Excellent doctor year-end personal work summary of 7
Doctors in the doctor-patient communication, to do sincere, enthusiastic, patient communication with patients, and can be good at communicating with patients. Below I bring you an excellent doctor's year-end personal work summary, I hope you like it!
Excellent doctor's year-end personal work summary 1
I am in the work of the year 20__, strict compliance with the operating procedures and daily work system, the anesthesia for each operation, from the anesthesia before visiting the patient to understand the patient's general condition, familiar with the case, to assess the degree of patient tolerance of anesthesia and surgery, to the preparation of anesthesia instruments, the verification of the anesthesia to the implementation of anesthesia to the management and handling of the anesthesia process, to the anesthesia process and the management and handling of the anesthesia. From visiting patients before anesthesia to understand their general condition, to be familiar with the cases, to assess patients' tolerance level to anesthesia and surgery, to preparation and verification of anesthesia instruments, to the implementation of anesthesia, to the management and treatment of anesthesia process, to the postoperative follow up, we have been familiarized with all these points and have been meticulous. After many years of practice, he has mastered, exquisite, correct operation and treatment techniques, and can independently, skillfully and standardize the completion of site anesthesia (such as intravertebral anesthesia, nerve block anesthesia and plexus block anesthesia), general anesthesia (intravenous, inhalation and static-aspiration compound general anesthesia), central vein (internal jugular vein, subclavian vein, femoral vein, etc.), peripheral arteries (radial, femoral, dorsal arteries) puncture and placement of the cannula.
This year, I independently and successfully implemented anesthesia for more than 700 patients, without any anesthesia accident and medical disputes, patient satisfaction reached 100%. Among them*** I completed more than 200 cases of general anesthesia, more than 400 cases of combined epidural and lumbar anesthesia, more than 100 cases of nerve block anesthesia, more than 50 cases of deep venous puncture placement, arterial puncture placement and invasive arterial monitoring of 2 cases, participated in the rescue of the whole hospital patients for more than 60 times, and successfully resuscitated more than 40 cases of critically ill patients. Under the care and support of the hospital leadership and the department director, the Department of Anesthesiology has innovated the autologous blood transfusion technique, which not only reduces the risk of transfusion of allogeneic blood but also reduces the economic burden of the patients, and is welcomed by the majority of patients and their families, and has independently completed more than 10 cases. He has also accumulated rich experience in anesthesia for patients with complex and changing conditions, critical illnesses, and combined multi-organ decline, such as trauma patients, the elderly, pediatrics, and women in labor. She has participated in the teaching of interns and trainees for more than 20 times.
In the city labor star competition in 20_, won the tracheal intubation team award.
In clinical work, I abide by the rules and regulations of the hospital, go on and off duty on time, stick to my workstation, actively cooperate with the leadership of the hospital and the leadership of the department, and strive to complete the tasks assigned by my superiors. In my work, I y recognize the qualities and conditions that a qualified anesthesiologist should have. I try my best to improve my own business level, constantly strengthen the study of business theories, and master various basic anesthesia techniques such as epidural anesthesia, cervical plexus anesthesia, general anesthesia by endotracheal intubation, and intravenous compound anesthesia, etc., and try to cooperate with the surgeon as much as possible to satisfy the surgeon's requirements on anesthesia, so as to achieve the smoothness and safety of the anesthesia and the smooth completion of the surgery. After each surgery, he will make a serious summary of the lessons learned from the failure or success of anesthesia, in order to continuously improve his own business level and better serve the patients.
In today's tense relationship between doctors and patients, the practical implementation of the "patient-centered, to improve the quality of medical services as the theme" of the idea, for the patient's all, anxious patients anxious, do their best to help patients as soon as possible to solve the problem of pain if the patient's practical action to let the patient know that the doctor is still a trustworthy person.
