Customer Service Department Job Responsibilities (General 17)
Nowadays, the frequency of the use of job responsibilities is on the rise, job responsibilities refers to the work content of a position needs to be accomplished as well as the scope of responsibility that should be borne. Then how to develop job responsibilities to play its maximum role? The following is my collection of customer service department job duties (general 17), for reference only, I hope to help you.
Customer Service Department Job Responsibilities 1
1, is responsible for overseeing the implementation of the project temporary management statute, user manual, pre-property service agreement and decoration manual.
2, to assist the superiors to prepare and modify the project property management files, the formulation of management objectives and service standards; preparation and modification of security, customer service, environment and greening, engineering of the board of service standards and regulations and supervise the implementation.
3, according to the service standards, the selection and hiring of suitable outsourcing units, the implementation of the project's daily cleaning, landscaping, four pests, such as extermination work, outsourcing units to assess the quality of service supervision.
4, responsible for the jurisdiction of the daily business management, supervise team members to deal with timely and results of feedback, return visits; responsible for receiving and dealing with the daily complaints of the tenants, the regular group of fine tenant satisfaction surveys, and constantly improve the quality of service.
5, coordination within the department of customer service, security, cleaning and engineering plate work, the formation of a linkage mechanism, rapid response to deal with a variety of business in the jurisdiction of the area and the emergency Ropewalk.
6, responsible for docking with the real estate company, complete the transfer of various types of information on the project, improve the property service center all kinds of file management.
Customer Service Department Job Responsibilities 2
I. Job Responsibilities
1. responsible for the owner's move-in procedures and decoration-related procedures, responsible for the owner's information files and park keys, storage work;
2. responsible for entering the company's office space of the reception of the guests, registration, guidance, the unrelated personnel, door-to-door sales and unreasonable people, preventing the company's office space from being used as an office. For the unrelated personnel, door-to-door sales and unreasonable people, block out or assist the relevant personnel to deal with;
3. Responsible for the company's mail, parcels, newspapers receiving and transmitting; responsible for communication and coordination with relevant departments;
4. Responsible for the owners of the visits or repair calls, and make good records and conveyance of the work. Do a good job in the organization of the owners of the repair report, the assignment of maintenance work, responsible for all kinds of maintenance complaints and maintenance of the return visit work;
5. Responsible for the company's document printing, assisting in photocopying, etc.;
6. Responsible for the management of newspaper subscriptions and mail distribution to assist in the reception of guests visiting the company meeting logistics;
8. Responsible for the collection of all company incoming and outgoing mail, Packages, newspapers, information, and registration, and handed over to the higher leadership;
7. Ring three times within the answer, such as more than three times after the pick up the phone, you should say "Sorry, just had something to go away, may I ask how can I help you?
8. Answer the phone with a standardized tone of voice: "Hello, East Lake Metro Property! How can I help you?" Or "Hello, the front desk of the East Lake Metro property! How can I help you?"
