Commitment letter of after-sales warranty service 1
I. Overall Service Commitment
"Customers are our God" is our enterprise spirit. We will provide all-round services in the process of system construction and maintenance, and provide the most reliable guarantee for the safe and stable operation of the system with the best service and the fastest speed.
Due to the localized service system, our service response and time to the fault site does not exceed 1 hour, which ensures the safe and reliable operation of the system. At the same time, our core equipment in this project has been authorized by the original manufacturer, and we can also get the value-added services of the original manufacturer during the warranty period.
The maintenance we provide for the whole system mainly includes: technical development support, warranty system maintenance, etc.
Technical support:
In order to ensure the safe and stable operation of the security network system, our company promises to arrive at the site within 1 hour and repair it within 8 hours, otherwise spare equipment will be provided. At the end of the equipment warranty period, our company will, as always, actively provide users with quality equipment maintenance services. For the upgrade and maintenance of hardware and software equipment, our company only charges corresponding fees, and exempts personnel from service fees.
System maintenance and technical support cycle:
Desktop computers, notebook computers, command center LCD screens and servers are guaranteed for three years, projector body for two years, light bulbs for half a year and all other products for one year. After the warranty period, we will still provide free technical consulting services to the whole system, and give preferential treatment to the cost of its system maintenance.
After-sales service management:
Our total quality management goes deep into all aspects of after-sales service to ensure the excellent quality of after-sales service. The main contents of after-sales service management are as follows:
Technical support mode:
Technical support hotline and network connection: Technical support center of Huaihua _ Technology Co., Ltd. guarantees telephone technical support service seven days a week, and users can contact the project engineer of our company for technical support through special telephone.
Technical support hotline 0745-11,11.
Complaint telephone number:1890 74511.
Remote online maintenance:
The technical support center uses technology to establish remote online equipment to provide online maintenance for customers. The user's system administrator opens a special user account for our maintenance engineer on the system, and can open it by agreement if necessary. Our technical support engineers can remotely log in to the user's system for diagnosis, assist on-site maintenance personnel to solve difficult problems and speed up problem solving.
On-site maintenance:
Our company's technical support engineers provide on-site technical support services within one week after the system officially starts running, which can solve the problems of the system at any time. After that, the project responsible engineer of our company will go to the site regularly to understand and record the daily maintenance of the system and the operation of the equipment, and find and solve problems in time. Users can also ask our project engineer for help at any time, and the project engineer will arrange the company's technical support engineers to provide services for users.
Project training plan:
1, on-site training
Training purpose
Let the technicians responsible for maintaining the equipment have basic information security knowledge, have a deep understanding of network hardware equipment, and be able to manage and maintain the equipment independently.
Training object
Equipment maintenance personnel or personnel designated by customers are at the equipment installation site.
Training mode
Combining theoretical teaching with field experiments. Training instructors will not only impart knowledge to students in theory, but also supplement the course content with computer experiments. The training lecturer has rich practical experience, and the combination of practical experience and teaching makes the course content more practical. In the process of learning, students can not only better digest theoretical knowledge, but also connect with practical work, master the knowledge and ability needed in work, and truly apply what they have learned.
Training place
Equipment installation location or customer-specified location.
Training content
The main contents of the training include: the basic principle of equipment; Basic configuration of equipment; Installation methods and precautions of equipment; Basic maintenance knowledge of equipment and handling of common faults;
Training lecturer
Professional training lecturers from hardware equipment manufacturers or system integration companies, and the training lecturers in charge of this lecture are all senior technical experts.
Step 2 focus on training
Training purpose
Centralized training is a systematic safety skill training for network maintenance technicians with a certain foundation. The purpose is to make the trained technicians deeply understand the principle, operation and basic troubleshooting of this product.
Training mode
Theory teaching is combined with computer practice, and the training effect is verified by examination.
Training content
Huaihua City Human Resources and Social Security Bureau "two networks" management information system software hardware equipment, software system operation and maintenance training.
3. Training function
The professional training of Huaihua _ Technology Co., Ltd. has the following characteristics: standardization, practicality, specialization, systematization and customization.
Advanced training concept
Training concept of attaching importance to practice
Huaihua _ Technology Co., Ltd. pays attention to the cultivation of students' practical ability in technical training. Technical certification training at all levels is equipped with experimental links, rich application schemes and case teaching, which makes it easier to understand and master the relevant knowledge of hardware equipment and systems.
