Lead: The work in the past year has made some achievements, but we should constantly improve our sense of service, overall situation, economy and responsibility, go all out, strive to complete all the work next year with full enthusiasm and high mental state, and strive to improve the window image of the department and make contributions to the reform and development of the hospital. The following is a summary of my personal work in the hospital office, hoping to help you!
Summary of personal work in hospital office 20XX is a crucial year in the development history of our hospital. Under the correct leadership of the hospital leaders, the hospital office closely focused on the central work such as medical reform and the establishment of comprehensive hospital grades, conscientiously fulfilled various rules and regulations according to the requirements of office duties, adhered to the principle of "serving leaders, colleagues and patients", constantly innovated and worked hard, and successfully completed various tasks. The work in the past year is briefly summarized as follows:
First, strengthen the management of documents, and conscientiously do a good job in sending, receiving, transmitting and implementing documents. Through learning, we further strengthened the standardization of document writing and printing, strengthened the timeliness of document processing, conscientiously implemented and strictly supervised, and better conveyed the instructions and regulations of superiors and the decisions and resolutions of the hospital. We have made records of receipt, delivery, transmission and approval, and successfully completed the work of uploading and distributing in the office.
Second, do a good job in meeting arrangements and services, including hospital leadership meetings, hospital affairs meetings, hospital middle-level cadres regular meetings and various special office meetings. Notify in time through the telephone network, record the meeting in detail, conscientiously implement the meeting resolutions, and feedback the implementation to the leaders in time. In addition, he is also responsible for overall duty scheduling and coordination. Better complete the reception of leaders at all levels and leaders of brother units to visit the hospital.
Third, strengthen information publicity. Over the past year, the hospital office has taken the lead, and various departments of the hospital have co-organized multi-phase hospitals. Each issue has a theme article, which shows the working trends of the hospital and the good mental outlook of the staff to the outside world in time, making hospital information a window and business card for the hospital to publicize the hospital work. At the same time, we will carry out the construction of hospital culture, set up special publicity panels for all departments in the hospital, and promote the outside world to know more about all departments in our hospital.
Fourth, gradually strengthen administrative management. According to the requirements of grade hospital evaluation and hospital leaders, all kinds of administrative systems and job responsibilities of hospitals are revised, and the attendance system and administrative supervision system are strictly implemented at ordinary times. Actively participate in the work discipline inspection, and resolutely implement the decisions of the leaders of the hospital in accordance with the regulations on the problems investigated.
Five, actively cooperate with other departments, completed the work well. The office has always adhered to the work style that our tasks are resolutely completed, and we spare no effort to actively complete the tasks that need our cooperation. For example, actively cooperate with medical education departments and nursing departments to carry out various related business training; Cooperate with all departments of the hospital to complete the general ledger sorting work; Actively cooperate with relevant departments to prepare for professional inspection and evaluation.
Six, in the completion of daily work at the same time, actively start the preparation of grade hospital re-evaluation ledger data. Establishing grade hospitals is the top priority of our hospital this year. We actively study standards, strengthen communication with brother departments, work overtime, bravely shoulder heavy burdens in rating and make careful preparations. The work done by the Office of Traditional Chinese Medicine Hospital in165438+1October 28th and 29th was recognized and affirmed by the management team experts.
In the case of a serious shortage of staff in the hospital office, we hold several positions, do our best, work hard and work actively. In some jobs with tight time and heavy tasks, we have to work overtime to ensure the quality and quantity. In addition, office staff should do a good job in the management and use of hospital seals, so as to achieve strict management and correct use. Notify the superior by telephone and convey it in time to ensure the smooth flow of the superior government orders in our hospital.
Some achievements have been made in the work in the past year, but we should constantly improve our sense of service, overall situation, economy and responsibility, go all out, strive to complete all the work next year with full enthusiasm and high mental state, and strive to improve the window image of the department and make contributions to the reform and development of the hospital.
Under the correct leadership of hospital leaders, relying on the joint efforts of all comrades, the personal work summary cashier's office made contributions to the construction and development of the hospital with a solid work style in 20XX, successfully completed various tasks, and made certain achievements in ordinary work. The work in 20XX years is summarized as follows:
1. In this year, I strictly abide by the rules and regulations of the hospital, and strive to establish a good image of the hospital, love my work, unite and cooperate, and minimize the error rate in line with the principle of promoting the hospital and humiliating me.
Second, with the cooperation of the comrades in the Medical Insurance Office, I strictly followed the regulations and improved the relevant reimbursement procedures with the comrades in the Medical Insurance Office. According to the new rural cooperative medical system policy, explain patiently and serve patients well.
Third, strive to gather the satisfaction of the masses, be familiar with all the work and business, and take improving the image of the hospital as a breakthrough.
In the next 20XX years, I will continue to maintain a good work style and enthusiasm on the basis of my work in 20XX years, and make the following work plans:
First, coordinate the work of departments.
On the basis of following the rules and regulations of the hospital, adjust and improve the work and vacation system of outpatient and inpatient departments reasonably and fairly. Strictly control the materials and machinery required by the department, and resolutely put an end to the phenomenon that materials are not followed and mechanical failures are ignored, which brings inconvenience to patients.
Second, the work requirements of the department are subtle.
Compared with other departments, the cashier's office may be much simpler. It is nothing more than sitting in front of the computer all day repeating mechanical operations, such as bookkeeping, collecting money, handling admission and reimbursement procedures. It seems that the technical content is not high and the pressure of life is not great. But my personal experience since I worked has made me deeply realize that there is no trivial matter in the work of the department, and the real merits can be seen in the nuances. Through the small window of the toll collection office, we bear the brunt and represent the image of the whole hospital. It is through our work that we first set up a platform for healthy communication between doctors and patients.
Therefore, it is necessary to establish a correct outlook on work and values. We are proud of convenience and service to patients. Efforts should be made to overcome the shortcomings in procedures, continuously improve work efficiency, and build a harmonious doctor-patient relationship in details.
Third, advocate science and study business knowledge hard.
In recent years, under the correct leadership of hospital leaders, our hospital has developed steadily. The improvement of medical technology has won the satisfaction and praise of more and more patients, and correspondingly brought us good social and economic benefits. In this development, the cashier's office also plays an important role. A small mistake of ours may have a negative impact on the hospital in society. Therefore, every cashier in the cashier's office should continue to maintain the spirit of hard work, advocate science and have a high comprehensive quality:
First, we must strictly abide by the rules and regulations of hospital charges, and we must not be sloppy.
Second, we should have skilled computer operation skills, so that every patient can get convenient and fast medical treatment and diagnosis and treatment services accurately and quickly.
Third, we should be familiar with the medical terms and charging items of various departments to reduce the error rate.
Fourth, serve patients and improve the quality of fee-based services.
The cashier's office is the window of the hospital, and the cashier's words and deeds and attitude directly affect the overall image of the hospital. In the case of concentrated patients and complicated procedures, cashiers should know how to put themselves in their shoes and care about the needs of patients.
Be patient and meticulous, and have fun in pain. Let the people know what you mean, but also pay attention to your tone and intonation. It is necessary to make the fees collected accurate and reduce the extra burden and trouble of patients, be generous and decent, and adhere to the principle.
In the next work, we should do well the planned work as well as the unplanned work, so that our work performance can be further improved.
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