9. The caller's request must be noted in a timely manner. If you need to convey others, you need to write down the time of call, the name of the caller, the cause of the incident, the room number, related matters;
10. must pay attention to the etiquette of receiving the phone: the phone is light to pick up, light to put down, pick up the phone to use Putonghua, the speed of speech is calm and maintain a natural, decent, generous image, the body shall not tilt, no mouth to eat, no tilting, speak to control the tone of voice, shall not be too noisy, to pick up the phone, the surrounding staff shall not be noisy, and the surrounding staff shall not be noisy, and the phone shall not be too noisy. When answering the phone, the surrounding staff shall not be noisy, and remind other personnel;
11. Receive phone calls as long as possible, such as the guest complaint phone, responsible for the organization of the owner's complaints, complaints about the event answer and processing work, need to appease the emotions, should be patient and appeasement. Important complaints should be promptly notified to the relevant department head;
12. working hours, no special reasons not to call private phones and voice calls, private phone answer not more than three minutes;
13. receive calls shall not be hung up before the caller (except private calls); in the completion of the telephone conversation, employees must ask the guest whether there is any other need to the end of the phone call, say "thank you" or "thank you" or "thank you". "Thank you" or "goodbye";
14. The receptionist can only be seated by the person receiving the call, and no other person is allowed to enter the receptionist's seat. Company personnel shall not be gathered at the front of the chat, such as business needs to explore can enter the front desk, but shall not exceed ten minutes. Need more than ten minutes, should be changed in other offices;
15. Do a good job of cleaning the front desk, including the entire front desk and office area must be kept neat, clean, dust-free, no stains, regularly do the reception hall of the daily maintenance of health; to keep the front desk environment clean, in addition to the company's leaflets, personal tea cups, calendars, potted flowers, shall not be placed on any items. No piling up of food and sundries. May not eat food at the front desk;
16. daily work is mainly reception, copying, printing work as a supplement;
17. must master the use of copiers, fax machines, shredders, Excel tabulation, Word documents and the use of simple formulas; leave the post must be explained to the direct leadership, the leadership of the arrangement of personnel in the front desk;
18. Important events need to report to the direct leadership in a timely manner;
19. The company needs to conduct training, or convene a meeting, must be 15 minutes early to the scene, to assist in making all the preparations for the work, shall not be absent without cause;
20. Familiar with the owners of the occupancy process and the precautions to be taken; familiarize yourself with the "Donghu New City, the pre-property service agreement", "East Lake New City, the owners of the manual," "Donghu New City Housing Decoration Management Agreement", "East Lake New City owners notice" and understand the property-related laws and regulations;
21. Completion of other tasks assigned by the higher leadership.
Second, the specific requirements of the work
1. Commuting time must be on duty. If you need to go out on official business, you can leave your post with the approval of your direct supervisor. During the outing, the direct leader to arrange the receptionist, must ensure that the front desk is not empty. The receptionist shall not leave the post without authorization due to personal matters, if there are special circumstances need to be approved by the higher leadership to leave the post;
2. the company has a guest, the guest line to the front desk within one meter, the receptionist must get up to greet with a smile, say polite language;
3. guests put forward personal requirements, the receptionist must listen carefully, when necessary, take notes, such as the case of complaints can not be dealt with, then ask the guest to wait for a while;
4. the receptionist shall not leave the post without authorization. Complaints can not be dealt with, then ask the guest to wait, please the relevant departments responsible for the solution;
4. Guests proposed to find the company's leadership, the receptionist should first ask whether there is an appointment. And ask the guest to make a good registration, and then call to the staff to find, ask whether to bring in. If the answer needs to be brought in right away, then you should lead the way, such as the need to be brought in later, please ask the guests to take a seat in the reception room, pouring water for the guests, and ask the guests to wait a little while. When it is possible to bring in the guest, then bring the guest into the leader's office, and then pour water for the guest. (seven points full);
5. If the situation is urgent guests do not listen to the requirements, want to break into the office, call the security guards or other office personnel to help intercept;
6. When the guest leaves, get up and stand up and smile and greetings, "welcome to come back next time". Guests leave in a timely manner to do a good job in the reception area of the health and cleanliness;
Third, grooming requirements
1. must wear company uniforms, wear a license plate or the Division of the emblem to work, to maintain cleanliness and hygiene neat;
2. shall not be worn to work in strapless dresses, suspenders and other informal clothes. Slippers or leather sandals similar to slippers shall not be worn to work. The hemline of the skirt shall not be lower than three centimeters below the knee. The hemline of the dress shall not be lower than three centimeters below the knee. The dress shall not be worn with "three legs";
3. Light make-up shall be worn during working hours, and the hair shall be clean, neatly combed and free from dandruff. Do not wear hair, hair length should not be over the shoulder, long hair neatly combed and coiled; do not dye the color of strange hair color;
4. often cut nails, keep clean, do not keep long nails, can not paint nail polish, nails should not have black material;
5. keep the breath fresh and natural odorless.
