 3 days before the scheduled activities, in addition to refunding the consumer ticket price, but also shall bear the reasonable costs paid by the consumer.
Article 35 of the Internet Internet service business premises operators, shall abide by the law, to provide consumers with civilized and healthy services, shall not accept minors to access the Internet, shall not use the Internet Internet access services to produce, download, publish, disseminate information containing cults, superstition, obscenity, gambling, violence, crime and other content, and shall not be false propaganda for goods and services.
Operators providing cell phone short message service shall operate in accordance with the law, shall not force or induce consumers to accept paid services, and shall not publish information containing unhealthy content and false information.
Article 36 Operators engaged in beauty and hairdressing services and medical institutions engaged in cosmetic surgery and plastic surgery services shall clearly mark prices and charge reasonable fees, and shall not increase prices outside the price, and shall not use shoddy supplies. Failure to achieve the agreed effect, the operator shall be given in accordance with the requirements of the consumer to rework or refund the fees charged; caused personal injury to the consumer, shall bear the responsibility for compensation.
Non-medical institutions shall not engage in cosmetic and plastic surgery programs.
Article 37 of the repair, processing services, the operator shall inform the consumer in advance of the repair, processing of parts, materials, duration, price and other realities, and issued a list of repairs or processing, the consumer agrees to make repairs, processing.
The operator shall not steal parts or replace parts that do not need to be replaced, and shall not list the repair items or falsely claim that the replacement parts.
The operator of the repair parts should be repaired, the repair period shall not be less than 30 days; the operator promises that the repair period more than 30 days, from its commitment. Warranty period from the date of repair of goods delivered to consumers.
Article 38 of the operators engaged in the sale of commercial real estate shall be clearly set out in the contract of the address of the commercial real estate, building structure, floor area, decorative standards, pricing methods, payment methods, ancillary facilities, property rights, etc., to ensure that the quality of the commercial real estate to meet the standards set by the state.
The operator engaged in the sale of commercial housing has one of the following fraudulent acts, shall refund the consumer has paid the purchase price and interest, compensation for losses, and bear the compensation of double the amount paid for the purchase price: (a) after the conclusion of the contract for the sale of commercial housing, without informing the buyer of the house will be mortgaged or sold to a third party; (b) concealing the fact of not obtaining the pre-sale of commercial real estate license or to provide false Commodity housing pre-sale license; (3) conceal the fact that the house sold has been mortgaged or sold to a third party; (4) conceal the fact that the house sold is demolition compensation resettlement housing.
Article 39 of the operators engaged in the sale of commercial housing shall, in accordance with state regulations on the implementation of the quality of commercial housing warranty. Under normal use, should be waterproof treatment of roof waterproofing, bathroom, sewerage, room, leakage-proof exterior wall warranty period shall not be less than five years. Unless otherwise agreed by the parties, the warranty period of commercial housing is calculated from the date of delivery of commercial housing to the consumer, and the maintenance costs during the warranty period (including the maintenance costs of public **** parts) shall be borne by the operator.
Article 40 of the operators engaged in residential renovation, should be agreed in writing with the consumer construction program, period, quality, price, environmental protection indicators, quality assurance methods, liability for breach of contract, etc.; provided by the operator of the renovation materials, but also should be agreed in writing on the name of the material, specifications, environmental protection and safety indicators, grade, price, etc., the material should be accepted by the consumer acceptance, approval.
The warranty period of the decoration works shall not be less than 2 years from the date of completion and acceptance.
Article 41 of the operators engaged in property management, shall effectively fulfill the property management contract, accept the owners and owners' committees to supervise, shall not be detrimental to the interests of owners. Failure to provide services as agreed in the contract, the owners' association shall have the right to terminate the contract.
Article 42 of the medical institutions and their medical staff shall safeguard the patient's right to receive medical services in accordance with law, the right to information, the right to privacy, for the patient to access, copy the prescription pad, hospitalization records, doctor's orders, test and inspection reports, surgical as well as anesthesia records and other information to provide convenience. Because of the implementation of protective medical measures should not let the patient informed or the patient for some reason can not exercise the right to information, the medical institution shall ensure that the patient's relatives to exercise the above rights. Without the consent of the patient or his relatives, medical institutions shall not disclose the patient's condition.