Outstanding doctor's year-end personal work summary 220__ year is about to pass, review this year in the hospital under the correct leadership of the leadership of my department, adhere to the "patient-centered, improve the quality of medical services as the theme. All the medical staff of my department study hard, study business, so that all levels of personnel of their own quality and business level has been on a stage. The entire staff of the hospital with one heart and soul to successfully complete the tasks assigned to the work of the hospital, now the work of this year
summarized as follows:
First, to strengthen the management of the department
The department continues to improve standardized operating procedures, all personnel in strict accordance with the standardization of the operation, and there is a strict system of rewards and penalties.
The management of all kinds of information in the department is well organized and complete. All equipment and instruments have a person in charge of maintenance and regular inspection.
Second, efforts to study the business
All the staff of the department actively participate in the hospital, outside the business learning, and strive to improve their business quality and business level. Continuously update their knowledge and improve their technical skills.
Adhere to the daily morning reading system, focusing on discussing the diagnosis of difficult films, and constantly improve the diagnostic level of the whole department.
Third, set up a good medical ethics and medical style
Set up a good medical ethics and medical style, vigorously carry forward the spirit of Bai Qiu'en, strengthen the professional ethics and professional style of construction, and carry forward the good tradition of saving lives and treating the sick and saving people. The staff of the whole department strive for civilized and courteous service, always think about the patients, try every possible means to relieve the patients from pain, do not quarrel with the patients, do patiently explain, try to send diagnostic reports to the patients in advance to meet the needs of the patients. The whole department strictly implement the rules and regulations of the hospital, not late, not early departure, work seriously and responsibly, proactive, mutual learning and mutual respect, unity and cooperation, no one received red packets throughout the year.
Fourth, the quality of good, improve economic efficiency
Since January 1 to December 31, the radiology workload for the film examination of 39,795, special examination 369, ct examination 7178, physical examination fluoroscopy 135,574 people. Compared to the same period of the year there was a significant increase in the number of radiographs, special examinations, ct examinations, and physical examinations. The growth rate was 5.83%, 101.64%, 13.85% and 4.94%. Total income of 5.32 million, of which line income of 3.05 million, ct 2.27 million per capita income of 380,000 than the annual growth of 180,000 growth rate of 3.5%,
In the face of heavy workload, we have not the slightest relaxation of the quality of the gateway, the quality of the photographs and diagnostic reports to meet the standards of teaching hospitals. This shows that the Department of Radiology is a skilled, tenacious team, in the hospital's strong support and encouragement, we have achieved one victory after another. There was not a single case of medical liability accidents in the whole year.
The current problems of the Department of Radiology:
1, the writing of the report is not standardized, each write their own, the details vary, there is no uniform recognition of the standard, the rate of omission is high, resulting in clinical distrust of the radiological report.
2, the quality of the film is not high, many positions are not standardized, there are accountability factors, technical factors, darkroom and film factors.
3, some doctors have a poor service attitude, tend to be more casual, showing the "patient-centered" service purpose.
Excellent doctor's year-end personal work summary 3
I ___, ___ in July graduated from Jining Medical College, clinical medicine, so far working in Zhangdian District Hospital, now serving as a resident in Internal Medicine, looking back on 20___ years of medical work, I am in the hospital at all levels of leadership and teachers under the correct leadership of the serious work and study. Through this year's work and study, I have reached a certain level of improvement in all aspects of thinking, work and study, there are many lessons and experience, from all aspects of their own exercise, but sometimes feel very bummed out. Specifically from the following aspects:
First, to arm themselves with the party's theory, in the ideological continue to improve themselves, closely around the correct leadership of the hospital positive, adhere to the scientific development, build a harmonious relationship between doctors and patients, and strive to be an excellent member of the party
In the party's leadership, continue to study in depth the party's basic theories, policies and guidelines, in order to a *** member of the party to strictly require themselves, and to actively participate in various theoretical studies and learning. Actively participate in the party organization of various theoretical studies and discussions. At the same time as a party group leader, I seriously organize group members to participate in organizational activities and make records. I further correct the concept of service, further enhance the awareness of service, further improve the service attitude, to create mutual trust, mutual respect, mutual understanding, mutual help, warm and harmonious doctor-patient relationship to carry out their own ideological and moral construction, to "eight prohibited" strict requirements for their own, when self-checking in the hospital under the leadership of the leadership of the correct leadership of the department director's wise decision-making, and strive for a better future, and to improve their own ideological and moral construction. Under the correct leadership of the leadership of the hospital, in the department of the director of the wise decision-making, and strive to do scientific development in the work, and strive to be an excellent **** production party members.