6. In addition to the ring shall not wear jewelry;
7. Maintain good standing, sitting, walking posture. When you stand, you should lift your chest and tuck in your stomach and sink your shoulders. When sitting, do not lean forward and backward, do not shake your head and look around. Walking to maintain the basis of the station, horizontal forward, smooth and moderate, no emergency, no running in the area;
8. In front of the guests, may not manicure, picking teeth, pulling out the nose, hiccups, stretching, singing, humming a ditty, make-up.
Fourth, manners and etiquette
1. Reception of guests should be natural and generous, stable and enthusiastic, courteous, skilled use of the "eleven words" polite language, to do service with a smile, with a good salutation. Do: welcome guests with greetings, speak with a call, parting with a thank you, work with an apology for errors. Not to skin color, race, faith, clothing, appearance;
2. and guests to meet with the initiative to give way to meet the guests do not take the initiative to shake hands, especially female guests. If the guest first reached out to shake hands, should smile and shake hands with the guest. Handshake posture should be upright, waist straight, upper body slightly forward, strength can not be large, can not use the left hand to shake hands with the guests;
3. Talking with the guests should be standing upright, polite, do not look right and left, bowed head and waist. To listen to the guest's speech, do not snatch words with the guest, do not interrupt in the middle of the conversation, do not argue with the guest, do not argue, speak in a measured manner, tone of voice should be gentle, language should be elegant;
4. Do not ask the age of the guest, especially the female guests. Don't ask the guests about their biographies, wages, and clothing prices. Don't look around or talk to people in strange clothes. Disabled or physically challenged people do not discriminate against, enthusiastic help, thoughtful service;
5. There shall be no guests have too casual, overly cordial behavior, shall not hook shoulders, shall not laugh at the phenomenon of careless guests, shall not point at the guests.
Customer Service Department Job Responsibilities 3
1, responsible for lobby reception, registration of visitors, providing counseling, leading and etiquette services.
2, is responsible for customer repair matters in a timely manner to send workers to deal with or query, and make a good record; is responsible for the transfer of all relevant information and feedback.
3, responsible for lobby order maintenance, emergency treatment and reporting of common events.
4, under the leadership of the customer service supervisor to deal with customer complaints, counseling, and according to the situation reported to the higher leadership.
5, responsible for the customer should pay the fee notice and collection work.
6, responsible for the building's daily inspection, inspection work.
7, and customers to maintain good relations, maintain quality service, try to meet the requirements of tenants, and is responsible for coordination with other departments.
8, participate in the group, foreign reception, meetings, etiquette and other services.
9, to complete other work assigned by the superior.
Customer Service Department Job Responsibilities 4
1, under the leadership of the director, responsible for the hospital consulting telephone answering, interpretation, registration, statistical analysis and other work.
2, constantly improve their own professional level, proficiency in relevant service etiquette, skills and customer communication skills, grasp the psychology of the clinic, and be able to grasp the attitude of the service process, explanation, persuasion and other aspects of the proportion and skills.
3, do a good job of call registration management. The registration includes age, gender, course of the disease, medical history, disease, address, telephone, intention to consult, concerned about the content of the general registration and intention to consult, health advice, price comparison, consumption habits, economic status, the type of personnel and other directional registration.
4, master the hospital environment, department layout, personnel status, expert specialties, technical projects, instruments and equipment, charging prices, business dynamics, etc., often take the initiative and the relevant departments to communicate diligently, diligent liaison, timely update of the relevant information, so that the accuracy of the expert consulting phone calls in a timely and accurate transfer of calls.
5, familiar with the business knowledge of the main specialties and the contents of the advertisements in each issue.
6, do a good job of consulting the statistics, analysis of incoming calls, regularly fill out statistical analysis report.
7, the establishment of the master book of incoming calls, the implementation of the database type management, the establishment of consulting calls and come to the hospital to achieve the rate of statistical mechanisms, the establishment of incoming calls to consult the feedback mechanism, the daily consultation of patients the next day to make a return visit by phone, and to make further excavation plans.