Medical institutions should be scientific use of drugs, reasonable arrangements for the necessary medical examination program, and in accordance with the provisions of the medical fees, detailed billing items, fee list, and issue fee vouchers, shall not be the amount of medication, examination program and the interests of the medical staff linked to increase the patient's financial burden. Violation of the provisions of the overcharged fees shall be returned to the patient.
Medical institutions and their medical staff shall not purchase or use counterfeit or shoddy medicines or medical devices, or produce, sell or use homemade medicines and preparations without approval numbers; they shall not take advantage of their positions to solicit or illegally accept patients' property or to make other improper gains.
Article 43 operators engaged in non-public welfare or non-educational training and education services, shall truthfully inform the curriculum, teacher status, tuition fee charged items and standards, etc., and shall not have the following infringement of the legitimate rights and interests of the educated: (a) do not have the legal qualifications to enroll the educated; (b) false results achieved by the educated to prove that the success of the school's education; (c) Falsely reaching a training agreement with the operator concerned to induce the educated person with a guarantee of graduation and employment; (4) Raising fees or increasing charges without authorization; (5) Lowering the level of teaching, arranging for unqualified teachers to engage in teaching activities, and failing to provide the relevant teaching space, teaching equipment and facilities; (6) Forcing the educated person to terminate his/her education by improper means.
Operators who have one of the behaviors stipulated in the preceding paragraph shall, within five days from the date of the educated person's request for withdrawal and refund, return all tuition, training fees and other costs, and bear the corresponding liability.
Article 44 of the water supply, electricity, gas, heating, postal services, telecommunications, cable television, Internet and other public service operators, shall be in accordance with the price administrative department approved charges, shall not raise the charges or increase the charges, shall not be charged deposits, guarantees, etc.; shall not be limited to consumers to purchase the specified commodities; not provided materials, shall not be charged material fees; Consumers requesting the suspension of services, shall not charge a suspension fee.
The operator shall be responsible for the inspection and maintenance of the equipment. During the period of maintenance and overhaul of the equipment, the operator shall take measures to ensure the normal operation of the public service; if it is necessary to affect the normal use of the consumer, the consumer shall be informed at least three days in advance.
Article 45 of the operator shall fully fulfill its legal obligations; these regulations are not provided, in accordance with the provisions of relevant laws and regulations to fulfill their obligations.
Chapter IV Consumer Organizations
Article 46 Provinces, cities and counties (districts) shall establish consumer associations in accordance with law. Local people's governments at or above the county level shall, in accordance with the needs of consumer associations to fulfill the statutory functions of their offices with the necessary staff, the required funds are included in the financial budget at the same level.
Consumers' associations may develop individual and group members in accordance with state regulations, and set up complaint points in places where consumers are concentrated as needed.
In addition to consumer associations, consumers may also establish other consumer organizations in accordance with law.
Article 47 Consumers' Associations perform the following functions:
(1) to publicize the laws and regulations for the protection of the lawful rights and interests of consumers, to conduct investigations, comparisons and analyses of the quality, prices, after-sale services and opinions of consumers of goods and services, and to provide consumers with consumer information and consulting services;
(2) to participate in the investigations of the relevant administrative departments and trade associations on the quality, prices, safety, after-sale services and opinions of consumers of goods and services. Quality, price, safety, health, measurement and other supervision and inspection of services;
(3) to the relevant administrative departments, industry associations and operators to put forward proposals for the protection of the legitimate rights and interests of consumers, on the damage to the legitimate rights and interests of consumers to the relevant administrative departments, industry associations to reflect the behavior, inquiries;
(4) found that there are serious flaws in the goods or services, to the operator to improve the Suggestions, and report to the relevant administrative departments and industry associations;
(e) accept consumer complaints, and investigation of complaints, mediation;
(f) to support consumers in accordance with the law on the damage to the legitimate rights and interests of consumers to apply for arbitration or bring a lawsuit;
(g) on the damage to the legitimate rights and interests of consumers, to disclose the behavior through the mass media;
(viii) other work related to the protection of the legitimate rights and interests of consumers.
Article 48 The Consumers' Association shall, in response to the handling of consumer complaints and the needs of consumers, from time to time issue consumer warning information and consumer guidance information to help consumers improve self-protection capabilities, and guide consumers to scientific and reasonable consumption.
