Summary of the work of the people's service center
Summary of the work of the people's service center, interpersonal skills of people in the workplace is also very popular, in the workplace there is no permanent friends and enemies, the interview must be confident, in the workplace to actively maintain interpersonal relationships, to see the work of the people's service center summary.
For the people's service center work summary 1In 20XX, the people's service center in the town party committee, under the correct leadership of the government, under the specific guidance of the county government service center, in order to change functions, optimize services, convenience to the public, improve the efficiency of the work as the goal, and solidly carry out the following work:
First, comply with the rules and abide by the law, and hold fast to their positions.
Citizen Service Center staff strictly according to the system, impartial, never shirking. The villages (communities) convenience points strictly according to the system requirements, for the masses to deal with daily affairs. Strict attendance system, strict requirements for work discipline at work. Half a year, the County Commission for Discipline Inspection of the administrative effectiveness of each month notification, our town center did not open the door, the personnel did not show up at work, work time to do things unrelated to work and so on.
Second, strengthen the study, and constantly improve the quality of service.
Citizen Service Center staff to seriously study the process and knowledge of relevant laws and regulations, adhere to the first responsibility system and time limit system, listen to the public, and constantly improve the system, constantly improve the working methods, change the style of work, the quality of work and efficiency continue to improve. For the masses who have emotions due to lack of knowledge and misunderstanding, the staff actively do a good job in explaining and assisting in the process. Over the past six months, the people's service center did not occur a staff quarrel with the masses, resulting in adverse effects of the situation.
Third, for the people, fast service
adhere to the pragmatic for the people, convenient and efficient for the purpose of optimizing services as the core, convenient and fast to meet the needs of the masses. Now *** there are birth control, labor insurance, building management, civil affairs, four windows are stationed. Resident departments centralized office, convenient for the masses to do business, the masses are very satisfied, reflecting good. Each window staff work seriously, enthusiastic service for the people. Over the past six months, the civil affairs window to receive public consultation 23 times, reported 26 people on medical assistance, complete the "amount of service" livelihood projects 68 people, update the five guarantees account more than 120 households; building management window to receive public consultation for real estate certificates and repair procedures for more than 30 times, for real estate certificates for 22 households; labor and insurance window to receive public consultation for more than 120 times, the new rural pension insurance for more than 180 copies. The new rural pension insurance for more than 180, the new rural insurance certification for more than 2,300 people; family planning window to accept the public consultation more than 70 times, for one-child parents honorary certificate 61 times, 62 times the birth certificate, stamped with the administrative seal 300 times, the issuance of more than 2,000 copies of publicity materials.
Four, against the county target assessment seriously complete the task.
Each window every month to do a good job of people's service management evaluation system, timely entry of statistical information into the "center" information management system, seriously treat and complete the case of the masses, so that the completion rate, satisfaction rate are up to 100%. In the past six months, the monthly county goal assessment of our town convenience service center are 100 points.
Fifth, there are problems.
Window functions are limited, sometimes a thing to do not completely, thus affecting the mood of the masses.
Individual windows due to the Office's work needs, AB positions are not on duty, resulting in a lack of windows.
Six, the next step in the work of the intention
First, to strengthen the center team building. Enhance learning, stick to their posts, and establish a team that is eager to serve the public and make the public satisfied. Second, do a good job of publicity. To publicize through a variety of forms, so that the masses realize that the center is really good, really convenient for the people. Each window distributes publicity materials of each department, so that the public can better understand the relevant policies. Third, do a good job of reporting information to complete the information task.
Summary of the work of the Citizen Service Center 2xx town from the establishment of the Citizen Service Center, do a lot of work on the convenience of the people, the masses reflect good. Now the work of the people's service center is summarized as follows:
First, to raise awareness, the establishment of the work of the leading group. The town party committee, the government held a special meeting to study the work of people's service. Through the General Assembly, all the authorities realize that the establishment of the people's service center is to implement the "18" spirit, to protect and safeguard the legitimate interests of the people, improve people's livelihood, safeguard people's rights, protect the people and promote the people's rich; accelerate the transformation of government functions, the establishment of a fair and convenient, clean and efficient open service system is an important initiative. Town leaders attach great importance to the establishment of the town mayor Zhu Hongfei as director, Comrade Li Yan for the executive deputy director of the people's service leading group, the overall guidance of the work of the people's service center.