Customer Service Department Job Responsibilities 5
1. To do a good job of network telephone consulting, booking appointments and other related personal information collection and registration work, and daily statistics, in preparation for future telephone tracking visits;
2. Responsible for the etiquette of the doctor's training, leadership and management of the work of doctors;
3. Responsible for the collection and management of customer information: through the completion of the communication with the patient's Personal data collection Hospital VIP customer base file establishment and development and management;
4. Responsible for customer complaints, complaints will be investigated and classified statistics, put forward corrective actions in a timely manner sent to the higher authorities for approval and implementation;
5. Service process implementation and supervision of the diagnosis of the patient in the hospital, treatment, care, life and other processes in the process of the problem to be given to help, Coordination, solution; and all the staff of the hospital and various departments, sections of the service process and quality of supervision and management.
6. Responsible for carrying out patient satisfaction surveys: set up a suggestion box in the hospital, daily collection, regular statistical analysis; all discharged customers for telephone return visits, the survey results are summarized, analyzed and sorted out, and make a monthly analysis report for the leadership and decision-making of the relevant departments.
Responsibilities :
1, responsible for the completion of the company's monthly and quarterly performance indicators.
2, responsible for the management of customer information and external and internal customer relationship maintenance.
3, responsible for assisting the customer service director to complete the routine work management, guidance, training.
4, responsible for assisting in sales strategy development and adjustment.
5, drive the sales enthusiasm of the customer service center, and coordinate the relationship between various departments.
Job Description:
1, allocation of customer resources, decomposition of work tasks.
2, the development of return visit strategy, improve the return visit skills.
3, solve (answer) the problem of after-sales service commissioner.
4, supervise and guide the after-sales service commissioner to carry out return visits.
5, the organization of after-sales service commissioner meeting, focus on solving related problems.
6, statistics, analyze the work situation and the formation of reports submitted.
Job Requirements :
1, college degree or above;
2, age 25-35 years old, with more than 1 year of sales team management experience;
3, 3 years and above telemarketing or network sales experience, experience in pharmaceutical and health care products industry is preferred;
4, Have a certain degree of stress resistance and efficient execution;
5, focus on efficiency, passion, a strong sense of teamwork;
6, with excellent communication skills and team spirit, good sales performance in the past;
Salary and benefits: basic salary + high commission + holiday benefits + Year-end bonus + social security + other various subsidies and benefits Comprehensive salary of 6000-8000, entry and purchase of six insurance Work time: Summer: 8:30 a.m. - 12:00 p.m. 14:00-18:00 Single break can be adjusted Winter: 9:00 a.m. - 12:00 p.m. 13:00 p.m. 12:00 PM 13:30-17:30 Single break can be transferred Bus route: Metro Line 2, Dongmenqiao Station, Exit A, walking distance Bus 104; 112; 141; 152; 18; 21; 47; 48; 51 to Zhiquan Street, get off and walk for three days. To Zhiquan Street, get off and walk for 3 minutes Job Requirements : Education Requirements: college Language Requirements: unlimited Age Requirements: unlimited Years of Experience: 3-5 years Job Description: 1, is responsible for answering customer calls, accepting customer inquiries, complaints and suggestions; 2, telephone callbacks, marketing, marketing and other activities to support; 3, customer-related information entry management, the establishment of customer files; 4, the customer data to summarize, analyze, and put forward to the superiors of the rationalization proposals. Job Requirements: 1, medicine, nursing, nutrition-related professions, junior college education or above; 2, articulate, Mandarin standard; 3, preferably with a large call center or consulting hotline center customer service experience; 4, familiar with incoming inquiries, complaint handling, File management and other customer service processes; 5, has a strong sense of customer service, strong resilience; 6, a pharmacy or pharmaceutical work experience is preferred; 7, can skillfully operate the computer and office software. Customer Service Department Job Responsibilities 8 I. Work under the leadership of the director of the clinic. Second, do a good job of telephone booking registration, convenient for customers to choose the date of consultation. Third, for the silver card, for the silver card members file. Fourth, to do a good job of hospitalized patients after discharge follow-up work. Fifth, the implementation of the "all customer-centered" principle of service, do a good job of all kinds of customer service; VIP customers to provide one-stop service. Six, to carry out people services, for the need of customers to provide wheelchairs, tea, needle and thread, paper and pens, etc., and provide customers with printing, copying, faxing, ticketing agents and other businesses, one-stop service, customer convenience, to meet the needs of customers. VII, the guide staff to do a good job of consultation, guidance, triage and other work. viii. Guiding staff for the heavy, old, weak, disabled patients without escort to provide full accompaniment of diagnostic and treatment services; guide, assist the patient for admission procedures, for the need to open a green channel. Nine, the president of the representative office is responsible for receiving customer complaints, patiently listen to customer comments, give customers a reasonable answer, and strive to solve problems for customers. Customer Service Department Job Responsibilities 9 Job Responsibilities: 1. Familiarize the company with the basic situation regarding the management, cleaning, engineering, maintenance, order maintenance, fire protection, charging, etc., and answer all kinds of questions raised by users. 