Consumers' associations may disclose verified consumer complaints to the public.
Consumer associations shall be lawful, objective and fair in releasing consumer information and disclosing consumer complaints.
Article 49 Consumers' associations and other consumer organizations shall strengthen their sense of service, regulate their own behavior, and strengthen their team building, and shall not engage in the operation of commodities and for-profit services, and shall not recommend commodities and services to the society for profit-making purposes.
Article 50 of the relevant administrative departments, industry associations shall promptly inform the consumer associations of information relating to the legitimate rights and interests of consumers. Consumer associations on the protection of the legitimate rights and interests of consumers inquiries, the relevant administrative departments, industry associations shall respond within 10 days.
Chapter V Consumer Dispute Handling
Article 51 Consumers and operators of consumer rights and interests disputes can be resolved through the following ways:
(a) negotiation and settlement with the operator;
(b) request for mediation by the Consumers' Association;
(c) appeal to the relevant administrative departments;
(d) submit to arbitration according to the arbitration agreement reached with the operator. (D) submit to an arbitration institution for arbitration under an arbitration agreement with the operator;
(E) file a lawsuit with the People's Court. Article 52 encourages consumers and operators to resolve consumer disputes by means of negotiation and settlement, but shall not violate the provisions of laws and regulations, and shall not jeopardize the interests of the public **** and the legitimate rights and interests of others.
Article 53 consumers request the Consumer Association mediation of consumer disputes, the Consumer Association shall, from the date of receipt of the application for consumer mediation within three days to decide whether to accept; does not fall within the scope of acceptance, shall explain the reasons to the consumer.
Consumers Association accepts the application for mediation of consumer disputes, shall be accepted within 5 days from the date of mediation. After mediation agreement, according to the request of the two sides of consumer disputes, you can make a mediation agreement; mediation does not work, the Consumer Association shall inform the parties of other ways to solve the problem.
Consumers Association that the operator has harmed the legitimate rights and interests of consumers of illegal business practices, shall report to the relevant administrative departments. The relevant administrative departments shall promptly deal with, and will inform the consumer association in writing of the results.
Article 54 of the administrative department of the consumer's complaint or the consumer association referred to the complaint, shall within seven days from the date of receipt of the complaint or complaint to make a decision on the acceptance or inadmissibility, and inform the consumer or the consumer association in writing.
Administrative departments decide to accept, should be dealt with in a timely manner. Indeed, the operator's responsibility, the administrative department shall order the responsible repair, rework, replacement, return, make up the number of commodities, refund of goods, services, or compensation for the loss of consumers.
Administrative departments decide not to accept, shall state the reasons. The administrative department does not make a decision on whether to accept, or the administrative department does not accept the decision, the consumer may apply for administrative reconsideration or administrative litigation according to law.
Article 55 consumers in order to resolve consumer disputes, can be based on the arbitration agreement with the operator to apply for arbitration, or to bring a lawsuit.
The Arbitration Commission may set up arbitration offices in consumer associations to facilitate the parties to resolve consumer disputes. Arbitration of small disputes should reflect the principle of simplicity and speed, and exempt or reduce the arbitration fee.
Consumers and operators of the arbitration body shall fulfill the award. If one party fails to fulfill the award after the expiration of the period, the other party may apply to the people's court with jurisdiction for compulsory execution.
Article 56: Consumers requesting the settlement of a consumer dispute shall provide physical goods, purchase vouchers, service documents or other evidence capable of proving the existence of a consumer relationship.
Article 57 of the dispute over the quality of goods or services need to be tested, appraisal, can be based on the agreement between the consumer and the operator of the test, appraisal; both sides did not agree, by the acceptance of the mediation, the complaint of the Consumer Association or the relevant administrative departments commissioned the test, appraisal institutions to carry out the test, appraisal.
Testing, appraisal costs advanced by the operator, the consumer to provide the same amount of guarantee. Responsibility is clear, testing, identification costs borne by the responsible party; unable to clarify the responsibility of the two sides **** the same.