Second, to comply with the rules and regulations of the hospital, serious study, to complete the hospital and their own established goals
I am in the department director, the teacher's guidance, and actively participate in the diagnosis and treatment of general surgery patients. I strictly follow the medical routine in all kinds of surgical operations, carefully and carefully, and never violate the operation. Through my own hard work and study and the department director and teachers carefully taught, I am more proficient in general surgery, common diseases, multiple diseases, as well as the diagnosis and treatment of some rare diseases, emergency treatment in surgery and perioperative treatment program, in the work, I strictly abide by the rules and regulations of the hospital, never absenteeism, on the contrary, many times overtime work, and at present in the same section of the doctor, owed leave is the most. Monthly outpatients and outpatient income are also among the highest among the same doctors. I don't care about personal gain or loss, I refuse to accept money and goods from patients, and I have received many letters of thanks from patients.
In the future work, I will further improve themselves, humbly accept the criticism and help of leadership and colleagues, study hard, work hard, with excellent performance for the development and construction of the hospital to add a modest force.
Excellent doctor year-end personal work summary 4
More than a year, the clinical work has a new breakthrough, business income reached the highest level since the establishment of the hospital. Social health care work has also been further improved, greatly improving the two systematic management rate, reducing maternal and neonatal mortality, so that the work of the health care hospital has a new run.
Time flies ﹑ years like a shuttle, in the blink of an eye 20 ___ year is coming to an end, looking back on a year of learning, work and life, I have made little achievements in the growth, there are also many shortcomings, as a doctor, our job responsibility is to "do everything possible to remove the people's disease, help the health of the perfect, maintain the holy and honor of the art of medicine," and to save lives and help people. To save lives and help the wounded". As an obstetrician and gynecologist, I must carry out this sacred mission. The following is a summary of my work this year.
First, study hard, and constantly improve their own business quality
In the work, I put the "practice" as the only test of theory, the work of the little by little, so that I am more and more profoundly aware of the brutal social competition in today's society, the need to update knowledge, the reality of the situation drove me to only Grasp all available time to study hard, in order to adapt to the increasingly fierce competition, competent in their own work, otherwise, eventually be eliminated by reality. I work according to the actual situation in the work, and strive to use theory to guide practice, based on objective facts, to solve their own problems encountered in the work. I hope that in the future, when I look back on the work I have done, I will not regret that I have done nothing, and I will not be ashamed that I have wasted my time.
Second, conscientious, down-to-earth work
When I entered the sacred hospital at that time, I had secretly sworn: "I volunteer to dedicate themselves to medicine, abide by medical ethics, hard work, tireless, excellence, comprehensive development. For the development of the motherland's medical and health care and the physical and mental health of mankind to do a little bit of effort. Today, I am constantly working hard. Engaged in obstetrics and gynecology medical work, more so that I y appreciate, as an obstetrician and gynecologist, shoulder responsibility and due diligence. According to the division of labor, correct position, strict compliance with the duties, and actively complete their work. Solidarity with comrades, treat people sincerely, down-to-earth, loyal, hard work, one step at a time, serious work, better service to the public, to complete the duties of an obstetrician and gynecologist.
Third, the patient first, enthusiastic service
In the hospitalization of patients in the diagnosis and treatment of work, no matter at any time, I care for every patient. Do seriously check, careful treatment, reasonable charges. In the new rural cooperative medical treatment, in strict accordance with the rules of the new rural cooperative medical treatment, hospitalization treatment work. Warm reception of each patient, the patient to come to the patient can patiently explain, meticulous examination, warm service, as far as possible to let the patient pain, satisfaction and return.