Second, the establishment of service centers, additional office facilities. After the official establishment of the town with the Dragon Citizen Service Center, the service center, including civil affairs, agricultural economics, family planning, labor security, land, village construction, finance, such as seven work windows, and will continue to expand the closely related to the masses of the window. In order to facilitate the masses to do business, the town government specially arranged 120 square meters of offices outside the government gate for the service center office, each window are their own work duties, service content, the workflow on the wall, and placed in a prominent position. The government also for the people's service center additional computers, desks and chairs and other office equipment, so as to ensure that the service center for the masses to do better.
Third, the center of enthusiastic service, the masses reflect good. After the establishment of the Citizen Service Center, the window staff are working seriously and enthusiastically for the people. Civil affairs window to receive public consultation and carry out more than 120 pieces of difficult assistance; labor security window for employment cards, employment registration cards, re-employment of more than 20 preferential certificates, regulating labor disputes 3, more than 5900 copies of the rural pension insurance; family planning window of the town of the inflow and outflow of women of childbearing age for more than 200 times of the gynecological examination, the issuance of more than 120 copies of the notice of service of a child, more than 30 copies of the nutrients during pregnancy, free checking, checking the ring, checking the pregnancy, more than 30 copies of the nutrients. Free medical checkups, ring checkups, pregnancy checkups, mapping of rural one-child disability and death families, applying for one-child parent honor certificates for more than 30 times, and accepting public consultation for more than 70 times. The town set up a people's service center, the work of the masses closely related to the work of the window concentration, greatly facilitating the people, the masses only need to go to the people's service center a place, you can handle the original to run several places, the people are very satisfied, reflecting the good.
Since the establishment of the town's Citizen Service Center. All window units can play their due role, convenient for the masses, as soon as possible, better solve the actual problems of the masses. Pure in the problem: mainly the township staff is small, to deal with many things, miscellaneous, resulting in it is difficult to do 24 hours a day in the center of the office.
Summary of the work of the Citizen Service Center 3xx Township Citizen Service Center in line with the construction of efficient and convenient service hall as the goal, the implementation of "a hall office, one-stop service", is now set up 12 service windows (3 windows of the civil social security, the population of two windows, urban and rural construction of a window, economic development of a window, integrated services, a window, a window, a window, a window, a window, a window, a window, a window, a window, a window, a window, a window, a window, a window, a window. Window, integrated services 1 window, consulting services 1 window, household certificate for 2 windows, mobile window 1), there are 15 full-time staff, involving the masses of 46 administrative approval matters and social service matters all centralized to the hall for.
January to October **** reception of the masses more than 77,000 people, more than 56,300 pieces of business. Open counter-style window, strict hanging system, attentive smile service, so that the masses come to do business, enjoy a relaxed and comfortable environment. Standardized humanized service, satisfactory efficiency, the community and the general public has been unanimously praised. Now a year to carry out the work reported as follows:
First, the establishment of rules and regulations, standardized service.
xx town people service center standardized management, the development of people service center operation, AB post duties, people service center commitment system, people service center first question responsible system, people service center time limit system, people service center one-time notification system, people service center staff ten disallowed and other ten systems, standardized people service center workflow, so that the management of the work of the people service center has a good understanding of the situation. Center's workflow, so that the management of the rules to follow. Violation of the people's service center system of strict treatment of staff, adhere to the system to restrain words and deeds, with the system of people, with the system of things.
Each window to establish a desk account, for the need to be approved by the higher departments of the project, strengthen the connection, to achieve early intervention, full tracking service, timely for the masses to solve the process of approval of the doubtful and difficult problems. In order to implement the open government, the implementation of sunshine operation, people service center combed all the business policy basis, declaration conditions, procedures, commitment time limit, each window staff phone has been publicized, and printed people service card, policy leaflets for the masses to access.