4. Targeted training content
According to the actual characteristics of users and combined with training practice at home and abroad, we will
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The course is divided into: on-site training at the operational level; Centralized training at the technical level
5. On-site training at the operational level
On-site training is aimed at the management personnel who are specifically responsible for the operation and maintenance of hardware equipment and systems, and provides special technical training for the equipment involved in the project, including the features and functions of communication gateway and server system products, product fault identification and handling, and daily management of products. , before and during the installation of on-site installation equipment. Through on-site training, students can learn more about product functions and have the ability to use and maintain independently.
6. Centralized training at the technical level
Centralized training is a closed and systematic professional training for managers who are specifically responsible for the operation and maintenance of hardware equipment and systems. The training content includes detailed training of safety system, foundation and principle, as well as the principle, installation, configuration, operation and maintenance of products. Combined with the laboratory test, students can master the operation and maintenance methods of products, manage and maintain equipment independently, and have a comprehensive understanding of the safety network system. Our company provides this project all the year round.
Bidder: _ _ Technology Co., Ltd.
Date: 20 _ _ _ _
Commitment 2 of after-sales warranty service
1, warranty service
Our company promises to provide free repair and maintenance services for all products within 3 years (except for the damage caused by man-made or natural disasters).
2. Localization services
We have a branch in Xingtai to provide long-term localization services.
3. Spare parts service
Core equipment should be equipped with standby machines, and other equipment should be equipped with sufficient spare parts. If the fault cannot be solved in time, spare parts should be replaced in time to ensure the normal operation of the system.
4. Service response time
During the warranty period, our company promises to respond within 0 hours according to the fault handling process, and the resident personnel can remotely solve the fault through monitoring software. If the fault cannot be solved remotely by monitoring software, according to the distance between the fault site and the municipal public security bureau, the on-site technicians will arrive at the site within 0 to 3 hours and complete the maintenance of the user's faulty products within 8 hours. If it can't be solved within 8 hours, replace spare parts, resume communication within 12 hours, and notify the user and input after the fault is solved.
The after-sales service team held a meeting to study the cause of the failure and formulate a response plan to prevent the same or similar failure from happening again.
5. Patrol maintenance service
In addition to responding to the problems in the system in time, the customer service engineer will also visit the site regularly (4 times a year), and its inspection contents include:
Understand the system operation;
Diagnose operating system problems;
Solve customer system problems;
System health check;
Preventive software installation;
Give users technical support and consultation related to the system;
Fill in the inspection report regularly and submit it to the Municipal Public Security Bureau and the company headquarters.
6, fault resolution process
7. Handling of special circumstances
In the event of major emergencies (such as natural disasters, large-scale system failures caused by human factors, etc.). ) or special period (such as comprehensive upgrade of system software, superior inspection, implementation of major tasks, etc. ), when it is really necessary for personnel to be on duty, our company will send technicians to provide on-site service for 7_24 hours until the system resumes normal operation or the special period ends.
If the core equipment breaks down, affecting the normal operation of the whole network or part of the network, our company will replace the standby machine in time to resume business and ensure the loss is minimized.
Commitment letter of after-sales warranty service 3
1. Organization of supply: Our company has a distribution center and a comprehensive material storage and deployment warehouse, which has sufficient material reserves and rapid response ability, and can ensure that it will be delivered to the designated construction site according to your plan after receiving the notice. If your company has an urgent supply demand, our company will also organize a strong transportation force to ensure the supply organization.
2, quality assurance:
Our company solemnly promises that the quality of river sand, the concrete material provided this time, will be strictly in accordance with Code for Design of Railway Bridges and Culverts (TB10002.1~ TB10002.5-20 _) and Supplementary Standard for Acceptance of Construction Quality of Railway Concrete Engineering [20 _]1. 120 interim technical conditions for high-performance prestressed concrete for passenger dedicated lines 10 1 quality standard for ordinary concrete JGJ52-92, and ensure that the quality of the products provided meets the technical indicators described in the specification. If the quality of the products provided does not meet the technical standards, they will be returned unconditionally and compensate for all losses caused thereby.
3, after-sales service commitment:
(1) Provide product use guidance and training for your company;
② Establish a perfect pre-sale, in-sale and after-sale service network and implement localized services. Solve your worries when you encounter technical problems or other problems during the use of the product;
(3) after receiving your company's fault complaint call, we will serve customers in place within 24 hours.