In the future, I will be more strict with myself, adhere to the work-oriented, conscientious, hard-working, to establish their own good medical ethics and public image. Insist on dedicating work to the community, holding love to the patients, as soon as possible to let the patients recover, as soon as possible to let the family at ease.
Outstanding doctor year-end personal summary of the work of the 5Time passes very quickly, to participate in the work has been a year, in this year's time, under the leadership of the President and the support and help of all colleagues, I strictly require themselves, in accordance with the requirements of the hospital, and better to complete the leadership of the various tasks assigned. Now will be a year of learning and work to do the following summary.
First, in the political and ideological
Seriously study the medical laws, regulations and hospital organization of the political study, and constantly improve their own quality. Organic combination of learning and work, so that learning to work, work learning, both promote each other, so that their political quality has improved greatly.
Second, in the business work
1, love and dedication to work, the hospital as a home, unity of comrades, to maintain the collective honor, to obey the organizational arrangements, strict requirements for their own, consciously abide by the rules and regulations of the unit, no late, no early departure, no absenteeism, can actively participate in the hospital organization of all kinds of activities, and constantly improve their quality of work.
2, strengthen the business knowledge learning, and strive to improve their own business level. In the work, by checking the information to make notes, and actively study the business, focusing on learning the diagnosis and treatment of common clinical diseases and diseases and clinical knowledge of medication, and effectively promote the improvement of business skills.
3, conscientiously complete the work of community services, fill out the residents' health records and electronic files. Annual **** follow-up Dongshamen Village residents 1198 people, including 171 people with hypertension, diabetes, 10 people, mental illness, 3 people, the elderly 90 people, 2 people in pregnancy and childbirth, 62 people of school age children, and on time follow-up work.
4, July to October in the unit under the selection of the Jiuquan People's Hospital to participate in the general practitioner transfer training, electrocardiography, cardiology, two departments of further study. During the study period, he conscientiously abided by the rules and regulations of the internship unit, studied with an open mind to the instructor, studied business knowledge, tried to grasp the main points of knowledge, took good study notes, organized and collected more than 40 cases of typical ECG and common cardiac diseases encountered in the clinic, and mastered the operation, analysis and diagnosis of ECG, diagnosis and treatment of common diseases and emergency rescue under the guidance of the instructor, and completed the task of further study. The study was completed.
5, as a member of the hospital, I am aware of the "hospital I honor, hospital I shame", in the work of strict requirements for their own, correct attitude, not arrogant, not impatient, respect for colleagues, adhere to the work of the importance of abiding by the rules and regulations. To "wholeheartedly for the patient service" for the purpose of carrying forward the "white angel" of the spirit of saving lives, minimize the pain of patients, urgent patients, think of what patients think. Warm reception of each patient, civilized medical practice, service with a smile.
I participated in the work time is not long, not much experience, in the future work I want to seriously learn from the surrounding comrades, take its long, make up for its short. Continuously improve their business skills and self-cultivation, and strive to improve the level of work. One point of plowing, one point of harvest. I thank the hospital leadership and colleagues for my help and concern for guidance. Sincerely hope that the hospital leadership and colleagues can give me valuable advice and suggestions in the future work, in order to correct the shortcomings, and constantly summarize the experience, to do a better job, and to create a new success in the work.
Outstanding doctor year-end personal work summary piece 6Section is a cell constituting the hospital, but also to maintain the stability of the hospital to develop the basis of the overall situation, the overall harmony of the hospital depends on the harmony of each of its internal sections. In order to conscientiously implement the hospital on the development of "harmonious construction, medical services on the level of" the theme of the series of activities, in response to the hospital for the people's health, starting from me, "to build a harmonious doctor-patient relationship," 20 ___ years of activities, we have done for the creation of a harmonious department A little work, the purpose is to further promote the construction of professional ethics, enhance the staff to do a good job of medical services conscientiousness, to create a win-win situation of harmonious interaction between doctors and patients, so that medical staff to understand the patient's feelings of medical treatment and the need for patients and their families to understand the special nature of the mental health industry.
