Consumers and operators of consumer rights and interests in the dispute, can be resolved through the following ways:
(a) negotiation and settlement with the operator;
(b) request for mediation by the Consumer Association or other mediation organizations established by law;
(c) to the relevant administrative departments to file a complaint;
(d) according to arbitration agreement with the operator to arbitration institutions;
(d) according to arbitration agreements with operators to submit to arbitration;
(e) to the arbitral institution;
(f) to the consumer, the consumer and the operator to resolve disputes over consumer rights and interests. (d) submit the case to the arbitration institution for arbitration according to the arbitration agreement with the operator;
(e) file a lawsuit with the People's Court. Medical beauty enterprises should make it clear that if, in the course of their business, they know that there are defects in the medical beauty services they provide, such as substituting the best for the best; using medicines, injections and fillers that do not comply with the national standards; and using domestic products as imports, etc., and intentionally do not inform the clients who come to the clinic of these defects, resulting in personal damages to the consumers in the course of the services, the victims shall have the right to claim for compensation of the loss, and, in addition to this, shall have the right to claim for the losses sustained up to twice the amount of Punitive damages. Among them, due to defective medical beauty services caused personal injury, the scope of compensation may include personal injury losses, medical fees, nursing costs, transportation costs, lost wages; resulting in death, but also includes funeral expenses, death compensation, etc.; in addition to this also includes property damage and moral damages. According to the new consumer law, in addition to compensation for loss, the victim can also claim the equivalent of twice the loss of punitive damages.
Legal basis:
Criminal Law of the People's Republic of China
Article 145
Producing medical devices and medical sanitary materials that do not meet the national standards for the protection of human health, or selling medical devices and medical sanitary materials that are known to not meet the national standards for the protection of human health, or selling medical devices and medical sanitary materials that are known to not meet the national standards for the protection of human health, or selling medical devices and medical sanitary materials that are known to not meet the national standards for the protection of human health. medical devices, medical sanitary materials, enough to seriously endanger human health, shall be sentenced to less than three years of fixed-term imprisonment or detention, and impose a fine of more than 50 percent of the amount of sales of more than two times the amount of fines; cause serious harm to human health, shall be sentenced to more than three years to less than ten years of fixed-term imprisonment, and impose a fine of more than 50 percent of the amount of sales of more than two times the amount of fines; the consequences of particularly serious, shall be sentenced to more than ten years of fixed-term imprisonment or life imprisonment. And impose a fine of not less than fifty percent of the sales amount or not more than two times or confiscate property.