Second, to carry out the "excellent star" activities, enthusiastic service to the masses
xx Township Citizen Service Center in the refinement of the management of the article, people-oriented, enthusiastic service. Monthly to carry out the "I take the masses as relatives, I use a smile to service" as the theme of '"excellent star" selection activities, selected a three-star youth civilization staff, two-star youth civilization 2 people, greatly improving the enthusiasm of the staff. The company also invited the public to tell the story of the difficulties and frustrations they encountered in the process of doing business, and put themselves in the shoes of the public, guiding the staff to enhance their sense of service and dedication to love and responsibility from the beginning to the end.
In the thinking of the window staff firmly established the "all for the sake of the masses," the service consciousness, the first thing the staff went to work every day is to open the power of the water dispenser for the masses to prepare, place the mouth cup, presbyopia, pen, from the hands and feet, a word and a line of the smallest thing to do, with a cup of hot tea, a greeting! Reduce the gap between the distance with unfamiliar people. Warm service, smile service, true service has been quietly integrated into the daily work, service attitude, service quality improved significantly. Through the setting of the masses of guestbook and service tracking registration account, the establishment of a platform for communication with customers, consciously accepted the mass supervision, and constantly improve the window service.
Third, constantly exploring and implementing new ways to serve the people
xx Township Citizen Service Center continue to emancipate the mind, update the concept of keeping pace with the times, and continue to innovate in the management of services. In the convenience of the people's measures, the placement of electronic touch screen and service guide signage, take the form of illustrated, concise and easy to understand, the procedures, service standards, service commitments, complaints phone number and other contents of the public.
In order to make comprehensive coverage of service matters, to make up for the convenience of the holiday masses consulting events, xx town convenience service center applied for registration of the government service domain name network, the creation of the xx town people's service platform, since March 20xx official use of the outside world, the town's 52 functional departments and social services departments to join, processing and closing of 1,385 business and claims. The center has formed a social, mass-oriented, multi-level, all-round, high-quality management service system, widely praised by the masses.
Fourth, strengthened the village (neighborhood) convenient service hall construction
Village-level convenient service hall construction solid advancement. This year, the town center of civilian services to promote civilian services down to extend and establish the pace of the village civilian service room. First, the configuration of professional staff, in-depth village (neighborhood) to provide computer technology training. The second is to carry out business training. Town convenience service center attaches great importance to the convenience service personnel and agent team of knowledge update, business capacity, often in-depth to each village (residence) held business training times, January to October **** organization of training 16 times. Third, strengthen the construction of standardized people's service room. To date, the town of 16 villages (neighborhoods) has been built in the village of standardized civilian service room 10 villages (neighborhoods), and have been put into use, 10 villages (neighborhoods) of the civilian service hall **** reception of the masses more than 31,000 people, for and on behalf of more than 10100 pieces of business.
Fifth, 20xx year work plan
(a) to strengthen their own construction, further improve and perfect the management system, strengthen the effectiveness of supervision and management, and strengthen the establishment of the assessment system for the center staff. Further standardize the construction of town and village convenience services, so that the service is more scientific and reasonable.
(2) to carry out various training to improve the quality of staff and work ability. First, the training staff to have a strong sense of purpose and dedication to the spirit, really put the interests of the masses in the first place, down-to-earth for the masses; second, to have proficient business skills, to strengthen learning, improve the quality of work, and set up a good image of administrative services.
(C) to strengthen the village (community) convenient service point of construction, so that the service to the village group households. Further expand the scope of services of the village and group agency point, try to let the people's affairs at the lowest level to be resolved, reduce the cost of doing business.
(D) to broaden the field of service. Continuously broaden the field of service, in matters of mass production and life, economic development, agricultural science and technology, in-depth development of new services. Do a good job in the hall window work for the center of the masses to provide good service at the same time, broaden the field of service, enrich the form of service, door-to-door service, extend the service chain.