First, strengthen the study, publicity, education, the formation of a strong atmosphere to create
Provide first-class medical services. Learning to experience "patients as the focus of attention, build a harmonious hospital" as the theme of the series of activities, bearing in mind the purpose of the service, to strengthen the "patient-centered" sense of service, correct service concepts, standardize service behavior, improve the service attitude, and enhance the communication between doctors and patients. The department has been carrying out the "patient-centered" service consciousness following the previous years. Following the "Double Struggle" carried out in previous years, the department carried out the activity of "Humanized Service, Affectionate Service" in the whole department this year. The activity has achieved a more obvious effect, not only effectively reduce the patient consultation, hospitalization costs, medical indicators to complete a good situation, and efforts to quality service through the whole process of medical services.
First, the establishment of a quality service concept, put forward the concept of departmental services, set up a distinctive service concept and code of conduct.
Second, the implementation of medical service standards, the implementation of Saturday and Sunday doctor's office system, the establishment of "doctor-patient contact" follow-up system.
Third, to broaden the scope of medical services, set up a "consultation clinic", special beds, such as family beds, beds for the poor.
Fourth, the deepening of the connotation of active service, so that hospitalized patients have a sense of home, comprehensive care for the patient's food, clothing, housing and transportation.
Fifth, to provide extended services. The scope of nursing services from the previous ward.
The service extends to pre-admission registration and post-discharge follow-up, over the past year, the department in adhering to the implementation of personalized health care for patients, humane service, attracting a large number of patients to the medical treatment, the number of hospitalized patients increased significantly, are to reach the best level in history. The company's website has been updated with the latest information about the company's services, and the company's website has been updated with the latest information about the company's services, and the company's website has been updated with the latest information about the company's services.
Second, to strengthen the health care medical technology learning and improvement, to provide first-class medical technology, to create a first-class workforce
Strengthening business learning, the three basic three strict training, to take a variety of ways of education, learning and training, and strive to improve the staff's political quality, ideological and moral qualities, business and technical qualities and work ability. Such as the use of a variety of forms, strengthen the positive education, popularization of medical ethics and the cultivation of professional ethics of the post, so that the study of exemplary figures and advanced models; assessment of the combination of excellence; the use of expert consultation time, lecture time, efforts to learn professional knowledge, the use of medical records to discuss, the director of the examination room to accumulate clinical experience, the level of business continues to improve, and the talent team continues to be strengthened. Actively carry out new technologies and new projects to broaden the scope of business to meet the needs of patients.
Third, strengthen management, innovative management, the implementation of first-class medical management
Deepen the strict and fine, strengthen the medical quality supervision, inspection and assessment, to do according to law, moral practice, strict implementation of the medical rules and regulations and operating procedures, and strive to provide the public with safe, effective, convenient, standardized, warm, careful, loving, patient service.
1, seriously study the special steel hospital on the development of standardized service department 22 measures, 37 assessment points deduction standard, increase the quality of medical management and disciplinary efforts. Section of the regular meetings, once a week, emphasizing the safety, quality, doctors, nurses, the implementation of duties; twice a month, safety, quality inspection, unqualified performance to give a thorough rectification, investigation and handling. The management and monitoring of the "three links" are well grasped:
At the time of admission: comprehensive physical examination, thorough body search, detailed medical history, and strict medication.
Hospitalization: close observation, safe nursing, civilized service, doctor and patient.
When discharged from the hospital: precautions, review standards, warm send-off, unforgettable.