2. Receive and resolve user claims, the claimant to do a good job of explaining the work, and the user's views on the return visit registration. 3. Assist the project manager to handle the tenants to take over the work, accompanied by tenants acceptance of housing, and effective management of vacant houses. 4. Assist the project manager to handle the user decoration approval procedures, responsible for decoration inspection and decoration acceptance procedures. 5. Responsible for contacting maintenance personnel to carry out user unit maintenance works, and review and follow up the maintenance situation afterwards. 6. Send all notices and letters from the property company to the users in a timely manner, and urge the users to pay the management fee and other fees on time. 7. Inspect each floor as required, check whether the facilities are in good condition, and record the situation in the daily work report. 8. Supervise and check the cleanliness of the public **** area of each floor, and in case of any serious impact on cleanliness and hygiene, immediately contact the cleaning department and report to the superior. 9. Cooperate with the order maintenance and fire department to maintain the safety of each floor. 10. Supervision of the renovation team in accordance with the property project renovation provisions of civilized construction. 11. Play the work initiative, complete other tasks assigned by the superior. Job Description: 1, according to the hospital's business objectives decomposition of individual sales targets, through customer development, tapping the potential, improve service and other ways to cooperate with the promotional program. 2, responsible for the customer's hospital reception, to provide patients with professional advice on the disease; 3, responsible for organizing the customer file information; 4, actively participate in the training and learning of business knowledge, improve their own knowledge system; 5, and the customer to do a good job of communicating with the maintenance of a good doctor-patient ` relationship; 6, to complete the leadership of other assigned The work of the leadership, to obey the reasonable coordination arrangements. Requirements: 1, college degree or above, pharmaceutical related majors preferred; 2, more than one year of medical market, consulting and reception work experience (must); 3, image temperament, clear voice, Putonghua standard, adaptability and strong communication skills, good presentation skills; 4, love the medical and health industry and consulting work, can withstand work pressure, good team motivation ability; 5, have good professional ethics and dedication. Customer Service Department Job Responsibilities 11 1, responsible for the preparation of recruitment, training and assessment of departmental staff. 2, responsible for the implementation of the signing of the letter of responsibility. 3, responsible for training a reserve manager. 4, is responsible for the coordination of the malls belonging to the daily property management work and the implementation of KPI. 5, to strengthen the ideological education of the staff, to cultivate the staff love Red Star such as home thinking, check and supervise the staff's behavior is standardized. 6, determine the work objectives, develop work and training plans, make work arrangements, do a good job of monthly, quarterly and annual work summary. 7, do a good job of reviewing the work related to outsourcing contractors, cost management in accordance with the bidding process of the property contract, and control the use of the budget. 8, the establishment of good public **** relations, coordination with other departments, handling major complaints. 9, the mall property department management within the scope of fire safety is responsible for the mall in case of emergencies and accidents, must cooperate with the mall to deal with and do a good job after the work. 10, the organization and implementation of the group property to promote the daily operation of the center property, to achieve the quality objectives. 