Commitment letter of after-sales warranty service 4
Terms of commitment:
The company provides integrated sales, installation and maintenance services for gfc brand elevators sold.
I. Pre-sales service
1. Before signing the contract, help the owner understand the function and configuration of gfc brand elevators.
2. We guarantee that the bidding equipment is an advanced intelligent passenger elevator introduced to Chinese mainland market by Taiwan Province Chongyou gfc Elevator Co., Ltd., which is made of high-quality materials and advanced technology and is an original brand. The manufacture and installation of elevator equipment conform to China's gb-7588, gb- 10058- 10060 and other technical specifications and standards related to elevators.
3. We promise to provide you with the factory certificate of the equipment elevator, the technical performance description of the elevator and the accompanying documents, packing list, product inspection certificate and elevator operation and maintenance instructions.
Second, the sales service:
1. Within one week after signing the contract, provide the owner with the well map for confirmation, and actively cooperate with the design institute to make the well site construction drawing.
2. After signing the contract, send engineers to the site at least twice a month to measure the size of the shaft and check the position and size of the embedded and reserved holes.
3. In the process of installation and construction, the quality of each working procedure should be checked by the team, rechecked by the on-site competent technical personnel and rechecked by the company's quality inspector, and the trinity quality control should be implemented. If the previous procedure is unqualified, the next procedure will never be carried out.
4. The installation quality and service have reached excellent projects, and the first-time qualification rate of all key projects to be inspected is 100%, and the first-time qualification rate of other projects is over 90%. We will send qualified and experienced engineers to form an engineering team, and the installers will hold relevant certificates. They will be formal employees with experience in installing gfc elevators to ensure the installation quality of elevators.
We will send skilled engineers from Taiwan Province Chongyou Shanghai Chongyou Elevator Co., Ltd. to guide and manage the whole process.
6. Our company will send the quality inspector of Taiwan Province Chongyou Shanghai Chongyou Elevator Co., Ltd. to strictly check the quality of the whole elevator installation process, and correct the problems in time when found. Only after the quality inspectors confirm that the elevator installation quality is up to standard can they apply to the relevant government regulatory authorities for inspection to ensure the first pass.
Third, after-sales service.
1. The company and after-sales service agencies have spare parts warehouses and spare parts are sufficient. Spare parts can be provided at any time if necessary.
2. Before the end of the free warranty, we will send a professional debugging engineer to test the elevator again, and any fault will be solved at our own expense and with the consent of the owner (except for human factors). After the solution, we will report to the owner in duplicate, including the cause of the failure, the solution, the time taken to complete the repair and the date of resuming normal operation.
Hereby promise!
Commitment letter of after-sales warranty service 5
_ _ _ Province _ _ Electrical Appliance Development Co., Ltd. has an after-sales service and maintenance network recognized by Zhuhai Gree Electric Co., Ltd. in Quanzhou, and there are many Gree companies that train skilled maintenance engineers. And equipped with Gree products easy to wear accessories.
1, warranty period
In strict accordance with the manufacturer's warranty period, issue a valid invoice for the purchased goods. We provide six-year free warranty for Gree air conditioner, including compressor, various fan motors, main control board, receiver, thermostat and remote controller.
2. Replacement cycle:
If there are two consecutive quality problems within 45 days from the date when the purchasing unit purchases and uses the goods, we promise to replace them with new goods or other equipment of the same or higher grade, and all the expenses incurred in the replacement process shall be borne by us.
3, equipment installation and debugging
After winning the bid, we are responsible for sending the equipment to the buyer's place free of charge after preliminary acceptance, and providing free installation of the equipment. Before the equipment is installed, our company will send people to conduct on-the-spot investigation, design the installation and debugging scheme, and ensure that the relevant lines are designed reasonably, operated reliably and maintained conveniently. We are responsible for organizing professional technicians to install and debug the equipment.
4. Maintenance service
We promise to respond within 30 minutes after receiving the technical service request from the purchasing unit, guarantee to arrive at the site for technical support within 2 hours, and troubleshoot the goods within 8 hours after arriving at the site. During the warranty period, the winning bidder shall be responsible for the repair and replacement of spare parts and goods not caused by improper operation. After the warranty period is over, we will continue to provide maintenance and repair, and make on-site maintenance within 4 hours after receiving the user's repair report. The maintenance fee shall be implemented according to the manufacturer's standard.
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