Increase safety management efforts, regular safety education, institutionalization and regularization. Regular inspection and evaluation of medical records. Regular inspection and assessment of safety hazards: the authenticity of history taking, the comprehensiveness of physical examination, the timeliness of auxiliary examination, the comprehensiveness of diagnosis and treatment, and the degree of timeliness of medical record writing. Conducts regular inspections and periodic body searches of facilities, patient clothing, and beds in the patient area. Observe the patient's diet. The patient's three meals a day in addition to special circumstances must urge the patient to eat and drink, the non-eater to report in a timely manner and make the appropriate treatment.
2, actively adjust the medical structure, take effective measures to find ways to reduce medical costs, and achieved significant results.
One is to grasp the rational use of drugs.
The second is to grasp the cost of single disease.
Third, the use of disposable materials.
The fourth is to accelerate the turnover of hospital beds.
By taking a series of strong measures to ensure that the department this year, the successful completion of the hospital under the cost of the indicators, in the case of the department's business growth rate is faster, so that the cost of maintaining a relatively low level, and effectively reduce the burden of the masses.
Fourth, the shortcomings
Integrity in the practice of medicine, integrity services, "careful service, love and care" has not yet become a value that every employee agrees with, the department's administrative management, business management level, the level of teaching still needs to be improved, the influence of the specialty also needs to be improved, the department's image of the medical technology is still not widely recognized, and so on. The company's website has been widely recognized by the public.
In short, looking back at the work of the year, the achievements are the mainstream, we will continue to carry forward the good practices, learning deficiencies, we are confident that we will do better.
Excellent doctor year-end personal work summary article 7Trust and support brought me enthusiasm and confidence in the work, first of all, I would like to thank the leadership of my trust and support. With the establishment of a new image of the guide and the steady increase in the turnover of consulting business, with joy, with experience, with dissatisfaction with the status quo, with plans for the New Year and hope to enter the year, in order to better harvest, will summarize last year's experience and shortcomings, and constantly improve and enhance their management level, and effectively improve the quality of work in the department.
Mainly responsible for customer service guide and consulting hotline management, the current work. According to the proposed work plan and the leadership of the arrangement, the department works smoothly, due to the short entry time, is now working three months of the main work is summarized, please criticize and correct. Specific summary is as follows:
First, the main work done
1, customer service guide management
work as far as possible according to the service standards of star hotels and management mode to match the hospital service construction, customer service department as our hospital characteristics of the service department, window section. Adhere to the principle of combining centralized training and post supervision, to achieve weekly training, monthly assessment, effectively improve the comprehensive quality of the guide, through training and assessment, standardize the guide in the work of language, behavior, image and other aspects of the etiquette requirements, increased the daily etiquette check. By grasping the etiquette, promote the comprehensive quality of the guide to improve the quality of service and improve the quality and taste for our hospital to create a "brand hospital" development strategy to make their own efforts.
In order to reflect the warmth of service, the actual work. Guide doctors to do for the diagnosis and treatment of customers to pour a cup of hot water so that they feel the warmth, take the initiative to transport customers with mobility disabilities, for customers to pick up items, lead and answer customer questions on the spot, etc.; special job requirements, the guide doctors to stand for a long time, not allowed to lie on the bench and unauthorized walking away from the post, so that the guide doctors leg varying degrees of varicose veins, a day down the leg pain and waist sleepy, but no complaints; an average day to receive the first and second customers about 100 people, and repeat customers. The average one-day reception of the first, re-examination of the customer about 100 people, repeated: Hello, "Can I help you with your business," please wait, "I'm sorry," and other service terms, polite service to reflect the hospital's warmth, thoughtfulness and humane service.
Overcome the difficulties of the departmental one person one post, departmental cooperation. Cancel the guide doctor's shift, but also to support the work of other departments, such as the Department of Nursing, Planning Department issued magazines and other departments. In order to work, the guide doctors to overcome the body is not suitable for one person in the post shoulder more than one job hard work, hard work of conscientious work, no complaints dedication to their work enthusiasm.