11, responsible for property records and document management, the establishment of good public **** relations, coordination with other departments of the mall. 12, regularly organize and convene working meetings of relevant personnel in the department to convey the spirit of the Group and regional property work, check the implementation of the department's work and staff appraisal. Customer Service Department Job Description 12 Position Responsibilities: 1, fully responsible for the quality management of the customer service center, the department's business indicators and the achievement of functional objectives, guidance and development of customer service team, the establishment of a customer management system, timely and effective handling of the owners to report the matter, through the planning and implementation of the service, and regularly review the standards and processes to Enhance owner satisfaction; 2, specifically responsible for customer service, service quality, documentation, community culture and information, such as coordination, organization and supervision, regular organization of regular meetings of the department; 3, customer service center of the daily work of management and guidance; responsible for customer service staff training work; 4, according to customer demand, the establishment of customer service standards and customer information classification. According to customer demand, establish customer service standards and customer information grading files, regular organization inspection and review; 5, to carry out the service center internal affairs management and tenant communication, visitor reception and other work; 6, responsible for the project property service fee collection matters. Qualifications: 1, age: 28-35 years old, full-time college degree or above; 2, more than two years of experience in the same position in the property, familiar with the relevant laws and regulations of the property management, and proficient in the use of various types of office software; 3, good communication skills and team management capabilities. Ability, good health, affinity; 4, have a good sense of customer service, strong resistance to pressure. Responsibilities: 1. Implement the project manager and customer service supervisor's work instructions, responsible for customer service supervisor. 2. Familiar with the name of the tenants, a clear understanding of the basic situation of all aspects of the property project, pay attention to observe the needs of the tenants, and enthusiastically answer all kinds of questions raised by the tenants. 3. Responsible for customer service center front desk customer service work, warm and courteous reception of visitors, to understand the intention of its timely communication to the relevant personnel. 4. Receive calls from tenants, receive requests or comments from tenants, and fill out the "Call and Visit Registration Form", "Tenant Request Record Form", "Claims Processing Record Form", "Tenant Help Registration Form", "Maintenance Work Order" and other records, and timely notification of the relevant person responsible for the responsibility of the housekeeper or supervisor of the responsible customer service to follow up on the processing. 5. User data collection and renovation applications for registration procedures, various types of documents. Handling and customer files of various types of archives for the record. 6. Monthly statistics and analysis of customer claims, and report the results to the customer service supervisor. 7. Responsible for keeping the front desk clean and tidy, cleaning up the customer service center every day, and filing the documents that have been approved by the department head/project leader. 8. Responsible for the receipt and dispatch of internal documents, and register the receipt and dispatch of documents. 9. Responsible for the statistics of staff attendance within the period specified by the Operation and Maintenance Department, and send them to the Operation and Maintenance Department. 10. Fill in the front desk diary carefully, and make a good handover before the end of the day. 11. Play a work initiative, and strive to complete other tasks assigned by the superior. 14 customer service department duties 1. assist the general manager of the company to participate in day-to-day business decisions, business meetings, etc., supervision, implementation of the Board of Directors and the Group on the financial management of the work of the relevant requirements and systems, day-to-day affairs to the general manager of the company is responsible for the major issues involved in the general manager and the Board of Directors and the Group to report at the same time. 2. Preside over the overall work related to customer service, formulate the company's customer service work plan and organize the implementation of the organization's customer service work planning, research and study of the user situation. 3. To put forward the organization of the work in charge of the construction of the views, recommendations, the work in charge of the appointment and removal of personnel have the right to recommend, and cultivate the affiliated personnel customer service awareness, work skills and techniques to improve team efficiency. 4. Conscientiously implement the rules and regulations issued by the Board of Directors, according to the actual situation of the revision, maintenance of the issued regulations and systems; the development of a sound customer service management system, supervision and guidance of subordinate personnel in accordance with the system of standardized operations, and regularly carry out the daily work of the inspection and assessment to ensure customer satisfaction. 5. According to the company's overall goals and plans, the decomposition of the work of the task in charge, and the work process and results of the assessment; regular monthly customer service work analysis will be organized and held on a regular basis to analyze the results of various types of indicators of the company's customer service reported to the Board of Directors. 6. Responsible for the company's customer service work for the command and scheduling, timely resolution of customer service problems in the process, to ensure that the customer service work is carried out smoothly, to reduce customer service work in the cost of various indicators. 