Chapter VI Legal Liability
Article 58 operators have one of the following circumstances, the laws and regulations have provisions, from its provisions; without provisions, by the administration for industry and commerce or the relevant administrative department shall order rectification, according to the circumstances of a single or concurrent warning, confiscation of the illegal income, and impose a fine of more than one times the illegal income of less than five times the illegal income, there is no illegal income, shall be fined 10000 yuan fine; the circumstances are serious, shall be ordered to suspend business rectification:
(a) violation of the provisions of the first paragraph of Article 19, false advertisements or false propaganda for goods or services, deceiving or forcing consumers to buy goods or accept services, or tying the sale of goods, services or other unreasonable conditions;
(b) violation of the provisions of the second paragraph of Article 21 (c) violation of the provisions of Article 28, the sale of goods by mail order sales, television (telephone) sales, Internet sales, and other means of selling goods, goods and advertising inconsistent;
(d) violation of the provisions of paragraph 3 of Article 29 of these Regulations, the operator overloading, midway fare increase, without cause detour, refusal to carry, stopping midway or transshipment;
(5) violation of the provisions of paragraph 2 of Article 30, the operation of tourism projects that may endanger the personal and property safety of tourists, do not have the technical conditions to protect the personal and property safety of tourists, service equipment and the necessary rescue facilities, or fail to provide tourists with a truthful explanation and clear warning;
(6) violation of the provisions of Article 31, the operation of tourism projects that contain exceeding the national standard for toxic or hazardous substances in food, or the use of toxic or hazardous substances in food preservation, polishing, coloring, smoking and other processing, providing food does not meet the hygiene and safety requirements;
(7) in violation of the provisions of Article 35(1) of the Regulations, accepting minors to access the Internet, or the use of Internet Internet access services to produce, download, publish, disseminate information containing cult, superstition, obscenity, gambling, violence, crime and other content of the information or false propaganda on goods and services;
(8) violation of the provisions of Article 36 of these Regulations, the operators engaged in beauty, hair services and medical institutions engaged in cosmetic surgery, plastic surgery services do not operate in accordance with the law;
(9) violation of the provisions of the second paragraph of Article 37, the stealing of replacement parts or replacement of parts not need to replace parts, misrepresenting repair items or falsely claiming to replace parts;
(10) violation of the provisions of Article 42 of these Regulations, not in accordance with the provisions of the collection of medical fees, or the procurement, use of counterfeit and shoddy drugs, medical equipment, production, sale, use of homemade drugs and preparations without approval numbers, or the amount of medication, examination items and medical personnel's interests are linked, or the use of their position (k) violation of the provisions of Article 44 of the Regulations, water supply, electricity and other public service operators without authorization to raise fees, increase charges, restrict consumers to purchase specified goods, or charge a fee for suspension of the handling fee;
(l) the laws and regulations of the damage to the rights and interests of consumers Shall be punished in other cases.
Article 59: Where the provision of goods or services by an operator causes bodily injury to a consumer or other victim, the operator shall pay the costs of medical treatment, nursing care during the treatment period, reduction of income due to lost wages, transportation costs, accommodation costs, etc.; and where a disability is caused, the operator shall also pay for the costs of self-help facilities for the disabled, living allowances, disability compensation, and the necessary living expenses of the person supported by the operator; Caused the death of the consumer or other victims, shall pay funeral expenses, death compensation, and by the deceased person's pre-birth support necessary living expenses; constitutes a crime, shall be investigated for criminal responsibility.
The expenses stipulated in the preceding paragraph shall be compensated in a lump sum, and the specific standards shall be implemented in accordance with the relevant state regulations.
Article 60 of the operators to provide goods and services to consumers caused moral damage, shall stop the infringement, restore reputation, eliminate the impact, apologize.
If an operator uses violence or other methods to insult or fabricate facts to slander a consumer, search a consumer's body or articles carried by the consumer, infringe on the consumer's human dignity or infringe on the consumer's personal freedom, resulting in serious consequences, the operator shall stop the infringement, restore reputation, eliminate the influence, make amends and apologize, and give more than 2,000 yuan in compensation for moral damage.
Article 61 of the administration for industry and commerce, quality and technical supervision, food and drug supervision, health, price and other administrative departments and consumer associations in the work of safeguarding the legitimate rights and interests of consumers, negligence, abuse of power, favoritism and malpractice, by their units or higher-level competent departments shall be given administrative sanctions according to law; constitutes a crime, shall be held criminally responsible.
Chapter VII Supplementary Provisions
Article 62 The purchase and use by farmers of means of production directly used in agricultural production shall be implemented with reference to these Regulations.