With the active and enthusiastic, thoughtful and patient work attitude and for the hospital is responsible for, for the patient is responsible for, for their own responsibility for the principle of work, dealing with patient complaints. Seriously receive every complaint and quickly transferred to the dean's office, reply to every consultation, maximize the care of the hospital and the unity of the interests of patients. In view of the new situation of our hospital's expanding popularity, the Customer Service Department has established a more standardized file of customer suggestions, carefully understand the situation of guests, collect guests' suggestions, maximize the relief of customers' emotions, and optimize the quality of service at the same time as providing convenience for other business sections. Through the complaint first service, closer to the distance between doctors and patients, enriching the content of the hospital's services, increasing the hospital's affinity.
The work is heavy, things are mixed, more clues. In view of this actual situation, the guide desk as the first window unit of the hospital. From the strict standardization, pay close attention to the implementation of the beginning, increased management efforts. Clear goals and tasks on the basis of taking the lead, set an example, require the guide doctors to do their first to do require the guide doctors do not do their own resolute not to do. Work, quantitative work, clear rewards and penalties, fully mobilized all the doctor guide hard work, for my hospital glory and initiative, coordination of inter-departmental work, driven by the overall quality of work and efficiency of the hospital.
2, consulting hotline work
Its work is now basically normal, steady development stage. 3 months, consulting hotline work as an important service window of the hospital. From the telephone consultation to the appointment on the outpatient volume also varying degrees of growth, Wu and Dong director of supervision, help and consultation with the receiving doctor's clinic to cooperate, to achieve an appointment with the patient's consultation rate of 98% results, thus improving the social and economic benefits; mainly done the following aspects of work:
A development of the department consultant's post system; improve the rate of patient consultation;
Second with the consulting staff together to discuss telemarketing programs.
Three online and telephone with the hospital hotline for unannounced exchanges and learning; to facilitate better work;
Four according to the patient's information to conduct preliminary market research and analysis.
Let the patients through our hospital good pre-diagnosis, diagnosis, diagnosis and after the service to make the patient manifestation, five maintain a good relationship with the discharged patients. Development of patients around them, trying to improve the economic and social benefits of our hospital.
Second, the work of a few deficiencies
1, the relative lack of professional knowledge, one due to their own knowledge of the local customs and people do not understand. Although the work of careful caution, but still have a nervous feeling, sometimes inevitably mistakes.
2, embodied in the individual work of the lack of flexibility, the second on the guide doctors are sometimes too demanding to commit dogmatism. Sometimes not according to personal characteristics and individual differences in the arrangement of work. In the future, we will further strengthen the investigation and research, according to different people to arrange different positions, to play everyone's greatest strengths and specialties.
3, the process of dealing with the need for strong communication and persuasion and the ability to make decisions on the spot, three due to customer service work is unpredictable and confrontational. Work sometimes feel inadequate in this regard, the need to further improve in the future work, improve their own quality.
4, the work of the foreseeable ability is not strong; the market information is not enough to understand; professional knowledge is not enough, four telephone hotline aspects of the shortcomings are mainly reflected in the relevant knowledge and experience is less. There is no good staff training.
Third, the work of the proposal
1, give full play to the quality inspection team quality control effectiveness. A hospital leadership should increase the number of visits to the front line and inspection.
2, the doctor rest should tell the guide in order to accurately triage.
3, to meet the needs of low-income consumers, three hospitals should try to serve the needs of different groups. Especially consulting appointment patients.
4, to strengthen the training of all health care workers business skills, service management and medical regulations and other knowledge.
5, should be all staff missionary, five to carry out new medical technology services when the publicity. So as not to affect the efficiency of the work.
6, so that the staff to participate in the hospital service quality management, six so that all staff to establish a "customer dissatisfaction crisis" awareness. Create maximum customer value.
7, in order to improve their own quality, seven hope to give more opportunities for training. Better serve the hospital.
Fourth, the next year's work plan
1, and strive to learn medical expertise.
2, continue to do a good job of customer surveys, return visits and tracking work; improve the quality of service; improve the level of management.
3, to strengthen the management of the guide work.
4, do a good job of hospital staff etiquette training.