7. Responsible for the completion of the group departments and the general manager of the other tasks temporarily assigned to assist the company's other vice president in charge of the completion of the company's other business work. Customer Service Department Job Responsibilities 15 1, familiar with the property service center management system, charging standards and its customers, property structure. 2, responsible for handling the owner's move-in and customer decoration application procedures. 3, responsible for the owners of the file, decoration files, service center file management. 4, is responsible for the key management of the property and the supervision of vacant rooms, public **** site. 5, on time to organize and carry out the work of collecting/collecting property management fees and other related fees from customers. 6, responsible for customer complaints, follow-up, records and statistical summaries. 7, regularly organize customer satisfaction survey work within the project, including statistics, summary, rectification and tracking of the entire process. 8, is responsible for the preparation of the project cultural activities, festival layout plan and organization and implementation. Customer Service Department Job Responsibilities 16 1, under the leadership of the general manager, fully responsible for shopping mall sanitation management, security management, water and electricity management, maintenance and recycling of water, electricity and gas charges and equipment maintenance. 2, the organization of the company's staff to seriously study and implement the party and state guidelines, policies, and establish a good corporate image, efforts, and mention the quality of business. 3, in accordance with the company's deployment, planned to improve the work of the mall. 4, to ensure that the shopping mall cleanliness and hygiene, good sanitation work. 5, responsible for parking management in the mall. 6, the establishment and sound management system of water, electricity and gas, guidance and supervision of the company's staff to conscientiously implement safe operating procedures, and improve safety. 7, responsible for water, electrical daily maintenance work arrangements (including water, electricity, gas meter reading, accounting, charging, external payment, etc.), and timely handling of the daily maintenance work. 8, the preparation and organization of the implementation of equipment maintenance plans and spare parts acquisition plan. 9, the establishment of equipment accounts, regular checking, to achieve the account in line with the real, to prevent the loss of company assets. 10, strengthen supervision and inspection, the establishment of supervision and evaluation methods and reward and punishment mechanism, often on the company's employees' work attitude, labor discipline and quality of service assessment and evaluation, the implementation of rewards and punishments. 11, regular inspection of safety measures to eliminate potential safety hazards. 12, strengthen information management. Take the initiative to report to the company on sensitive and unusual situations, and immediately report to the general manager on major and urgent issues. 13, to complete the general manager of the other affairs assigned. Customer Service Department Job Responsibilities 17 1, under the leadership of the manager of the Hospital Operations Department, to assist in the development of specific work plans, with the medical and medical technology departments of the diagnosis and treatment work. 2, responsible for patients and subordinates of the mindset of the investigation, to avoid patients dissatisfied with the hospital and not dealt with in a timely manner or due to the guide emotional fluctuations affecting the quality of work caused by medical disputes or loss of patients. 3, often and clinical medical staff and medical technology department personnel communication, exchange, understanding of their work habits and professional expertise, in order to rationalize the triage, maximize patient services. 4, the use of service skills to coordinate the relationship between the medical staff and patients, found that the problem is solved in a timely manner, can not be resolved in a timely manner to report to higher levels of leadership, to do hard observation, hard thinking, timely detection and treatment of hidden dangers and contradictions from the clinical departments or between patients. 5, to create conditions that enable the guide and telephone consulting doctors to work at ease, to understand and grasp the psychological changes in each guide, so that their attitude is correct, and actively work. 6, actively organizing the guide to conduct etiquette training and business learning, improve their ability to work and business level, and pay attention to improve their psychological analysis ability, so that it is possible to tap into the patient's needs. 7, actively collect information within the hospital, outside the hospital, and collect information on patients and medical and technical departments, to grasp the market information and changes in patient demand, analyze the changes in patient service requirements, timely update the concept of changing service methods to adapt to the needs of the majority of patients. 8, timely discovery of the guide in the work of the lack of, merit, and timely correction and praise, fully mobilize the guide's work enthusiasm and initiative. 9, coordinate and deal with service attitude, service quality caused by doctor-patient disputes. 10, to complete other related work assigned by the leadership.